DeskXpand Overview

DeskXpand offers comprehensive helpdesk management and ticketing solutions for all businesses. Unique features distinguish DeskXpand from other software options.

Use Cases

Customers recommend Helpdesk Management, Customer Feedback Management, Knowledge Management, as the business use cases that they have been most satisfied with while using DeskXpand.

Other use cases:

  • Workflow Management
  • Collaboration
  • Engagement Management
  • Social Media Analytics
  • Rating And Review Management
  • Sending & Publishing Communications
  • Digital Signature
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Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using DeskXpand.

Other priorities:

  • Build Brand Awareness
  • Improve Visibility
  • Improve Digital And Social Presence
See all business priorities See less business priorities

DeskXpand Use-Cases and Business Priorities: Customer Satisfaction Data

DeskXpand works with different mediums / channels such as Website,

DeskXpand's features include Ticketing, Personalization, and Dashboard.

DeskXpand, Azuredesk, osTicket, HaloITSM, Cayzu Help Desk, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for DeskXpand

Top Industries

  • Education
  • Retail
  • Manufacturing

Popular in

DeskXpand is popular in Education, Retail, and Manufacturing and is widely used by

Comprehensive Insights on DeskXpand Use Cases

What solutions does DeskXpand provide for Helpdesk Management?

How efficiently Does DeskXpand manage your Customer Feedback Management?

What makes DeskXpand ideal for Knowledge Management?

What benefits does DeskXpand offer for Workflow Management?

How can DeskXpand optimize your Collaboration Workflow?

11+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well DeskXpand solved their Help Desk needs. Cuspera uses 501 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Video

Deskxpand - A First-ever One-page Ticketing System!

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Frequently Asked Questions(FAQ)

for DeskXpand

What is DeskXpand?

DeskXpand is a sturdy and flexible program that can scale to match an organization’s needs. DeskXpand has everything needed to communicate effectively with the customers. A full-fledged ticket management system typically provides all of the necessary elements for delivering a flawless and cost-effective customer experience.

It enables to provide great experiences to the customers and helps to simplify the support. Solve customer queries and issues by acknowledging the incoming tickets. Analyze the areas of improvement for better customer service and enables team collaboration to resolve the customer quires quickly.

DeskXpand Features include effortless ticket management, engaging with customers across all channels, built-in-automation functionalities, enabling effective communication within the team to resolve issues together, proactive solutions to simple problems, analyzing insights, email helpdesk and more.

What is DeskXpand used for?

DeskXpand is a Help Desk Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Helpdesk Management, Customer Feedback Management and Knowledge Management .

What are the top features of DeskXpand?

Ticketing, Personalization and Dashboard are some of the top features of DeskXpand.

Who uses DeskXpand?

DeskXpand is used by Education, Retail and Manufacturing among other industries.

What are DeskXpand alternatives?

Azuredesk, OsTicket, HaloITSM and Cayzu Help Desk are popular alternatives for DeskXpand.

Where is DeskXpand located?

DeskXpand is headquartered at C/801, Dev Aurum Commercial, Near Anandnagar Cross Roads, Prahlad Nagar, Ahmedabad - 380015, Gujarat, India..
lightning

Peers used DeskXpand for helpdesk management and customer feedback management

DeskXpand Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.14/5 ★

Read Reviews (31)
Analytics

4.01/5 ★

Read Reviews (14)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.14/5 ★

Read Reviews (31)
Analytics

4.01/5 ★

Read Reviews (14)

Software Failure Risk Guidance

?

for DeskXpand

Overall Risk Meter

Low Medium High

Top Failure Risks for DeskXpand

DeskXpand Feeds

Customer Service Policies: Importance, Benefits and Effective Ways to Create Them

Know hows of framing the right customer service policies and making it as custoemr-centric as possible.

The post Customer Service Policies: Importance, Benefits and Effective Ways to Create Them appeared first on DeskXpand.

04/10/2023 - source

Everything You Need to Know About an Ecommerce Helpdesk Software

Learn about Ecommerce Helpdesk Software with our exclusive guide. Also, get insights into the strategies to streamline customer support and enhance your online store's success.

The post Everything You Need to Know About an Ecommerce Helpdesk Software appeared first on DeskXpand.

17/09/2023 - source

DeskXpand Profile

Company Name

DeskXpand

Company Website

https://www.deskxpand.com/

HQ Location

C/801, Dev Aurum Commercial, Near Anandnagar Cross Roads, Prahlad Nagar, Ahmedabad - 380015, Gujarat, India.

Employees

251-500

Social

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Financials

PRIVATE