Nuance: Use-Cases, Insights and Reviews | 2025 Cuspera

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Nuance - PDF, Customer Service, HIM, and Speech Recognition ...

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Nuance Overview

Nuance offers conversational AI solutions for healthcare and customer engagement. Their technology integrates voice, natural language understanding, and reasoning to create more human-like interactions.

Use Cases

Customers recommend Engagement Management, Workflow Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using Nuance.

Other use cases:

Collaboration
Communication Management
Lead Analytics
Lead Qualification: Technographic
Product Marketing
Contract Management
Contact List Management

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Business Priorities

Improve Internal Communications and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Nuance.

Other priorities:

Improve ROI
Acquire Customers
Launch New Products
Enter New Markets Internationally Or Locally
Enhance Customer Relationships
Grow Market Share
Scale Best Practices
Build Brand Awareness
Establish Thought Leadership

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Nuance Use-Cases and Business Priorities: Customer Satisfaction Data

Nuance works with different mediums / channels such as Phone Calls. Support Groups. and Video.

Nuance's features include Recording, Personalization, Feedback Surveys, etc. and Nuance support capabilities include AI Powered, Phone Support, 24/7 Support, etc. also Nuance analytics capabilities include Analytics, and Custom Reports.

Nuance, CobbleStone Contract Insight, Agiloft Contract Management Suite, FLOW, HaloITSM, etc., all belong to a category of solutions that help Conversational Intelligence. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Nuance

Top Industries

Education
Financial Services
Legal Services

Popular in

Nuance is popular in Education, Financial Services, and Legal Services and is widely used by

Nuance Customer wins, Customer success stories, Case studies

How does Nuance address your Engagement Management Challenges?

Nuance's Intelligent Engagement Platform provides a comprehensive suite of customer engagement tools, including voice assistants and live chat. The platform leverages artificial intelligence to personalize interactions and enhance customer satisfaction. A limitation of the platform is its lack of integration with social media engagement.

"...The networking event brought together Nuance leaders with its top partners and featured sessions focused on infusing AI into customer engagement, enabling customers success with digital transformation and the future of biometric authentication and fraud prevention. ..." Nuance Awards Avaya Top Producing Partner Two Years in a Row

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How does Nuance address your Workflow Management Challenges?

Nuance offers workflow management capabilities that integrate with various medical platforms, including electronic medical records (EMR) and dictation software. These capabilities enhance efficiency by automating tasks, providing real-time guidance, and facilitating secure document management. However, some features require specific editions of software and may not be accessible to all users.

"...By utilizing Nuance s AI Marketplace, developers using ACR AI-LAB can rapidly deploy the AI models they build into the existing workflows of our members without having to worry about any of the last mile connections, added ACR Chief Information Officer Mike Tilkin. ..." Nuance Helps Radiologists Make and Share New Medical Applications with AI

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Why is Nuance the best choice for Helpdesk Management?

What solutions does Nuance provide for Collaboration?

How can Nuance enhance your Communication Management process?

11 buyers and buying teams have used Cuspera to assess how well Nuance solved their Conversational Intelligence needs. Cuspera uses 654 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversational Intelligence needs.

Arnold Palmer Hospital for Children - Hospital & Health Care

Nuance PowerShare Network helped Arnold Palmer Hospital for Children and Holmes Regional Medical Center share medical images instantly. Doctors used mobile devices to view X-rays and scans in real ti...me. This fast access enabled a rapid diagnosis and emergency surgery for a newborn. The cloud imaging solution saved critical time and improved patient care. Physicians praised the system for making a life-saving difference in trauma cases.

Baptist Health South Florida - Hospital & Health Care

Nuance Clinical Documentation Improvement (CDI) helped Baptist Health South Florida boost physician response rates to 95%. The hospital saw a twofold increase in SOI/ROM capture and a 13% rise in cas...e mix index. This led to $45 million in appropriate reimbursement. The CDI program used a unique staffing model and concurrent review process. Baptist Health achieved 100% ROI in less than six months.

CoxHealth - Hospital & Health Care

Nuance Embedded CDI helped CoxHealth improve physician engagement and documentation quality. The solution integrated with Cerner, streamlining workflows and reducing disruptions for doctors. CoxHealt...h achieved a 100% physician query response rate. Physician agreement rates improved by 22%. The CDI team increased review volume by 12%.

Elkhart General Hospital - Hospital & Health Care

PowerScribe 360 Reporting helped Elkhart General Hospital cut report turnaround times from 3-4 hours to under 15 minutes. The hospital saved over $100,000 per year and eliminated 1,100 hours of trans...cription time. The platform made compliance easier and simplified PQRS reporting. Physicians adopted the system quickly, improving workflow and patient care. PowerScribe 360 also reduced reporting inconsistencies and costs.

Foundation Radiology Group - Hospital & Health Care

PowerScribe 360 Reporting helped Foundation Radiology Group improve report accuracy and reduce turnaround time. The group handles over 1 million studies each year for 30 hospitals in nine states. The... solution streamlined workflow and made radiologists' jobs easier. Templates in the platform helped standardize reports and meet quality standards. PowerScribe 360 Critical Results enabled better communication between radiologists and providers.

Meridian Health - Hospital & Health Care

PowerMic Mobile helped Meridian Health boost physician mobility and satisfaction. Clinicians used their own smartphones to dictate notes at any workstation, not just at fixed dictation stations. The ...solution supported virtualized EMR deployment and easy app rollout. Physicians completed patient notes faster and could work from home. The pilot group reported improved workflow and less reliance on hard-wired devices.

Frequently Asked Questions(FAQ)

for Nuance

What is Nuance?

Nuance omni-channel customer engagement is an intelligent customer engagement software solution for productivity and innovation teams to reduce costs and increase revenue, engage effectively with the customers.

It helps customers find answers quickly. The agent-assisted interactions deliver personalized, relevant, engaged and secured information for customers via livechat, virtual assistant, mobile and web.

It uses AI and Nuance Natural Language Understanding (NLU) technology.

What is Nuance used for?

Nuance is a Conversational Intelligence Software mainly used by its customers to Improve Internal Communications and Increase Sales & Revenue by Engagement Management, Workflow Management and Helpdesk Management .