Relay Network Overview
Relay Network's Business Feed Platform introduces a personalized B2C channel aimed at enhancing customer journeys and increasing conversion rates. This platform is particularly beneficial for teams focused on customer experience management, as it enables businesses to create tailored communication pathways that foster deeper customer engagement. By leveraging this platform, organizations can effectively drive customer loyalty, increase deposits and spending, and strengthen digital connections. The platform supports a variety of use cases, including enhancing healthcare quality and facilitating renewals. With enterprise-grade compliance and security, Relay Network ensures that customer interactions remain secure and efficient, making it a reliable choice for businesses aiming to optimize their customer engagement strategies.
Use Cases
Customers recommend Engagement Management, Helpdesk Management, Onboarding, as the business use cases that they have been most satisfied with while using Relay Network.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Relay Network.
Relay Network Use-Cases and Business Priorities: Customer Satisfaction Data
Relay Network works with different mediums / channels such as Mobile. Phone Calls. Mass Media etc.
Relay Network's features include Personalization, Alerts: Popups & Notifications, and Ticketing. and Relay Network support capabilities include Phone Support, Chat Support, 24/7 Support, etc. also Relay Network analytics capabilities include Custom Reports, and Analytics.
Reviews
"Relay not only increases the effectiveness of our communications, it also directly affects revenue by cutting down turnaround time in the underwriting process and increasing pull-through rates. It's extremely impactful to our customer experience." - Mary K. Fiorille
Relay Network, Retently, Genesys Cloud, Oracle Advertising and Customer Experience (CX), Tenfold, etc., all belong to a category of solutions that help Customer Experience Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Relay Network offers a personalized B2C channel combining scrolling feeds' usability and text's timeliness. Users receive timely, relevant updates in an engaging format.
Popular Business Setting
for Relay Network
Top Industries
- Banking
- Telecommunications
- Utilities
Popular in
- Mid Market
- Enterprise
- Small Business
Relay Network is popular in Banking, Telecommunications, and Utilities and is widely used by Mid Market, Enterprise, and Small Business.
Comprehensive Insights on Relay Network Use Cases
How does Relay Network address your Engagement Management Challenges?
How efficiently Does Relay Network manage your Helpdesk Management?
What solutions does Relay Network provide for Onboarding?
What makes Relay Network ideal for Lifetime Value Management?
What solutions does Relay Network provide for Workflow Management?
22+ more Business Use Cases
29 buyers and buying teams have used Cuspera to assess how well Relay Network solved their Customer Experience Management needs. Cuspera uses 529 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Experience Management needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Relay not only increases the effectiveness of our communications, it also directly affects revenue by cutting down turnaround time in the underwriting process and increasing pull-through rates. It's extremely impactful to our customer experience. Testimonial By Mary K. Fiorille |
|
Complexity and stress can lead to customer attrition, but a positive experience at a difficult time can cement relationships for years. This is Relay's chief strength. Testimonial By Ovum |
|
This [Relay] project is a compelling demonstration of technology use for enhancing customer experience and maximizing the lifetime value of a customer... The potential impact of enhanced customer connectivity on loyalty should pay dividends for years to come. Testimonial By Dan Latimore |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Mary K. Fiorille Head of Partnership Lending & Business Strategy Citizens Bank |
Relay not only increases the effectiveness of our communications, it also directly affects revenue by cutting down turnaround time in the underwriting process and increasing pull-through rates. It's extremely impactful to our customer experience. Testimonial By Mary K. Fiorille |
|
Senior Analyst Customer Engagement Ovum |
Complexity and stress can lead to customer attrition, but a positive experience at a difficult time can cement relationships for years. This is Relay's chief strength. Testimonial By Ovum |
|
Dan Latimore Senior Analyst Celent Model Bank |
This [Relay] project is a compelling demonstration of technology use for enhancing customer experience and maximizing the lifetime value of a customer... The potential impact of enhanced customer connectivity on loyalty should pay dividends for years to come. Testimonial By Dan Latimore |
Case Studies
Case Study Energy company
Case Study AAA
Case Study Citizens Bank
Case Study Maxor
CASE STUDY Health Payer
Case Study Investors Bank
Frequently Asked Questions(FAQ)
for Relay Network
What is Relay Network?
Relay is a Customer Experience software that helps transform customer experience at every touchpoint all through the customer journey. It enables automated, personalized communication at scale and can be deployed in industries such as Financial Services, Healthcare, Insurance, Telecom and more.
Relay uses all the existing customer touchpoints, and with a validated and compliant approach to ensure trouble free communication on the customer-preferred channels. The software provides drag and drop tools for designing and creating a customer preferred mobile experience. It also provides a complete picture of customer engagement that can be exported and shared with the team to identify opportunities.
The Customer feed feature provides timely notifications to educate, support and transact with the customers, delivering personalized solutions satisfying customers’ individual needs. This is done through text notifications but without the limitations with regard to content and security that is found in text messaging. It also provides the tools for visualizing customer engagement success through reports and dashboards.
What is Relay Network used for?
What are the top features of Relay Network?
Who uses Relay Network?
What are Relay Network alternatives?
Where is Relay Network located?
Peers used Relay Network for engagement management and helpdesk management
Relay Network Competitors
Relay Network Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (51) |
| Analytics | Read Reviews (5) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (51) |
| Analytics | Read Reviews (5) |
Software Failure Risk Guidance
?for Relay Network
Overall Risk Meter
Top Failure Risks for Relay Network
Relay Network, LLC News
Relay Network Renews HITRUST r2 Certification
Relay Network has renewed its HITRUST r2 Certification, ensuring high standards of information security and data protection for another two years.
AHIP 2024: Relay’s Impactful Presence
At the AHIP 2024 annual conference in Las Vegas, the Relay team had an enriching experience connecting with clients, learning…
The post AHIP 2024: Relay’s Impactful Presence appeared first on Relay Network.
Colorectal Cancer Awareness Month: Improving CRC Screening Rates Using Relay Feeds
March is Colorectal Cancer Awareness month, creating an opportunity to drive awareness around the disease. Colon cancer is now among…
The post Colorectal Cancer Awareness Month: Improving CRC Screening Rates Using Relay Feeds appeared first on Relay Network.
Relay Network’s Salesforce Cloud App is Now Available on the Salesforce AppExchange
When we look for product enhancement opportunities, our client needs are always top of mind. That’s why, when we saw…
The post Relay Network’s Salesforce Cloud App is Now Available on the Salesforce AppExchange appeared first on Relay Network.
Relay Network, LLC Profile
Company Name
Relay Network, LLC
Company Website
//relaynetwork.comHQ Location
201 King of Prussia Road, Suite 161, Radnor, PA 19087, US
Employees
11-50
Social
Financials
PRIVATE
