Centrical Overview

Centrical addresses the challenge of frontline team engagement and performance through its all-in-one platform. It offers a solution for performance management by integrating personalized coaching and continuous learning. This platform is designed to enhance frontline employee success, directly impacting business results. By focusing on personalized development, Centrical ensures that team members receive the guidance they need to excel in their roles. This approach not only boosts individual performance but also contributes to overall business growth.

Use Cases

Customers recommend Engagement Management, Performance Management, Coaching, as the business use cases that they have been most satisfied with while using Centrical.

Other use cases:

  • Onboarding
  • Workflow Management
  • Collaboration
  • Create Learning Path
  • Helpdesk Management
  • Motivation Management
  • Campaign Management
See all use cases See less use cases

Business Priorities

Improve Efficiency and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Centrical.

Other priorities:

  • Improve ROI
  • Scale Best Practices
  • Improve Internal Communications
  • Enhance Customer Relationships
  • Establish Thought Leadership
  • Increase Customer Life Time Value
See all business priorities See less business priorities

Centrical Use-Cases and Business Priorities: Customer Satisfaction Data

Centrical's features include Gamification, Personalization, Microlearning, etc. and Centrical support capabilities include 24/7 Support, AI Powered, Phone Support, etc. also Centrical analytics capabilities include Custom Reports, and Analytics.

Reviews

"Centrical has helped us enhance our learning and onboarding experience. I love how dynamic, intuitive, and user-friendly the platform." - Allan Morales

Peer review evidence (same sources as the product rating summary)

"...Effective coaching is key to building highly engaged, high-performing teams...." Performance Archives
"...Learning & Development effectiveness accelerates when it uses our gamification learning platform, microlearning, and performance management holistically...." Microlearning and learning gamification platform
"...Team managers also have access to the same data and use it to coach their teams and gain insight as to when to give feedback or show recognition...." Microsoft Engagement Case Study

Centrical, SalesScreen, Performyard, Lattice, LogicMonitor Platform, etc., all belong to a category of solutions that help Sales Performance Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Centrical is the top gamification platform for boosting team performance. Teams are engaged, motivated, and inspired through dynamic challenges and rewards.

Popular Business Setting

for Centrical

Top Industries

  • Information Technology and Services
  • Financial Services
  • Consumer Electronics

Popular in

  • Small Business
  • Mid Market
  • Large Enterprise

Centrical is popular in Information Technology And Services, Financial Services, and Consumer Electronics and is widely used by Small Business, Mid Market, and Large Enterprise.

Centrical Customer wins, Customer success stories, Case studies

How does Centrical facilitate Engagement Management?

How does Centrical facilitate Performance Management?

What benefits does Centrical offer for Coaching?

How efficiently Does Centrical manage your Onboarding?

Why is Centrical the best choice for Workflow Management?

107 buyers and buying teams have used Cuspera to assess how well Centrical solved their Sales Performance Management needs. Cuspera uses 931 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Sales Performance Management needs.

CUSTOMERS TESTIMONIALS
Centrical testimonial

Allan Morales

Regional Training Manager
Centrical has helped us enhance our learning and onboarding experience. I love how dynamic, intuitive, and user-friendly the platform. Testimonial By Allan Morales
Centrical testimonial

Neomie Rothnie,

QA Manager Customer Care
We're very happy with the results this platform is yielding for us. Employees' engagement in the learning process is amazing. Testimonial By Neomie Rothnie,
Centrical testimonial

DEE NILLES

Senior Business Program Manager

Microsoft
In a very real way, this platform enabled agents by motivating them at a personal level to do more, do better, make changes, and grow. Testimonial By DEE NILLES
CUSTOMERS TESTIMONIALS
Centrical testimonial

Allan Morales

Regional Training Manager
Centrical has helped us enhance our learning and onboarding experience. I love how dynamic, intuitive, and user-friendly the platform. Testimonial By Allan Morales
Centrical testimonial

Neomie Rothnie,

QA Manager Customer Care
We're very happy with the results this platform is yielding for us. Employees' engagement in the learning process is amazing. Testimonial By Neomie Rothnie,
Centrical testimonial

DEE NILLES

Senior Business Program Manager

Microsoft
In a very real way, this platform enabled agents by motivating them at a personal level to do more, do better, make changes, and grow. Testimonial By DEE NILLES
 

A leading regional bank (Fortune 500) - Banking - Banking

Centrical helped a leading regional bank in the Midwest reduce contact center attrition by 8%. The bank used Centrical’s gamified learning activities to engage staff and close knowledge gaps. Employe...es earned coins for completing challenges, redeemable for branded rewards. Voice of Customer survey scores rose by 7%, reaching their highest levels. The platform made learning fun and improved customer service performance.

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Unilever - Consumer Goods - Consumer Goods

Unilever used Centrical to launch the DigiOps program for its supply chain teams. The goal was to help employees adapt to new digital and AI technologies. Centrical delivered a gamified learning plat...form with missions, quizzes, and real-world assignments. Over 500 employees were upskilled, with 3,000 skill advancements and a 93% engagement rate. The program achieved 85% knowledge retention and won a Gartner award for workforce transformation.

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SYKES Enterprises (Latin America unit) - Consumer Services - Consumer Services

Centrical helped SYKES Enterprises' Latin America unit cut onboarding time by 40%. The new program used gamified microlearning and multimedia content. Employees rated the onboarding experience with a... 92% satisfaction score. The onboarding process dropped from 5 to 3 days. All new hires completed the learning activities. Trainers saw higher engagement and competency in the classroom.

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Schools Credit Union - Banking - Banking

Centrical helped Schools Credit Union boost new hire learning engagement. Before Centrical, new employees struggled to finish onboarding courses on time. With Centrical, completion rates jumped to 85...%. The platform made training fun and easy to use. Even veteran employees used it to refresh their knowledge. Managers gained better tools to track progress and encourage learning. Staff surveys showed people felt more effective at work.

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Ness Digital Engineering - Information Technology And Services - Information Technology and Services

Centrical helped Ness Digital Engineering’s V-Ness unit cut onboarding time from 4 months to 1.5 months. Retention of new hires rose by 90%. Learning programs improved proficiency by 22% across all K...PIs. SLA compliance also improved by 22%. About 60 employees onboard yearly, saving over 21,000 man hours. Centrical’s platform delivered real-time feedback and personalized microlearning.

Read on →
 

Microsoft - Computer Software - Computer Software

Centrical helped Microsoft boost sales in its Consumer Support Services. Service agents doubled their upsells using Centrical's platform. 89% of agents engaged with product learning and updates, up f...rom 23%. Gamified microlearning and targeted notifications kept agents motivated. Microsoft turned service centers into revenue centers with these tools.

Read on →

Centrical: The Employee Performance eXperience Platform

Video Thumbnail

Frequently Asked Questions(FAQ)

for Centrical

What is Centrical?

Centrical is an employee engagement and performance management platform that improves employee engagement, proficiency and performance. It is suited for any businesses looking to boost employee performance, employee engagement and improve business agility.

It features advanced gamification, personalized micro learning and performance management that empower them with real-time performance tracking, engage them with challenges, levels & prizes, and offer prompts and micro learning that will help to achieve goals.

It provides advanced enterprise gamification that connects to employee emotionally to work for a positive and productive work culture. The personalized micro learning provides the right learning to the right employee based on their knowledge and performance data. The real-time performance management supports with continuous performance tracking and feedback to increase employee effectiveness and efficiency.

What is Centrical used for?

Centrical is a Sales Performance Management Software mainly used by its customers to Improve Efficiency and Increase Sales & Revenue by Engagement Management, Performance Management and Coaching .

What are the top features of Centrical?

Gamification, Personalization and Microlearning are some of the top features of Centrical.

Who uses Centrical?

Centrical is used by Information Technology And Services, Financial Services and Consumer Electronics among other industries.

What are Centrical alternatives?

SalesScreen, Performyard, Lattice and LogicMonitor Platform are popular alternatives for Centrical.

Where is Centrical located?

Centrical is headquartered at 33 W 60th St, New York, 10023, US.
lightning

Peers used Centrical for engagement management and performance management

Centrical Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.69/5 ★

Read Reviews (19)
Custom Reports

4.73/5 ★

Read Reviews (40)
Analytics

4.69/5 ★

Read Reviews (22)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.69/5 ★

Read Reviews (19)
Custom Reports

4.73/5 ★

Read Reviews (40)
Analytics

4.69/5 ★

Read Reviews (22)

Software Failure Risk Guidance

?

for Centrical

Overall Risk Meter

Low Medium High

Top Failure Risks for Centrical

Centrical News

Awards

Centrical Receives Frost & Sullivan's 2026 Global Transformational Innovation Leadership Recognition for Excellence in Performance Intelligence

Centrical has been awarded Frost & Sullivan's 2026 Global Transformational Innovation Leadership Recognition for its excellence in performance intelligence.

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Product

Centrical Launches AI Role-Play Simulations and Coaching to Close the Frontline Readiness Gap - The Manila Times

Centrical has launched AI Role-Play simulations and coaching, designed to enhance frontline employee readiness by providing realistic practice environments. This solution integrates with Centrical's Performance Intelligence Platform, offering personalized feedback and continuous skill development. It aims to close the gap between training and real-world job readiness, improving metrics like sales conversion and customer satisfaction. The AI Role-Play is available for early access, with a full rollout by Q2 2026.

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Awards

Centrical Named Leader in 2025 SPARK Matrix for Workforce Engagement ...

Centrical has been named a leader in the 2025 SPARK Matrix for Workforce Engagement Management by QKS Group. This recognition highlights Centrical's innovation in integrating performance, learning, and quality management into a single platform, enhancing frontline workforce engagement. The platform's AI-driven capabilities support continuous employee development and alignment with business goals.

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Awards

Centrical Named Leader in 2025 SPARK Matrix for Workforce Engagement Management by QKS Group - The Manila Times

Centrical has been named a leader in the 2025 SPARK Matrix for Workforce Engagement Management by QKS Group. This recognition highlights Centrical's innovation in integrating performance, learning, and quality management into a unified platform. The platform's capabilities in real-time data usage for engagement and continuous improvement have been pivotal in transforming frontline workforce strategies.

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Centrical Profile

Company Name

Centrical

Company Website

https://centrical.com/

HQ Location

33 W 60th St, New York, 10023, US

Employees

51-100

Social

Facebook Linkedin

Financials

SERIES C