Kimoby: Use-Cases, Insights and Reviews | 2025 Cuspera

Kimoby’s Dealership Engagement System (DES) helped BMW Autohaus improve recall campaign results. The dealership used DES to automate customer outreach and reduce manual work. A single brake recall ca...mpaign targeting 100 customers brought in 26 new repair orders in 4 days. This campaign generated $47,433.86 in revenue, with an average of $1,835 per repair order. Staff saved time and customers got faster, more personal service.
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Kimoby powers communication in the My BMW App for BMW dealerships. The app sends automated service updates, videos, photos, and payment requests to customers. This keeps customers informed and makes ...service easier. With Kimoby’s Personalized Service Video, 50% of repair jobs get approved within 5 minutes when video and estimate are sent together. Customers can also pay quickly and securely through the app, including financing options.
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Kimoby’s Dealership Engagement System (DES) helped Colbourne Chrysler boost their CSI score by 130 points in just 30 days. The dealership used automated CSI surveys and proactive communication to add...ress customer concerns quickly. Their CSI score reached 956.9, and they achieved 100% satisfaction with first-time fixes. Follow-up rates climbed to 88.9%, showing strong customer engagement. The solution improved customer experience and protected their eligibility for OEM bonuses.
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Kimoby Pay with BNPL helped Elk Grove Subaru increase average repair order size by 246%. The average RO grew from $717 to $2479 per transaction. Flexible payment plans let customers split big purchas...es, making repairs easier to approve. Approval rates went up as customers worried less about budgets. Profits increased because more repairs were approved without discounts.
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Kimoby helped Greensboro Honda automate UVeye report delivery. Before, staff sent reports manually and many customers never saw them. With Kimoby, 40% of customers viewed their reports in 60 days, fo...ur times more than a similar store using manual methods. Automation brought in $4,400 in extra revenue from alignment reports with a 13% response rate. Now, 90% of reports go out automatically, and most customers get them within five minutes while still at the advisor’s desk.
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Kimoby’s Dealership Engagement System (DES) helped Gus Brown Buick get over 50% of customers to respond to repair estimates in under 10 minutes. Before, slow phone approvals delayed repairs and hurt ...shop efficiency. Now, customers get clear, line-by-line estimates on their phones. This makes it easy to approve or decline work. The decline rate for extra repairs dropped to less than 4%. Staff like the tool because it saves time and builds trust with customers.
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