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Bird (formerly MessageBird): Use-Cases, Insights and Reviews | 2025 Cuspera

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An omnichannel communications platform built for global scale

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Bird (formerly MessageBird) Overview

Messagebird is a next-generation CRM for marketing, sales, and payments. It powers over 5 trillion annual messages via email, SMS, and WhatsApp.

Use Cases

Customers recommend Communication Management, Engagement Management, Contact List Management, as the business use cases that they have been most satisfied with while using Bird (formerly MessageBird).

Other use cases:

Helpdesk Management
Advertisement
Proposal & Quote Management
Buyer Engagement
Lead Engagement
Workflow Management
Training & Onboarding

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Business Priorities

Improve Internal Communications and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Bird (formerly MessageBird).

Other priorities:

Acquire Customers
Build Brand Awareness
Scale Best Practices
Improve Visibility
Increase Sales & Revenue
Increase Customer Life Time Value

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Bird (formerly MessageBird) Use-Cases and Business Priorities: Customer Satisfaction Data

Bird (formerly MessageBird) works with different mediums / channels such as Text SMS. Support Groups. and Phone Calls.

Bird (formerly MessageBird)'s features include Personalization, Alerts: Popups & Notifications, Bot, etc. and Bird (formerly MessageBird) support capabilities include Phone Support, Email Support, 24/7 Support, etc. also Bird (formerly MessageBird) analytics capabilities include Custom Reports, and Analytics.

Reviews

"...I can send text messages from my laptop. ...." Peer review by Larry M., Hypnotherapist, Health, Wellness and Fitness

Bird (formerly MessageBird), Dashly, Giosg, Sparkcentral, MessageMedia, etc., all belong to a category of solutions that help Conversational Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Bird (formerly MessageBird)

Top Industries

Internet
Computer Software
Information Technology and Services

Popular in

Small Business
Mid Market
Enterprise

Bird (formerly MessageBird) is popular in Internet, Computer Software, and Information Technology And Services and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on Bird (formerly MessageBird) Use Cases

What Are the key features of Bird (formerly MessageBird) for Communication Management?

MessageBird offers a robust platform for sending bulk messages. It allows users to send personalized messages to multiple recipients, schedule messages, and send test messages prior to delivery. MessageBird’s platform also enables users to send messages immediately after payment. However, MessageBird has limitations in its ability to send messages to all recipients at once and lacks some automation capabilities for mass messaging.

"...It's really easy to use and allows you to send mass personalised emails easily...." Peer review by Jason S

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How can Bird (formerly MessageBird) optimize your Engagement Management Workflow?

What Are the key features of Bird (formerly MessageBird) for Contact List Management?

How can Bird (formerly MessageBird) enhance your Helpdesk Management process?

Why is Bird (formerly MessageBird) the best choice for Advertisement?

20+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Bird (formerly MessageBird) solved their Conversational Marketing needs. Cuspera uses 956 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversational Marketing needs.

Frequently Asked Questions(FAQ)

for Bird (formerly MessageBird)

What is Bird (formerly MessageBird)?

MessageBird is an Omnichannel Communication platform to talk to the customers over any channel, for any use case, anywhere in the world. It helps to improve every interaction from personalized support and custom notifications to optimized authentications and video meetings.

It helps to improve the quality of existing channels like SMS, Voice or Email also adopts new ways of communicating through WhatsApp, Instagram or Google Maps and unifies all the communications into one shared inbox. It also helps with automated conversations and workflows to collect critical information upfront, reduce manual tasks, implement self-service flows, and route chats to the right agent.

Some of its features include marketing messages, push notifications, order updates, delivery alerts, two-way messaging, one-click video meetings, call-to-chat deflections, IVRs, chatbots and more.

What is Bird (formerly MessageBird) used for?

Bird (formerly MessageBird) is a Conversational Marketing Software mainly used by its customers to Improve Internal Communications and Enhance Customer Relationships by Communication Management, Engagement Management and Contact List Management .