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Invoca Signal AI: Use-Cases, Insights and Reviews | 2025 Cuspera

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(11801)

The Enterprise-Ready Call Tracking Solution.

AI Powered

App Partner

Invoca Signal AI Overview

Invoca leverages AI to transform phone conversations into actionable insights, enhancing marketing, sales, and contact center performance. This platform enables businesses to harness call data, driving customer conversions and increasing revenue. A standout feature is its AI-powered call tracking, which links online marketing efforts to offline revenue, providing a comprehensive view of customer interactions. Invoca's capabilities include doubling contact center conversion rates and activating first-party customer data for improved targeting. As a recognized leader in revenue execution, Invoca's solutions empower enterprises to optimize their marketing strategies with precision and insight.

Use Cases

Customers recommend Communication Management, Sales Call Management, Advertisement, as the business use cases that they have been most satisfied with while using Invoca Signal AI.

Other use cases:

Helpdesk Management
Campaign Management
Engagement Management
Digital Marketing
Generation Of New Leads
Social Media Analytics
Channel Marketing

See all use cases See less use cases

Business Priorities

Improve ROI and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Invoca Signal AI.

Other priorities:

Acquire Customers
Improve Efficiency
Enter New Markets Internationally Or Locally
Grow Market Share
Enhance Customer Relationships
Improve Digital And Social Presence
Improve Internal Communications
Launch New Products
Build Brand Awareness
Establish Thought Leadership
Scale Best Practices
Improve Stakeholder Relations
Improve Brand Engagement
Improve Consistency
Increase Customer Life Time Value
Improve Visibility

See all business priorities See less business priorities

Invoca Signal AI Use-Cases and Business Priorities: Customer Satisfaction Data

Invoca Signal AI works with different mediums / channels such as Phone Calls.

Invoca Signal AI's features include Recording, SEM, Personalization, etc. and Invoca Signal AI support capabilities include Phone Support, AI Powered, 24/7 Support, etc. also Invoca Signal AI analytics capabilities include Analytics, and Custom Reports.

Reviews

"Implementing Invoca was the biggest win for our department in 2018." - Noah Brooks

Invoca Signal AI, Whatconverts, Ringba, OptiMonk, Convertful, etc., all belong to a category of solutions that help Other Demand Generation. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Invoca-Signal-AI makes training custom AI models for phone conversation insights fast and easy, helping boost revenue. It enhances understanding and improves decision-making.

Popular Business Setting

for Invoca Signal AI

Top Industries

Marketing and Advertising
Hospital & Health Care
Legal Services

Popular in

Small Business
Mid Market
Enterprise

Invoca Signal AI is popular in Marketing And Advertising, Hospital & Health Care, and Legal Services and is widely used by Small Business, Mid Market, and Enterprise.

Invoca Signal AI Customer wins, Customer success stories, Case studies

What Are the key features of Invoca Signal AI for Communication Management?

Invoca Signal AI Communication Management provides call tracking and analytics to help marketers measure the effectiveness of inbound phone calls. It offers reporting, attribution, and insights to improve call tracking KPIs. However, there are limitations in easily comparing different programs within the platform.

"...Acadia Healthcare has long been aware of the benefits of using call tracking and analytics for its marketing programs. ..." Case Study Acadia Healthcare

How does Invoca Signal AI facilitate Sales Call Management?

Invoca Signal AI enables marketers to analyze and optimize inbound phone calls, track call conversions, and attribute calls to campaigns. The platform offers call recording for training and quality monitoring, and allows for contextual call routing. It does not currently offer the ability to leave comments on recorded calls.

"...With their phone call tracking and analytics, we can measure the best traffic sources and spend more where we are greeting better results...." Peer review by Gregg T., Internet

What makes Invoca Signal AI ideal for Advertisement?

Invoca Signal AI advertisement capabilities enable advertisers to track calls back to specific assets, such as keywords or ads, and to attribute sales leads to various advertising channels. This allows for budget optimization and improved decision-making regarding advertising expenditures. However, the platform may have limitations in comparing different advertisers' data directly.

"...This technology swaps out the phone number on our sites to show a unique number that we know tracks to Adwords PPC ads...." Peer review by Brad K., Marketing and Advertising

How does Invoca Signal AI address your Helpdesk Management Challenges?

Invoca Signal AI streamlines helpdesk management by providing insights into call center performance and routing calls effectively. It facilitates data analysis for informed decision-making and enables tracking of call leads for budget estimation. While the platform provides valuable features, technical support responsiveness can be slow at times.

"...Now, with Invoca, our call center team has the tools they need to communicate well with patients, said Brooks. ..." Case Study University Hospitals

Why is Invoca Signal AI the best choice for Campaign Management?

Invoca Signal AI is a cloud-based call tracking and analytics solution that enables marketers to measure the performance of their digital marketing campaigns by attributing inbound phone calls to specific marketing channels. The software's features include automated bidding, robust call analytics, and IVR functionality for lead generation and market research. Invoca Signal AI is limited in its ability to track campaigns outside of pay-per-call.

"...Inbound call tracking for marketing campaigns and analytics...." Peer review by Mark S, Director of CRM Applications, Transportation/Trucking/Railroad

11 buyers and buying teams have used Cuspera to assess how well Invoca Signal AI solved their Other Demand Generation needs. Cuspera uses 11801 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Other Demand Generation needs.

CUSTOMERS	TESTIMONIALS
Noah Brooks Manager, Digital Engagement & Analytics University Hospitals	Implementing Invoca was the biggest win for our department in 2018. Testimonial By Noah Brooks
Adrian Lazo EVP Marketing Clearlink	With Invoca, our agents no longer have to start from scratch in customer conversations Testimonial By Adrian Lazo
Will Guimont VP Analytics and Reporting eHealth	When our click-to-call ads converted, we had limited visibility into conversions at a meaningful level, making it extremely difficult to scale. When we implemented Invoca for these campaigns, we were able to drive down CPAs by upwards of 60% Testimonial By Will Guimont

CUSTOMERS	TESTIMONIALS
Noah Brooks Manager, Digital Engagement & Analytics University Hospitals	Implementing Invoca was the biggest win for our department in 2018. Testimonial By Noah Brooks
Adrian Lazo EVP Marketing Clearlink	With Invoca, our agents no longer have to start from scratch in customer conversations Testimonial By Adrian Lazo
Will Guimont VP Analytics and Reporting eHealth	When our click-to-call ads converted, we had limited visibility into conversions at a meaningful level, making it extremely difficult to scale. When we implemented Invoca for these campaigns, we were able to drive down CPAs by upwards of 60% Testimonial By Will Guimont

Direct2Market - Marketing And Advertising

Invoca helped Direct2Market double conversion rates and boost earnings per call by 40%. D2M needed transparent, real-time call tracking and analytics to support pay-per-call campaigns. Their old plat...form was slow and hard to use, making growth difficult. Invoca made reporting fast and easy, improving campaign optimization and advertiser matching. D2M now enjoys better call routing, more trust with partners, and higher revenue per call.

Read more →

Comfort Keepers - Health, Wellness And Fitness

Invoca's AI-powered conversation intelligence helped Comfort Keepers boost sales inquiries from paid search by 20%. Phone sales conversions from paid search rose by 50%. Annual call volume from Googl...e Ads increased by 59%. Invoca enabled keyword-level call tracking and AI-driven analytics for every call. Comfort Keepers now optimizes Google Ads and proves marketing value to franchisees with real call data.

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CHRISTUS Health Plan - Hospital & Health Care

Invoca helped CHRISTUS Health Plan automate call centre quality assurance, saving 50% of the time spent on call scoring. The platform uses AI to score every call, improving accuracy and reducing bias.... Managers now spend less time listening to calls and more time coaching agents. Invoca's call recording and transcription features make feedback more detailed and effective. The improved process also boosts marketing efficiency by increasing patient conversions from phone leads.

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Christian Brothers Automotive - Automotive

Invoca helps Christian Brothers Automotive track revenue from phone calls at 270 franchise locations. The company uses Invoca to see which marketing campaigns drive the most calls and revenue. This l...ets them spend their marketing budget better and increase ROI. Invoca also helps them connect digital ads to phone calls and improve customer experience. AI-powered call analysis lets them coach staff and keep service consistent across all locations. Christian Brothers Automotive reports double-digit growth in revenue, store count, and car count since using Invoca.

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Casella Waste Systems - Home Services

Invoca's AI platform helped Casella Waste Systems score 100% of customer care calls and pinpoint coachable moments. Casella achieved a 91.5% quality assurance score and saved 50% of the time spent on... agent quality assurance. The platform enabled immediate, on-the-spot coaching and improved agent performance. Invoca also supported remote work by allowing managers to monitor and coach agents from anywhere. Casella improved customer experiences and agent skills with Invoca's automated call tracking and quality assurance tools.

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Carpet Guys - Home Services

Invoca helped Carpet Guys track phone leads from marketing campaigns. Before Invoca, they could not see which ads drove calls. With session-level call attribution, they saw a 45% increase in phone ca...lls attributed to paid search. The marketing and contact centre teams now work together better. Invoca's AI gives insights for agent coaching and campaign improvement. Carpet Guys can now spend ad money more wisely and prove marketing ROI.

Read more →

More Invoca Signal AI Customer Stories...

What is Invoca? How Real-Time Revenue Execution Platforms Drive Business Growth

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Frequently Asked Questions(FAQ)

for Invoca Signal AI

What is Invoca Signal AI?

Invoca is an AI-powered call tracking and analytics platform that helps marketers get campaign attribution and actionable data from inbound phone calls. It helps to Improve ROI, Increase sales & revenue.

Invoca measures the true impact of digital marketing and helps to drive conversions up and down by integrating call and conversational analytics into the marketing platforms that matter most to business.

Invoca Signal AI gives advertisers an extraordinary view into discussion information from high-plan buyers, for example, buys made or advancement requests. Advertisers can rapidly increase new bits of knowledge from a huge number of discussions and make a move on them continuously to drive more income creating calls, support transformation rates, and improve the purchasing experience.

Signal AI analyzes previous calls and automatically groups conversations into topics based on similarities in speech patterns. It Identifies the call topics and outcomes to be tracked using a custom-generated predictive model. These conversions are automatically pushed to preferred marketing platforms, so one can optimize spend, create audiences, and drive revenue. The Predictive models are applied against live calls to detect conversation topics and outcomes in real-time.

(Invoca acquires Dialogtech)

What is Invoca Signal AI used for?

Invoca Signal AI is a Other Demand Generation Software mainly used by its customers to Improve ROI and Increase Sales & Revenue by Communication Management, Sales Call Management and Advertisement .

What are the top features of Invoca Signal AI?

Recording, SEM and Personalization are some of the top features of Invoca Signal AI.

Who uses Invoca Signal AI?

Invoca Signal AI is used by Marketing And Advertising, Hospital & Health Care and Legal Services among other industries.

What are Invoca Signal AI alternatives?

Whatconverts, Ringba, OptiMonk and Convertful are popular alternatives for Invoca Signal AI.

Where is Invoca Signal AI located?

Invoca Signal AI is headquartered at Santa Barbara, CA.

lightning

Peers used Invoca Signal AI for communication management and sales call management

Invoca Signal AI Competitors

More Invoca Signal AI Alternatives...

Invoca Signal AI Features

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
AI Powered	4.53/5 ★ Read Reviews (589)
Analytics	4.77/5 ★ Read Reviews (1512)
Custom Reports	4.39/5 ★ Read Reviews (1843)

CAPABILITIES	RATINGS AND REVIEWS
AI Powered	4.53/5 ★ Read Reviews (589)
Analytics	4.77/5 ★ Read Reviews (1512)
Custom Reports	4.39/5 ★ Read Reviews (1843)

Invoca Signal AI Integrations

Invoca Signal AI integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export

4.29/5 ★

Read Reviews (577)

Data Import

4.19/5 ★

Read Reviews (1106)

Five9

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

LinkTrust

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

Webtrends Optimize

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

FullStory

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

RockerBox

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

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for Invoca Signal AI

Overall Risk Meter

Low Medium High

Top Failure Risks for Invoca Signal AI

Invoca News

Product 12/11/2025

Invoca Leverages Databricks to Power AI Messaging Innovation

Invoca has launched its AI Messaging Agent, powered by Databricks, to enhance secure, two-way customer conversations via SMS. This new solution leverages first-party journey and intent data to drive revenue and improve customer engagement. The AI Messaging Agent offers real-time data activation, unified data governance, and faster AI deployment, providing measurable ROI for enterprise brands.

Read more →

Product 23/09/2025

Invoca Launches New AI Solution for Agencies and Marketing Teams to Connect TV and Video Advertising to Revenue - PR Newswire

Invoca Launches New AI Solution for Agencies and Marketing Teams to Connect TV and Video Advertising to Revenue - PR Newswire

Read more →

Executive 31/08/2025

Invoca Appoints Bhavin Merchant as SVP of Corporate Development to Accelerate Growth and New Market Expansion

Invoca has appointed Bhavin Merchant as Senior Vice President of Corporate Development. Merchant will lead mergers, acquisitions, and corporate investments to drive growth and expand into new markets. His appointment follows Invoca's acquisition of Symbl.ai, enhancing its AI capabilities. Merchant brings extensive experience in corporate development and M&A, aiming to strengthen Invoca's leadership in AI-powered revenue execution.

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Product 30/07/2025

Vital signs : Consumers embrace AI , but not in replacing humans , Invoca report finds

Invoca's 2025 B2C Buyer Experience Report reveals that while consumers increasingly use AI platforms like ChatGPT, they still prioritize human interaction in high-stakes purchases. The study surveyed 1,000 consumers to understand AI's role in the buying journey.

Read more →

More Invoca Signal AI News...

Invoca Profile

Company Name

Invoca

Company Website

https://www.invoca.com/

Year Founded

2008

HQ Location

Santa Barbara, CA

Employees

251-500

Social

Financials

SERIES F