Plivo: Use-Cases, Insights and Reviews | 2025 Cuspera

Name: Plivo
Brand: Plivo
Rating: 4.49 (999 reviews)

4.49 5

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(999)

Plivo - APIs for SMS, Voice Calls & Phone Numbers Globally.

Plivo Overview

Plivo offers a robust communication platform featuring SMS and Voice APIs, designed for businesses aiming to engage customers worldwide. The platform's global reach ensures seamless customer interaction through reliable carrier network connectivity. Plivo's APIs are trusted by thousands of large enterprises, highlighting their reliability and effectiveness in diverse business environments. Notably, the platform simplifies integration, making it easy for businesses to start leveraging its capabilities. With Plivo, companies can confidently expand their communication strategies, ensuring consistent and effective customer engagement across different regions.

Use Cases

Customers recommend Communication Management, Call Recording, Helpdesk Management, as the business use cases that they have been most satisfied with while using Plivo.

Other use cases:

Engagement Management
Conference Call Management
Collaboration
Contract Management
Relationship Management
Workflow Management
Lifetime Value Management

See all use cases See less use cases

Business Priorities

Acquire Customers and Scale Best Practices are the most popular business priorities that customers and associates have achieved using Plivo.

Other priorities:

Improve Internal Communications
Enhance Customer Relationships
Increase Sales & Revenue

See all business priorities See less business priorities

Plivo Use-Cases and Business Priorities: Customer Satisfaction Data

Plivo works with different mediums / channels such as Phone Calls. Text SMS. and Offline.

Plivo's features include Alerts: Popups & Notifications, Recording, Personalization, etc. and Plivo support capabilities include Chat Support, Email Support, Phone Support, etc. also Plivo analytics capabilities include Analytics, and Custom Reports.

Reviews

"...With their recent focus on customer engagement, I am excited for the opportunities in the future...." Peer review by Mike G., Support Manager, Telecommunications

Plivo, Slicktext, TextUs, DialMyCalls, Text-Em-All, etc., all belong to a category of solutions that help SMS Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Plivo offers SMS and Voice APIs for global business communication. Businesses can sign up for free to utilize Plivo's platform.

Popular Business Setting

for Plivo

Top Industries

Computer Software
Information Technology and Services
Telecommunications

Popular in

Small Business
Mid Market
Enterprise

Plivo is popular in Computer Software, Information Technology And Services, and Telecommunications and is widely used by Small Business, Mid Market, and Enterprise.

Plivo Customer wins, Customer success stories, Case studies

How does Plivo address your Communication Management Challenges?

How does Plivo facilitate Call Recording?

What solutions does Plivo provide for Helpdesk Management?

How does Plivo facilitate Engagement Management?

How can Plivo enhance your Conference Call Management process?

11 buyers and buying teams have used Cuspera to assess how well Plivo solved their SMS Marketing needs. Cuspera uses 999 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific SMS Marketing needs.

Advania - Information Technology And Services

Plivo helped Advania restore SMS notifications for INNA, used by 90% of Icelandic colleges, after a major carrier outage. Advania integrated Plivo’s SMS API in just two days, replacing outdated local... services. Plivo’s API made it easy to switch providers and track message delivery. The new system eliminated message delays and improved service reliability. Advania now uses Plivo for other products, making SMS integration simple and fast.

Become - Financial Services

Plivo’s Browser SDK powers Become’s web app for browser-based calling. Become needed a way to connect account managers and SMB customers quickly and reliably. Plivo enabled seamless call routing, imp...roved productivity, and a better customer experience. Over five years, Become handled more than 6 million minutes of high-quality global calls. Plivo’s Opus codec ensured clear audio even on unstable internet, helping Become support SMBs in getting funding.

CallHub - Information Technology And Services

CallHub used Plivo's Voice API to help political campaigns reach voters with digital calling. Before Plivo, campaigns relied on landlines and spreadsheets, limiting outreach and risking volunteer pri...vacy. Plivo enabled CallHub to offer browser-based calling, power dialers, autodialers, predictive dialers, and patch-through calls in over 190 countries. Volunteers could make up to 100 calls per hour while keeping their numbers private. During the last US midterm elections, CallHub powered over 9 million calls for campaigners.

Fastboy Marketing - Marketing And Advertising

Plivo helped Fastboy Marketing improve customer service for its GoCheckin app. Fastboy needed a better way to send millions of SMS messages each month to salons and their customers. They switched to ...Plivo for its simple SMS API, easy integration, and pay-as-you-go pricing. Fastboy saw lower monthly costs and saved developer time. The team values Plivo's friendly interface, fast support, and easy-to-use SDK.

Flight Vector - Information Technology And Services

Plivo SMS API helped Flight Vector improve emergency communication. Before Plivo, Flight Vector used pagers and email, which caused delivery issues and no message confirmations. With Plivo, they now ...get delivery and nondelivery reports, making their alerts reliable. Flight Vector sends over 460,000 SMS messages a month without problems. The system is now faster and more efficient for emergency dispatch.

Houst - Hospitality

Plivo's SMS API helps Houst manage guest communication for homesharing. Houst sends automated SMS reminders for payment, verification, check-in, and reviews. The company uses 4,420 virtual numbers in... seven countries. They have sent 427,078 automated messages and received 120,747 SMS messages from customers. Plivo's solution lets Houst identify callers and provide a personal guest experience.

Frequently Asked Questions(FAQ)

for Plivo

What is Plivo used for?

Plivo is a SMS Marketing Software mainly used by its customers to Acquire Customers and Scale Best Practices by Communication Management, Call Recording and Helpdesk Management .