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Floatbot: Use-Cases, Insights and Reviews | 2025 Cuspera

Name: Floatbot
Brand: Floatbot
Rating: 4.0 (150 reviews)

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(150)

AI Chatbot and Voicebot platform that helps to Increase Customer Experience

AI Powered

Floatbot Overview

Floatbot empowers businesses to deploy Gen AI Voice and Chat AI Agents without coding expertise. This platform is particularly useful for teams aiming to enhance customer interaction through conversational intelligence. Real-time Agent Assist features support live agents, improving response times and accuracy. Insurance operations benefit from AI agents tailored for adjusters and underwriters, streamlining processes and reducing manual workloads. A standout feature is the Floatbot UNO, a no-code platform enabling rapid deployment across various industries. The platform's versatility is demonstrated in its application for contact centers, providing both voice and chat solutions, ensuring seamless customer experiences.

Use Cases

Customers recommend Engagement Management, Helpdesk Management, Sending & Publishing Communications, as the business use cases that they have been most satisfied with while using Floatbot.

Other use cases:

Workflow Management
Contract Management
Digital Signature
Knowledge Management
Segmentation And Targeting
Coaching
Measuring Customer Satisfaction

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Business Priorities

Acquire Customers and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Floatbot.

Other priorities:

Enhance Customer Relationships
Improve Efficiency

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Floatbot Use-Cases and Business Priorities: Customer Satisfaction Data

Floatbot works with different mediums / channels such as Omnichannel. Chat. and Phone Calls.

Floatbot's features include Bot. and Floatbot support capabilities include AI Powered, 24/7 Support, Chat Support, etc. also Floatbot analytics capabilities include Custom Reports, and Analytics.

Floatbot, AX Semantics, Airim, Arria NLG Studio, Article Forge, etc., all belong to a category of solutions that help Conversational Intelligence. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Floatbot, a leading no-code/low-code platform, enables the creation and deployment of Gen AI voicebots, chatbots, and agent assists. It is SaaS-based and powered by conversational AI.

Floatbot Customer wins, Customer success stories, Case studies

How can Floatbot enhance your Engagement Management process?

What benefits does Floatbot offer for Helpdesk Management?

11 buyers and buying teams have used Cuspera to assess how well Floatbot solved their Conversational Intelligence needs. Cuspera uses 150 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversational Intelligence needs.

Ministry of Cabinet Affairs (MOCA) - Government Administration

Floatbot's Conversational AI Chatbot helped the Ministry of Cabinet Affairs (MOCA) automate core HR services. MOCA faced delays and staff frustration due to manual HR processes like onboarding and le...ave approvals. Floatbot deployed a secure chatbot on WhatsApp and Web. This improved operational efficiency and transformed MOCA's HR function. The solution made HR tasks faster and easier for staff.

UCO Bank - Banking

Floatbot.AI helped UCO Bank improve its digital customer experience. UCO Bank used Floatbot's AI chatbot and voicebot to handle high call volumes. The solution offered omnichannel support, bilingual ...features, and smooth agent handoff. In 7 months, UCO Bank engaged over 92,000 users with Chat and Voice AI. This made customer service faster and more efficient.

Mountain Peak Law Group, PC - Legal Services

Floatbot's Voice & Chat AI helped Mountain Peak Law Group, PC automate debt collection. The law firm processed over $310,000 in payments in just 2.5 months after launching the AI solution. Mountain P...eak specializes in creditors' rights and debt recovery. The AI-driven automation improved their collections process. The firm serves clients across several U.S. states.

Tricolor Holdings - Financial Services

Floatbot Voice AI Agent helped Tricolor Holdings automate payment collections. Tricolor used Voice AI to collect $680,000 in payments in just 1.5 months. The company serves underserved Hispanic consu...mers in the U.S. The solution made payment collection faster and easier. Tricolor operates 55 retail centers across several states.

CESC - Utilities

Floatbot's Chatbot helped CESC, India's first fully integrated electrical utility company, improve customer support. CESC wanted to cut costs and reduce wait times for their customers. By using Float...bot’s Chatbot, CESC made their support process faster and more efficient. They achieved over 276% savings in operational costs. Customer support became 85% faster with the new solution.

Canara Bank - Banking

Floatbot Voicebot helped Canara Bank automate over 10,000 calls each month. The bank used the Voicebot to support senior citizens. The solution reduced average handling time by 24%. The Voicebot offe...red ultra-low latency, multilingual support, and bot interruption. This made customer service faster and improved customer satisfaction.