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Jotform: Use-Cases, Insights and Reviews | 2025 Cuspera

Name: Jotform
Brand: Jotform
Rating: 4.53 (5565 reviews)

4.53 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

(5565)

Online form builder & form creator for every business

Jotform Overview

Jotform offers a free, drag-and-drop form builder for creating forms and surveys. Registrations, applications, orders, and payments can be collected easily.

Use Cases

Customers recommend Sending & Publishing Communications, Sales Document Management, Workflow Management, as the business use cases that they have been most satisfied with while using Jotform.

Other use cases:

Engagement Management
Customer Feedback Management
Collaboration
Social Media Management
Generation Of New Leads
Lead Qualification
Content Management

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Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Jotform.

Other priorities:

Increase Sales & Revenue
Launch New Products
Improve Internal Communications
Scale Best Practices
Build Brand Awareness
Enter New Markets Internationally Or Locally
Manage Risk
Grow Market Share
Establish Thought Leadership
Improve Efficiency
Improve Digital And Social Presence
Improve Consistency

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Jotform Use-Cases and Business Priorities: Customer Satisfaction Data

Jotform works with different mediums / channels such as User Generated Content. Blogs. E-Mail etc.

Jotform's features include Feedback Surveys, Templates, Personalization, etc. and Jotform support capabilities include Email Support, Chat Support, 24/7 Support, etc. also Jotform analytics capabilities include Analytics, and Custom Reports.

Reviews

"I’ve had a great experience using JotForm. It’s simple to create forms. It’s also very simple to review the information you collect on the form." - Mary Anne Carter

Jotform, Typeform, Wufoo, Formstack Form Builder, OptinMonster, etc., all belong to a category of solutions that help Other Demand Generation. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Jotform

Top Industries

Education
Marketing and Advertising
Non-Profit Organization Management

Popular in

Small Business
Mid Market
Large Enterprise

Jotform is popular in Education, Marketing And Advertising, and Non-Profit Organization Management and is widely used by Small Business, Mid Market, and Large Enterprise.

Comprehensive Insights on Jotform Use Cases

Why is Jotform the best choice for Sending & Publishing Communications?

JotForm facilitates the creation and publication of online forms, enabling users to collect data and send email notifications based on form submissions. The platform allows users to integrate forms into their websites and automate email responses based on location and other factors. JotForm is limited in its ability to send emails to multiple recipients based on form data.

"...Once you ve created and published your custom payment form on your website, you can get paid instantly and in 100+ currencies globally!..." PayPal Business - Payment Processor

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What benefits does Jotform offer for Sales Document Management?

Jotform enables businesses to create, collect, store, and manage digital contracts and agreements. It offers mobile-friendly integrations and e-signature tools for efficient contract processing. The platform has limitations in printing complete contracts, including form fields and formatting.

"...But now with Jotform Mobile Forms, staffers are able to get signatures from riders using a phone or tablet...." Case Study Mike’s Bikes

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How efficiently Does Jotform manage your Workflow Management?

Jotform provides workflow management capabilities that simplify data collection and processing through customizable forms, automated notifications, and integrations with other applications. The platform allows users to define workflows for different scenarios, enabling them to route data based on specific criteria and streamline processes. However, Jotform's workflow management lacks some advanced features for complex business processes.

"...The notifications are highly customizable, so for each form I can control who sees the submission, the workflow and the response to the submitter...." Peer review by Kathleen C., Marketing Director, Education

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What benefits does Jotform offer for Engagement Management?

JotForm enables businesses to manage engagement through various form types for different purposes. It offers features like skip logic, widgets, and customizable notifications, streamlining interactions with customers and employees. JotForm's limitations include occasional bugs and lack of prompt response to some issues.

"...They can also get help from teachers in a deeper, more engaging way, adds JotForm s Chad Reid. ..." The Paperless Classroom: How Digital Tools Save Time and Boost Learning

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How can Jotform enhance your Customer Feedback Management process?

Jotform facilitates the collection of customer feedback through the creation of surveys and forms. It offers a wide range of applications, encompassing customer satisfaction surveys, event registration, and employee feedback. While Jotform excels in gathering data, its analytical capabilities are limited.

"...I use JotForm to send out surveys to customers to get feedback, and it works perfectly...." Peer review by James Richardson

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51+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Jotform solved their Other Demand Generation needs. Cuspera uses 5565 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Other Demand Generation needs.

Customer Testimonials

CUSTOMERS	TESTIMONIALS
Mary Anne Carter Outreach Director Second Use	I’ve had a great experience using JotForm. It’s simple to create forms. It’s also very simple to review the information you collect on the form. Testimonial By Mary Anne Carter
Adamo Donovan	We use JotForm as a signup tool for student volunteers and healthcare professionals who want to request help with one or more of their daily tasks, Testimonial By Adamo Donovan
Ryan Wilcoxson	Part of our response has been using JotForm to accept PPE orders from essentials workers and connecting those in need of personal fabric masks with those who can sew. JotForm has been a critical part of our regional efforts to fight COVID-19 Testimonial By Ryan Wilcoxson

CUSTOMERS	TESTIMONIALS
Mary Anne Carter Outreach Director Second Use	I’ve had a great experience using JotForm. It’s simple to create forms. It’s also very simple to review the information you collect on the form. Testimonial By Mary Anne Carter
Adamo Donovan	We use JotForm as a signup tool for student volunteers and healthcare professionals who want to request help with one or more of their daily tasks, Testimonial By Adamo Donovan
Ryan Wilcoxson	Part of our response has been using JotForm to accept PPE orders from essentials workers and connecting those in need of personal fabric masks with those who can sew. JotForm has been a critical part of our regional efforts to fight COVID-19 Testimonial By Ryan Wilcoxson

Case Studies

COMPANY	INDUSTRY	CASE STUDIES
Mike’s Bikes	NA	Case Study Mike’s Bikes How Mike’s Bikes uses JotForm and Trello to drive sales Read More
University of Michigan Education	Education	CASE STUDY University of Michigan "Saved Approximately 20,000 Hours Annually By Streamlining Their Form Submission Process."; Read More
Dr. Miami	NA	Case Study Dr. Miami How Dr. Miami uses JotForm to collect patient information. Read More

Video

Welcome to Jotform

Frequently Asked Questions(FAQ)

for Jotform

What is Jotform?

JotForm is an online form builder that makes it easy to create robust forms and collect important data to gathering better information to power the business. It also helps to create payment forms, lead generation forms, registration forms, contact forms, application forms, and more and is used in nonprofits, educational institutions, small businesses, and enterprises.

It is a digital workplace productivity tool that provides a powerful ROI across the entire organization. JotForm offers integration with popular enterprise products such as Active Directory, which provides the highest industry standards to help protect the information and geolocalization to host the account almost anywhere in the world using Amazon Web Services (AWS), Google Cloud and Microsoft Azure. It also helps to meet data privacy requirements and can import the current forms from legacy environments to ensure a smooth transition with the help of the migration tool.

Some of its features include creating HIPAA Forms effortlessly, stay organized with personalized columns, collaborate to keep the team in the loop, convert the PDF to HTML Web Forms, visualize and present the data in seconds, improve the data collection, and many more.

What is Jotform used for?

Jotform is a Other Demand Generation Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Sending & Publishing Communications, Sales Document Management and Workflow Management .