ConnectWise Automate Overview

ConnectWise Automate boosts IT efficiency by automating technical tasks and improving ROI. A free trial is available for this powerful RMM software.

Use Cases

Customers recommend Helpdesk Management, Knowledge Management, Workflow Management, as the business use cases that they have been most satisfied with while using ConnectWise Automate.

Other use cases:

  • Proposal & Quote Management
  • Onboarding
  • Contact List Management
  • Lifetime Value Management
  • Collaboration
  • Contract Management
  • Products & Pricelist Management
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Business Priorities

Acquire Customers and Scale Best Practices are the most popular business priorities that customers and associates have achieved using ConnectWise Automate.

Other priorities:

  • Improve ROI
  • Enhance Customer Relationships
  • Increase Sales & Revenue
  • Improve Visibility
  • Improve Stakeholder Relations
  • Shorten Ramp Up Time
  • Establish Thought Leadership
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ConnectWise Automate Use-Cases and Business Priorities: Customer Satisfaction Data

ConnectWise Automate works with different mediums / channels such as Offline. On Premises. User Generated Content etc.

ConnectWise Automate's features include Ticketing, Alerts: Popups & Notifications, Personalization, etc. and ConnectWise Automate support capabilities include Email Support, Chat Support, Phone Support, etc. also ConnectWise Automate analytics capabilities include Analytics, and Custom Reports.

Reviews

"...The online learning feature is excellent and ScreenConnect works seamlessly (most of the time)...." Peer review by Administrator

ConnectWise Automate, Okendo, NiceJob, Broadly, BirdEye, etc., all belong to a category of solutions that help Reviews and Reputation. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for ConnectWise Automate

Top Industries

  • Information Technology and Services
  • Transportation/Trucking/Railroad
  • Computer & Network Security

Popular in

  • Small Business
  • Mid Market
  • Enterprise

ConnectWise Automate is popular in Information Technology And Services, Transportation/Trucking/Railroad, and Computer & Network Security and is widely used by Small Business, Mid Market, and Enterprise.

ConnectWise Automate Customer wins, Customer success stories, Case studies

What benefits does ConnectWise Automate offer for Helpdesk Management?

How can ConnectWise Automate optimize your Knowledge Management Workflow?

What benefits does ConnectWise Automate offer for Workflow Management?

Why is ConnectWise Automate the best choice for Proposal & Quote Management?

What makes ConnectWise Automate ideal for Onboarding?

11 buyers and buying teams have used Cuspera to assess how well ConnectWise Automate solved their Reviews and Reputation needs. Cuspera uses 1927 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Reviews and Reputation needs.

Advanced Network Products (ANP) - Information Technology And Services - Information Technology and Services

ConnectWise PSA and Service Leadership, Inc. helped Advanced Network Products (ANP) fix operational chaos and improve financial stability. ANP captured $42,000 in unrecorded billing in the first year..., paying for the ConnectWise investment. Using Service Leadership Index data, ANP made ongoing improvements and exceeded EBITDA benchmarks. The company achieved a successful exit in 2023, showing the value of business management software for MSPs.

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Allierad - Information Technology And Services - Information Technology and Services

ConnectWise PSA, RMM, Co-Managed Backup, NOC Services, MDR, and SOC Services helped Allierad manage over 90 clients and 1,500 endpoints. Allierad switched back to ConnectWise after finding other tool...s lacking. They completed their first backup of 83 servers and 40 terabytes of data before a tight deadline. ConnectWise NOC Services provided 24/7 support, saving technician time and boosting productivity. Allierad saw fewer security alerts and improved client data protection.

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San-iT - Information Technology And Services - Information Technology and Services

ConnectWise Asio, including PSA, RMM, and RPA, helped San-iT cut onboarding tasks from 4-5 hours to just one hour. The platform unified workflows, automated ticketing, and improved project communicat...ion. San-iT enhanced customer satisfaction and staff efficiency without hiring more people. Real-time updates and automation made IT support faster and more reliable. ConnectWise solutions let San-iT do more with less, boosting operational efficiency.

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Cisco - Information Technology And Services - Information Technology and Services

IT Nation sponsorship helped Cisco boost brand visibility in the MSP community. Cisco used focused events to connect with IT professionals and generate high-quality leads. The sponsorship created str...ong engagement and deeper relationships with clients. Cisco saw clear ROI through targeted exposure and business growth. The distraction-free environment made networking more effective. Cisco's experience shows IT Nation events drive results for vendors.

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Marco Technologies - Information Technology And Services - Information Technology and Services

ConnectWise PSA enabled Marco Technologies to migrate from on-premises to the cloud with zero downtime. The move eliminated hardware and maintenance costs, reduced upgrade expenses, and freed capital... for growth. Automated updates improved efficiency and security. Marco integrated tools like Moovila, Thread, and Pia for automation and project management. The migration delivered immediate cost savings and positioned Marco for scalable, secure growth.

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Mangano IT - Information Technology And Services - information technology and services

ConnectWise helped Mangano IT, a small MSP in Windsor, Australia, move from manual processes to automated systems. Mangano IT used ConnectWise Manage, ConnectWise Sell, and ConnectWise Automate to im...prove time tracking, project management, and quoting. The platform gave Mangano IT better insights into resource allocation. This enabled the company to grow at a sustainable rate and manage resources more effectively.

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Frequently Asked Questions(FAQ)

for ConnectWise Automate

What is ConnectWise Automate?

ConnectWise Automate is a cloud-based IT management tool that helps to deliver IT services and helps companies track and manage IT assets from a single location. It gains better visibility, removes delivery roadblocks, and increases service without increasing costs through a solution that helps to master discovery, management, patching, monitoring, and automation.

Boost the effectiveness of IT teams and simplify every aspect of business with flexible remote monitoring and management from ConnectWise Automate. Eliminate blind spots in supported environments, automate any IT support task, and support more endpoints without adding headaches or headcount. It provides remote monitoring functionality, which enables users to manage desktops, laptops and devices on their network and monitor device performance using a unified dashboard.

Key features include asset discovery, endpoint management, patching, monitoring, and automation. ConnectWise Automate also offers network administration, which helps users to identify and repair faults, configure services, improve uptime and track server performance. The solution allows users to define which patches should be approved, when they are to be installed and how the agent should react in case of a reboot.

What is ConnectWise Automate used for?

ConnectWise Automate is a Reviews and Reputation Software mainly used by its customers to Acquire Customers and Scale Best Practices by Helpdesk Management, Knowledge Management and Workflow Management .

What are the top features of ConnectWise Automate?

Ticketing, Alerts: popups & Notifications and Personalization are some of the top features of ConnectWise Automate.

Who uses ConnectWise Automate?

ConnectWise Automate is used by Information Technology And Services, Transportation/Trucking/Railroad and Computer & Network Security among other industries.

What are ConnectWise Automate alternatives?

Okendo, NiceJob, Broadly and BirdEye are popular alternatives for ConnectWise Automate.

Where is ConnectWise Automate located?

ConnectWise Automate is headquartered at 4110 George Rd., Suite 200, Tampa, FL 33634, USA.
lightning

Peers used ConnectWise Automate for helpdesk management and knowledge management

ConnectWise Automate Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.01/5 ★

Read Reviews (31)
Custom Reports

3.46/5 ★

Read Reviews (182)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.01/5 ★

Read Reviews (31)
Custom Reports

3.46/5 ★

Read Reviews (182)

Software Failure Risk Guidance

?

for ConnectWise Automate

Overall Risk Meter

Low Medium High

Top Failure Risks for ConnectWise Automate

ConnectWise, LLC News

Product

ConnectWise's Modern Threat Protection Guarantees Delivery

ConnectWise has launched Modern Threat Protection, an AI-powered cybersecurity solution for Managed Service Providers (MSPs). This approach unifies endpoint detection, SIEM, and email security with a 15-minute SLA, enhancing threat detection and response. It aims to reduce complexity and improve MSP operations by integrating AI-driven analysis with human expertise, offering scalable protection across client environments.

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Product

ConnectWise Releases ScreenConnect 26.1 Patch for Critical Vulnerability

ConnectWise has released ScreenConnect version 26.1 to address a critical vulnerability, CVE-2026-3564, which could allow unauthorized access through server-level cryptographic material. The update enhances machine key handling to prevent misuse for session authentication. ConnectWise emphasizes the importance of prompt patch application by MSPs to safeguard their environments.

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Company

ConnectWise affirms EMEA commitment

ConnectWise's SVP for Go-To-Market EMEA, Johannes Kamleitner, emphasized the company's commitment to the European market at IT Nation Connect Europe 2026. He outlined plans to enhance regional leadership and partnerships, focusing on co-creation with MSPs. ConnectWise aims to support MSPs with AI and automation, following its acquisition of ZofiQ, and deepen relationships with regional distributors.

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Product

ConnectWise 2026 MSP Threat Report Spotlights How Identity Abuse is Redefining MSP Risk

ConnectWise released its 2026 MSP Threat Report, highlighting a shift in cyberattack strategies towards exploiting trusted identities and legitimate tools. The report emphasizes the need for MSPs to focus on identity security and privileged access governance. ConnectWise is enhancing its platform with features like Privileged Access Management and Managed Endpoint Detection and Response to address these evolving threats.

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ConnectWise, LLC Profile

Company Name

ConnectWise, LLC

Company Website

https://www.connectwise.com/

Year Founded

1982

HQ Location

4110 George Rd., Suite 200, Tampa, FL 33634, USA

Employees

501-1000

Social

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Financials

M&A