doxee Overview

Doxee addresses the challenge of enhancing digital customer interactions through its cloud-based technologies. It transforms data into meaningful relationships, enabling companies and public administrations to elevate their customer experience strategies. The Doxee Platform® focuses on customer communications management and document digitization, crucial for businesses aiming to streamline their digital touchpoints. By leveraging these capabilities, organizations can effectively manage customer interactions and improve engagement across various industries.

Use Cases

Customers recommend Engagement Management, Communication Management, Sales Document Management, as the business use cases that they have been most satisfied with while using doxee.

Other use cases:

  • Collaboration
  • Billing And Invoice Management
  • Cross Selling
  • Digital Marketing
  • Contact List Management
  • Customise Loyalty Program
  • Workflow Management
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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using doxee.

Other priorities:

  • Increase Sales & Revenue
  • Scale Best Practices
  • Improve Internal Communications
  • Grow Market Share
  • Launch New Products
  • Enter New Markets Internationally Or Locally
  • Build Brand Awareness
  • Improve Digital And Social Presence
  • Improve Consistency
  • Improve ROI
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doxee Use-Cases and Business Priorities: Customer Satisfaction Data

doxee works with different mediums / channels such as Video. and E-Mail.

doxee's features include Personalization, Interactive Content, Leaderboards, etc. and doxee support capabilities include 24/7 Support, AI Powered, Email Support, etc. also doxee analytics capabilities include Analytics, and Custom Reports.

doxee, Retently, Genesys Cloud, Oracle Advertising and Customer Experience (CX), Microsoft PowerPoint, etc., all belong to a category of solutions that help Customer Experience Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Doxee develops cloud technologies for enhancing Digital Customer Experience. Companies and public administrations are enabled to offer valuable digital interactions.

Popular Business Setting

for doxee

Top Industries

  • Financial Services
  • Utilities
  • Manufacturing

Popular in

doxee is popular in Financial Services, Utilities, and Manufacturing and is widely used by

doxee Customer wins, Customer success stories, Case studies

What makes doxee ideal for Engagement Management?

How can doxee enhance your Communication Management process?

How can doxee enhance your Sales Document Management process?

How does doxee facilitate Collaboration?

What makes doxee ideal for Billing And Invoice Management?

11 buyers and buying teams have used Cuspera to assess how well doxee solved their Customer Experience Management needs. Cuspera uses 1243 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Experience Management needs.

Poste Italiane - Financial Services

Doxee Pvideo® helped Poste Italiane launch Libretto Smart, a digital savings account. The solution used personalized video to explain features and encourage customers to link their IBAN for easy tran...sfers. The campaign used email and SMS for onboarding and cross-selling. 20 post offices now use video personalization, with plans to expand to over 12,800. Analytics track engagement and optimize communication.

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E.ON - Utilities

Doxee Pvideo® helped E.ON improve customer care and bill collection. E.ON used personalized and interactive videos to remind customers to pay bills. 52% of users watched the video to the end. 37% cli...cked on a call to action. The solution made bill payment easier and improved customer relationships. E.ON reduced costs and streamlined the payment process with digital communication.

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Poste Italiane - Banking

Doxee Pvideo® helped Poste Italiane launch Libretto Smart, a digital savings account. Poste Italiane wanted to reach new generations with better digital communication. They used Doxee Pvideo® to send... personalized, interactive videos to customers during onboarding. Each video matched the customer's profile and services. This made communication simple and reduced the need for customer service. Poste Italiane improved efficiency and built stronger relationships with younger customers.

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Invesco Italia - Financial Services

Doxee Pvideo® helped Invesco Italia make fund reporting fast and engaging. Invesco needed a better way to share fund data and performance. Nextmedia Lab and Doxee created custom video factsheets for ...each fund. This led to a 63% increase in views of the landing pages with the videos. Interactivity on those pages went up by 68%. The solution made complex investment data easy to understand.

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Lombardy Region - Government Administration

Doxee Pvideo® helped the Lombardy Region promote SPID adoption. The region needed to reach many citizens with clear, accessible communication. Doxee created a personalized video campaign for users of... regional online services. The videos explained how to switch to SPID using simple language. This improved digital customer experience and made communication more effective.

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Municipality of Palermo - Government Administration

Doxee Pvideo® helped the Municipality of Palermo inform citizens about digital services and boost digital citizenship. The city wanted to increase portal enrollments, reduce physical queues, and make... payments like TARI easier. SISPI chose Doxee Pvideo® for a campaign in the TARI bill notice. The solution used personalized, interactive video to reach more people and encourage digital service use. Results are available in the full case study.

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Doxee Booster: enhance your communications through marketing automation

Video Thumbnail

Frequently Asked Questions(FAQ)

for doxee

What is doxee?

Doxee is a cloud-based customer communication management (CCM) solution that makes customer communications interactive and highly personalized. It provides solutions for the financial services, healthcare, manufacturing, utilities, telecom, legal and public sector industries.

It transforms the customer experience with innovative technologies that help enterprises communicate and engage with their customers more effectively, creating stronger relationships that drive sustained business growth.

It provides clients to design content, validate, distribute, track and archive data. Its Pweb solution allows clients to provide clickable content to customers and Pvideo allows clients to create and share video content. Doxee’s cloud-based Paperless Business Solution enables digitization of documents with electronic signature, biometrics and digital time stamping features.

What is doxee used for?

doxee is a Customer Experience Management Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Engagement Management, Communication Management and Sales Document Management .

What are the top features of doxee?

Personalization, Interactive content and Leaderboards are some of the top features of doxee.

Who uses doxee?

doxee is used by Financial Services, Utilities and Manufacturing among other industries.

What are doxee alternatives?

Where is doxee located?

doxee is headquartered at Viale Virgilio 48/B, Modena, MO 41123, IT.
lightning

Peers used doxee for engagement management and communication management

doxee Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.64/5 ★

Read Reviews (8)
Analytics

4.62/5 ★

Read Reviews (47)
Custom Reports

4.06/5 ★

Read Reviews (119)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.64/5 ★

Read Reviews (8)
Analytics

4.62/5 ★

Read Reviews (47)
Custom Reports

4.06/5 ★

Read Reviews (119)

Software Failure Risk Guidance

?

for doxee

Overall Risk Meter

Low Medium High

Top Failure Risks for doxee

Doxee S.p.A. News

Awards

Doxee wins the Digital Sustainability Award 2025 with Hyperion

Doxee has been awarded the Digital Sustainability Award 2025 for its Hyperion tool, which measures the environmental impact of digital communication. Hyperion, validated by RINA under UNI ISO 14064-2, helped save 56,126 tons of CO2 and 310,849 trees in 2024. This award underscores Doxee's commitment to sustainable digital transformation.

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Product

Doxee featured in E-Commerce Magazin: simplifying Customer Communication with a modular, AI-ready platform

Doxee's AI-ready platform, featured in E-Commerce Magazin, enhances customer communication through interactive, omnichannel experiences. The platform offers seven modules for content design, analytics, integration, and automation, enabling personalized and scalable communication. It supports seamless integration with enterprise systems, emphasizing a data-driven, multimedia approach.

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Product

Doxee Introduces eDox Interactive Communication

Doxee Introduces eDox Interactive Communication

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Awards

Doxee Named a Leader in the SPARK Matrix 2025 for CCM

Doxee has been recognized as a Leader in the SPARK Matrix 2025 for customer communications management (CCM). This ranking highlights Doxees strengths in digital customer experience solutions, including document experience, interactive experience, and paperless experience products. The recognition underscores Doxees innovation and leadership in the CCM software market.

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Doxee S.p.A. Profile

Company Name

Doxee S.p.A.

Company Website

https://www.doxee.com/

HQ Location

Viale Virgilio 48/B, Modena, MO 41123, IT

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