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Twilio: Reviews, Testimonials and Expert Opinions
(12627)Twilio | APIs to create what you imagine, without compromise. APIs simple to use, powerful in production, and endlessly scalable
Top 55 Twilio Alternatives
Tenfold
Tenfold - The Customer Experience Cloud‚
Tenfold is a communication platform for sales, IT, marketing teams to increase customer engagement, revenue and sales and reduces costs across organization. Tenfold helps teams to integrate ...
Tenfold uses natural language processing for capturing all interactions in the CRM for complete visibility into reps and teams performance and creates compelling, consistent customer experiences across voice and digital channels without replacing customer communications infrastructure.
Oracle Advertising and Customer Experience (CX)
CX Cloud to build, manage, and maintain customer relationships.
Oracle Advertising and Customer Experience (CX) Software helps to establish, manage, serve, and cultivate enduring client relationships and delivers an integrated suite of apps that goes beyond conventional CRM. Creates a thorough understanding of the customers and every interaction they have, regardless of the way, the time, the place, or the person. Provides the tools for outstanding customer experiences, from client acquisition to customer retention and all in between. ...
It maximizes advertising performance and produces superior results through high-quality targeting data, cutting-edge contextual technology, and potent measurement tools. It increases campaign participation, customizes B2B strategy, enhances B2C channels, and gains real-time information. The CX software utilizes Oracle sales and delivers responsive selling across all touchpoints. Also, combines the strategy and execution of sales, and connects and personalizes service engagements.
Ushur
Intelligent Automation Platform
Ushur platform is an AI-powered customer experience automation platform that is designed to engage customers with automated conversations. It delivers delightful, hyper-personalized customer experiences through rapid issue resolution and unified, omnichannel engagement. It is designed for high-contact industries like insurance, logistics and financial services, ...
It utilizes an artificial intelligence engine that provides drag and drop builder tools, enterprise-grade platform infrastructure that includes analytics, APIs and software development kits, enabling clients to expand their customer engagement abilities with customized software. It combines Conversational Automation and Knowledge Work Automation in a No-Code, Cloud-native, SaaS platform to digitally transform every step of the complete enterprise customer experience – from Micro-engagements™ to entire customer journeys.
Ushur engages customers over email, mobile, voice and more, using conversational AI and intuitive workflows to understand what people are saying and what to do next. Its end-to-end platform accelerates time to value with features like a visual builder, powerful tools for data extraction, and integrations with backend systems like Salesforce, Servicenow and even homegrown, legacy systems.
doxee
The Digital Customer Experience Company
Doxee is a cloud-based customer communication management (CCM) solution that makes customer communications interactive and highly personalized. It provides solutions for the financial services, healthcare, manufacturing, utilities, telecom, legal and public sector industries. ...
It transforms the customer experience with innovative technologies that help enterprises communicate and engage with their customers more effectively, creating stronger relationships that drive sustained business growth.
It provides clients to design content, validate, distribute, track and archive data. Its Pweb solution allows clients to provide clickable content to customers and Pvideo allows clients to create and share video content. Doxee’s cloud-based Paperless Business Solution enables digitization of documents with electronic signature, biometrics and digital time stamping features.
Relay Network
Customer Experience platform to improve customer engagement
Relay is a Customer Experience software that helps transform customer experience at every touchpoint all through the customer journey. It enables automated, personalized communication at scale and can be deployed in industries such as Financial Services, Healthcare, Insurance, Telecom and more. ...
Relay uses all the existing customer touchpoints, and with a validated and compliant approach to ensure trouble free communication on the customer-preferred channels. The software provides drag and drop tools for designing and creating a customer preferred mobile experience. It also provides a complete picture of customer engagement that can be exported and shared with the team to identify opportunities.
The Customer feed feature provides timely notifications to educate, support and transact with the customers, delivering personalized solutions satisfying customers’ individual needs. This is done through text notifications but without the limitations with regard to content and security that is found in text messaging. It also provides the tools for visualizing customer engagement success through reports and dashboards.
Retently
Platform to Improve Customer Satisfaction with Net Promoter Score
Retently NPS is a Customer Experience platform that provides a huge competitive edge to the business, allowing to understand the customer's love or hatred towards the product or service. This valuable feedback helps to retain more satisfied customers and also benefits from the positive word-of-mouth recommendations. ...
Satisfied clients help the company generate more leads and acquire more business which also increases the customer lifetime value, reduces the churn rate and finally generate more revenue.
Some of its features include cross-channel feedback with a greater response rate, automated follow-up and delivery of personalized experiences, creating personalized experiences using real-time data, capturing customers' feel about their product experience, understanding the customers across their product journey and more.
Twilio Programmable Voice
Twilio - Communication APIs for SMS, Voice, Video and Authentication
Twilio Programmable Voice excels in sales call management and effective communication, making it a top choice for Internet and Computer Software industries within large enterprises. Twilio offers comprehensive communication management and extensive global reach capabilities, catering to a wide array of industries, including Hospitality and Pharmaceuticals, across different business sizes. Both products provide robust integration features, aligning with large enterprises' and mid-market needs in different sectors. ...
Truly Voice Platform
The calling solution that powers sales engagement through tracking Rep activity at Scale, and capturing every Voice, SMS, And Email Conversation
Truly is a Phone Solution designed for customer facing teams such as Sales, Sales Operations and IT teams, for tracking, coaching and analysis of Customer conversations. It can be deployed in organizations of all sizes. ...
Truly’s apps provide an easy to use interface, syncs up CRM data dynamically, and provides insights and context through Conversation Intelligence capabilities. It also can be used for Customer Support by Sales Operations and IT teams.
Truly’s click-to-call feature allows dialling of numbers through SFDC or other web-based call systems. It has a Call notes feature that allows dynamic sync up with CRM. Truly has a Call Monitoring and Coaching interface that reduces the coaching time by allowing feedback on the live call, has a default Call recording system which can be switched off if required and more such features.
Twilio Flex
Twilio - Communication APIs for SMS, Voice, Video and Authentication
Twilio is a cloud communications platform for software development teams to connect with customers. Twilio primarily helps software developers to programmatically perform communication functions ...
It comes with web service APIs.
Tenfold
Tenfold - The Customer Experience Cloud‚
Tenfold and Twilio offer unique strengths in the Customer Experience Management space. Tenfold excels in sales transformation with robust engagement and communication management tools, ideal for enterprises aiming to boost sales and customer acquisition. Twilio is favored for its comprehensive communication management, catering to businesses prioritizing customer relationship enhancement and market expansion. Both platforms offer extensive vendor support, but their industry adoption varies significantly, with Tenfold thriving in internet and financial services sectors, while Twilio finds major traction in hospitality and pharmaceuticals. ...
CallHub
Voice and SMS Service to connect with your supporters
CallHub is a voice and SMS software that helps in building smarter ways to communicate with political campaigns, nonprofits, advocacy groups, and businesses. It helps to acquire customers and enhance customer relationships. ...
CallHub connects campaigns to their audience through phone banking, peer to peer texting, SMS broadcast, SMS Opt-In, and voice broadcasting software. It’s a software that smoothly integrates with CRM and reaches the right people at the right time.
Some of its features include patch-through calls to drive many calls to connect supporters to key decision-makers, reach more voters with automated and manual phone banking tools, recruit more volunteers through embedded form and activate them at any time, keep in touch with the members of the community and update them on meetings, issues and changes and many more.
Freshdesk Contact Center
Contact Center software on the cloud · Integrate with phone and chat
Freshdesk Contact Center is a cloud-based solution to help businesses elevate their customer experience in an effortless and affordable manner. Deploy a flexible and smart contact center in a few intuitive steps, and with zero phone hardware. No matter where the agents connect from, they will have the right context for personalized customer conversations. ...
Powerful features such as multi-level IVRs, business hours, and holiday settings help agents manage call volumes without compromising on customer experience. It also provides for reduced resolution times with advanced and automated routing capabilities and directing customers to the right experts swiftly
Freshdesk Contact Center provides a future-ready system with advanced voice bots, speech-enabled IVR, and native voice intelligence features such as post-call transcription. Whether the need is to look into day-to-day operations or insights to make scaling-up decisions, the extensive reporting and analytics features cover all possible requirements. Freshdesk Contact Center integrates with leading CRM and Helpdesk tools, to enable the sales and support teams to work productively.
Lightning Dialer
an outbound calling product with the option to add inbound calling functionality.
Lightning Dialer is an outbound calling system that allows to add inbound calling functionality. It helps to enter new markets and increase sales and revenue. It helps to call customers and ...
Some of its features include reaching out to customers and prospects immediately just by clicking on their phone number within Salesforce, streamline the sales process with automatic call logging, voicemail drop, and call lists, turn inbound calls into personalized sales.
CallBox
Callbox | Account-based marketing, lead generation, and appointment setting
CallBox provides comprehensive phone solutions that simplify communication and reduce inefficiencies in call handling. It uncover and resolve gaps in phone processes with a unique combination of human reviewers and machine learning technology. ...
CallBox delivers an optimal caller experience through custom call routing, specified time conditions, custom auto attendants, personalized voicemail greetings, and more. It presents agents with customer history, lead source information, and performance indicators as live calls come into your business. Call Box Cloud Phone replaces the outdated phone system with a reliable and flexible cloud-based communications solution.
CallBox features include Artificial intelligence, caller experience, enterprise, marketing, team management, texting and more. Call Box’s AI-powered features inspect hundreds of data points over the phone to identify gaps in performance and pinpoint legitimate business opportunities. It connects callers to the right place as quickly as possible based on previous interactions, predicted agent success, and advanced call routing.
Exotel
Cloud Communication APIs for Calls, SMS, User verifications and more
Exotel is a cloud telephony system with in-built security and reliability for enabling business communication from remote, without the need for additional infrastructure. It enables business continuity for remote teams, field workers and home based sales and support teams. The software can be used in industries such as Healthcare, Education, Ecommerce, Logistics and more. ...
Exotel is scalable and can be used as a Cloud based contact or call centre solution. Its phone number masking feature can be used where customer privacy is required to be maintained, and the COD (Confirm on Delivery) feature that finds use in the eCommerce industry. The software also includes a patented Lead management feature that connects the buyer and seller through cloud telephony enabling tracking and tracing through the Exotel platform .
Other features included are Multi-level IVR that enables greeting and routing the caller to the appropriate teams, Real-time Notifications with facility for setting up preferences, Unlimited channels on all plans, Call Recording that includes dual channel recording enabling training evaluations and dispute resolutions and more.
CallFinder
Connect with their customers and turn daily interactions into great customer experiences
CallFinder is the leading provider of managed cloud-based SaaS speech analytics, automated call scoring, and speech-to-text transcription with conversational insights, such as sentiment analysis and emotion detection. It helps small and medium-sized businesses with both contact center and remote agents automate quality monitoring to improve agent performance and provide a superior customer experience. ...
CallFinder provides an affordable speech analytics solution for one-on-one training, provides ongoing support, advice, and optimization tips with automated scorecards to evaluate the performance of individual calls, agents, and agent teams. Derive insights and provide feedback for the contact center agents to improve performance and the customer experience. It also delivers automated transcripts of the customer interactions, along with sentiment analysis and silence detection to understand customer needs, gain product and competitor knowledge, and capture business insights to improve contact center performance.
Some of its features include automated scorecard and call transcriptions, sentiment and emotion analysis and reporting, silence and overtalk detection with implementation and superior support.
Insider Platform
AI-powered Marketing Platform that help marketers drive growth
Insider platform is a growth management platform for digital marketers to drive growth across the funnel, from acquisition to activation, retention, and revenue. Insider platform helps teams in ...
Insider platform comes with deep Artificial Intelligence and Machine Learning capabilities, GMP empowers marketers to deliver personalized journeys across web, mobile web, mobile apps, and ad channels. Built on a unified data layer, GMP is easy to implement and simple to use, avoiding the need for complex integrations and dependency on IT teams.
Verint
Innovating in digital, cloud and customer engagement transformation
Verint provides solutions in Actionable Intelligence and Customer Engagement. Verint’s solutions in Customer engagement can be used in small and medium sized industries and large enterprises, covering Healthcare, Financial Services, Telecommunications, and Public Sector enterprises. Actionable Intelligence solutions are applicable in large public sector enterprises and government organizations. ...
Verint’s data mining solutions are used in analysis and resolution of public safety related threats, or cyber intelligence, cyber security and other cyber threats. Verint’s Customer engagement solutions offer customer engagement strategies and automated AI based Customer experience operations.
Verint’s Customer engagement includes Workforce Engagement Cloud which provides contact center processes for engaging with customers, Self Service Cloud for empowering customers to help themselves, and Experience Cloud for analysis and actions based on customer feedback.
Verint’s Actionable Intelligence provides data mining solutions in areas such as Cyber Security, Network Intelligence, Web and Social Intelligence. Intelligence data from various sources can be combined and made viewable as a unified intelligence view.
Oracle Advertising and Customer Experience (CX)
CX Cloud to build, manage, and maintain customer relationships.
Oracle Advertising and Customer Experience (CX) focuses on engagement and loyalty management, appealing mainly to mid-market and enterprise segments. It supports industries like hospitality and retail, with strong features in analytics and integration. Twilio excels in communication management, offering advanced integration and security features. It suits large enterprises and industries like hospitality and pharmaceuticals. Both offer robust support but cater to different operational needs and business scales. ...
Ushur
Intelligent Automation Platform
Ushur focuses on streamlining customer experience management with capabilities like engagement and workflow management, catering primarily to the insurance industry. Twilio excels in communication management and is widely used across various industries, including hospitality and pharmaceuticals, offering comprehensive features for all communication needs. While Ushur emphasizes AI-powered analytics and integrations, Twilio stands out with its expansive integration capabilities and robust vendor support options. This makes Twilio more suitable for larger enterprises seeking extensive communication solutions. ...
Oracle CX Sales
Optimize Sales and Commerce Across All Channels
Oracle CX Sales is a sales enablement and sales performance management suite, with modules providing sales intelligence via Oracle DataFox AI-based and human-verified data, and dynamic proposals via configure, price, and quote with Oracle CPQ (the former BigMachines product). ...
Oracle CX Sales enables leaders to set their teams up for success with big-picture data and helps sellers master buyer signals with complete intelligence and guided experiences. It connects trusted intelligence from the back office and front office and layers on third-party data and real-time market signals to create a complete customer picture that sellers can trust. Oracle CX Sales combines sales automation with partner relationship management and collaboration tools.
Oracle CX Sales features include lead and opportunity management, prospecting, customer data enrichment, territory and quota balancing, goal alignment, compensation plan modeling, account management, partner selling programs, social collaboration, and sales education/knowledge management.
doxee
The Digital Customer Experience Company
When comparing doxee and Twilio in the Customer Experience Management space, both products provide robust solutions tailored to different user needs. Doxee excels in engagement management and analytics, appealing to sectors like manufacturing and utilities. Twilio, with strong communication management and integration features, serves large enterprises across industries like hospitality and pharmaceuticals. Businesses can choose based on their primary operational focus, whether it's engagement and billing with doxee or communication and integration with Twilio. ...
Retently
Platform to Improve Customer Satisfaction with Net Promoter Score
Retently and Twilio excel in the Customer Experience Management domain, each tailored to different operational needs. Retently specializes in customer feedback and satisfaction metrics, making it ideal for industries like IT and marketing. Twilio, on the other hand, offers robust communication management, serving large enterprises and diverse sectors with advanced features like AI and security compliance. ...
Genesys Cloud
Genesys
Genesys Cloud and Twilio both cater to enhancing customer interactions, but they differ in focus and application. Genesys Cloud emphasizes AI-driven analytics and security with strong omnichannel support, suitable for large enterprises in IT and software. Twilio offers extensive communication management with powerful integration capabilities, appealing broadly across diverse industries like hospitality and finance. ...
Relay Network
Customer Experience platform to improve customer engagement
Relay Network focuses on enhancing customer interactions with robust engagement management tools and security features, making it ideal for industries like banking and telecommunications. Twilio stands out in communication management with a strong emphasis on integration and AI capabilities, catering well to large enterprises across diverse sectors such as hospitality and pharmaceuticals. Both offer extensive vendor support, though Twilio provides a broader array of channels, making it suitable for large-scale operations. ...
Keatext
AI-powered text analytics for feedback interpretation
Keatext is a CX analytics solution that provides AI-based predictive recommendations to improve customer satisfaction. Get recommendations from the customer responses like reviews, open-ended ...
- Bring forward decisions with impact: Zero in on opportunities to increase ROI and identify strengths and weaknesses from the customer data
- Monitor every stage of the customer journey: Build a complete view of what drives customer satisfaction and discontent
- Automate how you generate customer intelligence: Uncover customer insights to act on without any heavy lifting
Key features
- Contextual recommendations with SWOT chart
- Customizable, interactive dashboard
- Sentiment categories including customer suggestions and questions
- Topic and opinion heatmap
- Shareable reporting
The application is cloud-based and requires no advanced setup or training to start getting insights.
Keatext is trusted by companies in 10+ industries including Lenovo, Intuit, and Intelcom. By using the platform, clients not only improve their customer experience KPIs but help their organization become more customer-centric.
Pobuca
Pobuca Connect - Contact Management - Sign up for Free
Pobuca is a Customer Experience (CX) platform and CRM for brands and retailers that helps them improve customer experience (CX) and achieve the key objectives of increased customer satisfaction, loyalty and advocacy. It engages customers and empower people in sales, marketing and customer service. ...
It offers a state of the art AI based software and a broad range of services like consulting, technical integration and after sales support aiming digital transformation of brands and retailers. It offers an AI omnichannel customer experience with personalized campaigns, chatbots, and smart loyalty programs. It boosts employees’ productivity and collaboration through AI tools that streamline workflows and remove bottlenecks.
GiftNow
Gift Experience Management (GXM)
GiftNow is an integrated gift card and product gifting solution for retailers and merchants. Its Gift Experience Management platform helps in changing the way gifting is done turning online gifts into memorable experiences. Businesses using GiftNow helps to transform the way they do gifting for employee engagement and incentives, events, customer service, and more creating better experiences that add value to the gifting journey by providing scalable, turnkey solutions that bring innovation and ease to retail, restaurant and corporate gifting customers. ...
GiftNow helps to create a modern and elegant gift experience—with personalization and design options to delight gift card customers and drive gift card redemption. Helps to improve conversions, make virtually any product giftable, add shopping days to the year, and eliminate exchanges with contactless gifting. It also creates a gifting campaign for corporates that generates goodwill and loyalty.
It helps in fraud prevention - handling all risk management components related to the digital gifting service. Provides actionable insights and recommendations based on how gift shoppers interact with the website. Build and analyze a rich behavioral data set helping the brand drive continuous improvement and offers tailored marketing plans and best practices, based on the experience marketing to gift-givers and recipients.
Qualtrics XM Discover
Analytics o understand what people are saying about your company
Qualtrics XM Discover (Formerly Clarabridge Platform) is a Customer Experience and Digital Engagement Platform backed by an AI-powered text analytics engine, to transcend from complexity to clarity and truly understand every customer interaction. It enables brands to extract actionable insights from every customer interaction to grow sales, ensure compliance and increase operational efficiencies. ...
It uses AI-powered speech and text analytics to evaluate the conversations the customers and employees are having every day in phone calls, live chats, private messages and on social media. It gives timely answers about ease of doing business (Effort), customer loyalty and emotions, the root cause of NPS change, churn or high contact volume and much more. Clarabridge insights help you make decisions, act fast, and track results.
Its features are best-in-class text analytics, omnichannel listening and Integration, operational insights for each department, quick and timely responses to customer inquiries or issues in real-time and so on.
Cogno AI
AI-driven Omnichannel Cloud Communication-as-a-Service
Cogno AI is a conversational AI platform with an omnichannel chatbot, live chat, and co-browse capabilities. It helps in driving or engaging customers conversations improves customer experience and helps to grow sales. ...
It provides customer engagement solutions for enterprises including monitoring customer sentiments, seamless onboarding of new customers, zero contact resolution for existing customers, and various digital sales and support use cases.
Postal.io
Experience Marketing Platform
Postal.io is an Experience Marketing Platform Generating Leads, Book Meetings, Retain Customers and Delight Employees. It helps to increase sales velocity, drive ROI and makes lasting impressions. ...
Postal provides personalized gifting that supports the community. Effortlessly create custom swag bundles and on-demand personalized gifts. Send unique gifts for any budget that are easy to send at scale by integrating into your CRM and marketing automation platforms, e-gifting, direct mail, on-demand virtual events and so on.
Postal helps to drive more leads from ABM accounts. Creates experiences that leave an impression and create pipeline velocity. Close deals faster and build lasting relationships. Decrease Churn and Build Meaningful Relationships with Customers and more.
Good.Loop
a programmatic video, social and rich media solution, connecting viewers and brands through ethical
Khoros Platform
AI-powered platform for digital customer engagement
Khoros Platform is a digital-first customer engagement platform for transformative CX. It revolutionizes CX with software and services for digital care, messaging, chat, social marketing, and online communities to stay always connected. It helps to scale best practices and improve digital and social presence. ...
Khoros connects with the customers and prospects, wherever, whenever, and however, they want, and captures those conversations for insights. It provides enterprise workflows to handle deployment complexity, high volume usage, brand protection and security needs of the leading brands to drive towards long-term success.
Some of its features include deflect calls and support costs, social media governance and approvals, in-app messaging, integration into data and business systems tech, and more.
Qwaiting
Queue Waiting Management System
Qwaiting is a cloud-based queue management software designed to decrease wait times. Qwaiting generates efficiencies, enhances profitability, builds a secured environment and improves the visitor experience. It helps to make better business decisions with the data we collect. . It allows the user to have a track of all the services in one place which is managed with immense ease and reduces the user’s workload. ...
Qwaiting helps to control the queues, know the real-time metrics, data-based business decisions, and increase revenue. It reduces on-site waiting time, improves customer flow, lobby management, prevents no-shows, and wow the customers. Allows the customers to book a mobile ticket, eliminate in-person visits, monitor the progress in real-time, and get notifications via a virtual queuing system and also the QR Code Queue System simplifies the waiting process for businesses like retail stores, restaurants, government organizations, hospitals & clinics, and more.
Some of its features include real-time reports, staff feedback, a booking appointment system, a staff keypad to call the queue, digital signage, Kiosk app and more.
inQuba Case Management
inQuba Case Management - empower business to elevate the importance of any feedback item
