Xola Overview

Xola serves as a pivotal tool for tour and activity providers, offering an online booking and distribution system. It aids businesses in reducing operational costs and expanding revenue streams. The platform's capabilities include streamlined booking processes and enhanced distribution channels, which directly support revenue growth. Xola is designed with mobility in mind, ensuring accessibility across mobile and tablet devices, which aligns with current industry trends towards mobile-first solutions. The system's adaptability is highlighted by over 100 upgrades, catering to various business needs. With 24/7 customer support, Xola ensures continuous assistance, addressing industry challenges related to customer service and operational downtime. This combination of features makes Xola a compelling choice for businesses seeking efficiency and growth in the competitive tour and activity sector.

Use Cases

Customers recommend Helpdesk Management, Engagement Management, Sending & Publishing Communications, as the business use cases that they have been most satisfied with while using Xola.

Other use cases:

  • Rating And Review Management
  • Social Media Analytics
  • Customer Feedback Management
  • Training & Onboarding
  • Promotion Management
  • Discount Management
  • Campaign Management
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Business Priorities

Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Xola.

Other priorities:

  • Acquire Customers
  • Scale Best Practices
  • Improve ROI
  • Improve Consistency
  • Grow Market Share
  • Increase Customer Life Time Value
  • Launch New Products
  • Enter New Markets Internationally Or Locally
  • Increase Average Basket Value
  • Shorten Ramp Up Time
  • Improve Digital And Social Presence
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Xola Use-Cases and Business Priorities: Customer Satisfaction Data

Xola works with different mediums / channels such as Promotions. Phone Calls. E-Mail etc.

Xola's features include Personalization, Dashboard, Ticketing, etc. and Xola support capabilities include Chat Support, Phone Support, Email Support, etc. also Xola analytics capabilities include Analytics, and Custom Reports.

Reviews

"...They've thought of every part of the booking process to ensure that our customers have no trouble booking, are reminded if they leave the process, and get a follow up after their tour...." Peer review by Rachel Goldenberg, Hospitality

Peer review evidence (same sources as the product rating summary)

"...The ongoing 24Hour help desk via zen desk has also been essential...." Peer review by Laura Meredith
"...Increased functionality and features and customer feedback/ follow up options...." Peer review by Bill Frappier, Hospitality
"...Now: Sales are up almost twice what they were at this time last year, online conversion are up nearly 12%, customers are happy and we are getting outstanding reviews on sites like Trip Advisor, thanks to Xola's automated post experience emails...." Peer review by Mike Lorrain

Xola, Acuity Scheduling, BoardPAC, Appointlet, Skedda, etc., all belong to a category of solutions that help Meeting Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Xola offers a powerful booking software for tours and attractions. The system is flexible and user-friendly, enhancing marketing and booking processes.

Popular Business Setting

for Xola

Top Industries

  • Hospitality
  • Entertainment
  • Sports

Popular in

  • Small Business
  • Enterprise
  • Mid Market

Xola is popular in Hospitality, Entertainment, and Sports and is widely used by Small Business, Enterprise, and Mid Market.

Xola Customer wins, Customer success stories, Case studies

What makes Xola ideal for Helpdesk Management?

How efficiently Does Xola manage your Engagement Management?

What Are the key features of Xola for Sending & Publishing Communications?

What benefits does Xola offer for Rating And Review Management?

What Are the key features of Xola for Social Media Analytics?

11 buyers and buying teams have used Cuspera to assess how well Xola solved their Meeting Management needs. Cuspera uses 2486 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Meeting Management needs.

 

Washington Walks - Events Services - Small

Washington D.C., USA

Washington Walks struggled with their old booking software. They lost customer emails, reviews stayed hidden, and booking was hard. After switching to Xola, they fixed these problems fast. Bookings a...nd reviews increased right away. TripAdvisor reviews jumped 270%. Their ranking rose from the high 70s to 32nd in Washington D.C. Xola helped them reach more people and keep old customers coming back.

 

Trapped RGV - Entertainment - Small

USA

Xola helped Trapped RGV, an escape room business in South Texas, boost sales by 10% in one month. The team used Xola’s lightning deals and capacity utilization reports to fill empty time slots. One r...oom saw a 500% revenue increase in just six weeks. Xola’s dashboard made it easy to add new rooms and communicate with customers. The owner praised Xola’s simple checkout and fast support.

 

Tourscale - Events Services - Small

State College, USA

Tourscale used Xola to grow from one trolley pub to nearly 20 franchise locations. Xola's booking software made daily operations easier and helped increase sales. The platform's features, like driver... assignment and waiver integration, saved time and improved efficiency. Tourscale found onboarding new franchisees simple with Xola. The company credits Xola as a key partner in their rapid expansion.

 

Skal Axe Throwing - Entertainment - Small

Biloxi, USA

Xola helped Skal Axe Throwing fill five axe-throwing lanes every week. The business uses Xola for online bookings, split payments, and digital waivers. This makes it easy for groups to reserve lanes ...and sign waivers before arrival. Nearly 80% of bookings are made in advance, keeping the venue busy. Xola's features save time and improve the guest experience.

 

Raise A Glass Wine Tours - Hospitality - Small

Grand Rapids, USA

Raise A Glass Wine Tours used Xola to launch Michigan's first city-style wine tour. Xola made it easy for guests to book tours online, leading to sold-out events within months. Automated SMS and flex...ible booking features helped the team manage both shared and private tours. Customers preferred booking through Xola over other channels. The business credits Xola for smooth operations and strong customer communication.

 

RaceQuest Travel - Hospitality - Small

Birmingham, USA

Xola helped RaceQuest Travel double their business in one year. The company used to rely on manual processes with Excel and struggled to keep up with growth. After switching to Xola, they saw revenue... and customer numbers climb. Xola's booking, reporting, and integration features made operations easier and saved time. The team now manages global bookings, streamlines back-office tasks, and delivers better service to clients.

Frequently Asked Questions(FAQ)

for Xola

What is Xola used for?

Xola is a Meeting Management Software mainly used by its customers to Increase Sales & Revenue and Enhance Customer Relationships by Helpdesk Management, Engagement Management and Sending & Publishing Communications .

What are the top features of Xola?

Personalization, Dashboard and Ticketing are some of the top features of Xola.

Who uses Xola?

Xola is used by Hospitality, Entertainment and Sports among other industries.

What are Xola alternatives?

Acuity Scheduling, BoardPAC, Appointlet and Skedda are popular alternatives for Xola.

Where is Xola located?

Xola is headquartered at San Francisco, California.
lightning

Peers used Xola for helpdesk management and engagement management

Xola Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.88/5

Read Reviews (2)
Analytics

4.11/5

Read Reviews (93)
Custom Reports

3.68/5

Read Reviews (318)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.88/5

Read Reviews (2)
Analytics

4.11/5

Read Reviews (93)
Custom Reports

3.68/5

Read Reviews (318)

Software Failure Risk Guidance

?

for Xola

Overall Risk Meter

Low Medium High

Top Failure Risks for Xola

Xola Profile

Company Name

Xola

Company Website

https://www.xola.com/

HQ Location

San Francisco, California

Employees

51-100

Social

Financials

SERIES A