Mailjet: Product updates, Customer stories, and Insights | 2026 Cuspera

Name: Mailjet
Brand: Mailjet
Rating: 4.41 (4109 reviews)

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(4109)

Customer stories

Sinch Mailjet helped Burson, a global communications agency, unify email operations across 43 markets. Burson replaced many tools with one scalable, compliant platform. Teams now use a flexible email editor, list management, and real-time analytics. Burson doubled monthly email volume and achieved over 90% delivery rates and 30% open rates. Each office has a dedicated subdomain, boosting domain reputation and engagement.
Mailjet helped book-n-drive send up to 200,000 emails per month with a 32% average open rate. The company used segmentation and automation to target users with relevant messages. This improved engagement and customer loyalty. Mailjet's platform made campaign management easy and reduced manual work for the marketing team. The solution scaled as book-n-drive's user base grew.
Mailjet helped Sketchfab scale its transactional email system. Sketchfab switched from an in-house SMTP to Mailjet with just a few lines of code. Mailjet's API integration improved deliverability and allowed real-time syncing of user preferences. Users now get customized notifications and can control their email experience. Sketchfab maintains a strong sender reputation and better user engagement.
Mailjet’s API helped My AskAI launch an AI-powered email assistant. My AskAI needed to process and reply to support emails in real time but lacked the right infrastructure. Mailjet’s robust API enabled instant, automated replies and seamless integration with Zendesk, Intercom, Gorgias, and Freshdesk. The solution resolved 75% of support tickets through AI and processed about 10,000 emails per month. My AskAI unlocked thousands in new monthly revenue and scaled support confidently.
Mailjet's White-Label solution helped IONOS deliver scalable, branded email services to millions of customers. IONOS needed a reliable, cost-effective email platform for its SME clients. Mailjet enabled fast integration and tailored features for local markets. IONOS now manages 12 million domains and 8.3 million customer contracts. The partnership improved customer relationships and newsletter adoption.
Sinch Mailjet helped Pic Digital, a French web and e-commerce agency, manage over 500 client sub-accounts with ease. The agency used Sinch Mailjet's sub-account features to save hours of work and simplify email campaign management. Email sends increased, and average open rates rose from 25% to over 30% in 12 months. Pic Digital also valued the platform's deliverability, automation, and responsive support. The result was faster adoption of emailing and higher client satisfaction.

Product Business Settings

Mailjet is popular in Computer Software, Information Technology And Services, and Media Production industries and is widely used by Small Business, Mid Market, and Enterprise.

Integrations

CRM

Other Demand Generation

Email Marketing

Lead Generation

Mailjet Product Overview

Mailjet addresses the challenge of managing email and SMS communications efficiently. It offers a unified platform that simplifies email delivery and enhances sales performance. With an intuitive email editor, Mailjet caters to users of all skill levels, enabling seamless creation and collaboration on email campaigns. The platform provides professional marketing features and expert-approved deliverability tools that ensure emails reach the intended inbox. Real-time deliverability and engagement statistics offer precise insights into campaign performance. Mailjet also supports easy integration with third-party applications, enhancing its adaptability across various business environments. The inclusion of generative AI tools further optimizes email performance, making Mailjet a versatile solution for businesses seeking to streamline their email marketing efforts.

How satisfied the customers are with Mailjet use-cases

Reviews

"Mainly for ecological reasons, we have decided to start using paperless receipts in our stores. We asked Mailjet to help us in this. For such a large-scale project, it was essential to have the support of a dedicated Technical Account Manager. They ...could be available and quickly bring us solutions. And for the Galeries Lafayette teams who use many tools in their everyday work, the training Mailjet provided helped them to easily master the platform." - Sylvia Wizman-Hirschhorn

"Mailjet was the obvious choice for PetrolPrices.com when benchmarked against other solutions; as it was quick to implement, priced competitively and easy to operate. MJML (Mailjet’s Markup Language) gives us the ability to create our own templates, ...so we save time previously spent waiting for a 3rd party. Mailjet is the ideal solution for small fast moving companies with large email requirements who want direct control, but also good account support when necessary" - Jason Lloyd

Mailjet Customer Insights, Testimonials and Case Studies

How efficiently Does Mailjet manage your Communication Management?

How does Mailjet address your Contact List Management Challenges?

Mailjet offers advanced contact list management capabilities, allowing users to easily create, manage, and segment lists. The interface is intuitive and straightforward, enabling users to quickly understand and apply its functionalities. However, limitations exist in list management, requiring users to navigate multiple steps to manage lists effectively.

"...Configuring templates, contact lists are easy as a breeze...." Peer review by Ayaz Z., Co-Founder & COO, Marketing and Advertising

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How efficiently Does Mailjet manage your Campaign Management?

Mailjet offers campaign management capabilities, enabling users to segment recipients, track campaign performance, and manage mailing lists. The platform facilitates the creation and deployment of marketing campaigns, providing analytics and reporting functionalities. However, the campaign dashboard and post-campaign reporting features lack comprehensive functionalities.

"...Mailjet also has list management, campaign management feature...." Peer review by Akram Hasan S, CEO / Volunteer, Information Technology and Services

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Why is Mailjet the best choice for Engagement Management?

Mailjet facilitates creating engaging emails and provides features like segmentation, allowing targeted campaigns to enhance engagement. Email engagement statistics are readily available, aiding in tracking and understanding user interactions. While it offers strong email creation and engagement tracking, Mailjet's functionality for directly leveraging email data for other marketing platforms is limited.

"...Mailjet 7 Tips for Engaging Newsletters ..." How To Create An Engaging Newsletter

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What benefits does Mailjet offer for Collaboration?

Mailjet enables real-time collaboration on email design, allowing users to edit emails simultaneously and provide in-app comments. This facilitates agile email development, enabling teams to work together on email campaigns. Limitations exist in that the collaborative editor does not extend to transactional emails.

"...Mailjet helps you work faster, together with a toolkit of innovative features designed for teams to collaborate effectively on email...." Real Time Email Collabration

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What is Mailjet?

Mailjet is an email marketing platform to create, edit, and send emails as a team where marketers and developers work together in real-time. It helps to acquire customers and grow market share.

Mailjet provides a sophisticated SMTP relay in addition to highly flexible APIs, allowing developers to easily integrate its solutions within their apps or services. Its intuitive and collaborative tools help to focus on creating attractive, successful campaigns.

Mailjet features include email creation with intuitive drag and drop email builder, collect customer data and create targeted segments to send relevant emails customized to the individual identity, interests, and behaviors, personalize email templates for better engagement, and many more.

What is Mailjet used for?

Mailjet is a Email Marketing Software mainly used by its customers to Scale Best Practices and Acquire Customers by Communication Management, Contact List Management and Campaign Management .

What are the top features of Mailjet?

Templates, Personalization and Widgets are some of the top features of Mailjet.

Who uses Mailjet?

Mailjet is used by Computer Software, Information Technology And Services and Media Production among other industries.

What are Mailjet alternatives?

Rejoiner, GMass, Moosend and Netcore are popular alternatives for Mailjet.

Where is Mailjet located?

Mailjet is headquartered at 13-13bis, rue de l’Aubrac – 75012 Paris, France..

11 buyers and buying teams have used Cuspera to assess how well Mailjet solved their Email Marketing needs. Cuspera uses 4109 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Email Marketing needs.

CUSTOMERS	TESTIMONIALS
Sylvia Wizman-Hirschhorn Marketing Projects Manager Galeries Lafayette	Mainly for ecological reasons, we have decided to start using paperless receipts in our stores. We asked Mailjet to help us in this. For such a large-scale project, it was essential to have the support of a dedicated Technical Account Manager. They could be available and quickly bring us solutions.... And for the Galeries Lafayette teams who use many tools in their everyday work, the training Mailjet provided helped them to easily master the platform. Testimonial By Sylvia Wizman-Hirschhorn
Jason Lloyd Managing Director PetrolPrices.com	Mailjet was the obvious choice for PetrolPrices.com when benchmarked against other solutions; as it was quick to implement, priced competitively and easy to operate. MJML (Mailjet’s Markup Language) gives us the ability to create our own templates, so we save time previously spent waiting for a 3rd... party. Mailjet is the ideal solution for small fast moving companies with large email requirements who want direct control, but also good account support when necessary Testimonial By Jason Lloyd
Boris Armenta Technology Adoption Lead LaLiga	Mailjet offers a real managed service, meaning that we don't have to worry about the sanity of the IPs or of the reputation that we have on the email servers. We just let the Mailjet team care about that Testimonial By Boris Armenta

CUSTOMERS	TESTIMONIALS
Sylvia Wizman-Hirschhorn Marketing Projects Manager Galeries Lafayette	Mainly for ecological reasons, we have decided to start using paperless receipts in our stores. We asked Mailjet to help us in this. For such a large-scale project, it was essential to have the support of a dedicated Technical Account Manager. They could be available and quickly bring us solutions.... And for the Galeries Lafayette teams who use many tools in their everyday work, the training Mailjet provided helped them to easily master the platform. Testimonial By Sylvia Wizman-Hirschhorn
Jason Lloyd Managing Director PetrolPrices.com	Mailjet was the obvious choice for PetrolPrices.com when benchmarked against other solutions; as it was quick to implement, priced competitively and easy to operate. MJML (Mailjet’s Markup Language) gives us the ability to create our own templates, so we save time previously spent waiting for a 3rd... party. Mailjet is the ideal solution for small fast moving companies with large email requirements who want direct control, but also good account support when necessary Testimonial By Jason Lloyd
Boris Armenta Technology Adoption Lead LaLiga	Mailjet offers a real managed service, meaning that we don't have to worry about the sanity of the IPs or of the reputation that we have on the email servers. We just let the Mailjet team care about that Testimonial By Boris Armenta