doxee Overview

Doxee addresses the challenge of enhancing digital customer interactions through its cloud-based technologies. It transforms data into meaningful relationships, enabling companies and public administrations to elevate their customer experience strategies. The Doxee Platform® focuses on customer communications management and document digitization, crucial for businesses aiming to streamline their digital touchpoints. By leveraging these capabilities, organizations can effectively manage customer interactions and improve engagement across various industries.

Use Cases

Customers recommend Engagement Management, Communication Management, Sales Document Management, as the business use cases that they have been most satisfied with while using doxee.

Other use cases:

  • Collaboration
  • Billing And Invoice Management
  • Cross Selling
  • Digital Marketing
  • Contact List Management
  • Customise Loyalty Program
  • Workflow Management
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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using doxee.

Other priorities:

  • Increase Sales & Revenue
  • Scale Best Practices
  • Improve Internal Communications
  • Grow Market Share
  • Launch New Products
  • Enter New Markets Internationally Or Locally
  • Build Brand Awareness
  • Improve Digital And Social Presence
  • Improve Consistency
  • Improve ROI
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doxee Use-Cases and Business Priorities: Customer Satisfaction Data

doxee works with different mediums / channels such as Video. and E-Mail.

doxee's features include Personalization, Interactive Content, Leaderboards, etc. and doxee support capabilities include 24/7 Support, AI Powered, Email Support, etc. also doxee analytics capabilities include Analytics, and Custom Reports.

doxee, Retently, Genesys Cloud, Oracle Advertising and Customer Experience (CX), Microsoft PowerPoint, etc., all belong to a category of solutions that help Customer Experience Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Doxee develops cloud technologies for enhancing Digital Customer Experience. Companies and public administrations are enabled to offer valuable digital interactions.

Popular Business Setting

for doxee

Top Industries

  • Financial Services
  • Utilities
  • Manufacturing

Popular in

doxee is popular in Financial Services, Utilities, and Manufacturing and is widely used by

doxee Customer wins, Customer success stories, Case studies

How efficiently Does doxee manage your Engagement Management?

How can doxee enhance your Communication Management process?

How can doxee optimize your Sales Document Management Workflow?

What benefits does doxee offer for Collaboration?

Why is doxee the best choice for Billing And Invoice Management?

11 buyers and buying teams have used Cuspera to assess how well doxee solved their Customer Experience Management needs. Cuspera uses 1243 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Experience Management needs.

Poste Italiane - Banking

Doxee Pvideo® helped Poste Italiane launch Libretto Smart, a digital savings account. Poste Italiane wanted to reach new generations with better digital communication. They used Doxee Pvideo® to send... personalized, interactive videos to customers during onboarding. Each video matched the customer's profile and services. This made communication simple and reduced the need for customer service. Poste Italiane improved efficiency and built stronger relationships with younger customers.

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A2A - Utilities

Doxee provided A2A with electronic invoicing and interactive invoice solutions. A2A is the largest Italian multi-utility, serving millions of customers. With Doxee, A2A manages 13 million electronic ...invoices and produces 3 million Bollett@Free interactive invoices each year. The system handles an average of 100,000 invoices daily. Doxee's services support A2A's digital innovation and sustainability goals.

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E.ON - Utilities

Doxee Pvideo® helped E.ON improve customer care with personalized and interactive videos. E.ON used these videos to remind customers to pay bills on time, making the payment process easier and more e...ngaging. The initiative focused on soft collection of credit and building better customer relationships. 52% of users watched the video to the end, and 37% clicked on a call to action. This digital approach reduced waste and supported E.ON’s customer-first strategy.

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Eni gas e luce - Utilities

Doxee helped Eni gas e luce double its digital customer base from 15% to about 30% in 24 months. Eni gas e luce used Doxee interactive experience, paperless experience, and document experience to imp...rove customer communication. The company created new post-billing and credit communication services for consumers. Doxee enabled a full digital transformation of communication processes. Eni gas e luce now offers more digital and interactive services to its customers.

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GORI - Utilities

Doxee Pvideo® helped GORI improve employee communication during the COVID-19 emergency. GORI used an interactive video to share important rules and behaviors with its 950 employees. 795 employees wat...ched the video after receiving it. The interactive format made the message clear and easy to understand. This approach replaced traditional PDF guides and increased employee engagement.

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Invesco Italia - Financial Services

Doxee Pvideo® helped Invesco Italia make fund reporting fast and engaging. Invesco needed a better way to share fund data and performance. Nextmedia Lab and Doxee created custom video factsheets for ...each fund. This led to a 63% increase in views of the landing pages with the videos. Interactivity on those pages went up by 68%. The solution made complex investment data easy to understand.

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Doxee Booster: enhance your communications through marketing automation

Video Thumbnail

Frequently Asked Questions(FAQ)

for doxee

What is doxee?

Doxee is a cloud-based customer communication management (CCM) solution that makes customer communications interactive and highly personalized. It provides solutions for the financial services, healthcare, manufacturing, utilities, telecom, legal and public sector industries.

It transforms the customer experience with innovative technologies that help enterprises communicate and engage with their customers more effectively, creating stronger relationships that drive sustained business growth.

It provides clients to design content, validate, distribute, track and archive data. Its Pweb solution allows clients to provide clickable content to customers and Pvideo allows clients to create and share video content. Doxee’s cloud-based Paperless Business Solution enables digitization of documents with electronic signature, biometrics and digital time stamping features.

What is doxee used for?

doxee is a Customer Experience Management Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Engagement Management, Communication Management and Sales Document Management .

What are the top features of doxee?

Personalization, Interactive content and Leaderboards are some of the top features of doxee.

Who uses doxee?

doxee is used by Financial Services, Utilities and Manufacturing among other industries.

What are doxee alternatives?

Where is doxee located?

doxee is headquartered at Viale Virgilio 48/B, Modena, MO 41123, IT.
lightning

Peers used doxee for engagement management and communication management

doxee Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.64/5 ★

Read Reviews (8)
Analytics

4.62/5 ★

Read Reviews (47)
Custom Reports

4.06/5 ★

Read Reviews (119)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.64/5 ★

Read Reviews (8)
Analytics

4.62/5 ★

Read Reviews (47)
Custom Reports

4.06/5 ★

Read Reviews (119)

Software Failure Risk Guidance

?

for doxee

Overall Risk Meter

Low Medium High

Top Failure Risks for doxee

Doxee S.p.A. News

Product

Doxee Introduces eDox Interactive Communication

Doxee Introduces eDox Interactive Communication

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Awards

Doxee Named a Leader in the SPARK Matrix 2025 for CCM

Doxee has been recognized as a Leader in the SPARK Matrix 2025 for customer communications management (CCM). This ranking highlights Doxees strengths in digital customer experience solutions, including document experience, interactive experience, and paperless experience products. The recognition underscores Doxees innovation and leadership in the CCM software market.

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M&A

Doxee approves merger by incorporation of Babelee - MarketScreener

Doxee approves the merger by incorporation of Babelee.

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Financial

Doxee narrows loss in first six months; revenues up - MarketScreener

Doxee reduces its losses in the first half of the year while experiencing revenue growth, according to MarketScreener.

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Doxee S.p.A. Profile

Company Name

Doxee S.p.A.

Company Website

https://www.doxee.com/

HQ Location

Viale Virgilio 48/B, Modena, MO 41123, IT

Social

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