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Sparkcentral: Reviews, Testimonials and Expert Opinions
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Top 52 Sparkcentral Alternatives
Verint Messaging
Customer Engagement on Private Messaging Channels
Verint Messaging helps companies offer outstanding customer experiences on the messaging channels that customers use every day with personalized conversations, intelligent automation, and actionable analytics. ...
Verint message unifies all the message channels into a single agent desktop and intelligently sends customer queries to the most appropriate agent based on context to ensure quick service, lower support costs, and nurture customer relationships.
Customers.ai
B2C outbound marketing and sales automation for marketers and business owners
Customers.ai is a B2C outbound marketing and sales automation tool to use and created with marketers and business owners in mind. Customers.ai offers simple solutions to big problems. Find more, ...
MessageBird
An omnichannel communications platform built for global scale
MessageBird is an Omnichannel Communication platform to talk to the customers over any channel, for any use case, anywhere in the world. It helps to improve every interaction from personalized support and custom notifications to optimized authentications and video meetings. ...
It helps to improve the quality of existing channels like SMS, Voice or Email also adopts new ways of communicating through WhatsApp, Instagram or Google Maps and unifies all the communications into one shared inbox. It also helps with automated conversations and workflows to collect critical information upfront, reduce manual tasks, implement self-service flows, and route chats to the right agent.
Some of its features include marketing messages, push notifications, order updates, delivery alerts, two-way messaging, one-click video meetings, call-to-chat deflections, IVRs, chatbots and more.
Giosg
Sales Acceleration Platform with live chat, AI chatbots and interactive forms
Giosg is a Sales Acceleration Platform trusted by over 1200 companies worldwide that helps to successfully increase conversions and speed up the lead to deal process by engaging directly with the most valuable leads, at the right time with conversational marketing, sales and support solutions, like targeted live chat, AI chatbots and interactive forms. ...
It helps to identify and prioritize website visitors who are most likely to convert into sales with AI-powered solutions and automatically qualify and capture leads with conversational interactive bots. It speeds up the lead process by connecting the hot leads directly to the right sales team through real-time chat, video, or voice calls. Also, supports visitors online and provides a personalized customer experience.
Its features are converting visitors into customers in real-time with Live Chat, optimizes the website conversions and captures 4X more leads with drag-and-drop Interaction Builder, maximizes the ROI with custom features, and more.
Instabot
A Conversion Chatbot for Your Website
Instabot a Marketing Attribution platform is a conversion chatbot that understands the users, and then curates information, answers questions, captures contacts, and books meetings instantly. It helps to increase sales and revenue and improve ROI. ...
Instabot is a smart chatbot. Leveraging AI functionality and natural language processing (NLP), Instabot can gain knowledge quickly and answer hundreds of questions over time. It supports live chat with customers as well as see rich bot analytics, suggestions for optimization, and edit the bot on the fly.
Instabot features that increase conversions, understand the users and enhance lead generation include intuitive builder, schedule meetings directly in the bot, analyze and track popular bot flow, robust user-profiles, and many more.
Conversica
Conversica - Engage Prospects and Customers in Authentic Conversations over Email or SMS
Conversica AI Assistants can be used to engage customers and prospects in conversations over email or SMS. This platform is used by companies to drive customer conversations at scale. AI ...
The system uses machine learning and training of responses to improve accuracy and quality of AI. Conversica integrates with all major CRM
Qualified
Conversational sales and marketing platform to meet with VIPs in real time
Qualified is a Conversational Marketing platform that helps to meet with VIPs in real-time using live chat, chatbots, voice calls, and screen sharing. It allows buyers and sales reps to connect through real-time website conversations. ...
Qualified Live Chat and Chatbot platforms help companies capture more leads and grow their pipeline by taking action. It has influenced opportunities, pipeline, and deals won. It creates custom chatbots to engage visitors, qualifies prospects, and capture leads.
Drift
Revenue Acceleration Platform for personalized customer experiences
Drift is a Revenue Acceleration Platform that helps deliver personalized customer experiences in real time. The software combines Conversational Marketing and Conversational Sales, helping the marketing and sales teams to work together and deliver better customer experiences across the complete customer lifecycle. ...
Drift’s custom scripted chatbot, the AI-powered qualification bot, which is a self learning engine and continuously improves the answering experience for buyers, automatically qualifies the leads and sets up the next step in the engagement process. Drift Intel identifies the customer and collects past experience data, linking it with the current needs to give the customer conversation a personalized experience.
The Conversational Sales module helps build a healthy pipeline with the automatically qualified prospects, providing access to centralised data on the target customer behaviour and other insights. Real-time notifications to Sales reps helps them connect instantly with the target accounts, and saves time in setting up meetings. Drift Analytics and Insights provides website engagement metrics, and insights on what customers care for, helping in working out customer strategy, optimize engagement and ROI.
Zendesk For Service
Customer service solution that’s easy to use and scales with your business
Zendesk For Service is a bundled software package by Zendesk for customer support and customer success teams to provide an omnichannel customer support experience. It comes with support, guide, ...
It uses artificial intelligence to provide automation capabilities. It comes with proactive triggers to help send targeted and behavior-based messages to customers.
Re:amaze
Re:amaze - Customer service, live chat, and helpdesk ...
"What we love about Reamaze is the fact that it helps us provide better support to our customers. It's easy to keep track of the conversations that our team is involved in and give timely replies to all the questions. Without Reamaze, it would be cum...bersome to manage all our communication channels.
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- Olga
Zoho Desk
Customer Service Software for Context-Aware ...
Zoho desk is an online tickets management software for customer support teams to service customers with increased productivity. It provides built-in purpose-built tools to help agents with ...
It uses automations, sentiment analysis, third party integrations, APIs and custom functions to provide context awareness.
Vision Helpdesk
A secure, reliable & scalable customer service software
Vision Helpdesk is a Leading Customer Service Software used for providing customer support, managing IT resources, and providing IT support. It helps businesses to manage customer support and IT resources efficiently, offering Help Desk, Multi-Company Help Desk, Service Desk, and Live Chat Software tools. ...
It enables customer support staff to receive, process, and respond to incident or service requests. Manages customer support or IT service desk functionality for multiple companies, brands, or products in one place with features like CMDB, Asset Management, Incident Management, Problem Management, Knowledgeable Management, Service Catalog, Change Management, and Release Management. It also helps with a live chat messaging platform that improves customer engagement enhancing customer support team productivity.
HappyFox Help Desk
Help Desk Software | Customer Support Software | Support Ticket ...
HappyFox Help Desk is a cloud-based helpdesk and customer support platform, HappyFox provides customer service teams with a robust ticket management system minus much of the management stuff. It provides solutions to businesses across various industries, including computer and software, education, travel and leisure, media and publishing, energy, retail, and more. ...
HappyFox Help Desk sorts tickets based on priority and then organizes them based on predetermined criteria, so that each queue is relevant and managed in a logical manner. Email templates help manage repetitive queries, and these templates can be customized to ensure a relevant response from support team members to customers.
HappyFox Help Desk offers industry-standard security features for managing and storing user's data. These features include SSL enabled help desk, encryption by 256 bit AES algorithm, role-based permissions and restricted access based on IPs.
Zonka Feedback
Feedback Software & Survey App to collect feedback from customers and employees
Zonka Feedback is a Customer Feedback Software and Survey App that collects feedback from customers and employees with stunning CSAT, CES and NPS Surveys and actionable insights. It is designed for small businesses and enterprises to capture and analyze employee and customer feedback across all touchpoints, improve experiences, and accelerate business growth. ...
It captures experiences and feedback at all touchpoints including in-person, offline, online, email and SMS, and provides a space for active listening, real-time feedback reporting, insights and trends, and drive result-oriented actions to improve customer experience and close the Feedback Loop.
Some of its features include creating surveys, multilingual surveys, collecting feedback, closing feedback loops, reporting and analytics, NPS dashboard and reporting, alerts and notifications, multiple locations and chains, offline device tracking, APIs, and webhooks and integrations.
Delighted platform
Customer feedback tool to gather actionable feedback from your customers
Delighted is a Customer feedback tool with Net Promoter System to gather real feedback from the customers. It helps to enhance customer relationships, scale best practices, and improve brand engagement. ...
Delighted helps to measure and improve customer loyalty, improve customer satisfaction and identify areas of improvement, effectiveness of customer support, gather ratings and insights from the customers and so on.
Its features include a survey experience to maximize the quality and quantity of customer feedback, gather feedback from the customers, reach the customers on the device in their pocket for instant feedback, gather feedback in any channel where customer interactions take place and more.
Clickdesk
ClickDesk: Live Chat | Live Support Software
Clickdesk is a live chat and support software that allows to customize chat widget, interact with visitors in real-time, and answer customers to boost conversions. It helps to acquire customers and improve efficiency. ...
ClickDesk helps to interact with website visitors in multiple ways with the ability to receive phone calls from visitors instantly and that runs on the cloud.
Live Chat features from ClickDesk includes video chatting, helpdesk built for online businesses, social media integration to increase traffic, a mobile app for online support, reporting, and analytics to help make better business decisions and many more.
Sogolytics
Actionable survey data with advanced data management and enterprise online survey software
Sogolytics is a Comprehensive and Secure Experience Management Platform that creates surveys to measure employee engagement and customer experience, collect product feedback, and conduct market research. It helps to enhance customer relationships, and acquire customers. ...
Sogolytics assists in predicting and mitigating issues before they are escalated. It collects data from key interactions to educate experience holes and trouble spots enhancing customer and employee experience to improve brand loyalty, predict churn, and grow the business. It additionally improves customer retention by closing the loop with an integrated case management system and delivers powerful insights, from segmentation to sentiment analysis.
Some of its features include the collection of customer feedback at every touchpoint, tackling the challenges of recruiting and retention, offering engaging survey design, multi-channel distribution, and complete analytics, creating and launching self-scoring quizzes in minutes and gaining instant insights and more.
SightMill Net Promoter Score Software
SightMill Helps You Measure Customer Satisfaction With Net ...
BreezN visitor management
Enterprise Visitor Management System | BreezN Software by ...
"Over the past year, Veristream has reduced our visitor management costs by $290,000 through process automation and reducing staff overhead.
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- Steve D
Brand24
Brand24 - Social Media Monitoring Tool
Brand24 is media monitoring tool that helps to access brand mentions across social media platforms. This is suited for brands and businesses alike to protect and improve online reputation. This ...
It also features mentions feeds and analytics, identify sudden change in discussion volume to spot problematic issues, identify industry influencers, sentiment analysis to better understand customer attitudes, customized alerts, data exporting and filtering.
Voog
Voog. Beautiful websites that speak foreignese
Voog is a website builder platform that helps to build websites. It offers a web-based professional website building tool which allows users to create multilingual websites and optimize it for mobile and other platforms. ...
It offers many custom templates, can design everything self from scratch for a truly unique webpage, helps to optimize pages to make sure people can easily find products and services on Google, easily editable design templates, and can be integrated with a variety of payment methods.
Woopra
woopra.com - Customer Journey Analytics for Web, Mobile, Product and Beyond
Woopra is a real-time customer analytics platform used by sales, service, and marketing teams. It is a solution that redefines how companies understand, analyze, engage, and retain their customers. It helps to enhance customer relationships and increase sales and revenue. ...
Woopra visualizes and optimizes every step of the customer journey, understands how every single touchpoint affects the customer experience to drive growth, retention, and customer success. It also engages users in real-time with built-in triggers and automation.
Salsa Engage
Fundraising, Marketing, Advocacy Platform
"As a grassroots organization I do struggle with finding time for fundraising. Basically I am the development person. There are many challenges that we face. One of which is that we are making sure we are being as cost effective as possible.
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- Susan Salyards
Drift
Revenue Acceleration Platform for personalized customer experiences
Sparkcentral and Drift both play key roles in the Conversational Marketing sphere, yet they cater to different market needs. Sparkcentral focuses on social media engagement and customer relationship enhancement, making it ideal for utilities and telecommunications sectors. Drift excels in lead generation and sales increase, perfectly aligning with the dynamic requirements of computer software and IT industries. While Sparkcentral thrives with small and mid-market businesses, Drift is the choice for large enterprises seeking robust engagement capabilities. ...
Conversica
Conversica - Engage Prospects and Customers in Authentic Conversations over Email or SMS
Conversica and Sparkcentral offer distinct strengths in the Conversational Marketing space. Conversica excels with its robust AI-powered lead engagement and conversion management, tailored for enterprises seeking to boost sales and enhance customer relationships. In contrast, Sparkcentral shines with its focus on social media engagement and helpdesk management, ideal for companies aiming to enhance customer interactions through diverse communication channels. Both offer extensive support options, but Conversica aligns more with complex enterprise needs, whereas Sparkcentral caters to a broader range of client sizes and industries. ...
Customers.ai
B2C outbound marketing and sales automation for marketers and business owners
Customers.ai and Sparkcentral both serve as pivotal tools in the Conversational Marketing space, each offering distinct capabilities tailored to varied business needs. Customers.ai leans heavily towards social media and advertisement-driven strategies, with robust integration and analytics support. In contrast, Sparkcentral focuses more on social media management and enhancing customer experiences across utilities and telecommunications sectors. These differences highlight their suitability for specific industry needs and customer segment targets. ...
Verint Messaging
Customer Engagement on Private Messaging Channels
Sparkcentral and Verint Messaging both excel in the Conversational Marketing space, with each product catering to diverse business needs. Sparkcentral is robust in social media engagement and manages workflows effectively. Verint Messaging, however, has a broader appeal in analytics and custom reporting, supporting industries like education and financial services. ...
Qualified
Conversational sales and marketing platform to meet with VIPs in real time
In the realm of Conversational Marketing, Sparkcentral specializes in tailoring solutions for customer relationship enhancement, significantly aiding industries like utilities and telecommunications. Qualified, however, excels in driving sales growth and lead generation for sectors like computer software and professional training. Sparkcentral's social media focus contrasts with Qualified's website-centric approach, delineating their core strategies and audience reach. ...
MessageBird
An omnichannel communications platform built for global scale
In comparing Sparkcentral and MessageBird, both products provide robust solutions in the conversational marketing space, each catering to different needs and industries. Sparkcentral offers strong engagement and social media management capabilities preferred by utilities and telecommunications sectors, focusing more on customer relationship enhancement and custom reporting. MessageBird excels in integration and security, with a strong presence in large enterprises and the tech industry, focusing on communication management and internal communications improvement. ...
Instabot
A Conversion Chatbot for Your Website
Sparkcentral excels in social media engagement and relationship management, ideal for utilities and telecommunications. Instabot focuses on lead generation and market growth, with a preference for large enterprises in the internet and engineering sectors. Both provide robust capabilities in integration and analytics but cater to different strategic needs. ...
Dashly
Dashly conversation platform
Sparkcentral excels with strong engagement management capabilities, making it ideal for industries like utilities and telecommunications. It supports various communication channels and caters to diverse business scales. Dashly focuses on lead engagement with robust analytics and integration features, well-suited for large enterprises in IT and marketing. Both offer 24/7 support, but Sparkcentral provides more comprehensive channel options, while Dashly emphasizes integration. ...
Giosg
Sales Acceleration Platform with live chat, AI chatbots and interactive forms
Sparkcentral excels in social media engagement, making it ideal for utilities and telecommunications sectors, catering across various company sizes. Its 24/7 support suits complex needs. Giosg stands out in lead generation and conversion for web-focused industries like internet and real estate, offering strong analytics features, primarily targeting large enterprises with robust chat support. ...
Verloop
Verloop - Sign up now to boost your Customer Experience.
Verloop is an automation platform designed to offer customer support and engagement. It helps businesses deliver customer support, generate more leads, qualify leads, push relevant offers and more. ...
Verloop features include acquiring leads, engaging customers, extending support, create multilingual bots, be omnipresent, connect, sync data and automate workflows, a dashboard that will give detailed insights, lead generation, build better buying experiences, bid adieu to abandonment issues, improve marketing spend with efficiency, and more.
Whisbi Platform
Whisbi: Conversational Sales & Marketing Platform
Whisbi Platform is a conversational commerce solution designed for live engagement and sales conversion. It connects brands to their web audience in a seamless and new way and combines the benefits of an open B2C webinar with a chat. ...
Whisbi Platform allows users to embed a call-to-action button on the company's website. Whisbi Platform offers a reporting feature to track customer activity from the start to gain information in order to make more informed decisions about customer support and marketing activities. The conversational Chabot feature helps companies engage with leads and convert these leads into customers. Support is provided via a knowledge base.
By clicking the button initiates real-time video communication between customers and the service representative. At the end of the communication, the customers can share experiences regarding their purchases on social media. Users can also embed the live chat feature on their website to address customer queries more efficiently.
Hustle
Peer to Peer Texting Platform
Hustle is the leading P2P text messaging platform for nonprofits, politics, labor, education, and government. It helps to improve internal communications and scale best practices. Hustle helps to ...
Hustle stays focused on the audience and goals, maximizes the value of real connection, one-to-one personal messaging making people more inclined to listen, and engage one-on-one with as many people and scale to success.
Continually
Continually - Never miss a lead from your website. Convert more website visitors to customers by responding automatically.
Automat Conversational AI platform
Conversational AI for Ecommerce
Automat Conversational AI platform enables personalized one-to-one communications via conversational ads, messaging, web chat, and voice assistants. It helps to improve brand engagement and increase sales and revenue. ...
It brings the power of sales conversations to the website. It drives sales and builds trust at an unbelievable scale.
Automat Conversational AI technology platform enables brands to optimize and maximize their benefits at every possible turn. Its conversational experiences provides marketing and sales lift along with keeping the customers happier. Using AI technologies like conversation creator, automating conversation, product inventory management, and many more brings the power of sales conversations to eCommerce—at scale.
Solvemate
Automating Customer Service through meaningful conversations
Solvemate is a customer service automation platform that empowers customer service departments with automation and insights to provide the right help at the right time for the customers that starts with a chatbot conversation. It enables to deliver exceptional self-service which exceeds customer expectations, drives loyalty and grows lifetime customer value using the power of conversational AI. ...
Solvemate helps to improve the service experience and automate the customer requests for more meaningful conversations. It is built around asking the right questions, at the right time and actively guiding people to the right answer saving time and delivering quality customer service empowering less repetitive requests and frustration, more relationship building. It helps to discover the true power of self-service with Customer Service Automation.
Some of its features include Solvemate channels like WhatsApp and other messenger platforms, Contextual conversation engine to precisely understand the customers, Automation builder to model the customer service process and streamline service requests, Personalizations for meaningful conversations and so on.
Saysimple
Customer Communication Management Software
Saysimple is a Customer Communication Platform bringing a wide range of different channels together into a single communication core. This helps resolve issues quickly with positive outcomes, such as streamlining customer journeys, increasing customer satisfaction and a better ROI for organizations building stronger relationships between companies and their customers. ...
Saysimple helps in answering the questions with ease on the channels they’re comfortable with. It analyzes the performance and productivity with deeper insights, securely integrated with customer contact software that helps manage customers and the team.
It helps in implementing WhatsApp business, enabling agent collaboration, reducing resolution times, transferring conversations into conversions, preferred customer communication channels and so on.
DeskMoz
24x7 Live Chat Outsourcing service providing exemplary customer services
DeskMoz is a conversational marketing platform of 24x7 in-house operators for live chat, email management service and tickets management on the business website. DeskMoz helps to get the maximum out of the business with live chat support at the minimum cost and with minimum management. ...
DeskMoz’s in-house professional Outsource Chat Service live chat agents cost just a fraction of the in-house team budget. It helps with real-time sales lead notification via SMS and email, insightful dashboard, dedicated manager and a lot more. And every single message being sent to the invaluable website visitors results in more onsite conversion, lead generation and customer satisfaction.
Salient features of DeskMoz are 24x7 (350+ days) managed chat service, Committed uptime of more than 99%, Professional chat agents custom trained, Expert service methodology, White label chat software and services, Free set-up & customization of the free software and many more.
Spectrm
End-To-End Conversational Marketing For Enterprises & Startups
Spectrm is a conversational marketing and intelligence platform that helps to unlock insights and revenue with smarter chatbots and automates the growth of the biggest messaging channels. It helps to scale best practices and improve ROI. ...
Spectrm helps to build a direct relationship with every customer at scale and provides superpowers to build a bot that the customers require by designing, measuring and optimizing the conversational marketing in one place. It even helps to design conversations, understand customers and also automates customer acquisition and customer experience with inbound chat funnels.
Some of its features include conversion designer, product feed integration, event tracking, lead lister audience segmentation, performance analytics, drip campaign builder, entrypoint generator, conversion mapper and many more.
