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Jotform: Use-Cases, Insights and Reviews | 2025 Cuspera

Name: Jotform
Brand: Jotform
Rating: 4.53 (5565 reviews)

4.53 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

(5565)

Online form builder & form creator for every business

Jotform Overview

Jotform offers a streamlined form creation experience with its drag-and-drop builder. This tool enables businesses to efficiently craft custom forms and surveys, facilitating the collection of registrations, applications, orders, and payments. A distinctive feature is its ease of use, making it accessible for users with varying technical expertise. Jotform supports diverse business needs, from event registrations to customer feedback, enhancing data collection processes. Its flexibility in form design and functionality caters to a wide range of sectors, providing a versatile solution for demand generation activities.

Use Cases

Customers recommend Sending & Publishing Communications, Sales Document Management, Workflow Management, as the business use cases that they have been most satisfied with while using Jotform.

Other use cases:

Engagement Management
Customer Feedback Management
Collaboration
Social Media Management
Generation Of New Leads
Lead Qualification
Content Management

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Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Jotform.

Other priorities:

Increase Sales & Revenue
Launch New Products
Improve Internal Communications
Scale Best Practices
Build Brand Awareness
Enter New Markets Internationally Or Locally
Manage Risk
Grow Market Share
Establish Thought Leadership
Improve Efficiency
Improve Digital And Social Presence
Improve Consistency

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Jotform Use-Cases and Business Priorities: Customer Satisfaction Data

Jotform works with different mediums / channels such as User Generated Content. Blogs. E-Mail etc.

Jotform's features include Feedback Surveys, Templates, Personalization, etc. and Jotform support capabilities include Email Support, Chat Support, 24/7 Support, etc. also Jotform analytics capabilities include Analytics, and Custom Reports.

Reviews

"We use JotForm as a signup tool for student volunteers and healthcare professionals who want to request help with one or more of their daily tasks," - Adamo Donovan

Jotform, Whatconverts, Ringba, OptiMonk, Convertful, etc., all belong to a category of solutions that help Other Demand Generation. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Jotform offers a free, drag-and-drop form builder for creating forms and surveys. Registrations, applications, orders, and payments can be collected easily.

Popular Business Setting

for Jotform

Top Industries

Education
Marketing and Advertising
Non-Profit Organization Management

Popular in

Small Business
Mid Market
Large Enterprise

Jotform is popular in Education, Marketing And Advertising, and Non-Profit Organization Management and is widely used by Small Business, Mid Market, and Large Enterprise.

Comprehensive Insights on Jotform Use Cases

What benefits does Jotform offer for Sending & Publishing Communications?

JotForm facilitates the creation and publication of online forms, enabling users to collect data and send email notifications based on form submissions. The platform allows users to integrate forms into their websites and automate email responses based on location and other factors. JotForm is limited in its ability to send emails to multiple recipients based on form data.

"...I also love the options for sending email notifications when a form is completed -..." Peer review by Bethany Siu

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What solutions does Jotform provide for Sales Document Management?

Jotform enables businesses to create, collect, store, and manage digital contracts and agreements. It offers mobile-friendly integrations and e-signature tools for efficient contract processing. The platform has limitations in printing complete contracts, including form fields and formatting.

"...Our Adobe Sign e-signature widget lets you use your online forms to instantly collect signatures for contracts, waivers, agreements, and more...." Adobe Sign - Analytics & Reporting

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Why is Jotform the best choice for Workflow Management?

Jotform provides workflow management capabilities that simplify data collection and processing through customizable forms, automated notifications, and integrations with other applications. The platform allows users to define workflows for different scenarios, enabling them to route data based on specific criteria and streamline processes. However, Jotform's workflow management lacks some advanced features for complex business processes.

"...Streamline approvals within your workflow...." Jotform Approvals: Automate your Approval Process with Ease

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How does Jotform address your Engagement Management Challenges?

JotForm enables businesses to manage engagement through various form types for different purposes. It offers features like skip logic, widgets, and customizable notifications, streamlining interactions with customers and employees. JotForm's limitations include occasional bugs and lack of prompt response to some issues.

"...interaction with customers...." Peer review by Esther M., social worker, Health, Wellness and Fitness

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How efficiently Does Jotform manage your Customer Feedback Management?

Jotform facilitates the collection of customer feedback through the creation of surveys and forms. It offers a wide range of applications, encompassing customer satisfaction surveys, event registration, and employee feedback. While Jotform excels in gathering data, its analytical capabilities are limited.

"...and it's really been very effective for internal communication and external client forms, surveys and some submission forms...." Peer review by Ryan L., Multimedia Designer, Marketing and Advertising

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51+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Jotform solved their Other Demand Generation needs. Cuspera uses 5565 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Other Demand Generation needs.

Customer Testimonials

CUSTOMERS	TESTIMONIALS
Adamo Donovan	We use JotForm as a signup tool for student volunteers and healthcare professionals who want to request help with one or more of their daily tasks, Testimonial By Adamo Donovan
Randy Tolentino IT administrator Hanseo University’s general studies department	JotForm is a great online platform that gives users the freedom to design forms suitable for their needs Testimonial By Randy Tolentino
Mary Anne Carter Outreach Director Second Use	I’ve had a great experience using JotForm. It’s simple to create forms. It’s also very simple to review the information you collect on the form. Testimonial By Mary Anne Carter

CUSTOMERS	TESTIMONIALS
Adamo Donovan	We use JotForm as a signup tool for student volunteers and healthcare professionals who want to request help with one or more of their daily tasks, Testimonial By Adamo Donovan
Randy Tolentino IT administrator Hanseo University’s general studies department	JotForm is a great online platform that gives users the freedom to design forms suitable for their needs Testimonial By Randy Tolentino
Mary Anne Carter Outreach Director Second Use	I’ve had a great experience using JotForm. It’s simple to create forms. It’s also very simple to review the information you collect on the form. Testimonial By Mary Anne Carter

Case Studies

Non-Profit Organization Management

CASE STUDY WEST Wildlife

Jotform helps WEST Wildlife, a small Ohio nonprofit, handle almost 50 animal rescue calls each day. Staff send a form link by text so callers can fill it out on their phones. This makes animal intake... fast and easy. All information is collected in one place in just 30 seconds. The team can quickly report data to the Ohio Department of Natural Resources. WEST Wildlife has saved around 3,000 animals using this system.

Non-Profit Organization Management

CASE STUDY Women’s Wilderness

Jotform helped Women’s Wilderness manage program registrations, event RSVPs, staff onboarding, and donations. The nonprofit runs 200 days of programming each year for over 800 participants. Jotform m...ade data collection and admin work faster. Staff now spend less time on paperwork and more time empowering women, girls, and nonbinary people. 85 percent of programs are offered at free or reduced cost. Jotform’s HIPAA compliance supports secure collection of sensitive information.

Non-Profit Organization Management

CASE STUDY Woods Humane Society

Jotform helped Woods Humane Society move their adoption process online. The shelter used Jotform’s kiosk mode to let visitors fill out forms quickly. Staff saved time by offloading manual tasks to Jo...tform. They now spend more time with animals and find adoption information faster. Woods Humane Society completes about 3,000 adoptions and 5,000 spay and neuter surgeries each year. Their live release rate is 98%.

Education

CASE STUDY South Carolina Independent School Association

Jotform Enterprise helped the South Carolina Independent School Association automate event management. Before, staff used paper forms and checks, which wasted time and money. Online forms and payment... collection made processes faster and more secure. Staff now save 40 hours each week. The association recouped over $7,000 in event costs in one semester. Productivity increased 100 times, letting staff serve more students and teachers.

Education

CASE STUDY University of Michigan

Jotform Enterprise helped the University of Michigan Athletics Department replace Google Forms with a more powerful data collection tool. Staff can now customize forms, automate emails, and collect p...ayments using Authorize.net. The solution supports 350 staff and 940 student-athletes. Jotform Enterprise saves the university up to $50,000 per year. The department uses no-code data tables, conditional logic, and workflow automation to improve processes.

Education

CASE STUDY Universidad Francisco de Vitoria

Jotform Enterprise helped Universidad Francisco de Vitoria move from paper and email data collection to digital forms. The university used Jotform for HR, event management, student elections, feedbac...k, and facility rentals. Staff now access information faster and automate tasks with integrations and widgets. Data flows to Jotform Tables, Microsoft, and Salesforce in real time. This change lets staff focus more on helping students and less on manual work.

Welcome to Jotform

Frequently Asked Questions(FAQ)

for Jotform

What is Jotform?

JotForm is an online form builder that makes it easy to create robust forms and collect important data to gathering better information to power the business. It also helps to create payment forms, lead generation forms, registration forms, contact forms, application forms, and more and is used in nonprofits, educational institutions, small businesses, and enterprises.

It is a digital workplace productivity tool that provides a powerful ROI across the entire organization. JotForm offers integration with popular enterprise products such as Active Directory, which provides the highest industry standards to help protect the information and geolocalization to host the account almost anywhere in the world using Amazon Web Services (AWS), Google Cloud and Microsoft Azure. It also helps to meet data privacy requirements and can import the current forms from legacy environments to ensure a smooth transition with the help of the migration tool.

Some of its features include creating HIPAA Forms effortlessly, stay organized with personalized columns, collaborate to keep the team in the loop, convert the PDF to HTML Web Forms, visualize and present the data in seconds, improve the data collection, and many more.

What is Jotform used for?

Jotform is a Other Demand Generation Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Sending & Publishing Communications, Sales Document Management and Workflow Management .