Siebel CRM Overview

Siebel CRM, a part of Oracle’s CX suite, offers comprehensive sales, marketing, and customer service solutions tailored to various industries. It maximizes business growth and customer experiences across all channels.

Use Cases

Customers recommend Engagement Management, Helpdesk Management, Sales Document Management, as the business use cases that they have been most satisfied with while using Siebel CRM.

Other use cases:

  • Workflow Management
  • Campaign Management
  • Collaboration
  • Contact List Management
  • Relationship Management
  • Loyalty Management
  • Forecasting
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Siebel CRM.

Other priorities:

  • Improve ROI
  • Increase Sales & Revenue
  • Scale Best Practices
  • Improve Stakeholder Relations
  • Improve Efficiency
  • Grow Market Share
  • Establish Thought Leadership
  • Enter New Markets Internationally Or Locally
  • Launch New Products
  • Increase Customer Life Time Value
  • Improve Internal Communications
  • Improve Digital And Social Presence
See all business priorities See less business priorities

Siebel CRM Use-Cases and Business Priorities: Customer Satisfaction Data

Siebel CRM works with different mediums / channels such as Omnichannel. and Phone Calls.

Siebel CRM's features include Recording, Personalization, Dashboard, etc. and Siebel CRM support capabilities include Chat Support, Phone Support, Email Support, etc. also Siebel CRM analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Benefits have definitely been improved work flow, more clients when time Is less spent on the computer entering information, tracking analytics, etc...." Peer review by User

Siebel CRM, eSign PDF, Less Annoying CRM, Teamgate CRM, Formstack Documents, etc., all belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Siebel CRM

Top Industries

  • Information Technology and Services
  • Computer Software
  • Financial Services

Popular in

  • Large Enterprise
  • Enterprise
  • Mid Market

Siebel CRM is popular in Information Technology And Services, Computer Software, and Financial Services and is widely used by Large Enterprise, Enterprise, and Mid Market.

Comprehensive Insights on Siebel CRM Use Cases

What solutions does Siebel CRM provide for Engagement Management?

What makes Siebel CRM ideal for Helpdesk Management?

How efficiently Does Siebel CRM manage your Sales Document Management?

What solutions does Siebel CRM provide for Workflow Management?

How can Siebel CRM optimize your Campaign Management Workflow?

47+ more Business Use Cases

8 buyers and buying teams have used Cuspera to assess how well Siebel CRM solved their CRM needs. Cuspera uses 1836 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.

Frequently Asked Questions(FAQ)

for Siebel CRM

What is Siebel CRM?

Siebel CRM is a comprehensive customer relationship management (CRM) solution and a pioneer in the sales force automation. It is designed to assist enterprises to manage their customer experiences. It includes a range of sales, marketing and customer service applications tailored to various industries.

Siebel CRM enables businesses to maximize the growth of their top and bottom line and deliver exceptional experiences to their customers across all channels, touchpoints, and devices. It provides users with a vast range of sales, marketing and customer service capabilities and tools that are designed to fit the best practices.

Siebel CRM provides transactional, analytical, and engagement tools and capabilities to help users get the job done. Its capabilities are rooted in sales force automation, it is also able to support conventional processes including managing marketing campaigns and tickets, performing sales collaboration, capturing quotes and orders, rolling out loyalty programs, handling events, setting up a help desk, and offering customers self-service, to name some.

What is Siebel CRM used for?

Siebel CRM is a CRM Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Engagement Management, Helpdesk Management and Sales Document Management .

What are the top features of Siebel CRM?

Recording, Personalization and Dashboard are some of the top features of Siebel CRM.

Who uses Siebel CRM?

Siebel CRM is used by Information Technology And Services, Computer Software and Financial Services among other industries.

What are Siebel CRM alternatives?

ESign PDF, Less Annoying CRM, Teamgate CRM and Formstack Documents are popular alternatives for Siebel CRM.

Where is Siebel CRM located?

Siebel CRM is headquartered at 500 Oracle Parkway Redwood Shores, CA 94065.
lightning

Peers used Siebel CRM for engagement management and helpdesk management

Siebel CRM Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.21/5

Read Reviews (21)
Analytics

4.15/5

Read Reviews (136)
Custom Reports

3.97/5

Read Reviews (202)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.21/5

Read Reviews (21)
Analytics

4.15/5

Read Reviews (136)
Custom Reports

3.97/5

Read Reviews (202)

Software Failure Risk Guidance

?

for Siebel CRM

Overall Risk Meter

Low Medium High

Top Failure Risks for Siebel CRM

Oracle Corporation News

Partnership

Informatica Announces Availability of MDM SaaS on Oracle Cloud Infrastructure as a Preferred Partner

Informatica has announced that its Master Data Management (MDM) SaaS and Intelligent Data Management Cloud platform will be available on Oracle Cloud Infrastructure (OCI). Informatica has also been named a preferred partner for data integration, governance, and MDM on OCI. This partnership expands data management options for Oracle Cloud customers.

Customer

OUR TELEKOM TO TRANSFORM DIGITAL EXPERIENCE WITH ORACLE

Our Telekom has selected Oracle for a digital transformation initiative to enhance customer engagement and accelerate product delivery in the Solomon Islands using Oracle Communications technology.

Product

SONIFI Now Available on Oracle Cloud Marketplace

SONIFI is now available on the Oracle Cloud Marketplace, expanding its reach and accessibility for users.

Customer

Engineering and Construction Companies Lay the Groundwork for Growth and Innovation with Oracle Fusion Cloud Applications

Engineering and construction companies like Black & Veatch and Mortenson are using Oracle Fusion Cloud Applications to enhance productivity and efficiency by integrating finance, HR, supply chain, and customer experience data with AI capabilities.

Oracle Corporation Profile

Company Name

Oracle Corporation

Year Founded

1977

HQ Location

500 Oracle Parkway Redwood Shores, CA 94065

Employees

10001+

Social

Financials

IPO