Tripleseat Overview

Tripleseat simplifies booking for hospitality industries. Its products efficiently address various hospitality challenges.

Use Cases

Customers recommend Sales Document Management, Event Management, Communication Management, as the business use cases that they have been most satisfied with while using Tripleseat.

Other use cases:

  • Competitive Intelligence
  • Helpdesk Management
  • Engagement Management
  • Capturing Leads
  • Conversion Management
  • Generation Of New Leads
  • Contact List Management
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Business Priorities

Increase Sales & Revenue and Acquire Customers are the most popular business priorities that customers and associates have achieved using Tripleseat.

Other priorities:

  • Enhance Customer Relationships
  • Improve Internal Communications
  • Launch New Products
  • Scale Best Practices
  • Improve Digital And Social Presence
  • Improve Brand Engagement
  • Build Brand Awareness
  • Improve Stakeholder Relations
  • Improve Efficiency
  • Grow Market Share
See all business priorities See less business priorities

Tripleseat Use-Cases and Business Priorities: Customer Satisfaction Data

Tripleseat works with different mediums / channels such as E-Mail. and Phone Calls.

Tripleseat's features include Templates, Dashboard, Alerts: Popups & Notifications, etc. and Tripleseat support capabilities include Phone Support, 24/7 Support, Chat Support, etc. also Tripleseat analytics capabilities include Analytics, and Custom Reports.

Reviews

"The most important thing for me is I’m primarily off site, and things happen completely seamlessly on site because of Tripleseat, because it’s so accessible to every single person in the business." - Laura McShane

Peer review evidence (same sources as the product rating summary)

"...I use it for everything from its calendar, creating BEOs and contracts for the clients, food and beverage cost management, etc...." Peer review by Laura S., Event Manager, Restaurants
"...Perfect event management is hardly a one-size-fits-all solution; see how Tripleseat specializes its product for your industry: ..." Event Management Software Built for Hospitality People
"...Tripleseat makes scheduling, managing, and communication run smoothly between the event coordinator and the client. ...." Peer review by Kelly B., Private Event Coordinator, Restaurants

Tripleseat, Webex Events (formerly Socio), Yapp, Whova, RegFox, etc., all belong to a category of solutions that help Event Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Tripleseat

Top Industries

  • Restaurants
  • Hospitality
  • Entertainment

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Tripleseat is popular in Restaurants, Hospitality, and Entertainment and is widely used by Mid Market, Small Business, and Enterprise.

Tripleseat Customer wins, Customer success stories, Case studies

What Are the key features of Tripleseat for Sales Document Management?

What Are the key features of Tripleseat for Event Management?

What benefits does Tripleseat offer for Communication Management?

What benefits does Tripleseat offer for Competitive Intelligence?

What Are the key features of Tripleseat for Helpdesk Management?

29 buyers and buying teams have used Cuspera to assess how well Tripleseat solved their Event Management needs. Cuspera uses 2250 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Event Management needs.

CUSTOMERS TESTIMONIALS
Tripleseat testimonial

Laura McShane

Sales and Marketing Manager

The most important thing for me is I’m primarily off site, and things happen completely seamlessly on site because of Tripleseat, because it’s so accessible to every single person in the business. Testimonial By Laura McShane
Tripleseat testimonial

Shira Spiewak

Events + Hospitality Consultant

I would not be able to do my job without Tripleseat. I do everything remotely because I have so many different clients and I’m constantly in and out. To see what’s happening in real time everywhere is huge for me. And then to be able to run reports, see conversion rates, what leads are coming in, i...f they ’re being responded to or not, if someone hasn’t signed a document, why? I can see all of that remotely.

Testimonial By Shira Spiewak
Tripleseat testimonial

Keesla Blay-Miezah

Corporate Director of Sales

With Tripleseat, we’re able to make changes in real time, and get it to the customer in real time. It’s just been a fabulous product for us. Testimonial By Keesla Blay-Miezah
CUSTOMERS TESTIMONIALS
Tripleseat testimonial

Laura McShane

Sales and Marketing Manager

The most important thing for me is I’m primarily off site, and things happen completely seamlessly on site because of Tripleseat, because it’s so accessible to every single person in the business. Testimonial By Laura McShane
Tripleseat testimonial

Shira Spiewak

Events + Hospitality Consultant

I would not be able to do my job without Tripleseat. I do everything remotely because I have so many different clients and I’m constantly in and out. To see what’s happening in real time everywhere is huge for me. And then to be able to run reports, see conversion rates, what leads are coming in, i...f they ’re being responded to or not, if someone hasn’t signed a document, why? I can see all of that remotely.

Testimonial By Shira Spiewak
Tripleseat testimonial

Keesla Blay-Miezah

Corporate Director of Sales

With Tripleseat, we’re able to make changes in real time, and get it to the customer in real time. It’s just been a fabulous product for us. Testimonial By Keesla Blay-Miezah
 

Moody Gardens Hotel, Spa & Convention Center Selects Tripleseat for Enhanced Event ... - PRWeb

Moody Gardens Hotel, Spa & Convention Center has selected Tripleseat's cloud-based sales and catering management platform to enhance event operations. The partnership aims to streamline planning, boo...st collaboration, and grow group business by leveraging Tripleseat's intuitive interface and robust features. This strategic move will support various events and improve resource allocation across departments.

Read on →
 

Kingmakers - Events Services - Small

USA

Tripleseat helped Kingmakers move from manual event management with spreadsheets to a cloud-based system. The platform made it easy to organize and update event details in one place. Kingmakers incre...ased efficiency and could handle more events at once. The team saved time and focused more on business growth. Communication with customers improved, and the workload became manageable. Kingmakers saw more bookings and higher revenue as a result.

 

Hattie B’s - Restaurants - Medium

Nashville, USA

TripleseatDirect helped Hattie B’s unify all catering and event operations into one platform. The restaurant group replaced disconnected tools with a single dashboard, streamlining production, timing..., and customer information. With Tripleseat, they gained full visibility into guest history and improved collaboration across 12 locations. The team sold over 150 "Whole Fried Turkey" units in a single limited time offer. LTO sales increased dramatically after switching to TripleseatDirect.

Truluck's - Restaurants - Large

Tripleseat and TripleseatDirect help Truluck's manage 20–30 private events per month at each of their 12 venues. The restaurant uses TripleseatDirect to streamline large party bookings and secure cre...dit cards online, ending phone tag. Centralized communication keeps chefs, management, and guests in sync. Truluck's delivers better dining experiences with these event management tools.

McCormick & Kuleto’s - Restaurants

Tripleseat helped McCormick & Kuleto’s increase yearly event bookings by over $100,000. The restaurant used Tripleseat to speed up response times and improve proposal quality. The Senior Sales Manage...r saved 10–15 hours each week. Creating and sending proposals and contracts now takes minutes, not hours. Clients are happier and book again thanks to a more professional and visual booking process with Floorplans.

 

Lombardo’s Hospitality Group - Hospitality - Small

Boston, USA

Tripleseat helped Lombardo’s Hospitality Group manage 60+ events per month across four brands. Their old system was slow and hard to use. Tripleseat made proposals look better and made booking faster.... The team now uses one calendar for all events. Guests can book online with TripleseatDirect. Staff save time and guests have a better experience.

Tripleseat Hotels Software – Hotel Event Booking & Catering Platform

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Frequently Asked Questions(FAQ)

for Tripleseat

What is Tripleseat?

Tripleseat is a sales and event management web application for restaurants, hotels, and unique venues that increases event sales and streamline the planning process. It helps to acquire customers and increase sales and revenue.

Tripleseat is an event business problem solver with an easy-to-use, intuitive web application. It allows the venue to deliver branded, professional-looking proposals and event orders quickly and easily, and also capture and respond to leads in seconds.

Tripleseat features include creating proposals and event orders, capturing new businesses, communicating easily with the quests, manage booking, online payment, and manage contacts.

What is Tripleseat used for?

Tripleseat is a Event Management Software mainly used by its customers to Increase Sales & Revenue and Acquire Customers by Sales Document Management, Event Management and Communication Management .

What are the top features of Tripleseat?

Templates, Dashboard and Alerts: popups & Notifications are some of the top features of Tripleseat.

Who uses Tripleseat?

Tripleseat is used by Restaurants, Hospitality and Entertainment among other industries.

What are Tripleseat alternatives?

Webex Events (Formerly Socio), Yapp, Whova and RegFox are popular alternatives for Tripleseat.

Where is Tripleseat located?

Tripleseat is headquartered at 50 Beharrell St, Suite B, Concord, MA 01742, US.
lightning

Peers used Tripleseat for sales document management and event management

Tripleseat Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.54/5

Read Reviews (37)
Custom Reports

3.79/5

Read Reviews (316)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.54/5

Read Reviews (37)
Custom Reports

3.79/5

Read Reviews (316)

Software Failure Risk Guidance

?

for Tripleseat

Overall Risk Meter

Low Medium High

Top Failure Risks for Tripleseat

Tripleseat, Inc. News

Product

Tripleseat Unveils AI Suite to Transform Event Management

Tripleseat has launched Tripleseat Intelligence, an AI suite designed to enhance event management for hospitality venues. This integrated platform offers data-driven solutions to streamline operations, improve booking efficiency, and boost revenue. The launch includes a refreshed brand identity, reflecting Tripleseat's evolution. Tripleseat Intelligence is now available to early adopters globally.

Partnership

Sadie Integrates with Tripleseat

Sadie, an AI phone agent for the hospitality sector, has integrated with Tripleseat, enhancing private event lead capture for restaurants. This integration allows Sadie to handle event inquiries 24/7, capturing essential details and directly inputting them into Tripleseat's system, ensuring no leads are lost. This collaboration aims to streamline event management and boost revenue for venues using Tripleseat.

Partnership

Sadie Integrates with Tripleseat to Automate Private Event Lead Capture ...

Sadie has integrated its AI phone agent with Tripleseat's event management platform to automate private event lead capture for restaurants. This integration allows Sadie to handle inbound event calls 24/7, capturing essential details and pushing structured lead records directly into Tripleseat, enhancing efficiency and ensuring no leads are missed. The integration is now available to Sadie customers using Tripleseat.

Executive

Tripleseat Names Alex Hails Chief Product Officer

Tripleseat has appointed Alex Hails as Chief Product Officer to enhance product innovation and support global growth. Hails, with a strong background in product strategy and operations, will focus on integrating advanced analytics, improving user workflows, and expanding connectivity with other systems. This move aims to strengthen Tripleseat's position in the competitive hospitality technology market by improving venue efficiency and customer experience.

Tripleseat, Inc. Profile

Company Name

Tripleseat, Inc.

Company Website

https://tripleseat.com/

HQ Location

50 Beharrell St, Suite B, Concord, MA 01742, US

Employees

51-100

Social

Financials

PRIVATE