Invoca Signal AI Overview

Invoca leverages AI to transform phone conversations into actionable insights, enhancing marketing, sales, and contact center performance. This platform enables businesses to harness call data, driving customer conversions and increasing revenue. A standout feature is its AI-powered call tracking, which links online marketing efforts to offline revenue, providing a comprehensive view of customer interactions. Invoca's capabilities include doubling contact center conversion rates and activating first-party customer data for improved targeting. As a recognized leader in revenue execution, Invoca's solutions empower enterprises to optimize their marketing strategies with precision and insight.

Use Cases

Customers recommend Communication Management, Sales Call Management, Advertisement, as the business use cases that they have been most satisfied with while using Invoca Signal AI.

Other use cases:

  • Helpdesk Management
  • Campaign Management
  • Engagement Management
  • Digital Marketing
  • Generation Of New Leads
  • Social Media Analytics
  • Channel Marketing
See all use cases See less use cases

Business Priorities

Improve ROI and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Invoca Signal AI.

Other priorities:

  • Acquire Customers
  • Improve Efficiency
  • Enter New Markets Internationally Or Locally
  • Grow Market Share
  • Enhance Customer Relationships
  • Improve Digital And Social Presence
  • Improve Internal Communications
  • Launch New Products
  • Build Brand Awareness
  • Establish Thought Leadership
  • Scale Best Practices
  • Improve Stakeholder Relations
  • Improve Brand Engagement
  • Improve Consistency
  • Increase Customer Life Time Value
  • Improve Visibility
See all business priorities See less business priorities

Invoca Signal AI Use-Cases and Business Priorities: Customer Satisfaction Data

Invoca Signal AI works with different mediums / channels such as Phone Calls.

Invoca Signal AI's features include Recording, SEM, Personalization, etc. and Invoca Signal AI support capabilities include Phone Support, AI Powered, 24/7 Support, etc. also Invoca Signal AI analytics capabilities include Analytics, and Custom Reports.

Reviews

"We use Invoca with Google Ads to supercharge our SEM campaigns." - Dan Williams

Invoca Signal AI, Whatconverts, Ringba, OptiMonk, Convertful, etc., all belong to a category of solutions that help Other Demand Generation. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Invoca-Signal-AI makes training custom AI models for phone conversation insights fast and easy, helping boost revenue. It enhances understanding and improves decision-making.

Popular Business Setting

for Invoca Signal AI

Top Industries

  • Marketing and Advertising
  • Hospital & Health Care
  • Legal Services

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Invoca Signal AI is popular in Marketing And Advertising, Hospital & Health Care, and Legal Services and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on Invoca Signal AI Use Cases

How can Invoca Signal AI enhance your Communication Management process?

Why is Invoca Signal AI the best choice for Sales Call Management?

What benefits does Invoca Signal AI offer for Helpdesk Management?

Why is Invoca Signal AI the best choice for Campaign Management?

70+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Invoca Signal AI solved their Other Demand Generation needs. Cuspera uses 11801 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Other Demand Generation needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Invoca Signal AI testimonial

Dan Williams

Chief Revenue Officer

3 Day Blinds

We use Invoca with Google Ads to supercharge our SEM campaigns. Testimonial By Dan Williams
Invoca Signal AI testimonial

The Forrester Waveâ„¢: Conversation Intelligence: Sales And Marketing, Q4 2021

Forrester

Invoca has some of the strongest conversation intelligence capabilities for marketers. It increasingly offers features to support sales teams—such as automated QA scoring—and reference customers rave about the support they receive Testimonial By The Forrester Wave™: Conversation Intelligence: Sales And Marketing, Q4 2021
Invoca Signal AI testimonial

Kate Gardiner

Director of Regional & Local Marketing

Christian Brothers Automotive

We began to see immediate benefits from Invoca’s Lost Sales Recovery because we have visibility into unanswered sales calls across every location as soon as they occur. From there, our franchisees and their teams are empowered to make callbacks immediately or in the future to increase their booked ...appointment rate.

Testimonial By Kate Gardiner
CUSTOMERS TESTIMONIALS
Invoca Signal AI testimonial

Dan Williams

Chief Revenue Officer

3 Day Blinds

We use Invoca with Google Ads to supercharge our SEM campaigns. Testimonial By Dan Williams
Invoca Signal AI testimonial

The Forrester Waveâ„¢: Conversation Intelligence: Sales And Marketing, Q4 2021

Forrester

Invoca has some of the strongest conversation intelligence capabilities for marketers. It increasingly offers features to support sales teams—such as automated QA scoring—and reference customers rave about the support they receive Testimonial By The Forrester Wave™: Conversation Intelligence: Sales And Marketing, Q4 2021
Invoca Signal AI testimonial

Kate Gardiner

Director of Regional & Local Marketing

Christian Brothers Automotive

We began to see immediate benefits from Invoca’s Lost Sales Recovery because we have visibility into unanswered sales calls across every location as soon as they occur. From there, our franchisees and their teams are empowered to make callbacks immediately or in the future to increase their booked ...appointment rate.

Testimonial By Kate Gardiner

Case Studies

Medical Devices

CASE STUDY Starkey Hearing Technologies

Invoca's AI-powered call analytics helped Starkey Hearing Technologies lower their cost per appointment by 17%. The company used Signal AI to automate call analysis, replacing manual review. This led... to a 66% drop in analysis costs. Starkey now uses call data to improve digital marketing and customer experience. The solution is HIPAA-compliant and tailored for sensitive medical calls.

Hospital & Health Care

CASE STUDY University Hospitals

Invoca Call Tracking & Analytics helped University Hospitals increase appointment scheduling and improve marketing efficiency. The hospital faced challenges with manual call tracking and limited insi...ght into marketing performance. Invoca enabled real-time tracking of appointments tied to marketing campaigns. University Hospitals saw a 300% increase in conversion rate and a 50% reduction in total call duration. The platform also improved call quality and patient experience.

Hospital & Health Care

CASE STUDY Spectrum Retirement Communities

Invoca helped Spectrum Retirement Communities respond to the COVID-19 pandemic. The company used Invoca’s AI-powered conversation intelligence to improve communication with residents and families. Th...ey set up 24-hour hotlines and tracked COVID-19 concerns using Signal AI. Invoca enabled better agent coaching and quality assurance. Results included 16,000 calls routed, 160 positive reviews, and a 20% reduction in resident turnover.

Hospitality

CASE STUDY Watermark Retirement Communities

Invoca helps Watermark Retirement Communities track marketing-generated calls and analyze conversations. Before Invoca, Watermark could not see which calls were quality leads or how well sales handle...d them. With Invoca’s Signals, they now track call quality, optimize for more RSVPs and tour bookings, and improve occupancy. Invoca lets them A/B test direct mail, lowering cost per lead by 7%. Sales and marketing teams now collaborate better, and managers use Invoca to coach staff with accurate call data.

Telecommunications

CASE STUDY Verizon Business Group

Invoca helped Verizon Business Group get full marketing attribution for phone calls. Verizon used Invoca to track calls from digital campaigns and see which ads drove high-intent buyers. The team use...d Invoca dashboards and integrated data with Google Ads to improve bidding. Verizon increased ROI from digital ads and created seamless end-to-end buying experiences. Invoca also revealed ways to improve the customer journey and reduce wasted ad spend.

Telecommunications

CASE STUDY Viasat

Invoca helped Viasat gain full marketing visibility and manage high call volumes. Viasat faced a surge in unqualified sales calls during COVID and struggled with tracking digital marketing impact. In...voca's conversation intelligence platform integrated their marketing tech stack and provided a 360-degree view of the customer journey. Viasat reduced unqualified calls and increased conversion rates. They saw a 74% increase in handled call conversion rate and saved 452 hours per week in handled calls.

Video

What is Invoca? How Real-Time Revenue Execution Platforms Drive Business Growth

Video Thumbnail

Frequently Asked Questions(FAQ)

for Invoca Signal AI

What is Invoca Signal AI?

Invoca is an AI-powered call tracking and analytics platform that helps marketers get campaign attribution and actionable data from inbound phone calls. It helps to Improve ROI, Increase sales & revenue.

Invoca measures the true impact of digital marketing and helps to drive conversions up and down by integrating call and conversational analytics into the marketing platforms that matter most to business.

Invoca Signal AI gives advertisers an extraordinary view into discussion information from high-plan buyers, for example, buys made or advancement requests. Advertisers can rapidly increase new bits of knowledge from a huge number of discussions and make a move on them continuously to drive more income creating calls, support transformation rates, and improve the purchasing experience.

Signal AI analyzes previous calls and automatically groups conversations into topics based on similarities in speech patterns. It Identifies the call topics and outcomes to be tracked using a custom-generated predictive model. These conversions are automatically pushed to preferred marketing platforms, so one can optimize spend, create audiences, and drive revenue. The Predictive models are applied against live calls to detect conversation topics and outcomes in real-time.

(Invoca acquires Dialogtech)

What is Invoca Signal AI used for?

Invoca Signal AI is a Other Demand Generation Software mainly used by its customers to Improve ROI and Increase Sales & Revenue by Communication Management, Sales Call Management and Advertisement .

What are the top features of Invoca Signal AI?

Recording, SEM and Personalization are some of the top features of Invoca Signal AI.

Who uses Invoca Signal AI?

Invoca Signal AI is used by Marketing And Advertising, Hospital & Health Care and Legal Services among other industries.

What are Invoca Signal AI alternatives?

Whatconverts, Ringba, OptiMonk and Convertful are popular alternatives for Invoca Signal AI.

Where is Invoca Signal AI located?

Invoca Signal AI is headquartered at Santa Barbara, CA.
lightning

Peers used Invoca Signal AI for communication management and sales call management

Invoca Signal AI Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.53/5 ★

Read Reviews (589)
Analytics

4.77/5 ★

Read Reviews (1512)
Custom Reports

4.39/5 ★

Read Reviews (1843)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.53/5 ★

Read Reviews (589)
Analytics

4.77/5 ★

Read Reviews (1512)
Custom Reports

4.39/5 ★

Read Reviews (1843)

Software Failure Risk Guidance

?

for Invoca Signal AI

Overall Risk Meter

Low Medium High

Top Failure Risks for Invoca Signal AI

Invoca News

M&A

Invoca acquires Symbl, a Seattle startup that uses AI for conversational intelligence - MSN

Invoca has acquired Symbl, a Seattle-based startup specializing in AI-driven conversational intelligence. This acquisition strengthens Invocas position in conversation analytics by integrating Symbls advanced AI capabilities, enabling brands to orchestrate buyer journeys with agentic AI. The move expands Invocas technology stack for analyzing and automating voice and digital interactions, enhancing revenue growth opportunities for enterprise clients.

Awards

Invoca Named a Strong Performer in Conversation Intelligence Solutions for Contact ...

Invoca was named a Strong Performer in the Q2 2025 Conversation Intelligence Solutions for Contact Centers report. This recognition highlights Invocas capabilities in AI-powered conversation analytics for contact centers, supporting revenue growth and customer experience optimization.

M&A

Invoca acquires Symbl, a Seattle startup that uses AI for conversational intelligence

Invoca has acquired Symbl, a Seattle-based AI startup specializing in conversational intelligence. This acquisition will enhance Invocas conversation analytics platform with Symbls agentic AI technology, enabling brands to automate and orchestrate complex buyer journeys across voice and digital channels. The combined capabilities aim to deliver deeper insights, improve customer experiences, and drive revenue growth for enterprise clients in sectors like retail, healthcare, and financial services.

M&A

Invoca Acquires Symbl.ai, Empowering Brands to Orchestrate the Buyer Journey With Agentic AI - PR Newswire

Invoca has acquired Symbl.ai, integrating advanced agentic AI capabilities to enhance conversation analytics and buyer journey orchestration for brands. This acquisition expands Invocas platform with Symbl.ais conversational intelligence, enabling deeper automation and actionable insights across sales and customer experience workflows.

Invoca Profile

Company Name

Invoca

Company Website

https://www.invoca.com/

Year Founded

2008

HQ Location

Santa Barbara, CA

Employees

251-500

Social

Financials

SERIES F