Floatbot Overview

Floatbot empowers businesses to deploy Gen AI Voice and Chat AI Agents without coding expertise. This platform is particularly useful for teams aiming to enhance customer interaction through conversational intelligence. Real-time Agent Assist features support live agents, improving response times and accuracy. Insurance operations benefit from AI agents tailored for adjusters and underwriters, streamlining processes and reducing manual workloads. A standout feature is the Floatbot UNO, a no-code platform enabling rapid deployment across various industries. The platform's versatility is demonstrated in its application for contact centers, providing both voice and chat solutions, ensuring seamless customer experiences.

Use Cases

Customers recommend Engagement Management, Helpdesk Management, Sending & Publishing Communications, as the business use cases that they have been most satisfied with while using Floatbot.

Other use cases:

  • Workflow Management
  • Contract Management
  • Digital Signature
  • Knowledge Management
  • Segmentation And Targeting
  • Coaching
  • Measuring Customer Satisfaction
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Business Priorities

Acquire Customers and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Floatbot.

Other priorities:

  • Enhance Customer Relationships
  • Improve Efficiency
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Floatbot Use-Cases and Business Priorities: Customer Satisfaction Data

Floatbot works with different mediums / channels such as Omnichannel. Chat. and Phone Calls.

Floatbot's features include Bot. and Floatbot support capabilities include AI Powered, 24/7 Support, Chat Support, etc. also Floatbot analytics capabilities include Custom Reports, and Analytics.

Peer review evidence (same sources as the product rating summary)

"...Floatbot Omni-Channel Customer Engagement AI Chatbot and Voicebot Platform. Subscribe & Follow. ..." Floatbot launches Finbot on Finastra's FusionStore
"...Automate 80% of your Call Center operations With hybrid Voicebot and Chatbot...." Floatbot - Voicebot & Chatbot Platform
"...In recent report published by IDC that is a leading analyst firm, Floatbot is named as an ... Press...." Floatbot - Voicebot & Chatbot Platform

Floatbot, axite, Arria NLG Studio, Article Forge, Engageware, etc., all belong to a category of solutions that help Conversational Intelligence. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Floatbot, a leading no-code/low-code platform, enables the creation and deployment of Gen AI voicebots, chatbots, and agent assists. It is SaaS-based and powered by conversational AI.

Floatbot Customer wins, Customer success stories, Case studies

What solutions does Floatbot provide for Engagement Management?

How does Floatbot facilitate Helpdesk Management?

11 buyers and buying teams have used Cuspera to assess how well Floatbot solved their Conversational Intelligence needs. Cuspera uses 150 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversational Intelligence needs.

 

Union Bank of India - Banking - Very Large

Mumbai, India

Floatbot.AI deployed a GenAI-powered voice-based real-time AI Agent Assist for Union Bank of India. The solution integrated with the bank's core system and Genesys Cloud. It helped agents handle cust...omer queries faster and block cards with real-time identity checks. The bank reduced average handling time by 27%. Customer complaint handling improved by 45%. Response accuracy increased to 95%.

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NIC Asia - Banking - Large

Kathmandu, Nepal

Floatbot deployed a FAQ chatbot for NIC Asia, a leading bank in Nepal. The chatbot used RAG Cognitive Search and went live in just 12 weeks. Over 21% of transactions were handled by the chatbot with ...94.5% accuracy. NIC Asia reduced its need for human agents and improved customer satisfaction. The bank now serves more than 3 million customers with faster, personalized service.

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STARTEL Corporation - Information Technology And Services - Small

Irvine, USA

Floatbot.AI deployed a GenAI-powered real-time AI Agent Assist for STARTEL Corporation. The solution automated customer support and quote generation for service requests and repairs. It integrated wi...th STARTEL's CRM and ticketing systems, using data from websites, documents, and past cases. Deployment took just 15 weeks from finalizing requirements. STARTEL saw improved efficiency and more personalized customer interactions.

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A leading utilities company - Utilities - Medium

Floatbot Voicebot helped a leading utilities company in Toronto automate lead generation. The company used the conversational AI to make over 10,000 outbound calls daily. The Voicebot asked pre-quali...fication questions and booked sales appointments. In just 2 months, the company gained USD 400K in revenue. The solution improved customer experience and generated qualified leads efficiently.

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A leading insurtech company - Insurance - Medium

Singapore, Singapore

Floatbot deployed a conversational AI platform for a leading insurtech company in Singapore. The Voice AI bot automated outbound calls, asked pre-qualification questions, and answered customer querie...s. The solution integrated payment processing for faster lead conversion. Customer support costs dropped by 40%. The company generated 35% of its total qualified leads through the bot.

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India's second-largest public sector bank - Banking - Very Large

Floatbot's conversational AI automated customer support for India's second-largest public sector bank. The bank serves over 50 million customers. The AI solution integrated with their contact center ...to understand user intent and respond quickly. The omni-channel, multi-language bot improved customer experience and made transactions easier. The bank achieved a 35% call deflection rate, reducing support costs.

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Automate Debt Collection Reminders with Floatbot's Gen AI-Powered Voicebot Solution

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Peers used Floatbot for engagement management and helpdesk management

Floatbot Competitors

Floatbot Features

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FEATURE RATINGS AND REVIEWS
AI Powered

4.40/5 ★

Read Reviews (38)
Custom Reports

4.12/5 ★

Read Reviews (10)
Analytics

3.63/5 ★

Read Reviews (4)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.40/5 ★

Read Reviews (38)
Custom Reports

4.12/5 ★

Read Reviews (10)
Analytics

3.63/5 ★

Read Reviews (4)

Software Failure Risk Guidance

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for Floatbot

Top Failure Risks for Floatbot

Floatbot.ai News

Product

Community Announcement: Floatbot.AI Launches AI Brewer

Floatbot.AI launched the AI Brewer community on April 20, 2026, aimed at insurance, banking, and collections leaders. The community offers expert-led insights, strategies, and frameworks for AI automation. Hosted on Slack, it provides free access to webinars and industry-specific channels to enhance AI implementation.

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Floatbot.ai Profile

Company Name

Floatbot.ai

Company Website

//floatbot.ai

HQ Location

691 S. Milpitas Blvd., Suite 217 Milpitas, CA 95035

Employees

11-50

Social

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Financials

PRIVATE