Plivo Product Overview

Plivo offers a robust communication platform featuring SMS and Voice APIs, designed for businesses aiming to engage customers worldwide. The platform's global reach ensures seamless customer interaction through reliable carrier network connectivity. Plivo's APIs are trusted by thousands of large enterprises, highlighting their reliability and effectiveness in diverse business environments. Notably, the platform simplifies integration, making it easy for businesses to start leveraging its capabilities. With Plivo, companies can confidently expand their communication strategies, ensuring consistent and effective customer engagement across different regions.

Key Insights

Plivo enables businesses to manage communication channels through APIs, providing tools for sending messages and making calls. The platform offers features for customizing sender ID, monitoring calls, and retrieving call details. Customer support response times may be a limitation.

The service provides call recording capabilities, which include call logging and detailed delivery reports. The service offers free data storage for call recordings. The service does not support recording inbound calls without a phone number.

Customer stories

Product Business Settings

Plivo is popular in Computer Software, Information Technology And Services, and Telecommunications industries and is widely used by Small Business, Mid Market, and Enterprise.

Integrations

Marketing Automation
Other Demand Generation
Project Management
E-Commerce Platform

How satisfied the customers are with Plivo use-cases

Reviews

"...Plivo reps are very helpful and are great at following up!..." Peer review by catie j, csr

Plivo Customer Insights, Testimonials and Case Studies

What benefits does Plivo offer for Communication Management?

Why is Plivo the best choice for Call Recording?

What makes Plivo ideal for Helpdesk Management?

How can Plivo optimize your Engagement Management Workflow?

What makes Plivo ideal for Conference Call Management?

What is Plivo used for?

Plivo is a SMS Marketing Software mainly used by its customers to Acquire Customers and Scale Best Practices by Communication Management, Call Recording and Helpdesk Management .

What are the top features of Plivo?

Alerts: popups & Notifications, Recording and Personalization are some of the top features of Plivo.

Who uses Plivo?

Plivo is used by Computer Software, Information Technology And Services and Telecommunications among other industries.

What are Plivo alternatives?

Slicktext, TextUs, DialMyCalls and Text-Em-All are popular alternatives for Plivo.

Where is Plivo located?

Plivo is headquartered at San Francisco, California, US.

11 buyers and buying teams have used Cuspera to assess how well Plivo solved their SMS Marketing needs. Cuspera uses 999 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific SMS Marketing needs.

MDabroad - Insurance

Plivo’s Zentrunk SIP trunking helped MDabroad fix call quality and high costs for international healthcare support. MDabroad needed reliable, low-latency calls to connect travelers, providers, and in...surers worldwide. Plivo enabled them to route calls efficiently, reduce expenses, and meet strict HIPAA and GDPR security rules. The company saw fewer dropped calls and lower bills. MDabroad now delivers better service and compliance for global medical needs.

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Magna Legal Services - Legal Services

Magna Legal Services used Plivo Voice and SMS APIs to build a custom jury research tool. They needed long, uninterrupted audio sessions for mock juror research, but their old provider had call time l...imits that disrupted sessions. Plivo offered reliable audio conferencing, breakout rooms, and secure phone calls. Magna also automated SMS reminders for participants. With Plivo, Magna improved session quality and kept operations smooth.

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Luxer One - Consumer Services

Plivo helped Luxer One improve package delivery notifications with reliable SMS messaging. Luxer One switched from email to SMS to reach more customers and boost open rates. Their previous SMS provid...er had delivery failures and high costs. Plivo offered direct carrier relationships, better deliverability, and cost savings at half the price. Integration took less than a day. Luxer One now sends millions of messages monthly with over 99% delivery. Customer satisfaction increased and message reliability improved.

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Advania - Information Technology And Services

Plivo helped Advania restore SMS notifications for INNA, used by 90% of Icelandic colleges, after a major carrier outage. Advania integrated Plivo’s SMS API in just two days, replacing outdated local... services. Plivo’s API made it easy to switch providers and track message delivery. The new system eliminated message delays and improved service reliability. Advania now uses Plivo for other products, making SMS integration simple and fast.

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Become - Financial Services

Plivo’s Browser SDK powers Become’s web app for browser-based calling. Become needed a way to connect account managers and SMB customers quickly and reliably. Plivo enabled seamless call routing, imp...roved productivity, and a better customer experience. Over five years, Become handled more than 6 million minutes of high-quality global calls. Plivo’s Opus codec ensured clear audio even on unstable internet, helping Become support SMBs in getting funding.

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CallHub - Information Technology And Services

CallHub used Plivo's Voice API to help political campaigns reach voters with digital calling. Before Plivo, campaigns relied on landlines and spreadsheets, limiting outreach and risking volunteer pri...vacy. Plivo enabled CallHub to offer browser-based calling, power dialers, autodialers, predictive dialers, and patch-through calls in over 190 countries. Volunteers could make up to 100 calls per hour while keeping their numbers private. During the last US midterm elections, CallHub powered over 9 million calls for campaigners.

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lightning

Peers used Plivo for communication management and call recording

Plivo Competitors

Plivo Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.19/5 ★

Read Reviews (12)
Custom Reports

2.88/5 ★

Read Reviews (43)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.19/5 ★

Read Reviews (12)
Custom Reports

2.88/5 ★

Read Reviews (43)

Plivo Integrations

Plivo integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export

3.59/5 ★

Read Reviews (69)
Data Import

3.44/5 ★

Read Reviews (77)

Parseur

4.66 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Klaviyo

4.66 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

ActiveCampaign

4.55 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

HubSpot

4.47 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Typeform

4.58 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

WPForms

4.53 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Few API Integrations for Plivo

HubSpot CRM

4.38 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Google Drive

4.73 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

ClickUp

4.71 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Monday.com

4.61 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Facebook Lead Ads

4.0 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

?

for Plivo

Overall Risk Meter

Low Medium High

Top Failure Risks for Plivo

Plivo Inc. News

Company
 

Plivos CEO talks scaling a startup across continents, customer obsession, and addressing the growing but underserved business communications market - TechCrunch

Plivo's CEO discusses the company's journey from an open-source project to a global leader in business communications. The company recently launched Contacto, a cloud-based contact center solution, expanding its offerings beyond APIs. Plivo emphasizes a customer-first culture, profitability since 2016, and plans to introduce new solutions for sales and marketing teams.

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Plivo Inc. Profile

Company Name

Plivo Inc.

Company Website

https://www.plivo.com/

HQ Location

San Francisco, California, US

Employees

11-50

Social

Facebook Linkedin Twitter

Financials

SEED