Twilio SendGrid Overview

Twilio SendGrid allows transactional and marketing emails to be sent quickly. Enterprise-volume is easily scalable with their Email API.

Use Cases

Customers recommend Communication Management, Campaign Management, Engagement Management, as the business use cases that they have been most satisfied with while using Twilio SendGrid.

Other use cases:

  • Contact List Management
  • Advertisement
  • Training & Onboarding
  • Helpdesk Management
  • Products & Pricelist Management
  • Drip Marketing
  • White Labeling
See all use cases See less use cases

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Twilio SendGrid.

Other priorities:

  • Enter New Markets Internationally Or Locally
  • Scale Best Practices
  • Grow Market Share
  • Improve Internal Communications
  • Improve ROI
  • Establish Thought Leadership
  • Build Brand Awareness
See all business priorities See less business priorities

Twilio SendGrid Use-Cases and Business Priorities: Customer Satisfaction Data

Twilio SendGrid works with different mediums / channels such as E-Mail. Website. and Social Media.

Twilio SendGrid's features include Templates, Personalization, Dashboard, etc. and Twilio SendGrid support capabilities include Email Support, 24/7 Support, AI Powered, etc. also Twilio SendGrid analytics capabilities include Analytics, and Custom Reports.

Reviews

"If you take Twilio and connect it to your legacy-heavy infrastructure, like we did, you can bring up remote deployments at a cheaper cost and with faster delivery." - Steven Platt

Twilio SendGrid, Rejoiner, GMass, Moosend, OM3 Email Marketing Platform, etc., all belong to a category of solutions that help Email Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Twilio SendGrid

Top Industries

  • Transportation/Trucking/Railroad
  • Information Technology and Services
  • Marketing and Advertising

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Twilio SendGrid is popular in Transportation/Trucking/Railroad, Information Technology And Services, and Marketing And Advertising and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on Twilio SendGrid Use Cases

Why is Twilio SendGrid the best choice for Communication Management?

How can Twilio SendGrid enhance your Campaign Management process?

How can Twilio SendGrid enhance your Engagement Management process?

How does Twilio SendGrid facilitate Contact List Management?

34+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Twilio SendGrid solved their Email Marketing needs. Cuspera uses 1945 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Email Marketing needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Twilio SendGrid testimonial

Steven Platt

SYSTEMS ENGINEER

Twitter
If you take Twilio and connect it to your legacy-heavy infrastructure, like we did, you can bring up remote deployments at a cheaper cost and with faster delivery. Testimonial By Steven Platt
Twilio SendGrid testimonial

Max Armbruster

CEO

Talkpush
Twilio's customer service is an extension of our customer service, because we need to give data-supported answers to our clients. Testimonial By Max Armbruster
Twilio SendGrid testimonial

Steph Robotham

CHIEF MARKETING OFFICER

Iterable
Our customers deliver highly relevant, personalized messages across multiple channels using Iterable. We partner with Twilio to enable and scale our customers’ SMS outreach. Testimonial By Steph Robotham
CUSTOMERS TESTIMONIALS
Twilio SendGrid testimonial

Steven Platt

SYSTEMS ENGINEER

Twitter
If you take Twilio and connect it to your legacy-heavy infrastructure, like we did, you can bring up remote deployments at a cheaper cost and with faster delivery. Testimonial By Steven Platt
Twilio SendGrid testimonial

Max Armbruster

CEO

Talkpush
Twilio's customer service is an extension of our customer service, because we need to give data-supported answers to our clients. Testimonial By Max Armbruster
Twilio SendGrid testimonial

Steph Robotham

CHIEF MARKETING OFFICER

Iterable
Our customers deliver highly relevant, personalized messages across multiple channels using Iterable. We partner with Twilio to enable and scale our customers’ SMS outreach. Testimonial By Steph Robotham

Case Studies

Hospital & Health Care

CASE STUDY St. Luke’s

Twilio helped St. Luke’s automate their 'Shot-Line' for vaccination communication. St. Luke’s needed a better way to manage vaccine appointment requests. They used Twilio to build an automated system.... This made it easier for people to get vaccine information and schedule appointments. The new process improved communication and reduced manual work for staff.

Read more →

CASE STUDY CPG Europe

Twilio FLEX helped CPG Europe improve remote customer engagement. The company used Twilio FLEX to build a stronger foundation for connecting with customers. This solution made it easier for their tea...m to work remotely. CPG Europe can now support customers better from anywhere. The case shows how Twilio FLEX supports digital customer service and sales.

Read more →
Consumer Goods

CASE STUDY Vivino

Vivino used Twilio SendGrid's Expert Partnership to improve their email marketing. They wanted to increase open rates for their campaigns. With Twilio SendGrid, Vivino doubled their email open rates.... The partnership helped Vivino reach more customers and boost engagement.

Read more →
Financial Services

CASE STUDY Wise

Twilio's Authy 2FA security helps Wise protect customer accounts. Over 90% of Wise customers use Authy for two-factor authentication. This boosts account security and trust. Wise chose Twilio for its... reliable and easy-to-use authentication. The solution helps Wise keep customer data safe.

Read more →
Transportation/Trucking/Railroad

CASE STUDY inDrive

inDrive used Twilio Verify to improve user authentication in its ride-hailing app. The company wanted to make sign-in and sign-up safer for users. Twilio Verify provided a secure and easy way to chec...k user identities. This helped inDrive protect against fraud and keep user accounts safe. The solution made the app more reliable for riders and drivers.

Read more →
Retail

CASE STUDY Instacart

Instacart uses Twilio to power its on-demand grocery service. The company connects customers with grocery stores for fast delivery. Twilio helps Instacart send messages and updates to users. This kee...ps customers informed and happy. Instacart serves thousands of people with this solution.

Read more →

Frequently Asked Questions(FAQ)

for Twilio SendGrid

What is Twilio SendGrid?

Twilio SendGrid is a cloud-based service for delivering email that matters. Reach customers using the email API leading businesses trust for reliable delivery at scale. It delivers every critical message, every time with Email API.

Twilio SendGrid's Email API gives developers the flexibility to turn their ideas into reality, and the support to scale them into production. It integrates and delivers email in 5 minutes or less, ensuring users can scale to enterprise-volume easily. Manage and edit email templates of the UI and automatically display the latest content in email with a simple API call. Twilio SendGrid helps maximize inbox placement with streamlined tools, insightful recommendations, and expert services.

What is Twilio SendGrid used for?

Twilio SendGrid is a Email Marketing Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Communication Management, Campaign Management and Engagement Management .

What are the top features of Twilio SendGrid?

Templates, Personalization and Dashboard are some of the top features of Twilio SendGrid.

Who uses Twilio SendGrid?

Twilio SendGrid is used by Transportation/Trucking/Railroad, Information Technology And Services and Marketing And Advertising among other industries.

What are Twilio SendGrid alternatives?

Rejoiner, GMass, Moosend and OM3 Email Marketing Platform are popular alternatives for Twilio SendGrid.

Where is Twilio SendGrid located?

Twilio SendGrid is headquartered at 375 Beale Street, Suite 300, San Francisco, CA 94105.
lightning

Peers used Twilio SendGrid for communication management and campaign management

Twilio SendGrid Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.56/5 ★

Read Reviews (7)
Analytics

4.78/5 ★

Read Reviews (66)
Custom Reports

4.01/5 ★

Read Reviews (270)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.56/5 ★

Read Reviews (7)
Analytics

4.78/5 ★

Read Reviews (66)
Custom Reports

4.01/5 ★

Read Reviews (270)

Twilio SendGrid Integrations

Twilio SendGrid integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import

3.80/5 ★

Read Reviews (163)
Data Export

3.33/5 ★

Read Reviews (77)

Few API Integrations for Twilio SendGrid

Copper

4.5 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Notion

4.58 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

FireText

4.0 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Proof

4.59 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

KONNEKTIVE CRM

4.0 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

?

for Twilio SendGrid

Overall Risk Meter

Low Medium High

Top Failure Risks for Twilio SendGrid

Twilio Inc. News

Awards

Twilio Recognized as a Leader in the 2025 Gartner?? Magic Quadrant? for CPaaS

Twilio has been recognized as a Leader in the 2025 Gartner Magic Quadrant for CPaaS for the third consecutive year. This acknowledgment highlights Twilio's strong ability to execute and its comprehensive vision in the communications platform space. Twilio's platform supports over 335,000 active customer accounts and integrates AI and real-time data to enhance customer engagement.

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Awards

Twilio Recognized as a Leader in the 2025 Gartner® Magic Quadrant for CPaaS

Twilio has been recognized as a Leader in the 2025 Gartner Magic Quadrant for Communications Platform as a Service (CPaaS) for the third consecutive year. This recognition highlights Twilio's strong ability to execute and its comprehensive vision in delivering real-time, personalized customer engagement solutions. Twilio's platform supports over 335,000 active customer accounts and 10 million developers globally.

Read more →
Customer

Fresha Enhances Customer Engagement with RCS for Business Powered by Twilio and Google - Business Wire

Fresha, a global beauty and wellness booking platform, has enhanced its customer engagement by adopting Rich Communication Services (RCS) messaging powered by Twilio and Google. This upgrade from traditional SMS to RCS has resulted in a 41.3% read rate on appointment messages and increased customer reviews by 7.1%. Twilio's API enabled Fresha to deploy RCS without code changes, improving engagement and customer trust.

Read more →
Customer

Twilio's RCS Revolution: How Fresha's Success Story Validates a High-Growth Bet for ...

Twilio's Rich Communication Services (RCS) has significantly enhanced Fresha's customer engagement, increasing read rates and operational efficiency. This success story underscores Twilio's strategic focus on RCS, bolstered by partnerships with telecom giants like Orange and Singtel. Twilio's RCS platform offers advanced features such as AI-driven chatbots and verified sender IDs, positioning it for substantial growth in the global RCS market.

Read more →

Twilio Inc. Profile

Company Name

Twilio Inc.

Company Website

https://www.twilio.com/en-us

Year Founded

2008

HQ Location

375 Beale Street, Suite 300, San Francisco, CA 94105

Employees

1001-5000

Social

Facebook Linkedin Twitter

Financials

IPO