ConnectWise Automate Overview
ConnectWise Automate boosts IT efficiency by automating technical tasks and improving ROI. A free trial is available for this powerful RMM software.
Use Cases
Customers recommend Helpdesk Management, Knowledge Management, Workflow Management, as the business use cases that they have been most satisfied with while using ConnectWise Automate.
Business Priorities
Acquire Customers and Scale Best Practices are the most popular business priorities that customers and associates have achieved using ConnectWise Automate.
ConnectWise Automate Use-Cases and Business Priorities: Customer Satisfaction Data
ConnectWise Automate works with different mediums / channels such as Offline. On Premises. User Generated Content etc.
ConnectWise Automate's features include Ticketing, Alerts: Popups & Notifications, Personalization, etc. and ConnectWise Automate support capabilities include Email Support, Chat Support, Phone Support, etc. also ConnectWise Automate analytics capabilities include Analytics, and Custom Reports.
Reviews
"...You can use ConnectWise to automate the range of ITIL process, such as: incident management, availability management, change management, service reporting, service-level management, service asset and configuration management, request management, and knowledge management...." Peer review by Asfer Bin Saleh, System Engineer, Gurnick Academy of Medical Arts
Peer review evidence (same sources as the product rating summary)
"...We use LabTech daily for a number of IT service help desk mission-critical operations...." Peer review by Ian Hansen, IT Service Director, Innovation Computing
"...They are always able to locate a knowledge base article or assist with an issue relatively quickly and resolve it just as fast...." Peer review by Verified User, Engineer in Information Technology, Information Technology and Services
"...One single location for all data (for NOC)Easily scalableEnforces consistent workflows (once the are configured)..." Peer review by Verified User, Director in Information Technology, Legal Services
ConnectWise Automate, Okendo, NiceJob, Broadly, BirdEye, etc., all belong to a category of solutions that help Reviews and Reputation. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for ConnectWise Automate
Top Industries
- Information Technology and Services
- Transportation/Trucking/Railroad
- Computer & Network Security
Popular in
- Small Business
- Mid Market
- Enterprise
ConnectWise Automate is popular in Information Technology And Services, Transportation/Trucking/Railroad, and Computer & Network Security and is widely used by Small Business, Mid Market, and Enterprise.
ConnectWise Automate Customer wins, Customer success stories, Case studies
What Are the key features of ConnectWise Automate for Helpdesk Management?
What Are the key features of ConnectWise Automate for Knowledge Management?
How can ConnectWise Automate enhance your Workflow Management process?
What solutions does ConnectWise Automate provide for Proposal & Quote Management?
What makes ConnectWise Automate ideal for Onboarding?
11 buyers and buying teams have used Cuspera to assess how well ConnectWise Automate solved their Reviews and Reputation needs. Cuspera uses 1927 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Reviews and Reputation needs.
Global Technology Distribution Council
ConnectWise Expands EMEA Leadership Presence as MSP Industry Enters the ...
Frequently Asked Questions(FAQ)
for ConnectWise Automate
What is ConnectWise Automate?
ConnectWise Automate is a cloud-based IT management tool that helps to deliver IT services and helps companies track and manage IT assets from a single location. It gains better visibility, removes delivery roadblocks, and increases service without increasing costs through a solution that helps to master discovery, management, patching, monitoring, and automation.
Boost the effectiveness of IT teams and simplify every aspect of business with flexible remote monitoring and management from ConnectWise Automate. Eliminate blind spots in supported environments, automate any IT support task, and support more endpoints without adding headaches or headcount. It provides remote monitoring functionality, which enables users to manage desktops, laptops and devices on their network and monitor device performance using a unified dashboard.
Key features include asset discovery, endpoint management, patching, monitoring, and automation. ConnectWise Automate also offers network administration, which helps users to identify and repair faults, configure services, improve uptime and track server performance. The solution allows users to define which patches should be approved, when they are to be installed and how the agent should react in case of a reboot.
What is ConnectWise Automate used for?
What are the top features of ConnectWise Automate?
Who uses ConnectWise Automate?
What are ConnectWise Automate alternatives?
Where is ConnectWise Automate located?
Peers used ConnectWise Automate for helpdesk management and knowledge management
ConnectWise Automate Competitors
ConnectWise Automate Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (31) |
| Custom Reports | Read Reviews (182) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (31) |
| Custom Reports | Read Reviews (182) |
Software Failure Risk Guidance
?for ConnectWise Automate
Overall Risk Meter
Top Failure Risks for ConnectWise Automate
ConnectWise, LLC News
ConnectWise Expands MSP Leadership Presence in EMEA
ConnectWise has expanded its leadership presence in EMEA by appointing Johannes Kamleitner to the GTDC's EMEA Vendor Advisory Council. This move aligns with ConnectWise's launch of the ConnectWise Platform, which integrates PSA, RMM, cybersecurity, and AI capabilities to enhance MSP operations. The platform aims to automate workflows and improve service delivery, offering significant productivity gains for partners.
The Buzz: ConnectWise unveils Predictive IT platform, Cavelo launches AI security analyst, and Zscaler and Radiant Logic tackle M&A access
ConnectWise has launched a new Predictive IT platform, integrating PSA, RMM, cybersecurity, automation, and AI into a unified execution layer for managed services. This platform aims to shift MSP operations from reactive to AI-native models, enhancing productivity and economic impact through AI-driven automation.
ConnectWise Dismantles Asio To Build AI-Powered MSP Platform
ConnectWise has unveiled its new AI-powered platform for managed service providers (MSPs), integrating PSA, RMM, cybersecurity, and automation into a single AI-native layer. This platform aims to transform MSPs from systems of record to systems of action, enhancing predictive IT operations and reducing ticket volumes by up to 40%. The platform will be available in North America, Europe, and Asia-Pacific by the end of June.
ConnectWise launches AI-native platform for MSP operations
ConnectWise has launched an AI-native platform to unify MSP operations, integrating PSA, RMM, SIEM, Managed EDR, and BCDR with a shared data layer and agentic AI. This platform aims to transition MSPs from reactive service delivery to predictive IT, enhancing automation and operational decision-making. The platform will be available as SaaS, with general availability set for June 30.
ConnectWise, LLC Profile
HQ Location
4110 George Rd., Suite 200, Tampa, FL 33634, USA
Employees
501-1000
Social
Financials
M&A
