Yellow.ai Overview

Yellow.ai addresses the challenges of managing complex enterprise customer service through its autonomous service AI agents. These AI agents are crafted to understand and reason, providing solutions that create value at scale. By automating customer interactions, Yellow.ai helps enterprises handle high volumes of inquiries efficiently while maintaining a human-like interaction quality. This platform is particularly beneficial for businesses looking to enhance their customer service without overburdening human agents, allowing for seamless handling of routine queries and freeing up staff for more complex issues. With a focus on enterprise scale and security, Yellow.ai transforms how businesses approach customer service automation.

Use Cases

Customers recommend Engagement Management, Customer Feedback Management, Upselling, as the business use cases that they have been most satisfied with while using Yellow.ai.

Other use cases:

  • Knowledge Management
  • Conversion Management
  • Social Media Analytics
  • Engaging On Social Media
  • Identify Target Customers
  • Generation Of New Leads
  • Cross Selling
See all use cases See less use cases

Business Priorities

Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Yellow.ai.

Other priorities:

  • Improve Brand Engagement
  • Increase Customer Life Time Value
  • Improve Stakeholder Relations
  • Acquire Customers
See all business priorities See less business priorities

Yellow.ai Use-Cases and Business Priorities: Customer Satisfaction Data

Yellow.ai's features include Bot, and Conversation Intelligence. and Yellow.ai support capabilities include AI Powered, 24/7 Support, Email Support, etc. also Yellow.ai analytics capabilities include Analytics, and Custom Reports.

Reviews

"Thanks for bringing up something like SIA and providing a new experience to employees. I'm sure employees are going to love it. It has made the job easy in lot of ways. Major highlight which I want to point out - 1. Applying leave has become so easy... now. I just have to tell SIA the kind of leave and date and the job is done. 2. The policies, now I can see all the policies at one place. I just have to ask SIA about the policy and she gives all the details. This will help the onboarding employees very well.Other than this, are the holiday lists, Applaud Cards, raising genie tickets for different concerns and many more, SIA does it all." - Tumul Shyam Varma

Yellow.ai, Certainly, DataRobot, Popup Maker, Octane AI, etc., all belong to a category of solutions that help Bot Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Yellowai offers a comprehensive suite for ticketing, live chat, help centers, and voice support. Enterprises benefit from advanced AI solutions.

Popular Business Setting

for Yellow.ai

Top Industries

  • Transportation/Trucking/Railroad

Popular in

Yellow.ai is popular in Transportation/Trucking/Railroad, and is widely used by

Yellow.ai Customer wins, Customer success stories, Case studies

How can Yellow.ai enhance your Engagement Management process?

How can Yellow.ai optimize your Customer Feedback Management Workflow?

How does Yellow.ai address your Conversion Management Challenges?

11 buyers and buying teams have used Cuspera to assess how well Yellow.ai solved their Bot Platform needs. Cuspera uses 280 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Bot Platform needs.

CUSTOMERS TESTIMONIALS
Yellow.ai testimonial

Tumul Shyam Varma

Employee

Flipkart
Thanks for bringing up something like SIA and providing a new experience to employees. I'm sure employees are going to love it. It has made the job easy in lot of ways. Major highlight which I want to point out - 1. Applying leave has become so easy now. I just have to tell SIA the kind of leave an...d date and the job is done. 2. The policies, now I can see all the policies at one place. I just have to ask SIA about the policy and she gives all the details. This will help the onboarding employees very well.Other than this, are the holiday lists, Applaud Cards, raising genie tickets for different concerns and many more, SIA does it all.

Testimonial By Tumul Shyam Varma
Yellow.ai testimonial

Nitin Sethi

VP Digital

Indigo Airlines
Maintaining a delightful and consistent customer experience revolves around customer empathy and it needs continuous investment in people, processes, and partners. Yellow Messenger has facilitated 77% of our customers to self-serve for queries like web check-in, flight status and more, enabling us ...to deliver an exceptional experience to our customers.

Testimonial By Nitin Sethi
Yellow.ai testimonial

Ramesh Nayak

Deputy General Manager

Reliance Infrastructure Ltd
Apart from the delighted customers, we've seen a drop in Customer Support Calls as well which is major evolution in new utility business. Testimonial By Ramesh Nayak
CUSTOMERS TESTIMONIALS
Yellow.ai testimonial

Tumul Shyam Varma

Employee

Flipkart
Thanks for bringing up something like SIA and providing a new experience to employees. I'm sure employees are going to love it. It has made the job easy in lot of ways. Major highlight which I want to point out - 1. Applying leave has become so easy now. I just have to tell SIA the kind of leave an...d date and the job is done. 2. The policies, now I can see all the policies at one place. I just have to ask SIA about the policy and she gives all the details. This will help the onboarding employees very well.Other than this, are the holiday lists, Applaud Cards, raising genie tickets for different concerns and many more, SIA does it all.

Testimonial By Tumul Shyam Varma
Yellow.ai testimonial

Nitin Sethi

VP Digital

Indigo Airlines
Maintaining a delightful and consistent customer experience revolves around customer empathy and it needs continuous investment in people, processes, and partners. Yellow Messenger has facilitated 77% of our customers to self-serve for queries like web check-in, flight status and more, enabling us ...to deliver an exceptional experience to our customers.

Testimonial By Nitin Sethi
Yellow.ai testimonial

Ramesh Nayak

Deputy General Manager

Reliance Infrastructure Ltd
Apart from the delighted customers, we've seen a drop in Customer Support Calls as well which is major evolution in new utility business. Testimonial By Ramesh Nayak
 

Zoho Reignites CRM for Acme Brick Company - MarTech Cube

Read on →
 

Startups chase finserv companies seeking GenAI customer support use cases

Yellow.ai, a conversational AI startup, is developing AI models for financial services, focusing on card issue support, loan processing, and customer acquisition. These models aim to improve accuracy... and latency while sounding more human. The company is backed by Lightspeed and Westbridge Capital, and targets the highly regulated financial services sector with its AI solutions.

Read on →

A Leading American Automaker - Automotive - Very Large

Yellow.ai Voice AI agent automated employee support for a leading American automaker. The system achieved 85% automation in just 60 days, handling up to 200 daily calls. Employees now get fast, guide...d support even in noisy or complex call conditions. The solution reduced manual work and improved operational efficiency. Teams scaled support without adding staff or losing quality.

Read on →

Lion Parcel - Logistics

Lion Parcel faced many shipping questions every day and did not have enough agents to answer them all. They wanted to give good service to their customers. Lion Parcel used Yellow.ai's Generative AI-...powered chatbots on WhatsApp, Facebook, and Instagram. The chatbots answered customer questions in real time and in different languages. This helped customers get quick answers and made work easier for the agents. With this solution, Lion Parcel automated 85% of their customer service.

Read on →

Waste Connections - Utilities

Yellow.ai VoiceX helped Waste Connections automate customer service for over 100,000 users each year. The company faced high call volumes and needed 24/7 support in English and French. Yellow.ai depl...oyed an AI agent called Trina and an after-hours voicebot to handle scheduling, billing, and service requests. The solution enabled self-service, reduced operational costs, and saved millions of dollars. Customer satisfaction improved with faster, more reliable support.

Read on →

The City of Cape Coral - Government Administration - Large

Yellow.ai VoiceX helps the City of Cape Coral use voice and chat AI agents for citizen service. The city wanted to improve how it serves people. VoiceX gives human-like conversations and handles comp...lex questions. The city uses these AI agents to help citizens faster. This makes service better and saves time for city workers.

Read on →
lightning

Peers used Yellow.ai for engagement management and customer feedback management

Yellow.ai Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.87/5 ★

Read Reviews (45)
Analytics

4.83/5 ★

Read Reviews (20)
Custom Reports

4.22/5 ★

Read Reviews (12)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.87/5 ★

Read Reviews (45)
Analytics

4.83/5 ★

Read Reviews (20)
Custom Reports

4.22/5 ★

Read Reviews (12)

Software Failure Risk Guidance

?

for Yellow.ai

Overall Risk Meter

Low Medium High

Top Failure Risks for Yellow.ai

Yellow.ai News

Product

Yellow.ai Launches Nexus, the Industrys First Universal Agentic Interface - MarTech Cube

Yellow.ai has launched Nexus, the industry's first Universal Agentic Interface (UAI), transforming enterprise customer experience automation. Nexus shifts from tool-centric to agent-centric platforms, autonomously executing tasks based on enterprise-defined guardrails. It features three core capabilities: understanding, execution, and authority for action, and operates through specialized personas to manage the automation lifecycle. Nexus is now available for enterprise customers.

Read more →
Product

Yellow.ai Transforms Enterprise Automation with Nexus - Devdiscourse

Yellow.ai has launched Nexus, a Universal Agentic Interface that revolutionizes enterprise automation by enabling autonomous execution of processes. Nexus shifts from tool-centric platforms to software that supports human strategy, enhancing customer and employee experiences. It is globally available for enterprises seeking efficient automation solutions.

Read more →
Product

Yellow.ai unveils Nexus, redefining enterprise automation with the worlds first universal agentic interface - Business Review Live

Yellow.ai has launched Nexus, the first Universal Agentic Interface (UAI) for enterprise automation. Nexus shifts from traditional AI copilots to an agent-centric model, autonomously executing tasks while humans define strategies. Key features include Eyes for understanding, Hands for execution, and Autonomy for action. Nexus integrates with over 100 systems, enhancing enterprise automation and customer experience.

Read more →
Product

Yellow.ai Launches Nexus Universal Agentic Interface - Destination CRM

Yellow.ai has introduced the Nexus Universal Agentic Interface, a new platform designed to enhance customer experience automation. This launch aims to streamline interactions by leveraging AI-driven solutions, offering businesses improved efficiency in managing customer interactions.

Read more →

Yellow.ai Profile

Company Name

Yellow.ai

Company Website

https://yellow.ai/

HQ Location

1811 Silverside road, Wilmington City, Newcastle County, Delaware 19810-4345

Employees

251-500

Social

Facebook Linkedin Twitter

Financials

SERIES C