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Khoros Care: Reviews, Testimonials and Expert Opinions
(1544)Digital customer care with AI-powered workflows and operational analytics
Top 16 Khoros Care Alternatives
Qualtrics Connect
Digitally engage with the customers across channels to improve customer experience
Qualtrics Connect (Formerly Clarabridge Engage) is conversation analytics and engagement software that enables brands to provide the best customer experience possible by listening, connecting, engaging and helping their customers via digital and social channels. It provides superior customer experiences, improves employee efficiency, and increases revenue. ...
It allows businesses to track the volume of mentions and engagement. By ingesting data from sources such as Facebook, Twitter, Instagram, SMS, Email, WeChat, forums, blogs, and messaging apps like WhatsApp, Engage analyzes conversations using the best-in-class text analytics engine. It leverages a single solution to read and respond to every incoming message, access conversation history, and integrate communications seamlessly to immediately solve customer issues, answer inquiries and provide updates from any channel that a customer prefers.
Sprinklr Social
Delivers a positive experience that’s true to your brand
Sprinklr Social enables AI-powered listening and engaging on all social and messaging channels to provide better customer engagement at a reduced cost, increased revenues and manage brand risk. ...
The Engage feature enables the creation of content that sparks engagement across the social and messaging channels, publishes content ensuring adherence to brand guidelines and tone, and enables responses at scale with AI-supported suggestions to responses
Kontentino
Simplifying Social Media Approval Workflow
Kontentino is a Social media management tool that can be used for planning, collaboration and approvals for social media content. It is built primarily for agencies, but also has an Enterprise solution with features required for large enterprises. It can be used by businesses of all sizes. ...
Kontentino’s Social media planning, collaboration & publishing feature includes a tool for creating a social media content calendar using simple drag and drop features. It provides a customisable content labelling feature that enables filtering of content based on the topic, theme or overall goal.
Kontentino’s Content creation feature enables creation of a Post checklist with a set of rules for social media content posts, Page tagging feature, Translations enabling posting of international content in local markets and picture enhancements and branding.
Smhack
SMhack: Social Media Management Software
SMhack is a Social media management software that can be used by Social Media managers from Businesses and Agencies for scheduling, monitoring and publishing social media content. SMhack is used ...
SMhack features include Engage, Publish, Analyze, Competitor tracking, Content Library and White Labelled solution for Agencies and Resellers. The White Labelling feature enables rebranding of the product and hosting it with the brand name, URL, and logo of the business with facility to create tiered pricing for their clients.
SMhack Engage feature provides a Social Inbox for filtering messages by profiles. It supports assigning user roles for teams to collaborate with approvals, reviews and messages that need immediate attention. The Publish feature allows single window publishing of content to multiple channels and scheduling content for later auto-publishing or manual.
Quintly Social media analytics
Social media analytics & competitive benchmarking | quintly
Quintly is a social media analytics solution that helps marketers to gain performance insights and optimize marketing strategize across various social channels. It provides advanced analytics and competitive benchmarking. It helps marketers to track, measure and optimize social media marketing strategy. It is used by marketers, agencies and enterprises. It helps to build brand awareness and improve digital and social presence. ...
Qunitly provides access to hundreds of customizable metrics and dashboards. This helps gain insight into social media performance. With the performance metrics, it’s easy to come up with the brand’s analytics and track the KPIs that support social media strategy and subsequent business goals.
Quintly helps to compare and analyze data from all social channels like Facebook, Instagram, Twitter, Linkedin, YouTube, Snapchat in one single tool. It also provides competitors data with social media benchmarking. It provides integration to existing BI systems of the company.
Digimind Social Listening
Digimind: The Leading Social Media Listening and Analytics Solution
Digimind Social Listening is a Social Media listening and analytics solution. It helps to improve digital and social presence and grow market share. It helps to understand consumer insights, ...
Digimind analyses and benchmarks an unlimited number of social accounts simultaneously with Digimind social analytics. I also helps to understand the online reputation and generates reports using templates or a customized version
Mavsocial Social Media Management
MavSocial: Social Media Management Tool
MavSocial social media management platform used by marketers, businesses, and agencies to streamline their social media activities. It helps to improve digital and social presence and improve visibility. ...
The platform enables marketers to curate and store content, schedule and automate posts, engage with audiences, listen to industry trends, monitor analytics, build reports and collaborate with team members. MavSocial supports Facebook, Instagram, Twitter, YouTube, LinkedIn, Tumblr and WeChat.
MavSocial helps to connect with the social audience by planning the posts with the easy to use campaign calendar, reschedule the evergreen content to maximize the reach and increase the reach of the content with Facebook boosted posts.
HeyOrca
Social Scheduling and Approvals Built for Marketing ...
HeyOrca is a social media planning & collaboration solution that enables drafting, approving, scheduling, and publishing social media posts. It can be used by agencies, and other businesses including enterprises and SMBs across the industry. It supports Twitter, Facebook and Linkedin for publishing and covers other social media networks for mock-up posts and notifications. ...
HeyOrca features include Social Media Calendar, Social Media Approval, Client Collaboration, and Social Media Reports.
The Social Media Calendar feature enables planning, collaboration and scheduling of social media content with client friendly approvals, easy content sharing, content scheduling and automatic publishing. The Social Medial Approvals feature enables review of mock-up posts in large numbers with content permissions including for editing, approval in stages with automatic publishing of approved content. HeyOrca enables viewing of social engagement status with its visual analytics tool. Reports including charts, graphs and numbers can be exported to PDF or Excel for sharing with others
Napoleoncat
Analytics, engagement & publishing platform for social media marketing
NapoleonCat is a social media tool that takes social media marketing to new heights by using actionable analytics and automated customer service solutions. It helps to improve efficiency, digital, and social presence. ...
It is a platform that helps to monitor, analyze, automate, schedule, report, and optimize actions seamlessly. It helps to build social media marketing strategies and monitors competitors to improve social media marketing results. It also interacts with customers across multiple social media channels to create a great customer experience.
NapoleonCat features assist in creating data dashboards for influencers to share real-time data with brands and negotiate better rates for sponsored content. It boosts social media marketing with automation tools, monitors, and showcases social media marketing performance using comprehensive reports and automatically publishes the content on social media.
Swat.io
Social Media Management Tool for Professionals - Swat.io
Swat.io is a cloud-based social media management tool to help marketing teams with content publishing, customer service and multichannel monitoring. Swat.io designed for agencies, media houses and ...
Account managers can use the online dashboard to schedule content for clients, answer inquiries posted by followers and generate performance reports. Swat.io lets users publish content on channels such as Facebook, Twitter, Instagram, LinkedIn, YouTube, Snapchat, Tumblr and Vimeo. Managers can assign tickets to individual team members and use the internal chat feature to receive updates and participate in follow-up conversations.
Sense
Talent engagement and communication platform built for recruiting.
Sense is a talent engagement and communication platform that is designed to engage employers with their employees. It helps to recruit, retain, and redeploy top talent with robust communication and analytics tools. It improves the candidate experience, lower talent attrition and increases redeployment. ...
It maintains an automated workflow, tracks employee databases and runs surveys for hiring managers, consultants and employees, enabling business owners to maintain their business workflow and management. It provides solutions for talent engagement, communication management, reporting and analytics, and conducting surveys. Also allows integration with existing ATS. It tracks and analyzes NPS trends, pulses and other important metrics for business.
Key features include enhanced candidate experience, two-way texting for recruiters, increased redeployment, automated talent care, automate manual tasks, personalize messaging, measure success, and more.
Retently
Platform to Improve Customer Satisfaction with Net Promoter Score
Retently NPS is a Customer Experience platform that provides a huge competitive edge to the business, allowing to understand the customer's love or hatred towards the product or service. This valuable feedback helps to retain more satisfied customers and also benefits from the positive word-of-mouth recommendations. ...
Satisfied clients help the company generate more leads and acquire more business which also increases the customer lifetime value, reduces the churn rate and finally generate more revenue.
Some of its features include cross-channel feedback with a greater response rate, automated follow-up and delivery of personalized experiences, creating personalized experiences using real-time data, capturing customers' feel about their product experience, understanding the customers across their product journey and more.
Zonka Feedback
Feedback Software & Survey App to collect feedback from customers and employees
Zonka Feedback is a Customer Feedback Software and Survey App that collects feedback from customers and employees with stunning CSAT, CES and NPS Surveys and actionable insights. It is designed for small businesses and enterprises to capture and analyze employee and customer feedback across all touchpoints, improve experiences, and accelerate business growth. ...
It captures experiences and feedback at all touchpoints including in-person, offline, online, email and SMS, and provides a space for active listening, real-time feedback reporting, insights and trends, and drive result-oriented actions to improve customer experience and close the Feedback Loop.
Some of its features include creating surveys, multilingual surveys, collecting feedback, closing feedback loops, reporting and analytics, NPS dashboard and reporting, alerts and notifications, multiple locations and chains, offline device tracking, APIs, and webhooks and integrations.
Homerun
Streamline your entire hiring process with a fast & friendly tool
Homerun is a hiring platform embracing culture, creativity, and community enabling it to attract better candidates and streamline the entire hiring process. Homerun brings everything together in ...
Some of its features include a centralized dashboard, visual hiring pipeline, shared email inbox, event scheduler to invite the team to join in, hiring better together with team notes and clear insights, dedicated career page, and more.
Qualtrics Connect
Digitally engage with the customers across channels to improve customer experience
Qualtrics Connect (Formerly Clarabridge Engage) is conversation analytics and engagement software that enables brands to provide the best customer experience possible by listening, connecting, engaging and helping their customers via digital and social channels. It provides superior customer experiences, improves employee efficiency, and increases revenue. ...
It allows businesses to track the volume of mentions and engagement. By ingesting data from sources such as Facebook, Twitter, Instagram, SMS, Email, WeChat, forums, blogs, and messaging apps like WhatsApp, Engage analyzes conversations using the best-in-class text analytics engine. It leverages a single solution to read and respond to every incoming message, access conversation history, and integrate communications seamlessly to immediately solve customer issues, answer inquiries and provide updates from any channel that a customer prefers.
