ConnectWise Automate Overview

ConnectWise Automate boosts IT efficiency by automating technical tasks and improving ROI. A free trial is available for this powerful RMM software.

Use Cases

Customers recommend Helpdesk Management, Knowledge Management, Workflow Management, as the business use cases that they have been most satisfied with while using ConnectWise Automate.

Other use cases:

  • Proposal & Quote Management
  • Onboarding
  • Contact List Management
  • Lifetime Value Management
  • Collaboration
  • Contract Management
  • Products & Pricelist Management
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Business Priorities

Acquire Customers and Scale Best Practices are the most popular business priorities that customers and associates have achieved using ConnectWise Automate.

Other priorities:

  • Improve ROI
  • Enhance Customer Relationships
  • Increase Sales & Revenue
  • Improve Visibility
  • Improve Stakeholder Relations
  • Shorten Ramp Up Time
  • Establish Thought Leadership
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ConnectWise Automate Use-Cases and Business Priorities: Customer Satisfaction Data

ConnectWise Automate works with different mediums / channels such as Offline. On Premises. User Generated Content etc.

ConnectWise Automate's features include Ticketing, Alerts: Popups & Notifications, Personalization, etc. and ConnectWise Automate support capabilities include Email Support, Chat Support, Phone Support, etc. also ConnectWise Automate analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Because LabTech automatically applies the proper monitoring, onboarding new clients is very simple...." Peer review by Eric Christiansen, Solution Architect, Kraft & Kennedy, Inc.

ConnectWise Automate, Okendo, NiceJob, Broadly, BirdEye, etc., all belong to a category of solutions that help Reviews and Reputation. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for ConnectWise Automate

Top Industries

  • Information Technology and Services
  • Transportation/Trucking/Railroad
  • Computer & Network Security

Popular in

  • Small Business
  • Mid Market
  • Enterprise

ConnectWise Automate is popular in Information Technology And Services, Transportation/Trucking/Railroad, and Computer & Network Security and is widely used by Small Business, Mid Market, and Enterprise.

ConnectWise Automate Customer wins, Customer success stories, Case studies

How does ConnectWise Automate address your Helpdesk Management Challenges?

What solutions does ConnectWise Automate provide for Knowledge Management?

Why is ConnectWise Automate the best choice for Workflow Management?

How efficiently Does ConnectWise Automate manage your Proposal & Quote Management?

How does ConnectWise Automate address your Onboarding Challenges?

11 buyers and buying teams have used Cuspera to assess how well ConnectWise Automate solved their Reviews and Reputation needs. Cuspera uses 1927 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Reviews and Reputation needs.

Relentless Solutions - Information Technology And Services

ConnectWise ScreenConnect helps Relentless Solutions deliver better IT services. Relentless Solutions uses ScreenConnect to improve operations and cut costs. The tool helps them serve retail and whol...esale clients across the US and Caribbean. Their team uses it to boost business processes and employee productivity. Relentless Solutions values accountability, communication, and innovation. They support hundreds of small and medium-sized companies with this solution.

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Present - Information Technology And Services

ConnectWise helped Present, a Canada-based MSP, scale its cybersecurity business. Present used ConnectWise business management, unified monitoring, and cybersecurity solutions. The ConnectWise Market...place gave Present more technology options for their clients. Present achieved a customer satisfaction rating of over 95% for three years. The partnership helped Present deliver better IT services and reduce costs for their clients.

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Advanced Network Products - Information Technology And Services

ConnectWise helped Advanced Network Products, an MSP, solve service quality and operational chaos. ANP struggled with disconnected sales, service, and project teams. Clients could not easily get stat...us updates. In 2012, ANP adopted ConnectWise to streamline operations and improve visibility. They also used Service Leadership, Inc. to gain insights into financial and operational performance.

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Emerge IT Solutions - Information Technology And Services

ConnectWise helped Emerge IT Solutions fix problems with cross-selling and business silos. Before, teams worked separately and used different quotes, which caused confusion and lost revenue. There wa...s no single place for information, so billing mistakes happened. With ConnectWise, Emerge IT Solutions made their process smoother and more consistent. They improved transparency, unified their quotes, and reduced missed revenue.

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Guaranty Bank & Trust - Banking

ConnectWise Automate helped Guaranty Bank & Trust manage IT for nine branches with a small team. The bank's three-person IT staff was overwhelmed by manual work. ConnectWise Automate automated IT pro...cesses and enabled remote monitoring and support. This saved the bank $100,000 a year in staffing costs. The solution also helped maintain FDIC compliance.

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ited - Information Technology And Services

ConnectWise Asio helped ited support a fast mergers and acquisitions strategy. ited needed an open ecosystem, new tools, and a platform for growth. They used ConnectWise Business Management Solutions..., ConnectWise Automate, and cybersecurity tools. ited built its business operations on ConnectWise Asio. This platform helped ited grow and manage technology for its clients.

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Frequently Asked Questions(FAQ)

for ConnectWise Automate

What is ConnectWise Automate?

ConnectWise Automate is a cloud-based IT management tool that helps to deliver IT services and helps companies track and manage IT assets from a single location. It gains better visibility, removes delivery roadblocks, and increases service without increasing costs through a solution that helps to master discovery, management, patching, monitoring, and automation.

Boost the effectiveness of IT teams and simplify every aspect of business with flexible remote monitoring and management from ConnectWise Automate. Eliminate blind spots in supported environments, automate any IT support task, and support more endpoints without adding headaches or headcount. It provides remote monitoring functionality, which enables users to manage desktops, laptops and devices on their network and monitor device performance using a unified dashboard.

Key features include asset discovery, endpoint management, patching, monitoring, and automation. ConnectWise Automate also offers network administration, which helps users to identify and repair faults, configure services, improve uptime and track server performance. The solution allows users to define which patches should be approved, when they are to be installed and how the agent should react in case of a reboot.

What is ConnectWise Automate used for?

ConnectWise Automate is a Reviews and Reputation Software mainly used by its customers to Acquire Customers and Scale Best Practices by Helpdesk Management, Knowledge Management and Workflow Management .

What are the top features of ConnectWise Automate?

Ticketing, Alerts: popups & Notifications and Personalization are some of the top features of ConnectWise Automate.

Who uses ConnectWise Automate?

ConnectWise Automate is used by Information Technology And Services, Transportation/Trucking/Railroad and Computer & Network Security among other industries.

What are ConnectWise Automate alternatives?

Okendo, NiceJob, Broadly and BirdEye are popular alternatives for ConnectWise Automate.

Where is ConnectWise Automate located?

ConnectWise Automate is headquartered at 4110 George Rd., Suite 200, Tampa, FL 33634, USA.
lightning

Peers used ConnectWise Automate for helpdesk management and knowledge management

ConnectWise Automate Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.01/5 ★

Read Reviews (31)
Custom Reports

3.46/5 ★

Read Reviews (182)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.01/5 ★

Read Reviews (31)
Custom Reports

3.46/5 ★

Read Reviews (182)

Software Failure Risk Guidance

?

for ConnectWise Automate

Overall Risk Meter

Low Medium High

Top Failure Risks for ConnectWise Automate

ConnectWise, LLC News

Company

ConnectWise Opens PitchIT Applications, Offering Startups a Platform to Scale in the MSP Ecosystem | ConnectWise

ConnectWise has opened applications for its PitchIT startup accelerator program, aimed at emerging technology vendors in the MSP ecosystem. The program offers visibility, education, and engagement opportunities, with participants competing for $150,000 in cash and prizes. Applications are open until April 30, 2026, with selected vendors joining the program for mentorship and networking.

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Executive

ConnectWise Appoints Johannes Kamleitner as Senior Vice President, Go-to-Market EMEA | ConnectWise

ConnectWise appointed Johannes Kamleitner as Senior Vice President, Go-to-Market EMEA. Kamleitner, based in Austria, will lead the company's EMEA go-to-market organization, focusing on partner alignment and delivering enterprise-grade capabilities in security and compliance. He brings extensive leadership experience from DataGuard, N-able, and GFI Software.

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Awards

ConnectWise Recognized as Category Leader in Cloud Management, Network Management, and RMM by Channel Program - Industry Analysts, Inc.

ConnectWise has been recognized as a Category Leader in Cloud Management, Network Management, and RMM by Channel Program. This recognition highlights ConnectWise's exceptional performance and innovation in the IT channel space, based on feedback from managed service providers. The accolades underscore the company's commitment to delivering top-notch solutions and services.

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Partnership

ESET to aid MSPs by integrating with ConnectWise Asio

ESET has announced an integration with ConnectWise Asio, aiming to support Managed Service Providers (MSPs) by enhancing their cybersecurity capabilities. This collaboration will streamline operations for MSPs, providing them with improved tools to manage security threats effectively.

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ConnectWise, LLC Profile

Company Name

ConnectWise, LLC

Company Website

https://www.connectwise.com/

Year Founded

1982

HQ Location

4110 George Rd., Suite 200, Tampa, FL 33634, USA

Employees

501-1000

Social

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Financials

M&A