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Totango: Reviews, Testimonials and Expert Opinions
(5689)Customer Success & Customer Retention Software with an all-in-one Customer OS.
Top 19 Totango Alternatives
Gainsight Platform
SaaS Platform Built for Customer Success
Gainsight Platform is a SaaS platform built to turn disparate customer data from multiple sources into insights and actions that drive measurable business outcomes for the clients. It helps businesses build deep and lasting relationships with their customers. ...
It centralizes the customer data and easily connects multiple data sources with powerful integrations, manages multiple products, deployments or services, leverages self-service control over object design, uncovers signals across even the most complex datasets and more.
Some of its features include time-saving and resource integration with the first complete customer success ecosystem, capture unique customer relationships and apply Gainsight functionality to every dimension, flexible data management, powerful insights and more.
ChurnZero
Customer Success Software For Growing SaaS ...
ChurnZero is a Customer Success Platform that helps subscription businesses fight customer churn in real-time. It helps customer success teams make the most of their time and focus on the work that matters the most. It is built for fast-growing Companies and Enterprises. ...
ChurnZero helps businesses understand how their customers engage with their product or service, assesses customer health and likelihood to renew, and gives the business the means to automate and personalize the customer experience through timely and relevant touch-points, including in-app content.
Key features of ChurnZero include command Center, customer health scores, customer segmentation, real-time alerts, customer journeys, plays and automation, in-app communications, walkthroughs, surveys, reporting, custom dashboards, and more.
Freshdesk Customer Success
Customer Success Software to strengthen customer relationships
Freshdesk Customer Success Software helps software and subscription companies prevent churn, increase expansion, and strengthen customer relationships. It helps to gain more visibility into the ...
Some of its key features include automatically capture user behavior and sync customer information, Know when customers are thriving or struggling, ensures success to the customers by helping them achieve their goals with the product or service and provide clear visibility into product adoption, customer engagement, and the customer success processes.
Front
Customer Communication hub connecting all communication channels
Front is a Communication Platform that helps to take care of all the customers in one place. It connects all communication channels like email, SMS, social media, and chat in one inbox. Works together on messages from a shared inbox, automatically route incoming messages to keep the high-volume inbox organized, and also get clear, actionable analytics to iterate, improve, and grow. ...
Front collaborates easily, eliminates busywork, and makes every customer feel like a VIP. With real-time collaboration, teammates can work together on messages, share context, and see who owns what. It creates workflows that work for the team, from message escalation to assigned tasks, insights to improve performance, communication, and customer satisfaction and so on.
Some of its features are intuitive by design, custom automation, actionable data, smarter collaboration, administrative control, industry-standard encryption ensuring the performance never slips and more.
Gainsight CS
Customer Success Software to Retain and Grow Customers at Scale
Gainsight CS is a Customer Success tool that makes customers the best growth engine. It provides a comprehensive view of the customers, understands trends and risks, and empowers the team to scale with proven actions that deliver outcomes. It helps to scale best practices, enhance customer relationships and establish thought leadership. ...
It consolidates data from multiple sources into a central view, enabling the teams to quickly and easily access a holistic view of their customer and create an assessment of health across all types of interactions and data. It also equips customer-facing teams with context and alignment, boosts efficiency with prescriptive workflows and proactive alerts, and stays organized with a strategic plan to achieve customer outcomes.
Its features include essential information about every customer, capture every dimension of customer health, view of every customer interaction, reporting, and dashboards, and more.
Gainsight Platform
SaaS Platform Built for Customer Success
Gainsight Platform excels in managing customer feedback and improving product adoption. It is heavily used by enterprises in the computer software industry. Totango shines with its engagement management capabilities and a focus on scaling best practices, appealing to mid-market companies seeking growth. Both platforms support customer relationships but cater to distinct operational needs and industry segments. ...
ChurnZero
Customer Success Software For Growing SaaS ...
Totango and ChurnZero offer robust solutions in the Customer Success Platform category. Totango excels in integrating customer engagement workflows with large enterprises, focusing on enhancing customer relationships and scaling best practices. ChurnZero leans more towards customer feedback management for analytics-driven results. Totango is favored by enterprises across computer software and IT services, while ChurnZero attracts industries like software and marketing. Both products provide comprehensive support, but Totango offers seamless 24/7 assistance, making it suited for varied operational needs. ...
Front
Customer Communication hub connecting all communication channels
Front and Totango both offer comprehensive capabilities in the Customer Success Platform arena, catering to different operational needs. While Front excels in communication and integration, making it suitable for large enterprises, Totango focuses on engagement management and analytics, meeting the needs of high-growth businesses. Understanding user segments and industry preferences helps businesses choose the platform aligning best with their specific operational workflows and strategic goals. ...
Freshdesk Customer Success
Customer Success Software to strengthen customer relationships
Freshdesk Customer Success and Totango both belong to the Customer Success Platform category and offer unique features tailored to different business needs. Freshdesk excels with strong capabilities in workflow and engagement management, accompanied by robust analytics and seamless integration. It meets the needs of enterprise and large enterprises, particularly in computer software and marketing industries. Totango, on the other hand, shines with its advanced engagement and playbook creation features, supporting a wider range of industries including information technology. Totango's strength is in custom reports and extensive data handling, appealing to diverse enterprises, from small to large scale. ...
Gainsight CS
Customer Success Software to Retain and Grow Customers at Scale
Totango excels in engagement management with robust analytics and reports, catering to varied segments from small to large enterprises primarily in the IT sector. Gainsight CS, while specializing in customer feedback management and integration, serves mainly large enterprises and the healthcare industry, emphasizing relationship management and predictive analytics. ...
Sinch
SMS Messaging, Voice, Video & Verification APIs
Sinch is a cloud communications platform that brings businesses and people closer with tools enabling personal engagement. It lets businesses reach every mobile phone, through mobile messaging, voice, and video. It is designed to help businesses in healthcare, retails, travel, customer care, financial services, and media industries engage with the target audience via video and voice. ...
It enables organizations to utilize messaging APIs to connect with customers via text messages, rich communication services, WhatsApp, Viber, and MMS. The platform includes marketing capabilities, which allow organizations to run interactive marketing campaigns using videos and images.
It manages secure sign-ups and logins and verifies user credentials by delivering one-time passwords through text messages, voice, and flash calls. Teams can also create and run marketing campaigns with personalized images and videos.
Churn360
AI driven Customer Success Platform for SaaS
Churn360 is an AI Driven Customer Success Software that combines customer’s data that is spread across multiple SaaS products like CRM, Helpdesk, Billing software, etc. All these data are consolidated into a single dashboard that is easy to use and convenient for your customer success managers to get a 360-degree view of the customer. ...
Churn360 also provides features like playbook automation, customer onboarding, customer journey mapping and tracking, surveys to effectively assist the customers in various circumstance leading to reduced customer churn and thus increase retention.
Twilio Programmable SMS
Twilio - Communication APIs for SMS, Voice, Video and Authentication
Twilio Programmable SMS is an SMS Marketing Software that allows the user to send and receive text messages globally with the API that over a million developers depend on. It delivers SMS alerts, notifications, and reminders with the Programmable Messaging API. ...
Twilio Programmable SMS provides customer care through two-way SMS interactions with the Conversations API. Expand to MMS, WhatsApp, and more using the same API or add multiparty, multichannel messaging with Twilio Conversations, use the same leading Customer Engagement Platform to add voice, video, and email.
Key features include developer-friendly resources, support for high-volume, global senders, platform that scales, ETA notifications, service alerts, lead alerts, appointment reminders, marketing messages, conversations, send and receive SMS communications, and conversational messaging for customer care.
Speakpipe
Voice messaging software for website visitors to leave contact details, feedback or testimonial directly on website
Speakpipe is a web-based tool that allows users to interact with the audience via voice messages. It allows customers, podcast listeners, blog readers and fans to send voice messages (voicemail) right from a browser without any phone. It helps to increase interaction with the audience. ...
It receives voice messages from the audience directly on the website, makes it easy for website visitors to contact, leave feedback or testimonial. Also provides a hosted voicemail page, so users can receive voice messages without installing anything on the website. The widget allows users to record messages as many times as they want, so they can practice before sending. It sends personalized voice greetings to readers, listeners and subscribers, more engaging to receive voice messages and audience, and visitors have the option of entering their contact information before sending a message.
Some of its features include send voice messages, hosted voicemail page, visitors can listen to their recording before sending it, the widget allows to record messages as many times as they want, send personalized voice greetings to readers, listeners and subscribers, get visitors' contact details, easy access to all voice messages, and more.
Successeve
Customer Lifecycle Management to increase growth with more customers.
Successeve is a Product-led Customer Management Platform that helps companies monitor customer health and activity, opening doors for more sales opportunities. It helps to maximize customer conversion and product adoption and prevent churn. Small, medium and large companies make use of the software. ...
It keeps a live track of essential metrics, focuses on the best trials based on custom fit and product adoption, identifies risks and opportunities based on product usage and customer data, and understands why customers are churning and actioning the win-back strategies that fit best. It integrates with Salesforce, Zapier, Segment, and more.
Key features include SaaS dashboards, customer behavior, product usage, health score, advanced segmentation and playbooks. Salesmachine’s modular architecture delivers a 360° view into the customer journey while allowing for focus and specific action at every important stage. It supplies event-triggered tools ranging from alerts and notifications of risk and opportunities to automated customer communications and team task assignment and reports generation.
Wynter
Message Testing and Go-to-Market Research Platform
Wynter is the fastest way to discover how the messaging is resonating with real people in the market. Gets the data from real people on where the messaging misses the mark, to fix it and convert more customers. It’s a messaging research tool to improve the product messaging and copy in a data-informed way, and also understand what the customer problems are. ...
It provides quantitative and qualitative data on where the problems are with the website copy, and what those problems are resulting in speeding up the research efforts, settle debates, and make the copy convert better. It conducts message testing for website, ad, and email copy, learn more about the target customers through surveys and test with verified B2B audiences targeting job title and industry.
Some of its features include validate the messaging, stand out from the competition, get to internal consenses, get to targeted message for each segment, rapid feedback on any aspect of your go-to-market strategy and identify and validate pain and benefit statements with target customers.
