Nuance Overview

Nuance offers conversational AI solutions for healthcare and customer engagement. Their technology integrates voice, natural language understanding, and reasoning to create more human-like interactions.

Use Cases

Customers recommend Engagement Management, Workflow Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using Nuance.

Other use cases:

  • Collaboration
  • Communication Management
  • Lead Analytics
  • Lead Qualification: Technographic
  • Product Marketing
  • Contract Management
  • Contact List Management
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Business Priorities

Improve Internal Communications and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Nuance.

Other priorities:

  • Improve ROI
  • Acquire Customers
  • Launch New Products
  • Enter New Markets Internationally Or Locally
  • Enhance Customer Relationships
  • Grow Market Share
  • Scale Best Practices
  • Build Brand Awareness
  • Establish Thought Leadership
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Nuance Use-Cases and Business Priorities: Customer Satisfaction Data

Nuance works with different mediums / channels such as Phone Calls. Support Groups. and Video.

Nuance's features include Recording, Personalization, Feedback Surveys, etc. and Nuance support capabilities include AI Powered, Phone Support, 24/7 Support, etc. also Nuance analytics capabilities include Analytics, and Custom Reports.

Nuance, CobbleStone Contract Insight, Agiloft Contract Management Suite, FLOW, HaloITSM, etc., all belong to a category of solutions that help Conversational Intelligence. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Nuance

Top Industries

  • Education
  • Financial Services
  • Legal Services

Popular in

Nuance is popular in Education, Financial Services, and Legal Services and is widely used by

Nuance Customer wins, Customer success stories, Case studies

What makes Nuance ideal for Engagement Management?

What benefits does Nuance offer for Workflow Management?

How efficiently Does Nuance manage your Helpdesk Management?

How can Nuance enhance your Collaboration process?

Why is Nuance the best choice for Communication Management?

11 buyers and buying teams have used Cuspera to assess how well Nuance solved their Conversational Intelligence needs. Cuspera uses 654 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversational Intelligence needs.

The Ottawa Hospital - Hospital & Health Care

Dragon Medical Network Edition helped The Ottawa Hospital cut transcription costs by $7 million. The hospital now creates 37,000 documents per month, up from 3,000. Documentation is available two wee...ks faster and is more accurate. The hospital expects $11 million in savings over five years. Patient care and safety improved with faster, thorough records.

South Jersey Radiology Associates - Hospital & Health Care

Nuance PowerScribe 360 and mPower Clinical Analytics helped South Jersey Radiology Associates eliminate manual data mining. The solution reduced reporting variability and improved workflow efficiency... by 10%. Radiologists now track patient care throughput and follow guidelines more easily. The analytics platform also helps balance workloads across 12 facilities. SJRA uses these tools to deliver better patient care and measure radiologist productivity.

Navicent Health - Hospital & Health Care

Nuance PowerShare and PowerScribe 360 Reporting helped Navicent Health grow its image sharing network to 36 facilities in just over 6 months. The solution reduced average mammography result turnaroun...d time by more than 10 hours, from 26.9 to 16.6 hours. Staff now share images and reports quickly, improving patient care and reducing unnecessary transfers and rescans. PowerShare enabled Navicent Health to support its "Know in 24" initiative and streamline radiology workflows.

Meridian Health - Hospital & Health Care

PowerMic Mobile helped Meridian Health boost physician mobility and satisfaction. Clinicians used their own smartphones to dictate notes at any workstation, not just at fixed dictation stations. The ...solution supported virtualized EMR deployment and easy app rollout. Physicians completed patient notes faster and could work from home. The pilot group reported improved workflow and less reliance on hard-wired devices.

Arnold Palmer Hospital for Children - Hospital & Health Care

Nuance PowerShare Network helped Arnold Palmer Hospital for Children and Holmes Regional Medical Center share medical images instantly. Doctors used mobile devices to view X-rays and scans in real ti...me. This fast access enabled a rapid diagnosis and emergency surgery for a newborn. The cloud imaging solution saved critical time and improved patient care. Physicians praised the system for making a life-saving difference in trauma cases.

Baptist Health South Florida - Hospital & Health Care

Nuance Clinical Documentation Improvement (CDI) helped Baptist Health South Florida boost physician response rates to 95%. The hospital saw a twofold increase in SOI/ROM capture and a 13% rise in cas...e mix index. This led to $45 million in appropriate reimbursement. The CDI program used a unique staffing model and concurrent review process. Baptist Health achieved 100% ROI in less than six months.

Frequently Asked Questions(FAQ)

for Nuance

What is Nuance?

Nuance omni-channel customer engagement is an intelligent customer engagement software solution for productivity and innovation teams to reduce costs and increase revenue, engage effectively with the customers.

It helps customers find answers quickly. The agent-assisted interactions deliver personalized, relevant, engaged and secured information for customers via livechat, virtual assistant, mobile and web.

It uses AI and Nuance Natural Language Understanding (NLU) technology.

What is Nuance used for?

Nuance is a Conversational Intelligence Software mainly used by its customers to Improve Internal Communications and Increase Sales & Revenue by Engagement Management, Workflow Management and Helpdesk Management .

What are the top features of Nuance?

Recording, Personalization and Feedback surveys are some of the top features of Nuance.

Who uses Nuance?

Nuance is used by Education, Financial Services and Legal Services among other industries.

What are Nuance alternatives?

Where is Nuance located?

Nuance is headquartered at 1 Wayside Rd Burlington, Massachusetts 01803.
lightning

Peers used Nuance for engagement management and workflow management

Nuance Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.70/5 ★

Read Reviews (117)
Analytics

4.83/5 ★

Read Reviews (71)
Custom Reports

4.68/5 ★

Read Reviews (52)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.70/5 ★

Read Reviews (117)
Analytics

4.83/5 ★

Read Reviews (71)
Custom Reports

4.68/5 ★

Read Reviews (52)

Nuance Integrations

Nuance integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import

4.68/5 ★

Read Reviews (61)
Data Export

4.24/5 ★

Read Reviews (36)

Software Failure Risk Guidance

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for Nuance

Overall Risk Meter

Low Medium High

Top Failure Risks for Nuance

Nuance Communications, Inc. News

Product

Nuance Launches Dragon TV - Innovation Toronto

Nuance launched Dragon TV, allowing users to control their TV with voice commands like "go to PBS" or "What's on Bravo at 9 tonight?"

Nuance Communications, Inc. Profile

Company Name

Nuance Communications, Inc.

Year Founded

1992

HQ Location

1 Wayside Rd Burlington, Massachusetts 01803

Employees

10001+

Social

Financials

IPO