Helpjuice Overview

Helpjuice addresses the challenge of efficient knowledge management by offering a streamlined Knowledge Base Software solution. It serves over 130,000 users, including major companies like Amazon and Hertz, to enhance support and productivity. Helpjuice's platform integrates seamlessly with existing systems, reducing the burden on support teams and improving information accessibility. Its Swifty AI Chat feature allows users to interact naturally with the knowledge base, facilitating quick and accurate information retrieval. This tool is particularly beneficial for operations and scaling, as it centralizes knowledge and reduces repetitive inquiries. By switching to Helpjuice, teams often find increased satisfaction due to its user-friendly interface and effective performance.

Use Cases

Customers recommend Knowledge Management, Helpdesk Management, Collaboration, as the business use cases that they have been most satisfied with while using Helpjuice.

Other use cases:

  • Content Management
  • Sending & Publishing Communications
  • Training & Onboarding
  • Engagement Management
  • Social Media Analytics
  • Workflow Management
  • Capturing Leads
See all use cases See less use cases

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Helpjuice.

Other priorities:

  • Launch New Products
  • Improve Brand Engagement
  • Improve Digital And Social Presence
See all business priorities See less business priorities

Helpjuice Use-Cases and Business Priorities: Customer Satisfaction Data

Helpjuice works with different mediums / channels such as User Generated Content. and Blogs.

Helpjuice's features include Dashboard, Ticketing, SEO, etc. and Helpjuice support capabilities include 24/7 Support, Email Support, Chat Support, etc. also Helpjuice analytics capabilities include Custom Reports, and Analytics.

Reviews

"...The help center that came with our customer support software wasn't meeting our needs and we wanted something more flexible that we could fully customize...." Peer review by Richard H., Director of Marketing, Computer Software

Helpjuice, Cayzu Help Desk, Elevio, Vision Helpdesk, LiveAgent, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Helpjuice offers powerful and simple knowledge base software, trusted by over 130,000 users from companies like Amazon and Hertz. A free 14-day trial is available.

Popular Business Setting

for Helpjuice

Top Industries

  • Information Technology and Services
  • Internet
  • Computer Software

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Helpjuice is popular in Information Technology And Services, Internet, and Computer Software and is widely used by Small Business, Mid Market, and Enterprise.

Helpjuice Customer wins, Customer success stories, Case studies

How efficiently Does Helpjuice manage your Knowledge Management?

How does Helpjuice facilitate Helpdesk Management?

Why is Helpjuice the best choice for Collaboration?

How does Helpjuice facilitate Content Management?

What solutions does Helpjuice provide for Sending & Publishing Communications?

10 buyers and buying teams have used Cuspera to assess how well Helpjuice solved their Help Desk needs. Cuspera uses 919 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Apptegy - Education

Helpjuice helped Apptegy onboard employees twice as fast and increase close rates by 7%. Apptegy used Helpjuice to organize client references, task manuals, and internal employee cards. The platform ...saved the team nearly 22 hours per week. Apptegy found the dashboard easy to use and liked the simple editor tools. The solution improved team relations and made it easier to update information.

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Capital City Bank Group - Banking

Helpjuice helped Capital City Bank Group centralize all information and job aid resources. The bank faced issues with scattered policies and employees not knowing where to find answers. Helpjuice's s...earch feature made it easy for associates to quickly find what they need. Reporting errors dropped by 20% after using Helpjuice. Associates now spend less time searching and more time completing tasks, leading to a more empowered workforce.

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Financial Services Company - Financial Services

Helpjuice helped a financial services company double its employee training effectiveness. The company needed to reduce time spent answering repeated questions about policies and procedures. Helpjuice...'s easy-to-use knowledge base platform replaced a complicated Salesforce solution. The team now spends less time on support and more on high-priority projects. The company saw a 2x increase in training effectiveness after using Helpjuice.

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Auger - Insurance

Helpjuice helped Auger, an insurance company, reduce support requests by 80%. The time to find information in their knowledge base is now 500% quicker for users. Onboarding time for new employees dro...pped by 25%. Auger chose Helpjuice for its easy-to-use features and strong value. Most of Auger's team works in the field and benefits from Helpjuice's mobile-friendly design.

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Wefunder - Internet

Helpjuice helped Wefunder reduce at least 700 emails a week. Wefunder used to get many repeated questions from founders and investors. They used Google Docs before, but it was not secure or professio...nal. With Helpjuice, they created a searchable FAQ and landing pages. The team can update information easily without engineers. This improved customer experience and saved time for the support team.

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TradeSkillMaster.com - Computer Software

HelpJuice helped TradeSkillMaster.com triple visits to their knowledge base. The team needed a way to create and track help content for their video game software users. HelpJuice offered affordable p...ricing, deep customization, and strong analytics. TradeSkillMaster.com saw a 16% increase in daily users and could respond to user needs in real time. Publishing and editing articles became fast and easy.

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Frequently Asked Questions(FAQ)

for Helpjuice

What is Helpjuice used for?

Helpjuice is a Help Desk Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Knowledge Management, Helpdesk Management and Collaboration .

What are the top features of Helpjuice?

Dashboard, Ticketing and SEO are some of the top features of Helpjuice.

Who uses Helpjuice?

Helpjuice is used by Information Technology And Services, Internet and Computer Software among other industries.

What are Helpjuice alternatives?

Cayzu Help Desk, Elevio, Vision Helpdesk and LiveAgent are popular alternatives for Helpjuice.

Where is Helpjuice located?

Helpjuice is headquartered at 1010 NE 2nd Avenue, Suite 100, Miami, FL 33132, US.
lightning

Peers used Helpjuice for knowledge management and helpdesk management

Helpjuice Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.23/5 ★

Read Reviews (9)
Custom Reports

3.94/5 ★

Read Reviews (123)
Analytics

3.49/5 ★

Read Reviews (80)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.23/5 ★

Read Reviews (9)
Custom Reports

3.94/5 ★

Read Reviews (123)
Analytics

3.49/5 ★

Read Reviews (80)

Software Failure Risk Guidance

?

for Helpjuice

Overall Risk Meter

Low Medium High

Top Failure Risks for Helpjuice

Helpjuice, Inc. News

Product

Helpjuice Unveils Swifty, AI-Powered Widget to Bolster Customer Support - Tech | Business | Economy - TechEconomy.ng

Helpjuice introduced Swifty, an AI widget designed to improve customer support services.

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Helpjuice, Inc. Profile

Company Name

Helpjuice, Inc.

Company Website

https://helpjuice.com/

HQ Location

1010 NE 2nd Avenue, Suite 100, Miami, FL 33132, US

Employees

11-50

Social

Facebook Linkedin Twitter

Financials

SEED