Capterra Overview

Capterra is a marketing data intelligence platform that assists businesses in selecting software through research and user reviews. Its features include software categories, productivity guides, and review filtering.

Use Cases

Customers recommend Rating And Review Management, Loyalty Management, Engagement Management, as the business use cases that they have been most satisfied with while using Capterra.

Other use cases:

  • Helpdesk Management
  • Communication Management
  • Social Media Management
  • Collaboration
  • Customer Feedback Management
  • Workflow Management
  • Relationship Management
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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Capterra.

Other priorities:

  • Increase Sales & Revenue
  • Improve Digital And Social Presence
  • Improve ROI
  • Grow Market Share
  • Scale Best Practices
  • Improve Efficiency
  • Enter New Markets Internationally Or Locally
  • Build Brand Awareness
  • Launch New Products
  • Improve Stakeholder Relations
  • Improve Brand Engagement
  • Manage Risk
  • Establish Thought Leadership
  • Improve Internal Communications
  • Reduce Bounce
  • Improve Navigation
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Capterra Use-Cases and Business Priorities: Customer Satisfaction Data

Capterra works with different mediums / channels such as Review Sites. Website. User Generated Content etc.

Capterra's features include Feedback Surveys, Personalization, Gamification, etc. and Capterra support capabilities include Chat Support, Email Support, AI Powered, etc. also Capterra analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Moreover, considering the various features such as Publishing, Audience and Monitoring..." Peer review by Agency

Capterra, GetApp, TrustRadius, Forrester Analytics, Similarweb, etc., all belong to a category of solutions that help Marketing Data Intelligence. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Capterra

Top Industries

  • Internet
  • Computer Software
  • Food & Beverages

Popular in

  • Mid Market
  • Enterprise
  • Small Business

Capterra is popular in Internet, Computer Software, and Food & Beverages and is widely used by Mid Market, Enterprise, and Small Business.

Comprehensive Insights on Capterra Use Cases

How can Capterra optimize your Rating And Review Management Workflow?

What makes Capterra ideal for Loyalty Management?

What Are the key features of Capterra for Engagement Management?

What Are the key features of Capterra for Helpdesk Management?

How can Capterra optimize your Communication Management Workflow?

70+ more Business Use Cases

99 buyers and buying teams have used Cuspera to assess how well Capterra solved their Marketing Data Intelligence needs. Cuspera uses 2903 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Marketing Data Intelligence needs.

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Find top business software and services with Capterra

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Frequently Asked Questions(FAQ)

for Capterra

What is Capterra?

Capterra is a marketing data intelligence platform that helps to search, compare, and choose the right software for the businesses. It helps to acquire customers.

Capterra provides research and user reviews on software applications for businesses and assists consumers with selecting software for their needs.

Its features include providing popular software categories, boost productivity with guides and resources, ability to search and filter product reviews depending on requirements, and so on.

What is Capterra used for?

Capterra is a Marketing Data Intelligence Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Rating And Review Management, Loyalty Management and Engagement Management .

What are the top features of Capterra?

Feedback surveys, Personalization and Gamification are some of the top features of Capterra.

Who uses Capterra?

Capterra is used by Internet, Computer Software and Food & Beverages among other industries.

What are Capterra alternatives?

GetApp, TrustRadius, Forrester Analytics and Similarweb are popular alternatives for Capterra.

Where is Capterra located?

Capterra is headquartered at Arlington, VA 22203, US.
lightning

Peers used Capterra for rating and review management and loyalty management

Capterra Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.50/5 ★

Read Reviews (31)
Analytics

4.51/5 ★

Read Reviews (142)
Custom Reports

4.26/5 ★

Read Reviews (352)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.50/5 ★

Read Reviews (31)
Analytics

4.51/5 ★

Read Reviews (142)
Custom Reports

4.26/5 ★

Read Reviews (352)

Software Failure Risk Guidance

?

for Capterra

Overall Risk Meter

Low Medium High

Top Failure Risks for Capterra

Capterra Inc Profile

Company Name

Capterra Inc

Company Website

//capterra.com

HQ Location

Arlington, VA 22203, US

Employees

51-200

Social

Financials

PRIVATE