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Zoom Virtual Agent: Reviews, Testimonials and Expert Opinions
(2157)Deliver intelligent support with conversational AI
Top 31 Zoom Virtual Agent Alternatives
Chatbot
ChatBot ‚Customer Service AI Bot Platform For Websites
Chatbot is a chatbot software that simulates human-like conversations with users via text messages on chat. It builds and launches conversational chatbots without coding. It creates sales opportunities, diversifies lead generation strategy and improves sales efficiency without increasing headcount. It helps the team and customers achieve their goals faster. ...
It personalized customer experience, engaging prospects and customers across multiple communication channels, optimize sales process, generate and qualify leads, provide personalized recommendations, schedule sales calls and meetings, connect leads with sales reps in real-time, simplify sending sales inquiries, and streamline every aspect of customer service processes.
Key features include automatically collecting user data while chatting, organizing users into custom contact lists, no-code chatbot builder, chatbot testing tool, customizable chat widget, prebuilt templates, team up and move faster, measure chatbots’ performance using real-time analytics, and more. Use ChatBot on different platforms and channels using one-click integration Facebook Messenger, Slack, LiveChat, WordPress, and more.
SmartAction
conversational AI, Virtual Agents for Call Center Automation
SmartAction is a Conversational Intelligence tool that provides artificial intelligence-based services to businesses across diverse industries including financial services, healthcare, insurance, retail, travel and hospitality and utilities. It’s an AI-powered virtual agent solution for contact centers over voice, chat, and SMS. It helps to improve ROI, scale best practices and enhance customer relationships. ...
SmartAction supports with a custom solution for the brands based on the business requirements matched with the best practices. It also develops the AI-Powered Virtual Agent and integrates it with the existing data systems and telephony.
Some of its features include natural language processing (NLP) to mimic live agent behavior, unlimited usage (scalability), changes, tweaks, and edits to conversation flows, ongoing tuning, improvements, maintenance and 24/7 Support.
Liveperson AI Chatbot
Better conversations start with a better AI chatbot
Liveperson is a conversational platform for sales, marketing, customer care teams to enhance customer engagement and increase revenue. Liveperson helps teams to sell products, answer ...
Liveperson uses Artificial intelligence for a seamless conversational experience on the most popular messaging bot channels. It comes with ability to buy products and get answers to questions in messaging channels using AI.
U-Analyze
Speech Analytics Software & Solutions - Uniphore
U-Analyze (formerly auMina) is an AI-powered conversational analytics platform that is user-centric, harnessing conversational analytics to transform the experiences of both customers and contact center representatives, toward meeting customer needs. It helps to acquire customers and improve efficiency. ...
U-Analyze combines the power of AI and NLP to uncover real insights from customer conversations, empowering organizations to deliver personalized customer service experiences. It also helps to gain intelligent insights, discover customer real intent, transform performance management, automate agent tasks and more.
Sendbird
A Complete Chat Platform, In-App Chat and Messaging
Sendbird is a user engagement platform to build connections in a digital world trusted by modern digital apps like Reddit, Delivery Hero, Dream 11, Carousell, Teladoc, and Hinge with the help of real-time chat, voice, and video experiences into their app to build connections with users and between users. It helps to build experiences that drive engagement and increases transactions. ...
The API-based chat service lets to build in-app chat with all the features of a modern messenger without sacrificing control over the data or user experience. Boosts social and customer engagement with voice and video interactions that create deeper and more personal connections, also embed live chat support at the point of need so customers can get answers without leaving the app.
Its features are In-app chat support, Multi-channel support, Agent interface, Admin dashboard, Advanced analytics, Desk platform APIs and more.
HubSpot Service Hub
Customer service software to answer customer queries and issues.
HubSpot Service Hub is a customer service software that helps to deliver organized customer service that gives efficient help and complete answers to customer queries and issues. It helps to boost the productivity of customer service teams. It helps to increase revenue and increase customer satisfaction. ...
Service Hub also offers a complete help desk with built-in automation and reporting, so you can turn chats and emails into tickets that are easily organized, prioritized, and tracked. Service Hub helps to improve customer experience with the Conversations inbox, which brings all communication channels — email inboxes, live chat, forms, Facebook messenger, and more — together into one universal inbox. Each conversation is enriched by the HubSpot CRM, so customer service reps have contextual information about the customer's history with the company.
Service Hub enables businesses to provide self-service solutions to their customers with support from knowledge base tools, library of support articles. Service Hub's live chat makes it easy to engage more customers in conversations. And using the service bot, businesses can scale these conversations to help customers get answers without involving a human specialist.
Helprace
Provide a personalized one-on-one support experience. Boost productivity and collaborate
Helprace is a cloud-based customer service software suite with a ticketing system and self-service help desk. It helps to increase productivity of service agents, optimization of workflows and provides skill based routing. ...
With Helprace, users can manage emails with a ticketing help desk, offer a knowledge base and a customer community. It integrates multiple tools together for great customer service, including tickets, email management, customer community, feedback, docs and knowledge base. The tool allows users to set rules that trigger automated workflows for managing tickets. It is also equipped with features that enable them to communicate with their customers in a more personalized manner.
Key features include tickets and email management, reports, community and feedback, docs and KB, localization, and more. Helprace assists support teams in reducing the number of tickets and emails they are handling. Its capability to produce a comprehensive knowledge base that consolidates important documents, articles, and contents customers need. Customers can even access this knowledge base from their mobile devices.
DeskXpand
Helpdesk management software is just the perfect ticketing tool
DeskXpand is a sturdy and flexible program that can scale to match an organization’s needs. DeskXpand has everything needed to communicate effectively with the customers. A full-fledged ticket management system typically provides all of the necessary elements for delivering a flawless and cost-effective customer experience. ...
It enables to provide great experiences to the customers and helps to simplify the support. Solve customer queries and issues by acknowledging the incoming tickets. Analyze the areas of improvement for better customer service and enables team collaboration to resolve the customer quires quickly.
DeskXpand Features include effortless ticket management, engaging with customers across all channels, built-in-automation functionalities, enabling effective communication within the team to resolve issues together, proactive solutions to simple problems, analyzing insights, email helpdesk and more.
U-Analyze
Speech Analytics Software & Solutions - Uniphore
Zoom Virtual Agent and U-Analyze both offer chatbot solutions with distinct strengths. Zoom Virtual Agent excels in broad operational capabilities catering to large enterprises across diverse industries, with comprehensive vendor support including round-the-clock assistance. It effectively enhances customer relationships and supports helpdesk and knowledge management. U-Analyze, on the other hand, is geared towards improving customer service and sales velocity within smaller to mid-sized businesses. It specializes in call management and customer interaction analysis, offering insightful analytics and strong call management support, often in the financial and tech sectors. ...
Chatbot
ChatBot ‚Customer Service AI Bot Platform For Websites
Chatbot and Zoom Virtual Agent both excel in chatbot capabilities, yet cater to different operational environments and business goals. Chatbot is geared towards sales, customer engagement, and ease of data integration, suitable for larger and diverse enterprises, especially in construction and banking. On the other hand, Zoom Virtual Agent shines in helpdesk and knowledge management, enhancing customer relationships and workflows primarily for the tech industry, with unmatched support resources and analytics capabilities for enterprises. ...
Sendbird
A Complete Chat Platform, In-App Chat and Messaging
Zoom Virtual Agent and Sendbird both excel in the chatbot category but cater to different operational needs. Zoom Virtual Agent is well-suited for enterprises looking to enhance customer relationships through comprehensive support channels, while Sendbird focuses on engagement and communication management, appealing more to large enterprises and sectors requiring video and chat functionalities. Each offers robust features, but Zoom Virtual Agent emphasizes AI and analytics, whereas Sendbird prioritizes integration and privacy. ...
SmartAction
conversational AI, Virtual Agents for Call Center Automation
Zoom Virtual Agent focuses on large enterprises with robust chatbot capabilities spanning customer satisfaction and engagement analytics. SmartAction, however, caters to mid-market and consumer services, emphasizing AI-driven features for order management and customer engagement. User support options for both prioritize 24/7 availability, suitable for operational efficiency. Zoom's integration and compliance tools support data-intensive industries, while SmartAction's emphasis on AI and analytics aligns well with scaling best practices in dynamic environments. ...
SmatBot
SmarttBot - Conversational bot building platform
SmatBot is a Chatbot building platform to create customizable chatbots for lead generation, live chat support, interactive landing pages, surveys, inquiries, appointments, feedback and suggestions for business without coding, using rule-based flow builder and artificial intelligence(AI). It is designed to cater to all types of businesses to solve their business needs. ...
SmatBot provides a unified chatbot experience from websites, blogs, and Facebook messenger. It supports the lead nurturing process with gamified conversations, multiple offers and additional information until the customer willingly shares their information. All the leads are shared in real-time while the tool provides 24*7 chat support.
Some of its features include appointment booking, CRM integration, dynamic responses using API's, interactive landing pages, 50+ languages support, etc.
U-Self Serve
Enterprise Virtual Assistant & Ai Chatbot - Uniphore
U-Self Serve (formerly Akeira™) is an omnichannel AI enabled conversational assistant that provides sales and customer service automation and enhanced customer engagement and can be deployed across various industries. It is location and language agnostic and can provide cross-channel conversations with consumers. ...
U-Self Serve is provided with a self-service interface and delivers information in real-time, in addition to customer analytics, with a human-like conversational experience. It is always on 24/7 driving seamless customer engagement and contextual conversations across various channels.
It enables personalized customer interactions, resulting in faster outcomes and reduced customer care costs.
Botup by 500apps
Platform to build chatbots for teams on Facebook, Slack, WhatsApp, SMS, and Website.
Botup by 500apps is a powerful and intuitive solution to build, monitor, and analyze chatbots. Ditch coding and build a customized chatbot in minutes! BotUp's visual flow builder makes it easy to build robust chatbots. Drag-and-drop option allows non-programmers to create powerful chatbots. ...
Botup allows to personalize responses, collect leads, enhance customer service, prioritize tasks, schedule meetings, set up reminders, share updates, collaborate on files, and complete surveys.
Enjoy saved time, effort, and money by automating repetitive tasks without having to code. Pull in relevant information based on what users say to the bots with powerful integrations.
Amelia
Digital Employee and Conversational AI solution that delivers the best elements of human interaction – conversation, expression, emotion and understanding
Amelia is a Conversational intelligence tool that delivers the best elements of human interaction, conversation, expression, emotion, and understanding to user experiences every day, driving deeper connections and greater business value and offers on-premise and cloud-based deployments with secure back-end integrations, customized as needed. It helps to improve ROI, increase sales and revenue, and improve digital and social presence. ...
Amelia’s Digital Employee Builder enables companies to design custom-made, no-code Conversational AI at scale for a variety of use cases, accelerating deployment speed and time-to-value. It also assists users in building sophisticated and advanced new Digital Employees by offering suggestions and guidance during the creation of new roles and skills.
Amelia’s episodic memory, process memory, intent recognition and emotional intelligence helps to respond to complex queries, process transactions and deliver personalized customer service. Fluency in multiple languages makes Amelia ideal for any regional or global company that serves a broad and diverse client base. It also helps in learning the business logic and contextual understanding.
Messenger Bot
Automate & Combine Facebook Messenger and SMS to Grow Business
MessengerBot is a bot app that can be used on Facebook Messenger for effective ways to reach out to current and potential subscribers of Facebook and business pages. It is a marketing tool that can be used by large and small companies to reply to chats 24/7, send messages in large volumes, and also post videos and pictures to the Facebook page. ...
The app is provided with both marketing tools and Facebook message posting tools. The features include instant adding of users to the subscriber list, blocking of time wasters, preventing bots and spams, lead tagging and more. Auto Comment campaigns, Bulk Comment Reply Campaigns, Messenger eCommerce Store, Auto Reply Posts are a few more of the features of this app.
AIhelp
In-App Messaging & Operations AI Chatbot, Intelligence Form
AIHelp is an AI Customer Support Platform for messaging and operations for both mobile and web including many customer support functions. It also enables to provide personalized support using machine learning to drive higher rankings and retention and solve customer issues instantly. It helps to enhance customer relationships and scale best practices. ...
AIHelp helps in providing personalized support when and where the customers need it and enables them to customize the support and configure any workflow. It also supports web chat for a friendly conversational feel as the online customers prefer starting a live chat conversation to learn more about the product/services instantly.
Some of its features include in-app messaging, AI chatbot, auto-check form, push notifications, alerts, spotlight, App indexing, and much more.
Acobot
Conversational artificial intelligence platform and e-commerce application
Acobot is a Conversational AI platform that offers intelligent chatbots for e-commerce and online retailers to help boost online sales. It helps grow and power online stores by increasing product views and checkouts, reducing cart abandonment, and improving engagement during critical stages in the buyer experience. ...
It engages visitors' shop, guiding them through the sales funnel, converting those visitors into leads, then buyers, using behavior-based, personalized messages, and retain customers for more through lifetime engagement and remarketing. Acrobat's AI chatbot, converse with users in natural language, and seamlessly works with websites, email boxes and CRM.
Some of its features include increasing product page views by helping visitors find what they want, lead generation, recover more abandoned carts using emails that are composed and sent by AI, email marketing, discount coupons, and retain customers by rewarding them for shopping with the brand.
Mass Leads Maker
Inbound Business Strategy Software to capture & convert leads
Mass Leads Maker is a lead generation software to capture, convert and send to the prospects.
Cliengo
Chatbot platform that helps to convert website visitors into customers.
Cliengo a conversational intelligence platform is a chatbot that boosts business sales opportunities, chatting with the visitors proactively at any time. It helps to increase sales and revenue and improve efficiency. ...
Cliengo helps scale the business process by automating different customer contact points and providing 24/7 responses. It integrates easily with the CRMs on the market and its lead management platform helps organize and prioritize sales opportunities. It also converses proactively with each user, improving conversion results, and providing a friendlier experience through conversation.
Features of Cliengo include increasing sales by chatting 24/7, quickly respond to sponsor clients queries using WhatsApp, manage client information with free CRM, and assist the clients in real-time with Live Chat.
BotSailor
Telegram Chatbot Builder
BotSailor is a Telegram Bot Builder that is completely free. With its drag-and-drop flow builder, you can create a bot in minutes. BotSailor provides a chat widget for usage on websites in order to increase Telegram subscribers. ...
It offers a lot of fascinating features, like sequence messages, user input flow, condition-based bots, instructions or permanent menu bots, actions button bots, and an ecommerce shop inside Telegram bot, among others.
U-Capture
Maximize voice investments with AI-ready data
U-Capture gives the power to listen, the freedom to share and the insight to act upon the enterprise-wide voice data, with 100% open access and real-time audio streaming of high-quality conversational data. ...
Ensures never misses a word, empowering to capture every interaction across the customer and employee journey and gain access to the world’s most extensive ecosystem of leading AI and analytics partners to support extensive use cases.
