Zoom Virtual Agent Overview

Zoom Virtual Agent resolves customer issues efficiently and accurately. The AI chatbot boosts contact center efficiency and saves money.

Use Cases

Customers recommend Helpdesk Management, Knowledge Management, Customer Feedback Management, as the business use cases that they have been most satisfied with while using Zoom Virtual Agent.

Other use cases:

  • Workflow Management
  • Onboarding
  • Engagement Management
  • Social Media Analytics
  • Contact List Management
  • Coaching
  • Sending & Publishing Communications
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Improve ROI are the most popular business priorities that customers and associates have achieved using Zoom Virtual Agent.

Other priorities:

  • Acquire Customers
  • Increase Sales & Revenue
  • Establish Thought Leadership
  • Enter New Markets Internationally Or Locally
  • Build Brand Awareness
  • Scale Best Practices
  • Launch New Products
  • Improve Brand Engagement
See all business priorities See less business priorities

Zoom Virtual Agent Use-Cases and Business Priorities: Customer Satisfaction Data

Zoom Virtual Agent works with different mediums / channels such as User Generated Content. Blogs. Social Media etc.

Zoom Virtual Agent's features include Ticketing, Dashboard, Personalization, etc. and Zoom Virtual Agent support capabilities include Phone Support, Email Support, Chat Support, etc. also Zoom Virtual Agent analytics capabilities include Analytics, and Custom Reports.

Reviews

"We've experienced a drastic increase in our self-service rate to 50% with Solvvy. It's been an incredible asset in helping our customers stay calm and happy." - Layna Smith

Zoom Virtual Agent, Giva, Chatbot, EvantoDesk, Liveperson AI Chatbot, etc., all belong to a category of solutions that help Chatbot. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Zoom Virtual Agent

Top Industries

  • Internet
  • Computer Software
  • Information Technology and Services

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Zoom Virtual Agent is popular in Internet, Computer Software, and Information Technology And Services and is widely used by Mid Market, Small Business, and Enterprise.

Comprehensive Insights on Zoom Virtual Agent Use Cases

How efficiently Does Zoom Virtual Agent manage your Helpdesk Management?

What benefits does Zoom Virtual Agent offer for Knowledge Management?

Why is Zoom Virtual Agent the best choice for Customer Feedback Management?

How can Zoom Virtual Agent enhance your Workflow Management process?

Why is Zoom Virtual Agent the best choice for Onboarding?

11 buyers and buying teams have used Cuspera to assess how well Zoom Virtual Agent solved their Chatbot needs. Cuspera uses 2157 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Chatbot needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Zoom Virtual Agent testimonial

Layna Smith

Head of Customer Experience

Calm
We've experienced a drastic increase in our self-service rate to 50% with Solvvy. It's been an incredible asset in helping our customers stay calm and happy. Testimonial By Layna Smith
Zoom Virtual Agent testimonial

Sarah Rosenzweig

Director of Customer Experience

Stash
Having Solvvy allowed us to rapidly grow our account base without proportionately growing our tickets or our customer support team. Testimonial By Sarah Rosenzweig
Zoom Virtual Agent testimonial

Morgan Wood

Head of Customer Happiness

GoFundMe
Solvvy has given us the opportunity to look at our support department and refine how we run it, delivering a more focused customer experience Testimonial By Morgan Wood
CUSTOMERS TESTIMONIALS
Zoom Virtual Agent testimonial

Layna Smith

Head of Customer Experience

Calm
We've experienced a drastic increase in our self-service rate to 50% with Solvvy. It's been an incredible asset in helping our customers stay calm and happy. Testimonial By Layna Smith
Zoom Virtual Agent testimonial

Sarah Rosenzweig

Director of Customer Experience

Stash
Having Solvvy allowed us to rapidly grow our account base without proportionately growing our tickets or our customer support team. Testimonial By Sarah Rosenzweig
Zoom Virtual Agent testimonial

Morgan Wood

Head of Customer Happiness

GoFundMe
Solvvy has given us the opportunity to look at our support department and refine how we run it, delivering a more focused customer experience Testimonial By Morgan Wood

Case Studies

Apparel & Fashion

CASE STUDY Good American

Zoom helped Good American improve team communication and productivity. The company used Zoom's platform to connect teams and streamline meetings. This made it easier for employees to work together. G...ood American saw better teamwork and faster decision making. The solution supported their growth in the apparel and fashion industry.

Read more →
Sports

CASE STUDY Major League Baseball

Zoom helped Major League Baseball improve communication and teamwork. The platform made meetings and team chats easier. MLB used Zoom to connect staff and manage events. The solution increased produc...tivity and team effectiveness. Zoom supported MLB in reaching its goals.

Read more →
Human Resources

CASE STUDY Vensure

Zoom Contact Center helps Vensure give faster and smoother client care around the world. Vensure uses Zoom Contact Center to connect with clients quickly. The solution makes support easier for their ...team. Clients get help faster. Vensure can now serve clients in many countries without delays.

Read more →
Information Technology and Services

CASE STUDY Gainsight

Zoom helped Gainsight improve productivity and team effectiveness. Gainsight used Zoom's communication and collaboration tools. The solution made it easier for teams to work together. Gainsight saw b...etter results in their daily work. The story highlights how Zoom supports business productivity.

Read more →
Financial Services

CASE STUDY Capital One

Zoom helped Capital One improve communication and collaboration. Capital One used Zoom to connect teams and boost productivity. The solution made meetings easier and faster. Capital One saw better te...amwork and more effective work with Zoom.

Read more →
Entertainment

CASE STUDY Warner Bros. Discovery

Zoom helped Warner Bros. Discovery improve collaboration. The company needed a reliable way for teams to work together. Zoom provided tools for meetings and communication. This made teamwork easier a...nd more effective. Warner Bros. Discovery now has better productivity and team results.

Read more →

Video

Zoom Virtual Agent: Conversational AI for Better CX

Video Thumbnail

Frequently Asked Questions(FAQ)

for Zoom Virtual Agent

What is Zoom Virtual Agent?

Zoom Virtual Agent is a Complete Chatbot and Automation Platform helping top businesses deliver fully automated, personalized answers and workflows, intelligent channel routing, and best-in-class analytics. It delivers artificial intelligence-powered customer service and support with next-gen chatbot platforms. It allows customers to self-service their questions and enables organizations to scale with their growth.

Key features include smoothly running customer operations, increasing customer support efficiency, solving customer problems faster with an intelligent platform, delivering immediate resolutions to customer issues, deflecting most common support requests using AI and natural language processing, and more.

What is Zoom Virtual Agent used for?

Zoom Virtual Agent is a Chatbot Software mainly used by its customers to Enhance Customer Relationships and Improve ROI by Helpdesk Management, Knowledge Management and Customer Feedback Management .

What are the top features of Zoom Virtual Agent?

Ticketing, Dashboard and Personalization are some of the top features of Zoom Virtual Agent.

Who uses Zoom Virtual Agent?

Zoom Virtual Agent is used by Internet, Computer Software and Information Technology And Services among other industries.

What are Zoom Virtual Agent alternatives?

Giva, Chatbot, EvantoDesk and Liveperson AI Chatbot are popular alternatives for Zoom Virtual Agent.

Where is Zoom Virtual Agent located?

Zoom Virtual Agent is headquartered at 55 Almaden Boulevard, 6th Floor, San Jose, CA 95113.
lightning

Peers used Zoom Virtual Agent for helpdesk management and knowledge management

Zoom Virtual Agent Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.31/5 ★

Read Reviews (147)
Analytics

4.29/5 ★

Read Reviews (130)
Custom Reports

3.95/5 ★

Read Reviews (155)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.31/5 ★

Read Reviews (147)
Analytics

4.29/5 ★

Read Reviews (130)
Custom Reports

3.95/5 ★

Read Reviews (155)

Software Failure Risk Guidance

?

for Zoom Virtual Agent

Overall Risk Meter

Low Medium High

Top Failure Risks for Zoom Virtual Agent

Zoom Video Communications, Inc. News

Product

Zoom rolls out new agentic AI offerings to save time and drive connections - Yahoo Finance

Zoom has introduced new AI capabilities through its Custom AI Companion add-on, enhancing productivity across multiple platforms. This add-on allows integration with 16 third-party apps, including ServiceNow and Jira, and offers features like AI-generated meeting summaries and custom avatars. Available for $12 per user per month, it aims to streamline workflows for small businesses by automating tasks and improving collaboration.

Read more →
Financial

Zoom Communications delivers beat and raise for Q2 - Proactive financial news

Zoom Video Communications reported a strong Q2, with revenue rising 4.7% to $1.22 billion, surpassing Wall Street's $1.2 billion estimate. Adjusted EPS increased to $1.53, beating the $1.38 consensus. CEO Eric Yuan highlighted the company's highest revenue growth in 11 quarters and raised the full-year outlook, expecting revenue between $4.825 billion and $4.835 billion and adjusted EPS of $5.81 to $5.84.

Read more →
Financial

Zoom Communications Reports Financial Results for the Second Quarter of Fiscal Year 2026

Zoom Communications reported a 4.7% year-over-year increase in Q2 2026 revenue, reaching $1.217 billion. Enterprise revenue rose by 7%, and GAAP EPS increased by 65.7% to $1.16. The company repurchased 6 million shares and raised its full-year financial outlook, expecting revenue between $4.825 billion and $4.835 billion. Zoom's CEO highlighted the impact of AI on their operations and future growth.

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Product

Zoom Communications Introduces Enhanced Virtual Agent and AI Features to Improve Call Handling and Streamline Workflow - Quiver Quantitative

Zoom Communications has introduced several AI-driven enhancements, including the Zoom Virtual Agent integrated with Zoom Phone, offering a concierge service to automate routine calls and improve customer support. The launch of Zoom Hub provides a centralized workspace for managing Zoom assets, while the AI Companion tool enhances meeting scheduling and document management. These updates aim to boost productivity and streamline workflows, reinforcing Zoom's commitment to an AI-first collaboration platform.

Read more →

Zoom Video Communications, Inc. Profile

Company Name

Zoom Video Communications, Inc.

Company Website

https://zoom.us/

Year Founded

2011

HQ Location

55 Almaden Boulevard, 6th Floor, San Jose, CA 95113

Employees

1001-5000

Social

Facebook Linkedin Twitter

Financials

SERIES D