Gorgias Overview
Gorgias is the leading AI customer experience platform for ecommerce stores. It is trusted by over 15,000 merchants worldwide.
Use Cases
Customers recommend Helpdesk Management, Rating And Review Management, Loyalty Management, as the business use cases that they have been most satisfied with while using Gorgias.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Gorgias.
Gorgias Use-Cases and Business Priorities: Customer Satisfaction Data
Gorgias works with different mediums / channels such as User Generated Content. Blogs. E-Mail etc.
Gorgias's features include Ticketing, Personalization, Templates, etc. and Gorgias support capabilities include Chat Support, Email Support, 24/7 Support, etc. also Gorgias analytics capabilities include Custom Reports, and Analytics.
Reviews
"...I really love how easy it is to interact with customers...." Peer review by Lindsey H., Social Media Consultant, Marketing and Advertising
Gorgias, Cayzu Help Desk, CRMdesk, osTicket, Azuredesk, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Gorgias
Top Industries
- Oil & Energy
- Food & Beverages
- Marketing and Advertising
Popular in
- Small Business
- Enterprise
- Mid Market
Gorgias is popular in Oil & Energy, Food & Beverages, and Marketing And Advertising and is widely used by Small Business, Enterprise, and Mid Market.
Comprehensive Insights on Gorgias Use Cases
How can Gorgias enhance your Helpdesk Management process?
What benefits does Gorgias offer for Rating And Review Management?
How does Gorgias facilitate Loyalty Management?
What makes Gorgias ideal for Engagement Management?
25+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Gorgias solved their Help Desk needs. Cuspera uses 950 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Video
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Frequently Asked Questions(FAQ)
for Gorgias
What is Gorgias?
Gorgias is a customer support helpdesk for online stores. It is an all-in-one helpdesk for Shopify merchants covering automation and live-chat. Gorgias is also available on mobile.
Gorgias provides a facility to connect all support channels onto one platform and stay connected using email and chat features. Tools are provided for automating repetitive tasks, and automated personalised responses can be set up with rules. Work assignment is based on tags and tickets which ensures transparency and that there is no duplication.
Gorgias stores all information pertaining to each customer in the same place which enables easy tracking and recall of conversation history. Chat feature can be used for driving campaign revenue, macros for creating message templates including all details of order and tracking numbers. Customer satisfaction surveys, statistics and analytics reports to measure performance and ROI are the other features of Gorgias.
What is Gorgias used for?
What are the top features of Gorgias?
Who uses Gorgias?
What are Gorgias alternatives?
Where is Gorgias located?
Peers used Gorgias for helpdesk management and rating and review management
Gorgias Competitors
Gorgias Features
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| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (12) |
| Custom Reports | Read Reviews (47) |
| Analytics | Read Reviews (3) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (12) |
| Custom Reports | Read Reviews (47) |
| Analytics | Read Reviews (3) |
Gorgias Integrations
Gorgias integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Gorgias
Software Failure Risk Guidance
?for Gorgias
Overall Risk Meter
Top Failure Risks for Gorgias
Gorgias Profile
Company Name
Gorgias
Company Website
https://www.gorgias.com/HQ Location
768 Harrison St, San Francisco, CA 94107, US
Employees
11-50
Social
Financials
SEED
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