Customer stories

Interface Product Overview

Home - interface.ai offers 60+ AI solutions for banks and credit unions, enhancing efficiency, customer experience, and earnings through intelligent automation and personalized recommendations.

How satisfied the customers are with Interface use-cases

Reviews

"...Leapfrog your customer and employee experience with our industry leading Intelligent Virtual Assistant...." Peer review

Interface Customer Insights, Testimonials and Case Studies

Securityplus Federal Credit Union - Banking - Medium

Interface.ai Voice AI replaced Securityplus Federal Credit Union's legacy IVR, automating over 84% of calls. Member adoption of the Voice AI reached 92%. Staff shifted from routine tasks to deeper me...mber engagement and revenue opportunities. This led to a 6% growth in membership. The solution improved both operational efficiency and member satisfaction.

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WEOKIE Federal Credit Union - Banking

Interface.ai's Voice AI Agent automated 66% of WEOKIE Federal Credit Union's calls. Wait times dropped from over 30 minutes to under 30 seconds. The AI system now handles 9,000 after-hours calls each... month. WEOKIE saved $800,000 per year by reducing staffing needs. Member and agent experiences improved with faster service and less stress. Advanced API integrations enabled seamless handling of loan payments and password resets.

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America’s Credit Union - Banking

interface.ai Voice and Chat AI helped America’s Credit Union handle a surge in call volumes during the pandemic. The solution enabled 24/7 support, reduced agent workload, and improved operational ef...ficiency. Staff now focus on complex member needs while AI resolves routine questions. ACU saw reduced call abandonment and wait times, and improved member engagement. The technology keeps ACU future-ready and competitive in digital banking.

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Dover Federal Credit Union - Banking

Interface.ai's Voice AI Agent helped Dover Federal Credit Union handle a surge in call volume during the pandemic. The solution automated over 40% of calls on day one, saving 2,430+ hours of member w...ait time. Dover FCU achieved $1.5 million in operational cost savings. Members now get 24/7 support and faster service. The AI platform improved member satisfaction and reduced staff strain.

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Dupaco Community Credit Union - Banking

interface.ai Voice AI helped Dupaco Community Credit Union fight fraud and improve member service. Dupaco automated 46% of all calls and 80% of after-hours calls. The AI solution saved $350,000 a yea...r. Members now get 24/7 support and faster service. Agents focus on deeper member needs. Dupaco uses advanced AI authentication for security and efficiency.

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KeyPoint Credit Union - Banking

interface.ai Voice AI helped KeyPoint Credit Union automate member calls and deliver 24/7 support. The credit union faced rising call volumes and inconsistent service from third-party vendors. With V...oice AI, they improved operational efficiency and freed staff for complex tasks. Members now get instant, consistent help any time. The solution supports KeyPoint's goal of better member engagement and service.

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FinovateFall 2023 / interface.ai

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Peers used Interface for helpdesk management and onboarding

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Interface Features

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FEATURE RATINGS AND REVIEWS
AI Powered

4.46/5 ★

Read Reviews (57)
Analytics

4.40/5 ★

Read Reviews (32)
Custom Reports

3.78/5 ★

Read Reviews (3)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.46/5 ★

Read Reviews (57)
Analytics

4.40/5 ★

Read Reviews (32)
Custom Reports

3.78/5 ★

Read Reviews (3)

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Interface AI Inc. News

Product
 

Interface.ai Debuts Agentic AI Collection Tool For Credit Unions

Interface.ai has launched the Smart Collections tool, leveraging agentic AI to help credit unions and community banks manage early-stage delinquencies. This tool aims to enhance automated outreach and compliance, preserving member trust while addressing delinquency challenges. It is available for pilot programs and phased rollouts, focusing on consumer products common to these financial institutions.

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Product
 

interface.ai Launches Smart Collections

Interface.ai has launched Smart Collections, an AI-driven solution for credit unions and community banks. This multi-channel collections agent aims to address early-stage delinquencies by automating outreach and ensuring compliance. It integrates with popular core banking systems and offers tools for journey orchestration, policy management, and analytics. Smart Collections is available for immediate pilot and phased rollouts.

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Partnership
 

interface.ai Disrupts the Status Quo: Only Provider to Unite Elite ...

Interface.ai has joined the Telarus Partner Program, becoming the only provider to integrate elite CCaaS with Agentic AI for community banks. This partnership allows interface.ai to offer advanced AI solutions, enhancing CCaaS infrastructure with the BankGPT platform. The collaboration aims to provide community financial institutions with robust, scalable technology, improving their service capabilities.

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Product
 

interface.ai Elevates AI Reliability Standards: Achieves Unprecedented ...

Interface.ai has achieved a 99.99% uptime for its real-time AI platform, setting a new standard for reliability in AI solutions for community financial institutions. This overhaul includes a zero-downtime, self-healing architecture, bulletproof speech intelligence, and total observability, ensuring seamless and stable AI operations. The platform's advancements enhance customer trust and operational efficiency.

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Interface AI Inc. Profile

Company Name

Interface AI Inc.

Company Website

//interface.ai

HQ Location

155 Bovet Rd #700, San Mateo, CA 94402 CA 94402 United States

Employees

NA

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Financials

PRIVATE