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RingCentral Contact Center: Reviews, Testimonials and Expert Opinions
(3043)Digital Customer Engagement Software for Greater Customer Experience
Top 20 RingCentral Contact Center Alternatives : 2025
DialedIn by ChaseData
Call Center Dialer Software
DialedIn offers affordable, powerful call center software for inbound and outbound calls. Businesses can improve and increase call center performance with easy-to-use solutions.
Phoneburner
Power Dialer Lead Engagement Software Solution
Phoneburner is a power dialer software that helps to turn leads into live conversations. It dials leads 4x faster and maximizes live conversations. It helps to increase sales and revenue and enhance customer relationships. ...
Phoneburner helps salespeople be smarter, better organized, and more productive on the phone, with functionality and ease-of-use. It is committed to the users by engaging, supporting, and connecting one-to-one.
Phoneburner features that help to create more conversations, opportunities, and sales include dial faster, smarter and delay-free, manage contact and call campaigns, reach prospects with remote dialing, increase live answers with local caller IDs, boost outreach efforts with SMS and many more.
Voiptime Cloud
All-in-One Cloud Contact Center Solution enabling highest agent productivity and improved customer engagement
Voiptime Cloud is a sales engagement platform that leverages the power of a cloud in the call center. It helps to direct all the resources towards providing the best customer experience. It helps to acquire customers and enhance customer relationships. ...
Voiptime helps to grow and sustain the business by monitoring current agent activity and call campaign progress in real-time mode, customize client cards and distribute leads between projects, all-encompassing reporting, select any campaign mode (Predictive, Power, Preview auto-dialers) and configure timezone dialing logic and more.
Some of its features include optimizing customer experience with the intelligent routing of calls and non-voice requests to the most skilled agent groups, construct IVR scripts to improve caller navigation and help the customers reach the right agent or department, provide the agents with access to all necessary customer-related information from our client cards or their CRM system and many more.
Ricochet360
All-In-One Dialer, CRM.....
Ricochet360 offers an all-in-one cloud phone system and CRM dialer. It includes marketing automation and lead management capabilities.
Fluentstream UCaas
More Than a Business Phone System. Your New Communications Solution.
FluentStream UCaaS provides Business Communication software that helps to simplify how businesses communicate with their clients by providing a unified suite of cloud-software to power, manage and improve live client communications. It helps to improve internal communications and acquire customers. ...
FluentStream business communication software, also includes phone, web conferencing and reporting. Geared towards small and medium-sized businesses, FluentStream commits to making communication technology that is easy to buy, easy to get started and easy to use.
Some of the features that help FluentStream to simplify communications and connect with clients are FluentStream number integrates with chrome extension to increase call volume and optimize efficiency, live phone system management tool is allowed to monitor and transfer calls with a simple drag-and-drop interface, detailed report on the web portal to get information such as interaction history, response times, and individual stats, Video conferencing, emergency routing if there is a server issue and much more.
VictorOps
DevOps Incident Management & IT Alerting Platform
VictorOps, now Splunk On-Call, automates scheduling and routing to accelerate incident response. Machine learning reduces downtime and provides valuable insights.
Velocify LeadManager
Sales engagement platform that integrates the right mix of communications to help reps
Velocify LeadManager is a lead management software that helps sales professionals automate routine tasks, improve productivity, close on deals faster, and run analytical reports to generate better insights. ...
The primary features of the platform includes sales dialing, triggered & unlimited communication, pipeline accuracy, data trend visualization, lead source analysis and content strategy optimization. It also provides industry-specific and custom workflows, communication templates and predefined sales actions.
The tool connects and integrates to data from multiple lead source providers, including website lead forms and marketing automation systems. The collected data is used by the system to identify prospect leads entering the system and run an automated consolidation to avoid duplication of records. It also computes the lead scores based on varied attributes to prioritize lead distribution.
Daily.co
Real-time video API for developers for addition of video conferencing or video call feature to any app
Daily.co is a cloud-based video calling platform that helps users manage video calls, conference rooms, recording, embedding and more for individuals and teams. Daily helps to get call quality ...
Some of its features include a ready-to-use customized video chat interface, direct access to video and audio track data, the ability to create custom video and audio tracks, screen sharing, text chat, network analytics display and many more.
8x8 X Series
Employee Engagement, Customer Experience, VoIP
8X8 X Series is a cloud communication software used for private chat, Meetings, Collaboration and Call Center management. The application primarily offers VoIP and calling capabilities in 47 ...
The cloud based communication system uses real-time customer data along with communications data to run predictive analytics and create reports.
Callback Tracker
Lead Generation Software, enabling better lead engagement using voice, live chat, text message, and email.
Callback Tracker is a Sales Engagement tool that helps to engage with the sales leads using voice, live chat, text message, and email. It helps increase sales and revenue, acquire customers, and enter new markets. ...
It also helps by increasing website conversions and sales with a call to action button, call forwarding from the websites, call scheduling using callback widget, callback via multi-channels, and so on.
Some of its features include AI to track and organize the conversations, call recording, custom settings, text and email notifications, Google Analytics Dashboard to see graphs and analyze the data, and more.
Sales Sling
Sales Engagement tool that convert more leads to sales
Sales Sling is a cloud auto dialer and lead management software designed for sales professionals and call center to help monitor and manage employees. The cloud based software primarily features ...
The tool has an integrated web phone which connects directly with the dialer, enabling the associates to connect to the inbound calls from any location. The appointment board records and displays all the scheduled client meets and updates it on a real-time basis.
Google Voice
Smart voice calling on all your devices
Google Voice provides one number for all phones, with features like voicemail, call screening, and free US long distance. It offers low international rates and SMS capabilities.
Dialpad Ai Voice
AI business phone system to improve your workflows and customer experience
Dialpad Ai Voice is a cloud-based phone system that makes connecting teams easier with voice, messaging, and integrations across existing devices. It helps to improve internal communication, increase sales and revenue, and shorten ramp-up time. ...
Dialpad Ai Voice helps with business conversations regardless of any device or location. All it takes is a download or desk phone to get the team connected. It helps to work in real time and get back to running the team.
Its features include fast deployment, seamless integrations, voice intelligence that automatically captures conversation, call analytics, and many more.
RingCentral MVP
Unified Platform that combines messaging, video, and phone calls
RingCentral MVP is a Message Video Phone global platform that empowers modern mobile and distributed workforces to communicate, collaborate and connect via any mode, any device, and any location. It helps in simplifying the workflows with team messaging, file sharing, task management, unlimited one-click video meetings and integrated phone capabilities. ...
It helps in organizing projects, topics, and teams in dedicated folders, reducing email clutter. Enable collaboration with customers and partners by inviting participants, making a call or video call while chatting, and also easily send files, pin documents, and connect to the existing tools.
Some of its key benefits include getting the right solution for the right user, easily adding Video Pro and Pro+ licenses in MVP and bringing more users onto a single platform, reducing shadow IT risk, and eliminating application siloes.
Branded Bridge Line
Simple & Reliable Audio Conference Call Service for Your Business
Branded Bridge Line is an audio conference call service that offers secure audio conference lines equipped with high-quality audio with guaranteed safe and clear calls every time. It helps to acquire customers, build brand awareness and improve brand engagement. ...
Branded Bridge Line offers the convenience and efficiency of a PINless conference call which is safe and secure. It supports conference calls with more number of participants, clear audio and screen-sharing capabilities for an effective and productive meeting.
Some of its features include PIN-less conference calling, dedicated and secure conference lines, toll-free and international numbers, unlimited conferencing, screen sharing, call recording, call transcription and many more.
Cisco Jabber
Collaboration software providing unified communications through instant messaging, voice and video calls
Cisco Jabber is an Internal Communications Software. Cisco Jabber is a unified communications tool that provides businesses with instant messaging, voice and video calls, voice messaging, and web conferencing. ...
Cisco Jabber features include: file-sharing, call forwarding, desktop sharing, persistent chat, active in-call controls, smartwatch compatibility, and more. With Cisco Jabber persistent chat, users can create multiple team spaces with advanced file sharing and search features. Members can be added from in-company contact databases or external sources and allocated individual permission levels to ensure data protection and security. With end-to-end encryption, chat history is securely retained for reference, including shared files and participant activity.
Cisco Jabber enables calendar integration with Google Calendar, Microsoft Outlook, and IBM Lotus notes so meetings can be arranged and started directly from calendar invites. Additionally, the platform can be integrated with desk phones, headsets, Apple and Android smartwatches, video conferencing equipment, and far-end cameras.
CircleLoop
Powerful Cloud Based Business Phone System to overcome the limitations of a traditional phone
CircleLoop is a modern, cloud-based business phone system used via iOS smartphone, Windows, Mac, Chrome desktops or laptops, and Android operating systems in powerful desktop and mobile apps. CircleLoop integrations include Google, Pipedrive, Hubspot, Capsule, Zoho and Slack, with many more. ...
CircleLoop lets to instantly access a local or national business phone number, manage the business calls via powerful applications, kickstart the communications strategy and analyze all the call data at the click of a button. It brings the team together with the best small business phone system. Also, leverages the power and scalability needed with secure, robust and cost-effective cloud telecoms for large businesses from CircleLoop.
Its features include creating a local presence in more than 60 countries, Cloud-based call recording apps for desktop and mobile, Arranging team and client conference calls free of charge, offers a market-leading VoIP phone system with added features and tools integrations at no extra cost, with no lengthy contract.
Zultys MXIE Software
MXIE Software: True Unified Communications Through One Software Interface
Zultys-MXIE software integrates and manages communication functions in a desktop client application. It provides a unified interface for various communication needs.
8x8 Business Phone
Powerful cloud business phone system with mobility, reliability and collaboration
8x8 Business Phone system enables virtual office mobility and collaboration for Enterprises and Small and Medium businesses. It can be deployed in industries such as Healthcare, High-tech, Manufacturing, Government, Insurance and more. ...
8x8 Virtual Office Editions provides a cloud-based business phone system with mobile apps, messaging, and collaboration features. It comes with a simple interface for configuration, or settings modification, in addition to customizable reports for analysis.
The features include unlimited inbound and outbound calls from anywhere anytime, with a call-handling facility for rerouting calls or recording them. Mobile and desktop apps enable extending these features to smartphones and desktop devices,
NEC Contact Center
Contact Center - necam.com
NEC-contact-center helps deliver responsive front line customer service. Solutions by NEC Corporation of America ensure efficiency and customer satisfaction.
