Yotpo Overview

Yotpo is a commerce marketing cloud offering advanced solutions for reviews, visual marketing, loyalty, and referrals. It enables customer acquisition, content moderation, and performance analytics in one platform.

Use Cases

Customers recommend Advertisement, Engagement Management, Social Media Management, as the business use cases that they have been most satisfied with while using Yotpo.

Other use cases:

  • Rating And Review Management
  • Content Management
  • Sending & Publishing Communications
  • Revenue Cycle Management
  • Loyalty Management
  • Customer Feedback Management
  • Personalized Marketing
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Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Yotpo.

Other priorities:

  • Improve Brand Engagement
  • Increase Sales & Revenue
  • Improve ROI
  • Build Brand Awareness
  • Increase Customer Life Time Value
  • Enter New Markets Internationally Or Locally
  • Improve Digital And Social Presence
  • Improve Consistency
  • Scale Best Practices
  • Launch New Products
  • Grow Market Share
  • Reduce Bounce
  • Improve Efficiency
  • Increase Average Basket Value
  • Improve Visibility
See all business priorities See less business priorities

Yotpo Use-Cases and Business Priorities: Customer Satisfaction Data

Yotpo works with different mediums / channels such as Social Media. Website. Facebook etc.

Yotpo's features include Widgets, Personalization, Landing Page, etc. and Yotpo support capabilities include AI Powered, 24/7 Support, Phone Support, etc. also Yotpo analytics capabilities include Custom Reports, and Analytics.

Reviews

"From the start, we’ve had a vision for a loyalty program that went beyond points. Yotpo has been a true partner in supporting all of the unique VIP tier benefits and functionality that we wanted our customers to unlock." - Erica Richey

Yotpo, Okendo, NiceJob, Broadly, BirdEye, etc., all belong to a category of solutions that help Reviews and Reputation. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Yotpo

Top Industries

  • Consumer Goods
  • Health, Wellness and Fitness
  • Sports

Popular in

  • Small Business
  • Mid Market
  • Large Enterprise

Yotpo is popular in Consumer Goods, Health, Wellness And Fitness, and Sports and is widely used by Small Business, Mid Market, and Large Enterprise.

Comprehensive Insights on Yotpo Use Cases

What Are the key features of Yotpo for Engagement Management?

How can Yotpo enhance your Social Media Management process?

How does Yotpo address your Rating And Review Management Challenges?

What solutions does Yotpo provide for Content Management?

52+ more Business Use Cases

14 buyers and buying teams have used Cuspera to assess how well Yotpo solved their Reviews and Reputation needs. Cuspera uses 6551 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Reviews and Reputation needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Yotpo testimonial

Erica Richey

Director of Customer Marketing

ThirdLove
From the start, we’ve had a vision for a loyalty program that went beyond points. Yotpo has been a true partner in supporting all of the unique VIP tier benefits and functionality that we wanted our customers to unlock. Testimonial By Erica Richey
Yotpo testimonial

Steve Madden

CEO

Steve Madden
Yotpo's agile and single-platform approach improves our ability to provide a unified customer experience, not just for Steve Madden but across Testimonial By Steve Madden
Yotpo testimonial

Greggory Hell

SoFood - Food Trucks
We have always tried loyalty programs. But now with Yollty, we are presenting to our clients an original, modern, practical and playful solution. Testimonial By Greggory Hell
CUSTOMERS TESTIMONIALS
Yotpo testimonial

Erica Richey

Director of Customer Marketing

ThirdLove
From the start, we’ve had a vision for a loyalty program that went beyond points. Yotpo has been a true partner in supporting all of the unique VIP tier benefits and functionality that we wanted our customers to unlock. Testimonial By Erica Richey
Yotpo testimonial

Steve Madden

CEO

Steve Madden
Yotpo's agile and single-platform approach improves our ability to provide a unified customer experience, not just for Steve Madden but across Testimonial By Steve Madden
Yotpo testimonial

Greggory Hell

SoFood - Food Trucks
We have always tried loyalty programs. But now with Yollty, we are presenting to our clients an original, modern, practical and playful solution. Testimonial By Greggory Hell

Case Studies

Consumer Goods

CASE STUDY Simba Sleep

Yotpo Reviews helped Simba Sleep collect over 200,000 customer reviews. Simba Sleep needed a way to stand out in the crowded online mattress market and show social proof. Yotpo made it easy for shopp...ers to leave and filter reviews. The customer success team at Yotpo guided Simba Sleep to improve their review strategy. Simba Sleep used these reviews in marketing and to improve products. Customer feedback became a key part of their business growth.

Read more →

CASE STUDY Trinity Road

Yotpo helped Trinity Road boost revenue and improve customer retention. After switching from Stamped.io back to Yotpo, Trinity Road saw better SEO, higher conversions, and happier customers. Their lo...yalty program drove $5.27 million in revenue and increased repeat purchase rate from 15% to 55%. Customer engagement reached 22%, and order to review rate hit 4%. Trinity Road credits Yotpo for making their customer service workflow smoother and their marketing more effective.

Read more →
Food & Beverages

CASE STUDY Sneak

Yotpo Loyalty helped Sneak boost repeat purchases and average order value. Sneak moved from a custom loyalty system to Yotpo to scale and engage more customers. They used features like receipt scanni...ng and exclusive product rewards. Repeat purchase rate rose by 23%. Loyalty redeemers had 4x higher repeat purchase rates. Average order value for loyalty users increased by 24%. 15% of customers joined the loyalty program.

Read more →
Food & Beverages

CASE STUDY St. Agrestis

Yotpo helped St. Agrestis improve their email marketing results. The company wanted a more connected approach to customer data and unified email and loyalty programs. After a 3-week migration, they c...reated unique email journeys for different customer segments. St. Agrestis achieved a 58% average open rate and 11% conversion rate on early access drops. Opt out rates stayed low at 0.13%. The new system increased revenue and made the customer journey smoother.

Read more →
Apparel & Fashion

CASE STUDY ThirdLove

Yotpo Loyalty & Referrals helped ThirdLove relaunch their loyalty program. ThirdLove focused on making rewards simple and easy to use. In 9 months, they saw a 4.22% increase in overall RPR. The loyal...ty program reached 19% participation. Redeemers spent over $10 million. Average orders per user rose by 65%, and average revenue per user increased by 56%.

Read more →
Consumer Goods

CASE STUDY Slumber Cloud

Yotpo Reviews helped Slumber Cloud improve their customer experience. Before, customers struggled to find helpful reviews, and the support team got too many questions. With Yotpo’s Smart Filters and ...Reviews Carousel, customers can now search reviews by details like weight and temperature. The support team answers fewer questions. Slumber Cloud collected 17,000 reviews and made their site easier to use. The new Reviews widget and layout boosted engagement and made shopping smoother.

Read more →

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Introducing Yotpo Subscriptions!

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Frequently Asked Questions(FAQ)

for Yotpo

What is Yotpo?

Yotpo is a user-generated content marketing platform that provides advanced solutions for building brand value, customer experience, visual marketing, loyalty and referrals. It is suited for e-commerce marketers looking to accelerate growth by enabling advocacy and maximizing customer lifetime value.

It features SMS marketing, Reviews & Ratings, Loyalty & Referrals, Visual Marketing and easy integration. It allows to moderate, measure and optimize all your content in one platform.

It offers content generation through reviews, community Q&A, photos, social curation and on-site social proof. It allows to acquire customers through custom-designed customer experience, on-site conversions, referral programs, visitor’s email, campaigns and traffic acquisitions. It provides with measurable ROI, dashboards, customer management, consumer insights, program and performance analytics.

What is Yotpo used for?

Yotpo is a Reviews and Reputation Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Advertisement, Engagement Management and Social Media Management .

What are the top features of Yotpo?

Widgets, Personalization and Landing page are some of the top features of Yotpo.

Who uses Yotpo?

Yotpo is used by Consumer Goods, Health, Wellness And Fitness and Sports among other industries.

What are Yotpo alternatives?

Okendo, NiceJob, Broadly and BirdEye are popular alternatives for Yotpo.

Where is Yotpo located?

Yotpo is headquartered at 33 West 19th Street, 5th floor, New York City, NY 10011, USA.
lightning

Peers used Yotpo for advertisement and engagement management

Yotpo Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.57/5 ★

Read Reviews (34)
Custom Reports

3.99/5 ★

Read Reviews (1042)
Analytics

3.85/5 ★

Read Reviews (324)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.57/5 ★

Read Reviews (34)
Custom Reports

3.99/5 ★

Read Reviews (1042)
Analytics

3.85/5 ★

Read Reviews (324)

Software Failure Risk Guidance

?

for Yotpo

Overall Risk Meter

Low Medium High

Top Failure Risks for Yotpo

Yotpo, Ltd Profile

Company Name

Yotpo, Ltd

Company Website

https://www.yotpo.com/

Year Founded

2011

HQ Location

33 West 19th Street, 5th floor, New York City, NY 10011, USA

Employees

251-500

Social

Facebook Linkedin Twitter

Financials

SERIES D