Plivo: Use-Cases, Insights and Reviews | 2025 Cuspera

Name: Plivo
Brand: Plivo
Rating: 4.49 (999 reviews)

4.49 5

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(999)

Plivo - APIs for SMS, Voice Calls & Phone Numbers Globally.

Plivo Overview

Plivo offers a robust communication platform featuring SMS and Voice APIs, designed for businesses aiming to engage customers worldwide. The platform's global reach ensures seamless customer interaction through reliable carrier network connectivity. Plivo's APIs are trusted by thousands of large enterprises, highlighting their reliability and effectiveness in diverse business environments. Notably, the platform simplifies integration, making it easy for businesses to start leveraging its capabilities. With Plivo, companies can confidently expand their communication strategies, ensuring consistent and effective customer engagement across different regions.

Use Cases

Customers recommend Communication Management, Call Recording, Helpdesk Management, as the business use cases that they have been most satisfied with while using Plivo.

Other use cases:

Engagement Management
Conference Call Management
Collaboration
Contract Management
Relationship Management
Workflow Management
Lifetime Value Management

See all use cases See less use cases

Business Priorities

Acquire Customers and Scale Best Practices are the most popular business priorities that customers and associates have achieved using Plivo.

Other priorities:

Improve Internal Communications
Enhance Customer Relationships
Increase Sales & Revenue

See all business priorities See less business priorities

Plivo Use-Cases and Business Priorities: Customer Satisfaction Data

Plivo works with different mediums / channels such as Phone Calls. Text SMS. and Offline.

Plivo's features include Alerts: Popups & Notifications, Recording, Personalization, etc. and Plivo support capabilities include Chat Support, Email Support, Phone Support, etc. also Plivo analytics capabilities include Analytics, and Custom Reports.

Reviews

"...The assigned personnel are very good with doing prompt follow-up on the issue raised with Sender Id registration...." Peer review by Consultant

Plivo, Slicktext, TextUs, DialMyCalls, Text-Em-All, etc., all belong to a category of solutions that help SMS Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Plivo offers SMS and Voice APIs for global business communication. Businesses can sign up for free to utilize Plivo's platform.

Popular Business Setting

for Plivo

Top Industries

Computer Software
Information Technology and Services
Telecommunications

Popular in

Small Business
Mid Market
Enterprise

Plivo is popular in Computer Software, Information Technology And Services, and Telecommunications and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on Plivo Use Cases

What Are the key features of Plivo for Communication Management?

Why is Plivo the best choice for Call Recording?

What solutions does Plivo provide for Helpdesk Management?

What benefits does Plivo offer for Engagement Management?

What Are the key features of Plivo for Conference Call Management?

11 buyers and buying teams have used Cuspera to assess how well Plivo solved their SMS Marketing needs. Cuspera uses 999 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific SMS Marketing needs.

Case Studies

Hospitality

CASE STUDY Houst

Plivo's SMS API helps Houst manage guest communication for homesharing. Houst sends automated SMS reminders for payment, verification, check-in, and reviews. The company uses 4,420 virtual numbers in... seven countries. They have sent 427,078 automated messages and received 120,747 SMS messages from customers. Plivo's solution lets Houst identify callers and provide a personal guest experience.

Legal Services

CASE STUDY Magna Legal Services

Magna Legal Services used Plivo Voice and SMS APIs to build a custom jury research tool. They needed long, uninterrupted audio sessions for mock juror research, but their old provider had call time l...imits that disrupted sessions. Plivo offered reliable audio conferencing, breakout rooms, and secure phone calls. Magna also automated SMS reminders for participants. With Plivo, Magna improved session quality and kept operations smooth.

Information Technology and Services

CASE STUDY Flight Vector

Plivo SMS API helped Flight Vector improve emergency communication. Before Plivo, Flight Vector used pagers and email, which caused delivery issues and no message confirmations. With Plivo, they now ...get delivery and nondelivery reports, making their alerts reliable. Flight Vector sends over 460,000 SMS messages a month without problems. The system is now faster and more efficient for emergency dispatch.

Consumer Services

CASE STUDY Luxer One

Plivo helped Luxer One improve package delivery notifications with reliable SMS messaging. Luxer One switched from email to SMS to reach more customers and boost open rates. Their previous SMS provid...er had delivery failures and high costs. Plivo offered direct carrier relationships, better deliverability, and cost savings at half the price. Integration took less than a day. Luxer One now sends millions of messages monthly with over 99% delivery. Customer satisfaction increased and message reliability improved.

Insurance

CASE STUDY MDabroad

Plivo’s Zentrunk SIP trunking helped MDabroad fix call quality and high costs for international healthcare support. MDabroad needed reliable, low-latency calls to connect travelers, providers, and in...surers worldwide. Plivo enabled them to route calls efficiently, reduce expenses, and meet strict HIPAA and GDPR security rules. The company saw fewer dropped calls and lower bills. MDabroad now delivers better service and compliance for global medical needs.

Information Technology and Services

CASE STUDY Jungleworks

Tookan by Jungleworks used Plivo SMS to improve delivery communications. Jungleworks needed reliable SMS for order and driver notifications. Plivo increased message deliverability by up to 9% over th...eir previous provider. The SMS API enabled real-time updates and number masking for privacy. Jungleworks expanded into new markets easily and reduced messaging costs with Plivo.

Frequently Asked Questions(FAQ)

for Plivo

What is Plivo used for?

Plivo is a SMS Marketing Software mainly used by its customers to Acquire Customers and Scale Best Practices by Communication Management, Call Recording and Helpdesk Management .