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Zoom Virtual Agent: Reviews, Testimonials and Expert Opinions
(2157)Deliver intelligent support with conversational AI
Top 12 Zoom Virtual Agent Alternatives
Chatbot
ChatBot ‚Customer Service AI Bot Platform For Websites
Chatbot is a chatbot software that simulates human-like conversations with users via text messages on chat. It builds and launches conversational chatbots without coding. It creates sales opportunities, diversifies lead generation strategy and improves sales efficiency without increasing headcount. It helps the team and customers achieve their goals faster. ...
It personalized customer experience, engaging prospects and customers across multiple communication channels, optimize sales process, generate and qualify leads, provide personalized recommendations, schedule sales calls and meetings, connect leads with sales reps in real-time, simplify sending sales inquiries, and streamline every aspect of customer service processes.
Key features include automatically collecting user data while chatting, organizing users into custom contact lists, no-code chatbot builder, chatbot testing tool, customizable chat widget, prebuilt templates, team up and move faster, measure chatbots’ performance using real-time analytics, and more. Use ChatBot on different platforms and channels using one-click integration Facebook Messenger, Slack, LiveChat, WordPress, and more.
SmartAction
conversational AI, Virtual Agents for Call Center Automation
SmartAction is a Conversational Intelligence tool that provides artificial intelligence-based services to businesses across diverse industries including financial services, healthcare, insurance, retail, travel and hospitality and utilities. It’s an AI-powered virtual agent solution for contact centers over voice, chat, and SMS. It helps to improve ROI, scale best practices and enhance customer relationships. ...
SmartAction supports with a custom solution for the brands based on the business requirements matched with the best practices. It also develops the AI-Powered Virtual Agent and integrates it with the existing data systems and telephony.
Some of its features include natural language processing (NLP) to mimic live agent behavior, unlimited usage (scalability), changes, tweaks, and edits to conversation flows, ongoing tuning, improvements, maintenance and 24/7 Support.
Liveperson AI Chatbot
Better conversations start with a better AI chatbot
Liveperson is a conversational platform for sales, marketing, customer care teams to enhance customer engagement and increase revenue. Liveperson helps teams to sell products, answer ...
Liveperson uses Artificial intelligence for a seamless conversational experience on the most popular messaging bot channels. It comes with ability to buy products and get answers to questions in messaging channels using AI.
U-Analyze
Speech Analytics Software & Solutions - Uniphore
U-Analyze (formerly auMina) is an AI-powered conversational analytics platform that is user-centric, harnessing conversational analytics to transform the experiences of both customers and contact center representatives, toward meeting customer needs. It helps to acquire customers and improve efficiency. ...
U-Analyze combines the power of AI and NLP to uncover real insights from customer conversations, empowering organizations to deliver personalized customer service experiences. It also helps to gain intelligent insights, discover customer real intent, transform performance management, automate agent tasks and more.
Sendbird
A Complete Chat Platform, In-App Chat and Messaging
Sendbird is a user engagement platform to build connections in a digital world trusted by modern digital apps like Reddit, Delivery Hero, Dream 11, Carousell, Teladoc, and Hinge with the help of real-time chat, voice, and video experiences into their app to build connections with users and between users. It helps to build experiences that drive engagement and increases transactions. ...
The API-based chat service lets to build in-app chat with all the features of a modern messenger without sacrificing control over the data or user experience. Boosts social and customer engagement with voice and video interactions that create deeper and more personal connections, also embed live chat support at the point of need so customers can get answers without leaving the app.
Its features are In-app chat support, Multi-channel support, Agent interface, Admin dashboard, Advanced analytics, Desk platform APIs and more.
HubSpot Service Hub
Customer service software to answer customer queries and issues.
HubSpot Service Hub is a customer service software that helps to deliver organized customer service that gives efficient help and complete answers to customer queries and issues. It helps to boost the productivity of customer service teams. It helps to increase revenue and increase customer satisfaction. ...
Service Hub also offers a complete help desk with built-in automation and reporting, so you can turn chats and emails into tickets that are easily organized, prioritized, and tracked. Service Hub helps to improve customer experience with the Conversations inbox, which brings all communication channels — email inboxes, live chat, forms, Facebook messenger, and more — together into one universal inbox. Each conversation is enriched by the HubSpot CRM, so customer service reps have contextual information about the customer's history with the company.
Service Hub enables businesses to provide self-service solutions to their customers with support from knowledge base tools, library of support articles. Service Hub's live chat makes it easy to engage more customers in conversations. And using the service bot, businesses can scale these conversations to help customers get answers without involving a human specialist.
Helprace
Provide a personalized one-on-one support experience. Boost productivity and collaborate
Helprace is a cloud-based customer service software suite with a ticketing system and self-service help desk. It helps to increase productivity of service agents, optimization of workflows and provides skill based routing. ...
With Helprace, users can manage emails with a ticketing help desk, offer a knowledge base and a customer community. It integrates multiple tools together for great customer service, including tickets, email management, customer community, feedback, docs and knowledge base. The tool allows users to set rules that trigger automated workflows for managing tickets. It is also equipped with features that enable them to communicate with their customers in a more personalized manner.
Key features include tickets and email management, reports, community and feedback, docs and KB, localization, and more. Helprace assists support teams in reducing the number of tickets and emails they are handling. Its capability to produce a comprehensive knowledge base that consolidates important documents, articles, and contents customers need. Customers can even access this knowledge base from their mobile devices.
DeskXpand
Helpdesk management software is just the perfect ticketing tool
DeskXpand is a sturdy and flexible program that can scale to match an organization’s needs. DeskXpand has everything needed to communicate effectively with the customers. A full-fledged ticket management system typically provides all of the necessary elements for delivering a flawless and cost-effective customer experience. ...
It enables to provide great experiences to the customers and helps to simplify the support. Solve customer queries and issues by acknowledging the incoming tickets. Analyze the areas of improvement for better customer service and enables team collaboration to resolve the customer quires quickly.
DeskXpand Features include effortless ticket management, engaging with customers across all channels, built-in-automation functionalities, enabling effective communication within the team to resolve issues together, proactive solutions to simple problems, analyzing insights, email helpdesk and more.
