Tripleseat Overview

Tripleseat simplifies booking for hospitality industries. Its products efficiently address various hospitality challenges.

Use Cases

Customers recommend Sales Document Management, Event Management, Communication Management, as the business use cases that they have been most satisfied with while using Tripleseat.

Other use cases:

  • Competitive Intelligence
  • Helpdesk Management
  • Engagement Management
  • Capturing Leads
  • Conversion Management
  • Generation Of New Leads
  • Contact List Management
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Business Priorities

Increase Sales & Revenue and Acquire Customers are the most popular business priorities that customers and associates have achieved using Tripleseat.

Other priorities:

  • Enhance Customer Relationships
  • Improve Internal Communications
  • Launch New Products
  • Scale Best Practices
  • Improve Digital And Social Presence
  • Improve Brand Engagement
  • Build Brand Awareness
  • Improve Stakeholder Relations
  • Improve Efficiency
  • Grow Market Share
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Tripleseat Use-Cases and Business Priorities: Customer Satisfaction Data

Tripleseat works with different mediums / channels such as E-Mail. and Phone Calls.

Tripleseat's features include Templates, Dashboard, Alerts: Popups & Notifications, etc. and Tripleseat support capabilities include Phone Support, 24/7 Support, Chat Support, etc. also Tripleseat analytics capabilities include Analytics, and Custom Reports.

Reviews

"I would not be able to do my job without Tripleseat. I do everything remotely because I have so many different clients and I’m constantly in and out. To see what’s happening in real time everywhere is huge for me. And then to be able to run reports,... see conversion rates, what leads are coming in, if they ’re being responded to or not, if someone hasn’t signed a document, why? I can see all of that remotely." - Shira Spiewak

Tripleseat, Webex Events (formerly Socio), Yapp, Whova, RegFox, etc., all belong to a category of solutions that help Event Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Tripleseat

Top Industries

  • Restaurants
  • Hospitality
  • Entertainment

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Tripleseat is popular in Restaurants, Hospitality, and Entertainment and is widely used by Mid Market, Small Business, and Enterprise.

Comprehensive Insights on Tripleseat Use Cases

How efficiently Does Tripleseat manage your Sales Document Management?

What Are the key features of Tripleseat for Event Management?

Why is Tripleseat the best choice for Communication Management?

Why is Tripleseat the best choice for Competitive Intelligence?

How can Tripleseat optimize your Helpdesk Management Workflow?

38+ more Business Use Cases

29 buyers and buying teams have used Cuspera to assess how well Tripleseat solved their Event Management needs. Cuspera uses 2250 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Event Management needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Tripleseat testimonial

Shira Spiewak

Events + Hospitality Consultant

I would not be able to do my job without Tripleseat. I do everything remotely because I have so many different clients and I’m constantly in and out. To see what’s happening in real time everywhere is huge for me. And then to be able to run reports, see conversion rates, what leads are coming in, i...f they ’re being responded to or not, if someone hasn’t signed a document, why? I can see all of that remotely.

Testimonial By Shira Spiewak
Tripleseat testimonial

Marie Lyons

Director of Events

In terms of time saved, organization, and communication, Tripleseat has been invaluable to us. What increases our sales to a large degree is speed and efficiency and time management, and Tripleseat is a great help with that. Testimonial By Marie Lyons
Tripleseat testimonial

Amira Gertz

Director of Catering + Events

Life before Tripleseat was rough. We worked with a catering software that was slow, that was not streamlined. It was arduous for my team. Bringing in Tripleseat really changed the entire dynamic and direction of our team nationwide. We were able to streamline our offerings and work with more effici...ency.

Testimonial By Amira Gertz
CUSTOMERS TESTIMONIALS
Tripleseat testimonial

Shira Spiewak

Events + Hospitality Consultant

I would not be able to do my job without Tripleseat. I do everything remotely because I have so many different clients and I’m constantly in and out. To see what’s happening in real time everywhere is huge for me. And then to be able to run reports, see conversion rates, what leads are coming in, i...f they ’re being responded to or not, if someone hasn’t signed a document, why? I can see all of that remotely.

Testimonial By Shira Spiewak
Tripleseat testimonial

Marie Lyons

Director of Events

In terms of time saved, organization, and communication, Tripleseat has been invaluable to us. What increases our sales to a large degree is speed and efficiency and time management, and Tripleseat is a great help with that. Testimonial By Marie Lyons
Tripleseat testimonial

Amira Gertz

Director of Catering + Events

Life before Tripleseat was rough. We worked with a catering software that was slow, that was not streamlined. It was arduous for my team. Bringing in Tripleseat really changed the entire dynamic and direction of our team nationwide. We were able to streamline our offerings and work with more effici...ency.

Testimonial By Amira Gertz

Case Studies

Hospitality

CASE STUDY Redbird and Vibiana

Redbird and Vibiana use Tripleseat for event management. They handle more events at once and streamline operations. The team uses features like the Leads tab and online payments. This helps them mana...ge events efficiently and increase event volume.

Hospitality

CASE STUDY Stoney Creek Hospitality

Stoney Creek Hospitality uses Tripleseat to improve hospitality at 12 hotels. They replaced old tech with Tripleseat for better lead generation and reporting. The lead form on their site helps captur...e event leads quickly. Tripleseat's reporting helps them make data-driven decisions. The company sees Tripleseat as the best ROI in hospitality solutions.

Hospitality

CASE STUDY Springboard Hospitality

Springboard Hospitality manages 46 hotels in 13 states. They switched to Tripleseat Hotels to improve group sales and catering. This change led to an 8% increase in group business. They now have bett...er accountability and reporting. They are pacing 30-40% above last year for group business.

Hospitality

CASE STUDY Louie London

Louie London uses Tripleseat to manage events and private dining. They capture event inquiries, convert leads, and report on trends. The team has more time for customers and less admin work. Triplese...at's reporting helps predict and plan future activities. The cloud-based system allows access from anywhere.

Food & Beverages

CASE STUDY Narragansett Beer

Tripleseat helped Narragansett Beer improve event management. They created lead forms to track marketing efforts. Internal communication improved with more staff access to Tripleseat. In year two, qu...arter one, they were 103% over last year. They organized venue space into zones for better booking.

Hospitality

CASE STUDY Pacesetter Hospitality

Pacesetter Hospitality used Tripleseat to improve event sales and guest experience. They implemented ticketed events for two clients, boosting revenue. Tripleseat helped manage events, simplify payme...nts, and enhance guest experiences. Pacesetter valued the integration and customization options.

Video

Tripleseat Hotels Software – Hotel Event Booking & Catering Platform

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Frequently Asked Questions(FAQ)

for Tripleseat

What is Tripleseat?

Tripleseat is a sales and event management web application for restaurants, hotels, and unique venues that increases event sales and streamline the planning process. It helps to acquire customers and increase sales and revenue.

Tripleseat is an event business problem solver with an easy-to-use, intuitive web application. It allows the venue to deliver branded, professional-looking proposals and event orders quickly and easily, and also capture and respond to leads in seconds.

Tripleseat features include creating proposals and event orders, capturing new businesses, communicating easily with the quests, manage booking, online payment, and manage contacts.

What is Tripleseat used for?

Tripleseat is a Event Management Software mainly used by its customers to Increase Sales & Revenue and Acquire Customers by Sales Document Management, Event Management and Communication Management .

What are the top features of Tripleseat?

Templates, Dashboard and Alerts: popups & Notifications are some of the top features of Tripleseat.

Who uses Tripleseat?

Tripleseat is used by Restaurants, Hospitality and Entertainment among other industries.

What are Tripleseat alternatives?

Webex Events (Formerly Socio), Yapp, Whova and RegFox are popular alternatives for Tripleseat.

Where is Tripleseat located?

Tripleseat is headquartered at 50 Beharrell St, Suite B, Concord, MA 01742, US.
lightning

Peers used Tripleseat for sales document management and event management

Tripleseat Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.54/5

Read Reviews (37)
Custom Reports

3.79/5

Read Reviews (316)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.54/5

Read Reviews (37)
Custom Reports

3.79/5

Read Reviews (316)

Software Failure Risk Guidance

?

for Tripleseat

Overall Risk Meter

Low Medium High

Top Failure Risks for Tripleseat

Tripleseat, Inc. News

Partnership

Tripleseat Announces Partnership and Integration with Voice AI Service, AddSalt Capturing Event Leads 24/7

Tripleseat has partnered with AddSalt to integrate voice AI into its event management software, enabling venues to capture event leads 24/7 through automated voice interactions. This collaboration streamlines lead generation for restaurants, hotels, and event venues, enhancing efficiency and responsiveness in event sales.

Partnership

Tripleseat Announces Partnership with Event Staff App

Tripleseat partners with Event Staff App to enhance event staffing operations for venues and event companies.

Awards

Tripleseat Ranks the #2 Best Event Management Software and #3 Best Group Sales ... - PRWeb

Tripleseat is ranked as the #2 Best Event Management Software and #3 Best Group Sales Software globally in the 2025 HotelTechAwards.

Partnership

IT News Online - Galley & Tripleseat Partner to Revolutionize Event Management

Galley and Tripleseat have partnered to integrate event planning with kitchen operations, enhancing efficiency and guest experiences in hospitality venues.

Tripleseat, Inc. Profile

Company Name

Tripleseat, Inc.

Company Website

https://tripleseat.com/

HQ Location

50 Beharrell St, Suite B, Concord, MA 01742, US

Employees

51-100

Social

Financials

PRIVATE