Capterra Overview

Capterra is a marketing data intelligence platform that assists businesses in selecting software through research and user reviews. Its features include software categories, productivity guides, and review filtering.

Use Cases

Customers recommend Rating And Review Management, Loyalty Management, Engagement Management, as the business use cases that they have been most satisfied with while using Capterra.

Other use cases:

  • Helpdesk Management
  • Communication Management
  • Social Media Management
  • Collaboration
  • Customer Feedback Management
  • Workflow Management
  • Relationship Management
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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Capterra.

Other priorities:

  • Increase Sales & Revenue
  • Improve Digital And Social Presence
  • Improve ROI
  • Grow Market Share
  • Scale Best Practices
  • Improve Efficiency
  • Enter New Markets Internationally Or Locally
  • Build Brand Awareness
  • Launch New Products
  • Improve Stakeholder Relations
  • Improve Brand Engagement
  • Manage Risk
  • Establish Thought Leadership
  • Improve Internal Communications
  • Reduce Bounce
  • Improve Navigation
See all business priorities See less business priorities

Capterra Use-Cases and Business Priorities: Customer Satisfaction Data

Capterra works with different mediums / channels such as Review Sites. Website. User Generated Content etc.

Capterra's features include Feedback Surveys, Personalization, Gamification, etc. and Capterra support capabilities include Chat Support, Email Support, AI Powered, etc. also Capterra analytics capabilities include Analytics, and Custom Reports.

Reviews

"...As an administrative assistant my functions in the company are many and at the same time unlimited, so I always like to have a program that supports me and helps in every job thanks to the discovery of very useful programs in my area of work in general and how to use it in my day, capterra is responsible for investigating by me how any program works, but in addition to research is another person who uses the program therefore the opnicon is more true..." Peer review by Yelitza B, Asistente administrativo ejecutivo

Peer review evidence (same sources as the product rating summary)

"...Take a look on websites such as Capterra or other online review sites for what customers have said about working with them...." Workforce Management Software
"...LoyaltyLion s loyalty program software is specifically designed for ecommerce stores, rather than brick-and mortars...." 18 Customer Loyalty Program Software Options For Your Business
"...Features include automated prospect/member follow-ups, in-house email marketing, texting, reporting, and more...." Club OS vs. Exercise.com All-In-One Fitness Business Software

Capterra, OWOX, Everflow, AiTrillion, Upwave, etc., all belong to a category of solutions that help Marketing Data Intelligence. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Capterra

Top Industries

  • Internet
  • Computer Software
  • Food & Beverages

Popular in

  • Mid Market
  • Enterprise
  • Small Business

Capterra is popular in Internet, Computer Software, and Food & Beverages and is widely used by Mid Market, Enterprise, and Small Business.

Capterra Customer wins, Customer success stories, Case studies

How can Capterra optimize your Rating And Review Management Workflow?

How can Capterra optimize your Loyalty Management Workflow?

What makes Capterra ideal for Engagement Management?

What benefits does Capterra offer for Helpdesk Management?

How efficiently Does Capterra manage your Communication Management?

99 buyers and buying teams have used Cuspera to assess how well Capterra solved their Marketing Data Intelligence needs. Cuspera uses 2903 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Marketing Data Intelligence needs.

Find top business software and services with Capterra

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Frequently Asked Questions(FAQ)

for Capterra

What is Capterra?

Capterra is a marketing data intelligence platform that helps to search, compare, and choose the right software for the businesses. It helps to acquire customers.

Capterra provides research and user reviews on software applications for businesses and assists consumers with selecting software for their needs.

Its features include providing popular software categories, boost productivity with guides and resources, ability to search and filter product reviews depending on requirements, and so on.

What is Capterra used for?

Capterra is a Marketing Data Intelligence Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Rating And Review Management, Loyalty Management and Engagement Management .

What are the top features of Capterra?

Feedback surveys, Personalization and Gamification are some of the top features of Capterra.

Who uses Capterra?

Capterra is used by Internet, Computer Software and Food & Beverages among other industries.

What are Capterra alternatives?

OWOX, Everflow, AiTrillion and Upwave are popular alternatives for Capterra.

Where is Capterra located?

Capterra is headquartered at Arlington, VA 22203, US.
lightning

Peers used Capterra for rating and review management and loyalty management

Capterra Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.50/5

Read Reviews (31)
Analytics

4.51/5

Read Reviews (142)
Custom Reports

4.26/5

Read Reviews (352)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.50/5

Read Reviews (31)
Analytics

4.51/5

Read Reviews (142)
Custom Reports

4.26/5

Read Reviews (352)

Software Failure Risk Guidance

?

for Capterra

Overall Risk Meter

Low Medium High

Top Failure Risks for Capterra

Capterra Inc News

Product

Capterra lists 2026's top vacation rental software

Capterra has released its list of the top vacation rental software for 2026, highlighting leading solutions in the industry.

Awards

Nutshell Earns Spot on Capterra's 2026 CRM Shortlist for User-Rated Value - PRWeb

Nutshell has been included in Capterra's 2026 CRM Shortlist for its user-rated value, highlighting its recognition in the CRM industry.

Awards

DoseSpot's pVerify Achieves Multiple 2025 Recognitions from Gartner Digital Markets' Capterra, Software Advice and GetApp

DoseSpot's pVerify solution received multiple 2025 recognitions from Gartner Digital Markets' platforms, including Capterra's Shortlist for Medical Billing, Software Advice's Frontrunner, and GetApp's Category Leaders in Medical Billing. These accolades highlight pVerify's value in streamlining insurance verification and revenue cycle management for healthcare providers.

Awards

Phreesia Earns Spot on 2025 Capterra Shortlist for Patient Engagement and Scheduling

Phreesia Earns Spot on 2025 Capterra Shortlist for Patient Engagement and Scheduling

Capterra Inc Profile

Company Name

Capterra Inc

Company Website

//capterra.com

HQ Location

Arlington, VA 22203, US

Employees

51-200

Social

Financials

PRIVATE