ConnectWise Automate Overview

ConnectWise Automate boosts IT efficiency by automating technical tasks and improving ROI. A free trial is available for this powerful RMM software.

Use Cases

Customers recommend Helpdesk Management, Knowledge Management, Workflow Management, as the business use cases that they have been most satisfied with while using ConnectWise Automate.

Other use cases:

  • Proposal & Quote Management
  • Onboarding
  • Contact List Management
  • Lifetime Value Management
  • Collaboration
  • Contract Management
  • Products & Pricelist Management
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Business Priorities

Acquire Customers and Scale Best Practices are the most popular business priorities that customers and associates have achieved using ConnectWise Automate.

Other priorities:

  • Improve ROI
  • Enhance Customer Relationships
  • Increase Sales & Revenue
  • Improve Visibility
  • Improve Stakeholder Relations
  • Shorten Ramp Up Time
  • Establish Thought Leadership
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ConnectWise Automate Use-Cases and Business Priorities: Customer Satisfaction Data

ConnectWise Automate works with different mediums / channels such as Offline. On Premises. User Generated Content etc.

ConnectWise Automate's features include Ticketing, Alerts: Popups & Notifications, Personalization, etc. and ConnectWise Automate support capabilities include Email Support, Chat Support, Phone Support, etc. also ConnectWise Automate analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Monitoring critical server servicesScheduled scripts and processes on servers and workstationsAuto-remediation of many important IT tasksAlerting and reporting on health and other critical endpoint dataCustomer support is very knowledgeable/goodKnowledge base is very good..." Peer review by Ian Hansen, IT Service Director, Innovation Computing

ConnectWise Automate, Alloy Software, ManageEngine ServiceDesk Plus, Requuest, SolarWinds Service Desk, etc., all belong to a category of solutions that help Reviews and Reputation. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for ConnectWise Automate

Top Industries

  • Information Technology and Services
  • Transportation/Trucking/Railroad
  • Computer & Network Security

Popular in

  • Small Business
  • Mid Market
  • Enterprise

ConnectWise Automate is popular in Information Technology And Services, Transportation/Trucking/Railroad, and Computer & Network Security and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on ConnectWise Automate Use Cases

How does ConnectWise Automate facilitate Helpdesk Management?

What makes ConnectWise Automate ideal for Knowledge Management?

How can ConnectWise Automate enhance your Workflow Management process?

How can ConnectWise Automate enhance your Proposal & Quote Management process?

How can ConnectWise Automate optimize your Onboarding Workflow?

34+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well ConnectWise Automate solved their Reviews and Reputation needs. Cuspera uses 1927 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Reviews and Reputation needs.

Case Studies

COMPANY INDUSTRY CASE STUDIES
ConnectWise Automate case study
Transportation/Trucking/Railroad
Transportation/Trucking/Railroad
Case Study Keller Logistics Group

IT Team Supports 11 Locations & 150 Users Remotely with ConnectWise Automate®

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ConnectWise Automate case study
Information Technology and Services
Information Technology and Services
Case Study eGuard Tech Services

How One MSP Uses Automation to Scale and Deliver Exceptional Service

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ConnectWise Automate case study
Information Technology and Services
Information Technology and Services
Case Study Breakwater IT

Less Inefficiency, More Utilisation The Breakwater IT team was struggling with tools that weren’t ready to support their growth, but ConnectWise was the solution.

Read More

Frequently Asked Questions(FAQ)

for ConnectWise Automate

What is ConnectWise Automate?

ConnectWise Automate is a cloud-based IT management tool that helps to deliver IT services and helps companies track and manage IT assets from a single location. It gains better visibility, removes delivery roadblocks, and increases service without increasing costs through a solution that helps to master discovery, management, patching, monitoring, and automation.

Boost the effectiveness of IT teams and simplify every aspect of business with flexible remote monitoring and management from ConnectWise Automate. Eliminate blind spots in supported environments, automate any IT support task, and support more endpoints without adding headaches or headcount. It provides remote monitoring functionality, which enables users to manage desktops, laptops and devices on their network and monitor device performance using a unified dashboard.

Key features include asset discovery, endpoint management, patching, monitoring, and automation. ConnectWise Automate also offers network administration, which helps users to identify and repair faults, configure services, improve uptime and track server performance. The solution allows users to define which patches should be approved, when they are to be installed and how the agent should react in case of a reboot.

What is ConnectWise Automate used for?

ConnectWise Automate is a Reviews and Reputation Software mainly used by its customers to Acquire Customers and Scale Best Practices by Helpdesk Management, Knowledge Management and Workflow Management .

What are the top features of ConnectWise Automate?

Ticketing, Alerts: popups & Notifications and Personalization are some of the top features of ConnectWise Automate.

Who uses ConnectWise Automate?

ConnectWise Automate is used by Information Technology And Services, Transportation/Trucking/Railroad and Computer & Network Security among other industries.

What are ConnectWise Automate alternatives?

Alloy Software, ManageEngine ServiceDesk Plus, Requuest and SolarWinds Service Desk are popular alternatives for ConnectWise Automate.

Where is ConnectWise Automate located?

ConnectWise Automate is headquartered at 4110 George Rd., Suite 200, Tampa, FL 33634, USA.
lightning

Peers used ConnectWise Automate for helpdesk management and knowledge management

ConnectWise Automate Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.01/5 ★

Read Reviews (31)
Custom Reports

3.46/5 ★

Read Reviews (182)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.01/5 ★

Read Reviews (31)
Custom Reports

3.46/5 ★

Read Reviews (182)

Software Failure Risk Guidance

?

for ConnectWise Automate

Overall Risk Meter

Low Medium High

Top Failure Risks for ConnectWise Automate

ConnectWise, LLC. News

Peter Kujawa and Keith Graham of ConnectWise Recognized on - GlobeNewswire

Peter Kujawa and Keith Graham of ConnectWise were named to the 2025 CRN Channel Chiefs list for their leadership and impact on the company's success and the MSP community.

02/02/2025 - source

CrashPlan Integrates with ConnectWise Through Invent Program

CrashPlan has integrated its services with ConnectWise through the ConnectWise Invent Program, enhancing product compatibility and offerings for users.

20/01/2025 - source

CrashPlan Integrates with ConnectWise Through Invent Program - The Manila Times

CrashPlan has integrated with ConnectWise through the Invent Program, enhancing their technology offerings.

20/01/2025 - source

ConnectWise, LLC. Feeds

Channel Brief: ConnectWise Names New Channel Leadership - Channel E2E

ConnectWise has appointed new leaders for its channel team.

21/01/2025 - source

ConnectWise Announces Strategic Leadership Appointments to Drive Growth and Innovation - GlobeNewswire

ConnectWise has announced new strategic leadership appointments to enhance growth and innovation.

20/01/2025 - source

ConnectWise Appoints David Raissipour as the Chief Product and Technology Officer

ConnectWise appoints David Raissipour as Chief Product and Technology Officer, enhancing their executive team.

24/11/2024 - source

ConnectWise, LLC. Profile

Company Name

ConnectWise, LLC.

Year Founded

1982

HQ Location

4110 George Rd., Suite 200, Tampa, FL 33634, USA

Employees

501-1000

Social

Financials

M&A