Home Customer Experience Management doxee doxee Alternatives
doxee: Reviews, Testimonials and Expert Opinions
(1243)The Digital Customer Experience Company
Top 48 doxee Alternatives
Ushur
Intelligent Automation Platform
Ushur platform is an AI-powered customer experience automation platform that is designed to engage customers with automated conversations. It delivers delightful, hyper-personalized customer experiences through rapid issue resolution and unified, omnichannel engagement. It is designed for high-contact industries like insurance, logistics and financial services, ...
It utilizes an artificial intelligence engine that provides drag and drop builder tools, enterprise-grade platform infrastructure that includes analytics, APIs and software development kits, enabling clients to expand their customer engagement abilities with customized software. It combines Conversational Automation and Knowledge Work Automation in a No-Code, Cloud-native, SaaS platform to digitally transform every step of the complete enterprise customer experience – from Micro-engagements™ to entire customer journeys.
Ushur engages customers over email, mobile, voice and more, using conversational AI and intuitive workflows to understand what people are saying and what to do next. Its end-to-end platform accelerates time to value with features like a visual builder, powerful tools for data extraction, and integrations with backend systems like Salesforce, Servicenow and even homegrown, legacy systems.
Oracle Advertising and Customer Experience (CX)
CX Cloud to build, manage, and maintain customer relationships.
Oracle Advertising and Customer Experience (CX) Software helps to establish, manage, serve, and cultivate enduring client relationships and delivers an integrated suite of apps that goes beyond conventional CRM. Creates a thorough understanding of the customers and every interaction they have, regardless of the way, the time, the place, or the person. Provides the tools for outstanding customer experiences, from client acquisition to customer retention and all in between. ...
It maximizes advertising performance and produces superior results through high-quality targeting data, cutting-edge contextual technology, and potent measurement tools. It increases campaign participation, customizes B2B strategy, enhances B2C channels, and gains real-time information. The CX software utilizes Oracle sales and delivers responsive selling across all touchpoints. Also, combines the strategy and execution of sales, and connects and personalizes service engagements.
Relay Network
Customer Experience platform to improve customer engagement
Relay is a Customer Experience software that helps transform customer experience at every touchpoint all through the customer journey. It enables automated, personalized communication at scale and can be deployed in industries such as Financial Services, Healthcare, Insurance, Telecom and more. ...
Relay uses all the existing customer touchpoints, and with a validated and compliant approach to ensure trouble free communication on the customer-preferred channels. The software provides drag and drop tools for designing and creating a customer preferred mobile experience. It also provides a complete picture of customer engagement that can be exported and shared with the team to identify opportunities.
The Customer feed feature provides timely notifications to educate, support and transact with the customers, delivering personalized solutions satisfying customers’ individual needs. This is done through text notifications but without the limitations with regard to content and security that is found in text messaging. It also provides the tools for visualizing customer engagement success through reports and dashboards.
Twilio
APIs to create what you imagine, without compromise. APIs simple to use, powerful in production, and endlessly scalable
Twilio is a cloud communication platform that powers the future of business communications enabling phones, VoIP, and messaging to be embedded into web, desktop, and mobile software. It helps to enter new markets, scale best practices, and acquire customers. ...
Twilio unites communications and strengthens customer relationships across the business from marketing and sales to customer service and operations using its web service APIs. Twilio deeply understand customers, and solve problems from their perspective and earns trust through every interaction unleashing human potential both inside and outside the company providing key success.
Twilio features include converting text to speech and play audio, record calls and store them, create conferences, API queueing, call queues, convert speech to text, status callbacks and logs, programmable contact center platform, customizable UI, attribute-based routing and plenty more.
Tenfold
Tenfold - The Customer Experience Cloud‚
Tenfold is a communication platform for sales, IT, marketing teams to increase customer engagement, revenue and sales and reduces costs across organization. Tenfold helps teams to integrate ...
Tenfold uses natural language processing for capturing all interactions in the CRM for complete visibility into reps and teams performance and creates compelling, consistent customer experiences across voice and digital channels without replacing customer communications infrastructure.
Retently
Platform to Improve Customer Satisfaction with Net Promoter Score
Retently NPS is a Customer Experience platform that provides a huge competitive edge to the business, allowing to understand the customer's love or hatred towards the product or service. This valuable feedback helps to retain more satisfied customers and also benefits from the positive word-of-mouth recommendations. ...
Satisfied clients help the company generate more leads and acquire more business which also increases the customer lifetime value, reduces the churn rate and finally generate more revenue.
Some of its features include cross-channel feedback with a greater response rate, automated follow-up and delivery of personalized experiences, creating personalized experiences using real-time data, capturing customers' feel about their product experience, understanding the customers across their product journey and more.
Phlanx
A Social Media Marketing Platform to contact influencers, connect with brands and provide analysis and insights on instagram accounts
Phlanx is a Social media marketing platform for business owners and industry professionals. It helps to contact influencers, work with brands, create contracts and measure engagement rates. It helps to improve brand engagement and build brand awareness. ...
Phlanx helps to grow social media followers by working with influencers worldwide, collaborates with other brands to cross-promote each other, audits influencer account to get the right influencers for the brand and measures social media engagement. It provides engagement calculators for various social media like Instagram, Facebook, Pinterest, Youtube, Tiktok and Twitter.
Envato Elements
Creative Platform with unlimited assets
Evanto Elements is a platform with unlimited creative assets and creative people providing resources to make ideas come to life. Evanto Elements is used in graphic, web and video templates, audio, photos and more to create with unlimited downloads at one low cost. ...
Some of its creative features are stock video, video templates, graphic templates, royalty-free music, sound effects, different fonts, presentation templates, web templates and more.
MarkLogic Data Hub Platform
MarkLogic | Data Integration and NoSQL Databases for Your Business
Marklogic Data Hub Platform is a Data Integration platform for Enterprises . It is used in the Financial Services, Healthcare, Insurance and other Manufacturing Industries and Media It integrates ...
It is powered by a NoSQL database which provides speed, flexibility and scalability and ensures security and data consistency.
Marklogic Data Hub Platform is built to work in any environment - hybrid, on-premises or cloud.
Forj
Membership Community Platform to deliver an exceptional member experience
Forj is a Membership community platform, that aims at managing all aspects of community networking and communications. It is targeted at Non-profits, Associations and corporations. Forj features ...
Forj provides a modernized interface for discussions, chats, events, and networking, making it attractive for members to remain engaged and involved in community drives.
ClientPoint
ClientPoint - The sales sharpener. Close More Deals, Faster
ClientPoint is a cloud-based proposal presentation and tracking software for sales, management and marketing. ClientPoint allows your business to produce a high volume of personalized sales proposals quickly and efficiently. The solution helps to generate proposals, send them to clients and optimize the proposal management lifecycle. ...
ClientPoint proposal generation software supports office files, video, templates, pricing tools, CRM integration and eSignature approval. With ClientPoint's tracking and analytics feature, businesses can track the number of attributes after sharing the proposal with their clients such as the number of times a proposal is viewed; length of the time a project is viewed and the time spent on particular pages or sections, among others.
ClientPoint’s intuitive selling and closing platform powerfully drives higher close rates and shorter sales cycles. ClientPoint experiences help you land more meetings, facilitate better virtual presentations, follow up more powerfully, and close more deals. Know where the proposal is in the lifecycle process with Unsent, Sent, Viewed, Signed proposals updated automatically based on prospect actions. ClientPoint updates sales reports based on prospect actions, so when a prospect is sent a proposal, views a proposal or approves a proposal the pipeline report is updated.
Twilio
APIs to create what you imagine, without compromise. APIs simple to use, powerful in production, and endlessly scalable
When comparing doxee and Twilio in the Customer Experience Management space, both products provide robust solutions tailored to different user needs. Doxee excels in engagement management and analytics, appealing to sectors like manufacturing and utilities. Twilio, with strong communication management and integration features, serves large enterprises across industries like hospitality and pharmaceuticals. Businesses can choose based on their primary operational focus, whether it's engagement and billing with doxee or communication and integration with Twilio. ...
Tenfold
Tenfold - The Customer Experience Cloud‚
In comparing Tenfold and doxee within the realm of Customer Experience Management, Tenfold excels in integration and communication management, making it ideal for enterprises focusing on sales and customer acquisition. Doxee shines in sectors like manufacturing and telecommunications with its emphasis on customer relationship enhancement and document management. Both platforms offer robust support, though Tenfold has wider channel engagement. ...
Insider Platform
AI-powered Marketing Platform that help marketers drive growth
Insider platform is a growth management platform for digital marketers to drive growth across the funnel, from acquisition to activation, retention, and revenue. Insider platform helps teams in ...
Insider platform comes with deep Artificial Intelligence and Machine Learning capabilities, GMP empowers marketers to deliver personalized journeys across web, mobile web, mobile apps, and ad channels. Built on a unified data layer, GMP is easy to implement and simple to use, avoiding the need for complex integrations and dependency on IT teams.
Verint
Innovating in digital, cloud and customer engagement transformation
Verint provides solutions in Actionable Intelligence and Customer Engagement. Verint’s solutions in Customer engagement can be used in small and medium sized industries and large enterprises, covering Healthcare, Financial Services, Telecommunications, and Public Sector enterprises. Actionable Intelligence solutions are applicable in large public sector enterprises and government organizations. ...
Verint’s data mining solutions are used in analysis and resolution of public safety related threats, or cyber intelligence, cyber security and other cyber threats. Verint’s Customer engagement solutions offer customer engagement strategies and automated AI based Customer experience operations.
Verint’s Customer engagement includes Workforce Engagement Cloud which provides contact center processes for engaging with customers, Self Service Cloud for empowering customers to help themselves, and Experience Cloud for analysis and actions based on customer feedback.
Verint’s Actionable Intelligence provides data mining solutions in areas such as Cyber Security, Network Intelligence, Web and Social Intelligence. Intelligence data from various sources can be combined and made viewable as a unified intelligence view.
Oracle Advertising and Customer Experience (CX)
CX Cloud to build, manage, and maintain customer relationships.
Doxee focuses on improving customer relationships and operational efficiencies for industries like manufacturing and telecommunications, with standout features in data management and compliance. Oracle Advertising and Customer Experience (CX) emphasizes strategic marketing and customer acquisition for sectors such as hospitality and retail, offering extensive analytics and integration capabilities. Both offer robust support, though Doxee’s strength lies in communication, while Oracle CX caters to diverse segment needs. ...
Ushur
Intelligent Automation Platform
Doxee and Ushur are both prominent in customer experience management. Doxee primarily enhances customer interactions and automates document-related tasks, appealing to finance-oriented industries. Ushur, with robust workflow and feedback tools, is a favorite in the insurance sector. While Doxee excels in comprehensive vendor support, Ushur's strength lies in advanced AI analytics, making each product suitable for businesses based on specific operational scopes and industry focus. ...
Oracle CX Sales
Optimize Sales and Commerce Across All Channels
Oracle CX Sales is a sales enablement and sales performance management suite, with modules providing sales intelligence via Oracle DataFox AI-based and human-verified data, and dynamic proposals via configure, price, and quote with Oracle CPQ (the former BigMachines product). ...
Oracle CX Sales enables leaders to set their teams up for success with big-picture data and helps sellers master buyer signals with complete intelligence and guided experiences. It connects trusted intelligence from the back office and front office and layers on third-party data and real-time market signals to create a complete customer picture that sellers can trust. Oracle CX Sales combines sales automation with partner relationship management and collaboration tools.
Oracle CX Sales features include lead and opportunity management, prospecting, customer data enrichment, territory and quota balancing, goal alignment, compensation plan modeling, account management, partner selling programs, social collaboration, and sales education/knowledge management.
Twilio Programmable Voice
Twilio - Communication APIs for SMS, Voice, Video and Authentication
Twilio Programmable Voice is a Contact Center Software that allows the user to build conversations anywhere, make, receive, control, and monitor calls via software, using a Voice API. Twilio ...
Twilio Programmable Voice features include voice basics, third party API add-ons, connect to anything, advanced media handling, useful insights, contact center building blocks, and more.
Retently
Platform to Improve Customer Satisfaction with Net Promoter Score
Doxee and Retently both excel in customer experience management, yet serve distinct needs. Doxee shines in document-based processes essential for industries like telecommunications and financial services, offering features like data import and compliance. Retently stands out in feedback management, appealing to IT and marketing sectors with powerful analytics and integration capabilities. Neither product fits every business; Doxee suits communication-heavy fields, while Retently is perfect for data-centric firms seeking actionable insights through customer feedback. ...
Genesys Cloud
Genesys
In the realm of Customer Experience Management solutions, doxee and Genesys Cloud present distinct strengths. Doxee excels in communication and document management, making it ideal for industries like manufacturing and telecommunications. On the other hand, Genesys Cloud shines in engagement and feedback management, suiting information technology and services. Both offer robust support options and integration features, but their alignment with different operational needs and user bases highlights their complementary roles in enhancing customer interactions. ...
Relay Network
Customer Experience platform to improve customer engagement
Doxee and Relay Network are key players in the Customer Experience Management domain, offering distinct capabilities and features. Doxee excels in improving customer relationships and scaling internal practices, with strong support for data import and integration efforts. Relay Network specializes in engagement management and value management, catering heavily to enterprise clients through robust onboarding and mobile-focused channels. ...
Keatext
AI-powered text analytics for feedback interpretation
Keatext is a CX analytics solution that provides AI-based predictive recommendations to improve customer satisfaction. Get recommendations from the customer responses like reviews, open-ended ...
- Bring forward decisions with impact: Zero in on opportunities to increase ROI and identify strengths and weaknesses from the customer data
- Monitor every stage of the customer journey: Build a complete view of what drives customer satisfaction and discontent
- Automate how you generate customer intelligence: Uncover customer insights to act on without any heavy lifting
Key features
- Contextual recommendations with SWOT chart
- Customizable, interactive dashboard
- Sentiment categories including customer suggestions and questions
- Topic and opinion heatmap
- Shareable reporting
The application is cloud-based and requires no advanced setup or training to start getting insights.
Keatext is trusted by companies in 10+ industries including Lenovo, Intuit, and Intelcom. By using the platform, clients not only improve their customer experience KPIs but help their organization become more customer-centric.
Pobuca
Pobuca Connect - Contact Management - Sign up for Free
Pobuca is a Customer Experience (CX) platform and CRM for brands and retailers that helps them improve customer experience (CX) and achieve the key objectives of increased customer satisfaction, loyalty and advocacy. It engages customers and empower people in sales, marketing and customer service. ...
It offers a state of the art AI based software and a broad range of services like consulting, technical integration and after sales support aiming digital transformation of brands and retailers. It offers an AI omnichannel customer experience with personalized campaigns, chatbots, and smart loyalty programs. It boosts employees’ productivity and collaboration through AI tools that streamline workflows and remove bottlenecks.
GiftNow
Gift Experience Management (GXM)
GiftNow is an integrated gift card and product gifting solution for retailers and merchants. Its Gift Experience Management platform helps in changing the way gifting is done turning online gifts into memorable experiences. Businesses using GiftNow helps to transform the way they do gifting for employee engagement and incentives, events, customer service, and more creating better experiences that add value to the gifting journey by providing scalable, turnkey solutions that bring innovation and ease to retail, restaurant and corporate gifting customers. ...
GiftNow helps to create a modern and elegant gift experience—with personalization and design options to delight gift card customers and drive gift card redemption. Helps to improve conversions, make virtually any product giftable, add shopping days to the year, and eliminate exchanges with contactless gifting. It also creates a gifting campaign for corporates that generates goodwill and loyalty.
It helps in fraud prevention - handling all risk management components related to the digital gifting service. Provides actionable insights and recommendations based on how gift shoppers interact with the website. Build and analyze a rich behavioral data set helping the brand drive continuous improvement and offers tailored marketing plans and best practices, based on the experience marketing to gift-givers and recipients.
Qualtrics XM Discover
Analytics o understand what people are saying about your company
Qualtrics XM Discover (Formerly Clarabridge Platform) is a Customer Experience and Digital Engagement Platform backed by an AI-powered text analytics engine, to transcend from complexity to clarity and truly understand every customer interaction. It enables brands to extract actionable insights from every customer interaction to grow sales, ensure compliance and increase operational efficiencies. ...
It uses AI-powered speech and text analytics to evaluate the conversations the customers and employees are having every day in phone calls, live chats, private messages and on social media. It gives timely answers about ease of doing business (Effort), customer loyalty and emotions, the root cause of NPS change, churn or high contact volume and much more. Clarabridge insights help you make decisions, act fast, and track results.
Its features are best-in-class text analytics, omnichannel listening and Integration, operational insights for each department, quick and timely responses to customer inquiries or issues in real-time and so on.
Cogno AI
AI-driven Omnichannel Cloud Communication-as-a-Service
Cogno AI is a conversational AI platform with an omnichannel chatbot, live chat, and co-browse capabilities. It helps in driving or engaging customers conversations improves customer experience and helps to grow sales. ...
It provides customer engagement solutions for enterprises including monitoring customer sentiments, seamless onboarding of new customers, zero contact resolution for existing customers, and various digital sales and support use cases.
Postal.io
Experience Marketing Platform
Postal.io is an Experience Marketing Platform Generating Leads, Book Meetings, Retain Customers and Delight Employees. It helps to increase sales velocity, drive ROI and makes lasting impressions. ...
Postal provides personalized gifting that supports the community. Effortlessly create custom swag bundles and on-demand personalized gifts. Send unique gifts for any budget that are easy to send at scale by integrating into your CRM and marketing automation platforms, e-gifting, direct mail, on-demand virtual events and so on.
Postal helps to drive more leads from ABM accounts. Creates experiences that leave an impression and create pipeline velocity. Close deals faster and build lasting relationships. Decrease Churn and Build Meaningful Relationships with Customers and more.
Good.Loop
a programmatic video, social and rich media solution, connecting viewers and brands through ethical
Khoros Platform
AI-powered platform for digital customer engagement
Khoros Platform is a digital-first customer engagement platform for transformative CX. It revolutionizes CX with software and services for digital care, messaging, chat, social marketing, and online communities to stay always connected. It helps to scale best practices and improve digital and social presence. ...
Khoros connects with the customers and prospects, wherever, whenever, and however, they want, and captures those conversations for insights. It provides enterprise workflows to handle deployment complexity, high volume usage, brand protection and security needs of the leading brands to drive towards long-term success.
Some of its features include deflect calls and support costs, social media governance and approvals, in-app messaging, integration into data and business systems tech, and more.
Qwaiting
Queue Waiting Management System
Qwaiting is a cloud-based queue management software designed to decrease wait times. Qwaiting generates efficiencies, enhances profitability, builds a secured environment and improves the visitor experience. It helps to make better business decisions with the data we collect. . It allows the user to have a track of all the services in one place which is managed with immense ease and reduces the user’s workload. ...
Qwaiting helps to control the queues, know the real-time metrics, data-based business decisions, and increase revenue. It reduces on-site waiting time, improves customer flow, lobby management, prevents no-shows, and wow the customers. Allows the customers to book a mobile ticket, eliminate in-person visits, monitor the progress in real-time, and get notifications via a virtual queuing system and also the QR Code Queue System simplifies the waiting process for businesses like retail stores, restaurants, government organizations, hospitals & clinics, and more.
Some of its features include real-time reports, staff feedback, a booking appointment system, a staff keypad to call the queue, digital signage, Kiosk app and more.
inQuba Case Management
inQuba Case Management - empower business to elevate the importance of any feedback item
