Tripleseat Overview

Tripleseat simplifies booking for hospitality industries. Its products efficiently address various hospitality challenges.

Use Cases

Customers recommend Sales Document Management, Event Management, Communication Management, as the business use cases that they have been most satisfied with while using Tripleseat.

Other use cases:

  • Competitive Intelligence
  • Helpdesk Management
  • Engagement Management
  • Capturing Leads
  • Conversion Management
  • Generation Of New Leads
  • Contact List Management
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Business Priorities

Increase Sales & Revenue and Acquire Customers are the most popular business priorities that customers and associates have achieved using Tripleseat.

Other priorities:

  • Enhance Customer Relationships
  • Improve Internal Communications
  • Launch New Products
  • Scale Best Practices
  • Improve Digital And Social Presence
  • Improve Brand Engagement
  • Build Brand Awareness
  • Improve Stakeholder Relations
  • Improve Efficiency
  • Grow Market Share
See all business priorities See less business priorities

Tripleseat Use-Cases and Business Priorities: Customer Satisfaction Data

Tripleseat works with different mediums / channels such as E-Mail. and Phone Calls.

Tripleseat's features include Templates, Dashboard, Alerts: Popups & Notifications, etc. and Tripleseat support capabilities include Phone Support, 24/7 Support, Chat Support, etc. also Tripleseat analytics capabilities include Analytics, and Custom Reports.

Reviews

"I have really learned to love and embrace Tripleseat and learn how to use it to work smarter and not harder. It really translates into my sales exponentially increasing. And that’s the bottom line of everybody ’s day in this event world." - Marisa Colangelo

Peer review evidence (same sources as the product rating summary)

"...Contracts, BEOs, invoices are all in one place!..." Peer review by Elizabeth Wallmark, Lido di Manhattan Restaurant, Lido di Manhattan Restaurant
"...It is the first web-based system created by hospitality event managers for hospitality event managers...." Peer review from Tripleseat
"...The software suite includes SmartDocs, for generating and managing event proposals, orders, and invoices; SmartLeads, for capturing leads through multiple channels; and SmartChat, for communication between event managers and clients...." Peer review

Tripleseat, Webex Events (formerly Socio), Yapp, Whova, RegFox, etc., all belong to a category of solutions that help Event Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Tripleseat

Top Industries

  • Restaurants
  • Hospitality
  • Entertainment

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Tripleseat is popular in Restaurants, Hospitality, and Entertainment and is widely used by Mid Market, Small Business, and Enterprise.

Tripleseat Customer wins, Customer success stories, Case studies

How can Tripleseat optimize your Sales Document Management Workflow?

What solutions does Tripleseat provide for Event Management?

How efficiently Does Tripleseat manage your Communication Management?

What benefits does Tripleseat offer for Competitive Intelligence?

How can Tripleseat enhance your Helpdesk Management process?

29 buyers and buying teams have used Cuspera to assess how well Tripleseat solved their Event Management needs. Cuspera uses 2250 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Event Management needs.

CUSTOMERS TESTIMONIALS
Tripleseat testimonial

Marisa Colangelo

Director of Private Events

I have really learned to love and embrace Tripleseat and learn how to use it to work smarter and not harder. It really translates into my sales exponentially increasing. And that’s the bottom line of everybody ’s day in this event world. Testimonial By Marisa Colangelo
Tripleseat testimonial

Lou Canakes

National Sales Director

Leads coming through the Tripleseat platform could be an average of 300-plus leads a month. So being on top of that lead conversion and that volume is critical for us and Tripleseat’s been a big help for us to manage that. Testimonial By Lou Canakes
Tripleseat testimonial

Brian Rolfe

Director of Sales + Special Events

The biggest thing when you’re selling many venues with many rooms is having the calendar be very visually easy to work with Being able to see all the venues and all of the different events listed on the calendar, and being able to hover the mouse right over the calendar, and see all the event detai...ls and BEO quickly - that calendar function when managing multiple venues is incredible.

Testimonial By Brian Rolfe
CUSTOMERS TESTIMONIALS
Tripleseat testimonial

Marisa Colangelo

Director of Private Events

I have really learned to love and embrace Tripleseat and learn how to use it to work smarter and not harder. It really translates into my sales exponentially increasing. And that’s the bottom line of everybody ’s day in this event world. Testimonial By Marisa Colangelo
Tripleseat testimonial

Lou Canakes

National Sales Director

Leads coming through the Tripleseat platform could be an average of 300-plus leads a month. So being on top of that lead conversion and that volume is critical for us and Tripleseat’s been a big help for us to manage that. Testimonial By Lou Canakes
Tripleseat testimonial

Brian Rolfe

Director of Sales + Special Events

The biggest thing when you’re selling many venues with many rooms is having the calendar be very visually easy to work with Being able to see all the venues and all of the different events listed on the calendar, and being able to hover the mouse right over the calendar, and see all the event detai...ls and BEO quickly - that calendar function when managing multiple venues is incredible.

Testimonial By Brian Rolfe
 

Tripleseat Expands Global Footprint with Growing Presence in Australia and the United Kingdom

Tripleseat is expanding its global presence in Australia and the UK, driven by demand for its event management software in the hospitality industry. The company has seen significant customer growth, ...with UK and Australian markets experiencing 35% and 29% annual growth, respectively. Tripleseat's platform helps venues streamline event operations and maximize revenue.

Read on →
 

Kingmakers - Events Services - Small

USA

Tripleseat helped Kingmakers move from manual event management with spreadsheets to a cloud-based system. The platform made it easy to organize and update event details in one place. Kingmakers incre...ased efficiency and could handle more events at once. The team saved time and focused more on business growth. Communication with customers improved, and the workload became manageable. Kingmakers saw more bookings and higher revenue as a result.

 

Hattie B’s - Restaurants - Medium

Nashville, USA

TripleseatDirect helped Hattie B’s unify all catering and event operations into one platform. The restaurant group replaced disconnected tools with a single dashboard, streamlining production, timing..., and customer information. With Tripleseat, they gained full visibility into guest history and improved collaboration across 12 locations. The team sold over 150 "Whole Fried Turkey" units in a single limited time offer. LTO sales increased dramatically after switching to TripleseatDirect.

Truluck's - Restaurants - Large

Tripleseat and TripleseatDirect help Truluck's manage 20–30 private events per month at each of their 12 venues. The restaurant uses TripleseatDirect to streamline large party bookings and secure cre...dit cards online, ending phone tag. Centralized communication keeps chefs, management, and guests in sync. Truluck's delivers better dining experiences with these event management tools.

McCormick & Kuleto’s - Restaurants

Tripleseat helped McCormick & Kuleto’s increase yearly event bookings by over $100,000. The restaurant used Tripleseat to speed up response times and improve proposal quality. The Senior Sales Manage...r saved 10–15 hours each week. Creating and sending proposals and contracts now takes minutes, not hours. Clients are happier and book again thanks to a more professional and visual booking process with Floorplans.

 

Lombardo’s Hospitality Group - Hospitality - Small

Boston, USA

Tripleseat helped Lombardo’s Hospitality Group manage 60+ events per month across four brands. Their old system was slow and hard to use. Tripleseat made proposals look better and made booking faster.... The team now uses one calendar for all events. Guests can book online with TripleseatDirect. Staff save time and guests have a better experience.

Tripleseat Hotels Software – Hotel Event Booking & Catering Platform

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Frequently Asked Questions (FAQ)

What buyers ask before choosing Tripleseat

What is Tripleseat?

Tripleseat is a sales and event management web application for restaurants, hotels, and unique venues that increases event sales and streamline the planning process. It helps to acquire customers and increase sales and revenue.

Tripleseat is an event business problem solver with an easy-to-use, intuitive web application. It allows the venue to deliver branded, professional-looking proposals and event orders quickly and easily, and also capture and respond to leads in seconds.

Tripleseat features include creating proposals and event orders, capturing new businesses, communicating easily with the quests, manage booking, online payment, and manage contacts.

What is Tripleseat used for?

Tripleseat is a Event Management Software mainly used by its customers to Increase Sales & Revenue and Acquire Customers by Sales Document Management, Event Management and Communication Management .

What are the top features of Tripleseat?

Templates, Dashboard and Alerts: popups & Notifications are some of the top features of Tripleseat.

Who uses Tripleseat?

Tripleseat is used by Restaurants, Hospitality and Entertainment among other industries.

What are Tripleseat alternatives?

Webex Events (Formerly Socio), Yapp, Whova and RegFox are popular alternatives for Tripleseat.

Where is Tripleseat located?

Tripleseat is headquartered at 50 Beharrell St, Suite B, Concord, MA 01742, US.
lightning

Peers used Tripleseat for sales document management and event management

Tripleseat Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.54/5 ★

Read Reviews (37)
Custom Reports

3.79/5 ★

Read Reviews (316)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.54/5 ★

Read Reviews (37)
Custom Reports

3.79/5 ★

Read Reviews (316)

Software Failure Risk Guidance

?

for Tripleseat

Overall Risk Meter

Low Medium High

Top Failure Risks for Tripleseat

Tripleseat, Inc. News

Executive

Tripleseat Appoints Brendan Thomas as Chief Revenue Officer

Tripleseat has appointed Brendan Thomas as Chief Revenue Officer. Thomas will lead the global go-to-market strategy, overseeing sales, marketing, and revenue operations. With a strong background in SaaS revenue leadership, Thomas aims to accelerate Tripleseat's growth and enhance its market leadership in the hospitality industry.

Product

Cloudbeds and Tripleseat Ease Hotel Group Revenue Chase

Tripleseat and Cloudbeds have announced a two-way integration to streamline group bookings and event management for hotels. This integration connects Tripleseat’s event sales platform with Cloudbeds’ Groups & Events module, enabling seamless data transfer and reducing manual work. The collaboration aims to improve coordination across hotel departments, enhancing efficiency in managing group demand.

Product

Cloudbeds and Tripleseat Partner to Drive Efficiency and Revenue Across ...

Cloudbeds and Tripleseat have integrated their platforms to enhance group and event management for hotels. This integration connects Tripleseat's event management platform with Cloudbeds' Groups & Events module, streamlining workflows and improving data synchronization. It aims to reduce manual tasks and enhance operational visibility, helping hotels manage group bookings more efficiently and increase revenue opportunities.

Product

Cloudbeds and Tripleseat Launch Two-Way Sync to Automate Group Room ...

Cloudbeds and Tripleseat have launched a two-way integration to automate group room management. This integration connects Tripleseat’s event-sales platform with Cloudbeds' Groups & Events engine, enabling real-time data synchronization and eliminating administrative redundancy. It provides unified inventory management, enhancing operational efficiency for independent hoteliers by bridging the gap between event sales and property management systems.

Tripleseat, Inc. Profile

Company Name

Tripleseat, Inc.

Company Website

https://tripleseat.com/

HQ Location

50 Beharrell St, Suite B, Concord, MA 01742, US

Employees

51-100

Social

Financials

PRIVATE