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Troops: Use-Cases, Insights and Reviews | 2025 Cuspera

Name: Troops
Brand: Troops
Rating: 4.56 (1611 reviews)

4.56 5

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(1611)

The Revenue Communications Platform to automate workflow providing real-time insights

AI Powered

Troops Overview

Troops enhances sales coaching by transforming CRM interactions into streamlined, actionable insights. It integrates seamlessly with existing platforms, reducing the friction typically associated with CRM systems. This integration allows sales teams to focus on strategic activities rather than administrative tasks, directly impacting revenue growth. By breaking the cycle of reactivity, Troops empowers sales professionals to be proactive, ensuring that opportunities are captured and acted upon efficiently. The platform's ability to fulfill the promise of productivity makes it a valuable tool for businesses aiming to maximize their sales potential without overhauling their current systems.

Use Cases

Customers recommend Workflow Management, Collaboration, Sales Rep Engagement, as the business use cases that they have been most satisfied with while using Troops.

Other use cases:

Forecasting
Generation Of New Leads
Training & Onboarding
Contract Management
Contact Center Performance Management
Sales Coaching
Products & Pricelist Management

See all use cases See less use cases

Business Priorities

Increase Sales & Revenue and Acquire Customers are the most popular business priorities that customers and associates have achieved using Troops.

Other priorities:

Enhance Customer Relationships
Improve Internal Communications
Adopt Sales Best Practices
Improve Sales Team Effectiveness
Improve ROI
Improve Pipeline Visibility
Enter New Markets Internationally Or Locally
Increase Average Basket Value
Improve Digital And Social Presence
Launch New Products
Establish Thought Leadership

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Troops Use-Cases and Business Priorities: Customer Satisfaction Data

Troops works with different mediums / channels such as Chat. and Slack.

Troops's features include Alerts: Popups & Notifications, Personalization, Recording, etc. and Troops support capabilities include AI Powered, 24/7 Support, Chat Support, etc. also Troops analytics capabilities include Analytics, and Custom Reports.

Reviews

"With Troops, the team gets data they need, from anywhere: in the office, at home or on the road. Now when I log into a specific account Deal Room, I know where the deal stands. For me it’s the only way I can manage and maintain control." - Tomer Frieder

Troops, monday sales CRM, Sertifi, CobbleStone Contract Insight, MeisterTask, etc., all belong to a category of solutions that help Sales Coaching. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Troops automates workflows and enhances sales performance by integrating Salesforce and Slack, providing real-time alerts and analytics. Key features include celebration of wins, workflow automation, and account-based collaboration.

Popular Business Setting

for Troops

Top Industries

Computer Software
Internet
Marketing and Advertising

Popular in

Enterprise
Mid Market
Small Business

Troops is popular in Computer Software, Internet, and Marketing And Advertising and is widely used by Enterprise, Mid Market, and Small Business.

Troops Customer wins, Customer success stories, Case studies

What makes Troops ideal for Workflow Management?

Troops enables users to manage workflows and tasks directly from Slack, simplifying interactions with Salesforce. It helps automate workflows, saving time and increasing efficiency. Troops may not accurately track all workflow details, requiring users to rely on other tools for complete visibility.

"...I was able to learn how to use Troops quickly, allowing me to become more self sufficient in generating my own workflow rules...." Peer review by Nicole Q, Manager

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Why is Troops the best choice for Collaboration?

How can Troops enhance your Sales Rep Engagement process?

Troops empowers sales representatives to effectively manage their customer interactions, improving efficiency and engagement. It allows representatives to set goals, track progress, and receive reminders to ensure timely follow-up. However, some limitations exist regarding the automatic generation of meeting summaries.

"...And they re discovering that collaborating in Deal Rooms is even more critical as they engage in more complex enterprise opportunities...." Case Study Dynamic Yield

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How does Troops address your Forecasting Challenges?

How can Troops optimize your Generation Of New Leads Workflow?

18 buyers and buying teams have used Cuspera to assess how well Troops solved their Sales Coaching needs. Cuspera uses 1611 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Sales Coaching needs.

CUSTOMERS	TESTIMONIALS
Tomer Frieder VP Sales Spotinst	With Troops, the team gets data they need, from anywhere: in the office, at home or on the road. Now when I log into a specific account Deal Room, I know where the deal stands. For me it’s the only way I can manage and maintain control. Testimonial By Tomer Frieder
Ziv Peled Chief Customer Officer AppsFlyer	Troops provides visibility into Salesforce data even for people who don’t have Salesforce licenses, so that everyone can stay on top of what’s happening with key accounts. Testimonial By Ziv Peled
Greg Merson Sales Operations HyperScience	The thing that I love most about Troops is you don’t have to be an expert at Salesforce to use its information in Troops. Testimonial By Greg Merson

CUSTOMERS	TESTIMONIALS
Tomer Frieder VP Sales Spotinst	With Troops, the team gets data they need, from anywhere: in the office, at home or on the road. Now when I log into a specific account Deal Room, I know where the deal stands. For me it’s the only way I can manage and maintain control. Testimonial By Tomer Frieder
Ziv Peled Chief Customer Officer AppsFlyer	Troops provides visibility into Salesforce data even for people who don’t have Salesforce licenses, so that everyone can stay on top of what’s happening with key accounts. Testimonial By Ziv Peled
Greg Merson Sales Operations HyperScience	The thing that I love most about Troops is you don’t have to be an expert at Salesforce to use its information in Troops. Testimonial By Greg Merson

Troops Grid Overview

Frequently Asked Questions(FAQ)

for Troops

What is Troops?

Troops is a Salesforce automation platform for managing sales, accounts and customer services used by sales teams, account executives, customer success teams and business owners, to increase revenues.

It primarily helps sales teams which use Salesforce and Slack to automate workflows, providing real- time information on Salesforce information and helping improve sales performance.

The key features of Troops is celebrate, automate, integrate and collaborate. The celebrate feature provides real-time alerts, insights, and activity tracking across sales pipeline in Slack. It provides visibility into sales process on wins / losses, with no requirement for Salesforce account. It helps to keep all aligned with company's goals, celebrate and build happy teams. Automate features help to build Salesforce workflows which alert sales reps in Slack to take action. Salesforce reports can be accessed from Slack on mobile and desktop. Obtain real-time pipeline analytics with integration of Salesforce and Slack which could help in closing more deals. Account-based collaboration is possible by using 'Deal Rooms' for key accounts management.

What is Troops used for?

Troops is a Sales Coaching Software mainly used by its customers to Increase Sales & Revenue and Acquire Customers by Workflow Management, Collaboration and Sales Rep Engagement .