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Relay Network: Reviews, Testimonials and Expert Opinions
(529)Customer Experience platform to improve customer engagement
Top 35 Relay Network Alternatives
Ushur
Intelligent Automation Platform
Ushur platform is an AI-powered customer experience automation platform that is designed to engage customers with automated conversations. It delivers delightful, hyper-personalized customer experiences through rapid issue resolution and unified, omnichannel engagement. It is designed for high-contact industries like insurance, logistics and financial services, ...
It utilizes an artificial intelligence engine that provides drag and drop builder tools, enterprise-grade platform infrastructure that includes analytics, APIs and software development kits, enabling clients to expand their customer engagement abilities with customized software. It combines Conversational Automation and Knowledge Work Automation in a No-Code, Cloud-native, SaaS platform to digitally transform every step of the complete enterprise customer experience – from Micro-engagements™ to entire customer journeys.
Ushur engages customers over email, mobile, voice and more, using conversational AI and intuitive workflows to understand what people are saying and what to do next. Its end-to-end platform accelerates time to value with features like a visual builder, powerful tools for data extraction, and integrations with backend systems like Salesforce, Servicenow and even homegrown, legacy systems.
Oracle Advertising and Customer Experience (CX)
CX Cloud to build, manage, and maintain customer relationships.
Oracle Advertising and Customer Experience (CX) Software helps to establish, manage, serve, and cultivate enduring client relationships and delivers an integrated suite of apps that goes beyond conventional CRM. Creates a thorough understanding of the customers and every interaction they have, regardless of the way, the time, the place, or the person. Provides the tools for outstanding customer experiences, from client acquisition to customer retention and all in between. ...
It maximizes advertising performance and produces superior results through high-quality targeting data, cutting-edge contextual technology, and potent measurement tools. It increases campaign participation, customizes B2B strategy, enhances B2C channels, and gains real-time information. The CX software utilizes Oracle sales and delivers responsive selling across all touchpoints. Also, combines the strategy and execution of sales, and connects and personalizes service engagements.
doxee
The Digital Customer Experience Company
Doxee is a cloud-based customer communication management (CCM) solution that makes customer communications interactive and highly personalized. It provides solutions for the financial services, healthcare, manufacturing, utilities, telecom, legal and public sector industries. ...
It transforms the customer experience with innovative technologies that help enterprises communicate and engage with their customers more effectively, creating stronger relationships that drive sustained business growth.
It provides clients to design content, validate, distribute, track and archive data. Its Pweb solution allows clients to provide clickable content to customers and Pvideo allows clients to create and share video content. Doxee’s cloud-based Paperless Business Solution enables digitization of documents with electronic signature, biometrics and digital time stamping features.
Tenfold
Tenfold - The Customer Experience Cloud‚
Tenfold is a communication platform for sales, IT, marketing teams to increase customer engagement, revenue and sales and reduces costs across organization. Tenfold helps teams to integrate ...
Tenfold uses natural language processing for capturing all interactions in the CRM for complete visibility into reps and teams performance and creates compelling, consistent customer experiences across voice and digital channels without replacing customer communications infrastructure.
Twilio
APIs to create what you imagine, without compromise. APIs simple to use, powerful in production, and endlessly scalable
Twilio is a cloud communication platform that powers the future of business communications enabling phones, VoIP, and messaging to be embedded into web, desktop, and mobile software. It helps to enter new markets, scale best practices, and acquire customers. ...
Twilio unites communications and strengthens customer relationships across the business from marketing and sales to customer service and operations using its web service APIs. Twilio deeply understand customers, and solve problems from their perspective and earns trust through every interaction unleashing human potential both inside and outside the company providing key success.
Twilio features include converting text to speech and play audio, record calls and store them, create conferences, API queueing, call queues, convert speech to text, status callbacks and logs, programmable contact center platform, customizable UI, attribute-based routing and plenty more.
Retently
Platform to Improve Customer Satisfaction with Net Promoter Score
Retently NPS is a Customer Experience platform that provides a huge competitive edge to the business, allowing to understand the customer's love or hatred towards the product or service. This valuable feedback helps to retain more satisfied customers and also benefits from the positive word-of-mouth recommendations. ...
Satisfied clients help the company generate more leads and acquire more business which also increases the customer lifetime value, reduces the churn rate and finally generate more revenue.
Some of its features include cross-channel feedback with a greater response rate, automated follow-up and delivery of personalized experiences, creating personalized experiences using real-time data, capturing customers' feel about their product experience, understanding the customers across their product journey and more.
Twilio
APIs to create what you imagine, without compromise. APIs simple to use, powerful in production, and endlessly scalable
Relay Network focuses on enhancing customer interactions with robust engagement management tools and security features, making it ideal for industries like banking and telecommunications. Twilio stands out in communication management with a strong emphasis on integration and AI capabilities, catering well to large enterprises across diverse sectors such as hospitality and pharmaceuticals. Both offer extensive vendor support, though Twilio provides a broader array of channels, making it suitable for large-scale operations. ...
Tenfold
Tenfold - The Customer Experience Cloud‚
Tenfold stands out with its capabilities in managing sales calls and customer communications, appealing to enterprises focused on revenue growth. Its robust analytics and integration features cater to larger businesses. Relay Network, on the other hand, emphasizes enhancing customer relationships through mobile and app platforms, targeting industries like banking and healthcare. While Tenfold supports extensive sales processes, Relay Network focuses on improving customer lifetime value. ...
Insider Platform
AI-powered Marketing Platform that help marketers drive growth
Insider platform is a growth management platform for digital marketers to drive growth across the funnel, from acquisition to activation, retention, and revenue. Insider platform helps teams in ...
Insider platform comes with deep Artificial Intelligence and Machine Learning capabilities, GMP empowers marketers to deliver personalized journeys across web, mobile web, mobile apps, and ad channels. Built on a unified data layer, GMP is easy to implement and simple to use, avoiding the need for complex integrations and dependency on IT teams.
Verint
Innovating in digital, cloud and customer engagement transformation
Verint provides solutions in Actionable Intelligence and Customer Engagement. Verint’s solutions in Customer engagement can be used in small and medium sized industries and large enterprises, covering Healthcare, Financial Services, Telecommunications, and Public Sector enterprises. Actionable Intelligence solutions are applicable in large public sector enterprises and government organizations. ...
Verint’s data mining solutions are used in analysis and resolution of public safety related threats, or cyber intelligence, cyber security and other cyber threats. Verint’s Customer engagement solutions offer customer engagement strategies and automated AI based Customer experience operations.
Verint’s Customer engagement includes Workforce Engagement Cloud which provides contact center processes for engaging with customers, Self Service Cloud for empowering customers to help themselves, and Experience Cloud for analysis and actions based on customer feedback.
Verint’s Actionable Intelligence provides data mining solutions in areas such as Cyber Security, Network Intelligence, Web and Social Intelligence. Intelligence data from various sources can be combined and made viewable as a unified intelligence view.
Oracle Advertising and Customer Experience (CX)
CX Cloud to build, manage, and maintain customer relationships.
For businesses focusing on customer experience management, Relay Network and Oracle Advertising and Customer Experience (CX) offer distinct strengths. Relay Network excels in engagement management and security features, with strong support for enterprises in banking and telecommunications. Oracle CX, however, stands out in analytics and integration capabilities, appealing to the mid-market and industries like hospitality and retail. Each product offers extensive vendor support, with Relay Network emphasizing personalized channels while Oracle CX focuses on comprehensive, omnichannel experiences. ...
Ushur
Intelligent Automation Platform
Ushur and Relay Network are both in the Customer Experience Management category but cater to different operational needs. Ushur excels in AI-powered analytics and engagement, specifically for the insurance industry. Relay Network, on the other hand, is favored in industries like Banking and Telecommunications and supports training and onboarding for broader enterprise use. Their support preferences and features align with their respective customer bases, offering insights into their operational fits. ...
Oracle CX Sales
Optimize Sales and Commerce Across All Channels
Oracle CX Sales is a sales enablement and sales performance management suite, with modules providing sales intelligence via Oracle DataFox AI-based and human-verified data, and dynamic proposals via configure, price, and quote with Oracle CPQ (the former BigMachines product). ...
Oracle CX Sales enables leaders to set their teams up for success with big-picture data and helps sellers master buyer signals with complete intelligence and guided experiences. It connects trusted intelligence from the back office and front office and layers on third-party data and real-time market signals to create a complete customer picture that sellers can trust. Oracle CX Sales combines sales automation with partner relationship management and collaboration tools.
Oracle CX Sales features include lead and opportunity management, prospecting, customer data enrichment, territory and quota balancing, goal alignment, compensation plan modeling, account management, partner selling programs, social collaboration, and sales education/knowledge management.
doxee
The Digital Customer Experience Company
Doxee and Relay Network are key players in the Customer Experience Management domain, offering distinct capabilities and features. Doxee excels in improving customer relationships and scaling internal practices, with strong support for data import and integration efforts. Relay Network specializes in engagement management and value management, catering heavily to enterprise clients through robust onboarding and mobile-focused channels. ...
Twilio Programmable Voice
Twilio - Communication APIs for SMS, Voice, Video and Authentication
Twilio Programmable Voice is a Contact Center Software that allows the user to build conversations anywhere, make, receive, control, and monitor calls via software, using a Voice API. Twilio ...
Twilio Programmable Voice features include voice basics, third party API add-ons, connect to anything, advanced media handling, useful insights, contact center building blocks, and more.
Retently
Platform to Improve Customer Satisfaction with Net Promoter Score
Relay Network and Retently both excel in Customer Experience Management, but cater to distinct needs. Relay Network focuses on engagement and support for industries like banking and healthcare. Retently is tailored for feedback management and thrives in tech and marketing fields. Choosing between them depends on whether engagement or feedback processes are prioritized, reflecting the unique priorities of businesses. ...
Genesys Cloud
Genesys
Genesys Cloud and Relay Network both excel in the Customer Experience Management space but cater to distinct needs. Genesys Cloud offers a broad range of capabilities, from engagement management to AI-powered integration, making it fitting for large enterprises. Relay Network shines in industries like Banking and Telecommunications, focusing on engagement and customer lifecycle management. While both provide 24/7 support, Genesys Cloud's strength lies in comprehensive data integration and analytics, whereas Relay Network scores with mobile-first engagement. ...
Keatext
AI-powered text analytics for feedback interpretation
Keatext is a CX analytics solution that provides AI-based predictive recommendations to improve customer satisfaction. Get recommendations from the customer responses like reviews, open-ended ...
- Bring forward decisions with impact: Zero in on opportunities to increase ROI and identify strengths and weaknesses from the customer data
- Monitor every stage of the customer journey: Build a complete view of what drives customer satisfaction and discontent
- Automate how you generate customer intelligence: Uncover customer insights to act on without any heavy lifting
Key features
- Contextual recommendations with SWOT chart
- Customizable, interactive dashboard
- Sentiment categories including customer suggestions and questions
- Topic and opinion heatmap
- Shareable reporting
The application is cloud-based and requires no advanced setup or training to start getting insights.
Keatext is trusted by companies in 10+ industries including Lenovo, Intuit, and Intelcom. By using the platform, clients not only improve their customer experience KPIs but help their organization become more customer-centric.
Pobuca
Pobuca Connect - Contact Management - Sign up for Free
Pobuca is a Customer Experience (CX) platform and CRM for brands and retailers that helps them improve customer experience (CX) and achieve the key objectives of increased customer satisfaction, loyalty and advocacy. It engages customers and empower people in sales, marketing and customer service. ...
It offers a state of the art AI based software and a broad range of services like consulting, technical integration and after sales support aiming digital transformation of brands and retailers. It offers an AI omnichannel customer experience with personalized campaigns, chatbots, and smart loyalty programs. It boosts employees’ productivity and collaboration through AI tools that streamline workflows and remove bottlenecks.
Qualtrics XM Discover
Analytics o understand what people are saying about your company
Qualtrics XM Discover (Formerly Clarabridge Platform) is a Customer Experience and Digital Engagement Platform backed by an AI-powered text analytics engine, to transcend from complexity to clarity and truly understand every customer interaction. It enables brands to extract actionable insights from every customer interaction to grow sales, ensure compliance and increase operational efficiencies. ...
It uses AI-powered speech and text analytics to evaluate the conversations the customers and employees are having every day in phone calls, live chats, private messages and on social media. It gives timely answers about ease of doing business (Effort), customer loyalty and emotions, the root cause of NPS change, churn or high contact volume and much more. Clarabridge insights help you make decisions, act fast, and track results.
Its features are best-in-class text analytics, omnichannel listening and Integration, operational insights for each department, quick and timely responses to customer inquiries or issues in real-time and so on.
Postal
Experience Marketing Platform
Postal.io is an Experience Marketing Platform Generating Leads, Book Meetings, Retain Customers and Delight Employees. It helps to increase sales velocity, drive ROI and makes lasting impressions. ...
Postal provides personalized gifting that supports the community. Effortlessly create custom swag bundles and on-demand personalized gifts. Send unique gifts for any budget that are easy to send at scale by integrating into your CRM and marketing automation platforms, e-gifting, direct mail, on-demand virtual events and so on.
Postal helps to drive more leads from ABM accounts. Creates experiences that leave an impression and create pipeline velocity. Close deals faster and build lasting relationships. Decrease Churn and Build Meaningful Relationships with Customers and more.
Good.Loop
a programmatic video, social and rich media solution, connecting viewers and brands through ethical
Khoros Platform
AI-powered platform for digital customer engagement
Khoros Platform is a digital-first customer engagement platform for transformative CX. It revolutionizes CX with software and services for digital care, messaging, chat, social marketing, and online communities to stay always connected. It helps to scale best practices and improve digital and social presence. ...
Khoros connects with the customers and prospects, wherever, whenever, and however, they want, and captures those conversations for insights. It provides enterprise workflows to handle deployment complexity, high volume usage, brand protection and security needs of the leading brands to drive towards long-term success.
Some of its features include deflect calls and support costs, social media governance and approvals, in-app messaging, integration into data and business systems tech, and more.
Qwaiting
Queue Waiting Management System
Qwaiting is a cloud-based queue management software designed to decrease wait times. Qwaiting generates efficiencies, enhances profitability, builds a secured environment and improves the visitor experience. It helps to make better business decisions with the data we collect. . It allows the user to have a track of all the services in one place which is managed with immense ease and reduces the user’s workload. ...
Qwaiting helps to control the queues, know the real-time metrics, data-based business decisions, and increase revenue. It reduces on-site waiting time, improves customer flow, lobby management, prevents no-shows, and wow the customers. Allows the customers to book a mobile ticket, eliminate in-person visits, monitor the progress in real-time, and get notifications via a virtual queuing system and also the QR Code Queue System simplifies the waiting process for businesses like retail stores, restaurants, government organizations, hospitals & clinics, and more.
Some of its features include real-time reports, staff feedback, a booking appointment system, a staff keypad to call the queue, digital signage, Kiosk app and more.
inQuba Case Management
inQuba Case Management - empower business to elevate the importance of any feedback item
