Hyland Overview

Alfresco Platform is an open, modern, and secure system. Process and content are intelligently activated to accelerate business flow.

Use Cases

Customers recommend Workflow Management, Sales Document Management, Content Management, as the business use cases that they have been most satisfied with while using Hyland.

Other use cases:

  • Collaboration
  • Helpdesk Management
  • Engaging And Following Up
  • Sending & Publishing Communications
  • Customer Case Management
  • Social Media Management
  • Training & Onboarding
See all use cases See less use cases

Business Priorities

Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Hyland.

Other priorities:

  • Scale Best Practices
  • Improve Visibility
  • Improve Digital And Social Presence
  • Establish Thought Leadership
See all business priorities See less business priorities

Hyland Use-Cases and Business Priorities: Customer Satisfaction Data

Hyland works with different mediums / channels such as Offline. and Point Of Sale.

Hyland's features include Recording, Live Monitoring, Personalization, etc. and Hyland support capabilities include 24/7 Support, Email Support, Phone Support, etc. also Hyland analytics capabilities include Custom Reports, and Analytics.

Reviews

"Alfresco and it's partners have helped us consolidate technologies, automate key business processes, and use technology to better engage with our citizens. They have been able to deliver quick, cost effective results that provide real value to the C...ity of Denver. With Alfresco we are able to automate business processes and easily roll out new applications to our users to streamline city services. Alfresco and it's partners have been a winning combination for the city!" - Chuck Fredrick

Hyland, Intelligencebank DAM, CARTO Platform, Responsive (formerly RFPIO), Hyland Governance, etc., all belong to a category of solutions that help Business Intelligence. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Hyland

Top Industries

  • Information Technology and Services
  • Government Administration
  • Education

Popular in

  • Enterprise
  • Mid Market
  • Small Business

Hyland is popular in Information Technology And Services, Government Administration, and Education and is widely used by Enterprise, Mid Market, and Small Business.

Comprehensive Insights on Hyland Use Cases

What solutions does Hyland provide for Workflow Management?

How can Hyland optimize your Sales Document Management Workflow?

What Are the key features of Hyland for Content Management?

What benefits does Hyland offer for Collaboration?

How does Hyland facilitate Helpdesk Management?

21+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Hyland solved their Business Intelligence needs. Cuspera uses 1011 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Business Intelligence needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Hyland testimonial

Chuck Fredrick

CIO

City & County of Denver

Alfresco and it's partners have helped us consolidate technologies, automate key business processes, and use technology to better engage with our citizens. They have been able to deliver quick, cost effective results that provide real value to the City of Denver. With Alfresco we are able to automa...te business processes and easily roll out new applications to our users to streamline city services. Alfresco and it's partners have been a winning combination for the city!

Testimonial By Chuck Fredrick
Hyland testimonial

Karen Stauffer

Programmer Analyst

Athabasca

Zia was instrumental in helping us define how to best leverage Alfresco to meet our document and records management needs. Zia was extremely open to sharing their expertise with our technology team so that we can continue developing our own Alfresco workflows and content processes. We look forward ...to working with Zia on future Alfresco projects.

Testimonial By Karen Stauffer
Hyland testimonial

Kurt Palmer

Senior Director, Information Technology

eResearch Technology

Thanks to Alfresco we’ve been able to eliminate the silos of data that previously existed across our global operations. Now, regardless of where they’re located, our staff can instantly access the most current version of documents and instantly retrieve or route documents from our central repositor...y at the press of a button.

Testimonial By Kurt Palmer
CUSTOMERS TESTIMONIALS
Hyland testimonial

Chuck Fredrick

CIO

City & County of Denver

Alfresco and it's partners have helped us consolidate technologies, automate key business processes, and use technology to better engage with our citizens. They have been able to deliver quick, cost effective results that provide real value to the City of Denver. With Alfresco we are able to automa...te business processes and easily roll out new applications to our users to streamline city services. Alfresco and it's partners have been a winning combination for the city!

Testimonial By Chuck Fredrick
Hyland testimonial

Karen Stauffer

Programmer Analyst

Athabasca

Zia was instrumental in helping us define how to best leverage Alfresco to meet our document and records management needs. Zia was extremely open to sharing their expertise with our technology team so that we can continue developing our own Alfresco workflows and content processes. We look forward ...to working with Zia on future Alfresco projects.

Testimonial By Karen Stauffer
Hyland testimonial

Kurt Palmer

Senior Director, Information Technology

eResearch Technology

Thanks to Alfresco we’ve been able to eliminate the silos of data that previously existed across our global operations. Now, regardless of where they’re located, our staff can instantly access the most current version of documents and instantly retrieve or route documents from our central repositor...y at the press of a button.

Testimonial By Kurt Palmer

Case Studies

Government Administration

CASE STUDY Virginia Department of Motor Vehicles (DMV)

OnBase by Hyland helped the Virginia Department of Motor Vehicles manage millions of documents. The DMV wanted to scan documents directly from 73 customer service centers, 35 DMV Selects, and 1,106 d...ealer centers. OnBase provided document capture, management, and workflow tools. The DMV saved $500,000 in shipping costs. Employees found the system easy to use.

Financial Services

CASE STUDY Toyota Financial Services

OnBase helped Toyota Financial Services automate document workflows. The company faced slow, manual processes that caused errors and long response times. OnBase automated document capture, management..., and access, integrating with existing systems. Staff time spent on operations dropped by 60%. Customer response times improved, boosting satisfaction and reducing cancellations.

Education

CASE STUDY University of Notre Dame

OnBase by Hyland helped the University of Notre Dame improve student advising. The university faced problems with paper records and data silos in its First Year of Studies. Advisors used 18 separate ...databases and many spreadsheets. OnBase created a digital student file that brought all information together. Advisors now see all student data in one place. They can access documents, notes, and real-time updates. This makes advising faster and more accurate. Security features protect sensitive student information.

Financial Services

CASE STUDY BBVA

Hyland Nuxeo helped BBVA unify document management across many countries. BBVA needed to move millions of documents from old systems to a new, fast, and secure platform. Nuxeo was chosen for its flex...ibility and strong performance. BBVA used Nuxeo in a private cloud with fast backup to public cloud. The system supports heavy workloads, fast searches, and workflow automation. BBVA now has a scalable, high-performance solution for global document management.

Insurance

CASE STUDY ASEFA

Alfresco Content Services helped ASEFA automate its quotation process. ASEFA faced slow response times and scattered documents. The new solution centralized document management and automated workflow...s. ASEFA increased its quotation processing capacity by 150%. Document duplication dropped and process control improved. Customer response times are now faster and errors are fewer.

Government Administration

CASE STUDY Caixa Andorrana de la Seguridad Social (CASS)

Hyland Alfresco helped Caixa Andorrana de la Seguridad Social (CASS) modernize and automate key processes for healthcare, pensions, and social benefits. CASS faced challenges with limited resources, ...complex international agreements, and outdated technology. The solution unified systems with a secure, scalable platform, integrating content management, BPM, and electronic signatures. CASS improved compliance, security, and process speed, supporting international collaboration and future growth.

Frequently Asked Questions(FAQ)

for Hyland

What is Hyland used for?

Hyland is a Business Intelligence Software mainly used by its customers to Increase Sales & Revenue and Enhance Customer Relationships by Workflow Management, Sales Document Management and Content Management .

What are the top features of Hyland?

Recording, Live monitoring and Personalization are some of the top features of Hyland.

Who uses Hyland?

Hyland is used by Information Technology And Services, Government Administration and Education among other industries.

What are Hyland alternatives?

Where is Hyland located?

Hyland is headquartered at 28500 Clemens Road, Westlake, Ohio 44145, USA .
lightning

Peers used Hyland for workflow management and sales document management

Hyland Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.60/5 ★

Read Reviews (82)
Analytics

4.50/5 ★

Read Reviews (26)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.60/5 ★

Read Reviews (82)
Analytics

4.50/5 ★

Read Reviews (26)

Software Failure Risk Guidance

?

for Hyland

Overall Risk Meter

Low Medium High

Top Failure Risks for Hyland

Hyland Software, Inc News

Awards

Hyland Earns 3 Top Rated Awards from TrustRadius | Hyland

Hyland Software received three "Top Rated" awards from TrustRadius for its OnBase platform in enterprise content management, business process management, and case management categories. These awards are based on customer reviews, highlighting Hyland's impact in automated capture, process automation, and records management. The recognition underscores the company's commitment to customer success and innovation.

Product

Hyland Unveils Agent Builder: Revolutionizing Business Workflows with AI-Powered Multiagent Collaboration - PR Newswire

Hyland has launched Agent Builder, a tool within its Content Innovation Cloud, to help organizations create and deploy AI-powered enterprise agents. These agents enhance workflow efficiency and decision-making across industries like finance and healthcare. Agent Builder offers a low-code environment, seamless integration with existing systems, and supports scalable human oversight. It aims to automate complex tasks, reduce manual processing, and improve compliance.

Executive

Hyland appoints Nanette Lazina as Senior Vice President, Global Channels and OEMs - Eastern Progress

Hyland has appointed Nanette Lazina as Senior Vice President of Global Channels and OEMs. With over 20 years of experience, Lazina will lead the strategic execution of Hyland's partner program to align with global growth objectives. Her previous role at SAP involved driving revenue growth through strategic partnerships, which she aims to replicate at Hyland.

Executive

Hyland appoints Nanette Lazina as Senior Vice President, Global Channels and OEMs - The Malaysian Reserve

Nanette Lazina has been appointed as Senior Vice President, Global Channels and OEMs at Hyland Software, strengthening the companys leadership for partner and OEM strategy in enterprise content management.

Hyland Software, Inc Profile

Company Name

Hyland Software, Inc

Company Website

https://www.hyland.com/en/

Year Founded

1991

HQ Location

28500 Clemens Road, Westlake, Ohio 44145, USA

Employees

501-1000

Social

Financials

M&A