Gupshup Overview

Gupshup offers conversational tools to enhance customer engagement. AI-powered chatbots automate acquisition, marketing, commerce, and support, maximizing customer lifetime value and reducing service costs.

Use Cases

Customers recommend Communication Management, Engagement Management, Campaign Management, as the business use cases that they have been most satisfied with while using Gupshup.

Other use cases:

  • International Marketing
  • Conversion Management
  • Collaboration
  • Training & Onboarding
  • Content Curation
See all use cases See less use cases

Business Priorities

Build Brand Awareness and Acquire Customers are the most popular business priorities that customers and associates have achieved using Gupshup.

Other priorities:

  • Enhance Customer Relationships
  • Increase Sales & Revenue
  • Improve ROI
See all business priorities See less business priorities

Gupshup Use-Cases and Business Priorities: Customer Satisfaction Data

Gupshup works with different mediums / channels such as Chat. Whatsapp. Website etc.

Gupshup's features include Bot, and Templates. and Gupshup support capabilities include AI Powered, 24/7 Support, Chat Support, etc. also Gupshup analytics capabilities include Custom Reports, and Analytics.

Reviews

"...We automate delivery to our customers depending on the marketing campaign and customer preference...." Peer review by Tanya M, Assistant Marketing Manager, Internet

Gupshup, ManyChat, DataRobot, Chatfuel, kore.ai, etc., all belong to a category of solutions that help Bot Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Gupshup

Top Industries

  • Internet
  • Marketing and Advertising

Popular in

  • Enterprise
  • Small Business

Gupshup is popular in Internet, and Marketing And Advertising, and is widely used by Enterprise, and Small Business,

Comprehensive Insights on Gupshup Use Cases

What benefits does Gupshup offer for Communication Management?

What solutions does Gupshup provide for Engagement Management?

5+ more Business Use Cases

332 buyers and buying teams have used Cuspera to assess how well Gupshup solved their Bot Platform needs. Cuspera uses 233 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Bot Platform needs.

Case Studies

COMPANY INDUSTRY CASE STUDIES
Gupshup case study

Cooperative Bank
Banking
Banking
CASE STUDY Cooperative Bank

"It helped the bank reduce the dependency on support calls by 42%, thereby increasing its user retention and engagement by 1.5x.";

Read More
Gupshup case study

Swiggy
Information Technology and Services
Information Technology and Services
CASE STUDY Swiggy

Achieved A 30% Increase In Customer Engagement By Utilizing Gupshup'S Conversational Messaging Platform.

Read More
Gupshup case study

Cars24
NA
CASE STUDY Cars24

Achieved A 35% Reduction In Customer Service Response Time And Enhanced Customer Satisfaction By Implementing Gupshup'S Conversational Ai Solutions.

Read More

Video

We are Gupshup - The Conversation Cloud

Video Thumbnail
lightning

Peers used Gupshup for communication management and engagement management

Gupshup Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.10/5 ★

Read Reviews (17)
Custom Reports

4.26/5 ★

Read Reviews (17)
Analytics

3.69/5 ★

Read Reviews (2)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.10/5 ★

Read Reviews (17)
Custom Reports

4.26/5 ★

Read Reviews (17)
Analytics

3.69/5 ★

Read Reviews (2)

Software Failure Risk Guidance

?

for Gupshup

Overall Risk Meter

Low Medium High

Top Failure Risks for Gupshup

Gupshup Inc News

Gupshup rolls out pre-built AI agents for financial services firms - Techcircle

Gupshup launched an AI Agent Library with 15 customizable AI agents for financial services firms, enhancing customer engagement and revenue growth through streamlined lead acquisition and omnichannel integration.

12/02/2025 - source

Gupshup launches AI Agents for D2C, retail, e-commerce & FMCG brands - afaqs!

Gupshup has launched AI Agents designed for D2C, retail, e-commerce, and FMCG brands.

12/02/2025 - source

Gupshup Introduces AI Agent Library for Business Applications - Analytics India Magazine

Gupshup, a conversational AI startup, launched an AI Agent Library with 15 customizable agents for industries like retail and fintech. These agents enhance customer engagement and efficiency across channels like WhatsApp and SMS.

12/02/2025 - source

Gupshup Inc Feeds

Gupshup Appoints Trisnia Anchali Kardia as Country Head, Indonesia to Tap into the Surging Demand for Conversational AI - CXOToday.com

Gupshup appoints Trisnia Anchali Kardia as Indonesia Country Head to meet rising demand for conversational AI.

10/11/2024 - source

Gupshup Inc Profile

Company Name

Gupshup Inc

Company Website

https://www.gupshup.io/

HQ Location

415 Jackson Street, Suite B, San Francisco, CA 94111

Employees

251-500

Social

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Financials

SERIES F