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Interface: Use-Cases, Insights and Reviews | 2025 Cuspera

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Interface | Intelligent Virtual Assistant for Banks and Credit Unions

AI Powered

Interface Overview

Home - interface.ai offers 60+ AI solutions for banks and credit unions, enhancing efficiency, customer experience, and earnings through intelligent automation and personalized recommendations.

Use Cases

Customers recommend Helpdesk Management, Onboarding, Engaging And Following Up, as the business use cases that they have been most satisfied with while using Interface.

Other use cases:

Lead Analytics
Lead Qualification: Behavioural
Lifetime Value Management
Measuring Customer Satisfaction
Rating And Review Management
Knowledge Management
Meeting Management

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Business Priorities

Acquire Customers and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Interface.

Other priorities:

Improve Digital And Social Presence
Improve ROI
Increase Customer Life Time Value
Enhance Customer Relationships

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Interface Use-Cases and Business Priorities: Customer Satisfaction Data

Interface works with different mediums / channels such as Phone Calls.

Interface's features include Intelligent Assistant, and Personalization. and Interface support capabilities include AI Powered, 24/7 Support, Phone Support, etc. also Interface analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Leapfrog your customer and employee experience with our industry leading Intelligent Virtual Assistant...." Peer review

Interface, Certainly, DataRobot, Popup Maker, Octane AI, etc., all belong to a category of solutions that help Bot Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Interface Customer wins, Customer success stories, Case studies

How efficiently Does Interface manage your Helpdesk Management?

How can Interface enhance your Onboarding process?

9 buyers and buying teams have used Cuspera to assess how well Interface solved their Bot Platform needs. Cuspera uses 304 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Bot Platform needs.

WEOKIE Federal Credit Union - Banking

Interface.ai's Voice AI Agent automated 66% of WEOKIE Federal Credit Union's calls. Wait times dropped from over 30 minutes to under 30 seconds. The AI system now handles 9,000 after-hours calls each... month. WEOKIE saved $800,000 per year by reducing staffing needs. Member and agent experiences improved with faster service and less stress. Advanced API integrations enabled seamless handling of loan payments and password resets.

University Credit Union - Banking

Interface.ai's Voice and Chat AI helped University Credit Union automate member support and streamline online applications. UCU achieved $6.6 million in annual revenue and saved $3.1 million in suppo...rt operations. The AI solution delivered 98% call accuracy and reduced service bottlenecks. Staff now focus on high-value tasks, while members get faster, always-on support. UCU set a new standard for digital banking service and efficiency.

Southland Credit Union - Banking

Interface.ai's Voice AI Assistant helped Southland Credit Union cut wait times and improve service. Rising call volumes had caused long hold times and high abandonment rates. The Voice AI now gives m...embers 24/7 instant answers to common banking questions. Staff can focus on complex member needs. The solution delivers consistent support and reduces call center strain. Southland Credit Union set a new standard for member experience with this AI banking technology.

Pasadena Service Federal Credit Union - Banking

interface.ai Voice AI and Chat AI helped Pasadena Service Federal Credit Union handle a surge in call volumes during the pandemic. The AI-powered solution gave members 24/7 support across channels, r...educing staff workload and improving efficiency. Staff could now focus on complex needs while routine questions were answered instantly. The credit union moved from digital-first to AI-first service, boosting member satisfaction and operational efficiency. This transformation enabled personalized, always-available banking support.

Northern Credit Union - Banking

interface.ai’s Voice AI Assistant helped Northern Credit Union handle a 3x surge in call volume during the pandemic. The solution automated routine member inquiries, cut wait times, and provided 24/7... support. Staff could focus on complex issues, boosting employee morale. Members now get fast, consistent answers without long holds. The credit union improved efficiency and protected service quality.

Neighborhood Credit Union - Banking

Interface.ai's Voice AI Assistant helped Neighborhood Credit Union automate 90% of calls and save $4.4 million in support operations. The credit union faced a 10–15% spike in call volume during the p...andemic, causing higher abandonment rates. With Voice AI, they now provide 24/7 support, reduce wait times, and improve member satisfaction. The solution achieved 98% call accuracy and eliminated over 43,000 hours of member wait time. Staff now focus on complex needs, enhancing the human element in service.

FinovateFall 2023 / interface.ai

Peers used Interface for helpdesk management and onboarding

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Interface Features

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Medium
High

FEATURE	RATINGS AND REVIEWS
AI Powered	4.46/5 ★ Read Reviews (57)
Analytics	4.40/5 ★ Read Reviews (32)
Custom Reports	3.78/5 ★ Read Reviews (3)

CAPABILITIES	RATINGS AND REVIEWS
AI Powered	4.46/5 ★ Read Reviews (57)
Analytics	4.40/5 ★ Read Reviews (32)
Custom Reports	3.78/5 ★ Read Reviews (3)

Software Failure Risk Guidance

for Interface

Overall Risk Meter

Low Medium High

Top Failure Risks for Interface

Interface AI Inc. News

Product 18/11/2025

interface . ai Unveils Industry - First Agentic BankGPT Platform that Moves CX from Convenience to Outcomes IT Business Net

Interface.ai has launched BankGPT, an AI platform designed for credit unions and community banks, featuring Agentic Voice AI, Chat AI, and Employee AI solutions. These tools enhance customer service by improving self-service capabilities, member satisfaction, and resolution speed. BankGPT integrates large language models with auditable knowledge, aiming to transform customer experience from convenience to measurable outcomes. Navigator and Red Rocks Credit Unions are early adopters, reporting significant operational improvements.

Executive 26/10/2025

interface.ai Expands Leadership Team with Steve Swanston as

Interface.ai has appointed Steve Swanston as Chief Revenue Officer to lead its global revenue organization. This strategic move aims to enhance the company's impact on financial institutions in North America by scaling its AI platform. Swanston, with extensive experience in SaaS and fintech, will focus on aligning the company's go-to-market strategy with customer outcomes and growth.

Interface AI Inc. Profile

Company Name

Interface AI Inc.

Company Website

//interface.ai

HQ Location

155 Bovet Rd #700, San Mateo, CA 94402 CA 94402 United States

Employees

Social

Financials

PRIVATE