Zoom Virtual Agent Overview

Zoom Virtual Agent resolves customer issues efficiently and accurately. The AI chatbot boosts contact center efficiency and saves money.

Use Cases

Customers recommend Helpdesk Management, Knowledge Management, Customer Feedback Management, as the business use cases that they have been most satisfied with while using Zoom Virtual Agent.

Other use cases:

  • Workflow Management
  • Onboarding
  • Engagement Management
  • Social Media Analytics
  • Contact List Management
  • Coaching
  • Sending & Publishing Communications
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Business Priorities

Enhance Customer Relationships and Improve ROI are the most popular business priorities that customers and associates have achieved using Zoom Virtual Agent.

Other priorities:

  • Acquire Customers
  • Increase Sales & Revenue
  • Establish Thought Leadership
  • Enter New Markets Internationally Or Locally
  • Build Brand Awareness
  • Scale Best Practices
  • Launch New Products
  • Improve Brand Engagement
See all business priorities See less business priorities

Zoom Virtual Agent Use-Cases and Business Priorities: Customer Satisfaction Data

Zoom Virtual Agent works with different mediums / channels such as User Generated Content. Blogs. Social Media etc.

Zoom Virtual Agent's features include Ticketing, Dashboard, Personalization, etc. and Zoom Virtual Agent support capabilities include Phone Support, Email Support, Chat Support, etc. also Zoom Virtual Agent analytics capabilities include Analytics, and Custom Reports.

Reviews

"Codecademy has pretty ambitious goals, and with Solvvy we can identify and answer questions without adding more staff as we scale our product. It's easy for users, effortless for my team, and involves minimal overhead." - Riley Soter

Zoom Virtual Agent, Giva, Chatbot, EvantoDesk, Liveperson AI Chatbot, etc., all belong to a category of solutions that help Chatbot. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Zoom Virtual Agent

Top Industries

  • Internet
  • Computer Software
  • Information Technology and Services

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Zoom Virtual Agent is popular in Internet, Computer Software, and Information Technology And Services and is widely used by Mid Market, Small Business, and Enterprise.

Zoom Virtual Agent Customer wins, Customer success stories, Case studies

How does Zoom Virtual Agent facilitate Helpdesk Management?

How efficiently Does Zoom Virtual Agent manage your Knowledge Management?

How efficiently Does Zoom Virtual Agent manage your Customer Feedback Management?

What benefits does Zoom Virtual Agent offer for Workflow Management?

How can Zoom Virtual Agent enhance your Onboarding process?

11 buyers and buying teams have used Cuspera to assess how well Zoom Virtual Agent solved their Chatbot needs. Cuspera uses 2157 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Chatbot needs.

CUSTOMERS TESTIMONIALS
Zoom Virtual Agent testimonial

Riley Soter

Customer Support Manager

Codecademy
Codecademy has pretty ambitious goals, and with Solvvy we can identify and answer questions without adding more staff as we scale our product. It's easy for users, effortless for my team, and involves minimal overhead. Testimonial By Riley Soter
Zoom Virtual Agent testimonial

Sarah Rosenzweig

Director of Customer Experience

Stash
Having Solvvy allowed us to rapidly grow our account base without proportionately growing our tickets or our customer support team. Testimonial By Sarah Rosenzweig
Zoom Virtual Agent testimonial

Layna Smith

Head of Customer Experience

Calm
We've experienced a drastic increase in our self-service rate to 50% with Solvvy. It's been an incredible asset in helping our customers stay calm and happy. Testimonial By Layna Smith
CUSTOMERS TESTIMONIALS
Zoom Virtual Agent testimonial

Riley Soter

Customer Support Manager

Codecademy
Codecademy has pretty ambitious goals, and with Solvvy we can identify and answer questions without adding more staff as we scale our product. It's easy for users, effortless for my team, and involves minimal overhead. Testimonial By Riley Soter
Zoom Virtual Agent testimonial

Sarah Rosenzweig

Director of Customer Experience

Stash
Having Solvvy allowed us to rapidly grow our account base without proportionately growing our tickets or our customer support team. Testimonial By Sarah Rosenzweig
Zoom Virtual Agent testimonial

Layna Smith

Head of Customer Experience

Calm
We've experienced a drastic increase in our self-service rate to 50% with Solvvy. It's been an incredible asset in helping our customers stay calm and happy. Testimonial By Layna Smith

The ShareCo - Health, Wellness And Fitness

Zoom Video SDK helped The ShareCo improve online therapy. The company had trouble with other video APIs. They faced poor audio and video, high costs, and slow support. With Zoom Video SDK, they got b...etter audio and video. The platform allowed more custom features. The user experience became easier. The ShareCo now offers high-quality, face-to-face online therapy.

Read on →

Warner Bros. Discovery - Entertainment

Zoom helped Warner Bros. Discovery improve collaboration. The company needed a reliable way for teams to work together. Zoom provided tools for meetings and communication. This made teamwork easier a...nd more effective. Warner Bros. Discovery now has better productivity and team results.

Read on →

Vensure - Human Resources

Zoom Contact Center helps Vensure give faster and smoother client care around the world. Vensure uses Zoom Contact Center to connect with clients quickly. The solution makes support easier for their ...team. Clients get help faster. Vensure can now serve clients in many countries without delays.

Read on →

Major League Baseball - Sports

Zoom helped Major League Baseball improve communication and teamwork. The platform made meetings and team chats easier. MLB used Zoom to connect staff and manage events. The solution increased produc...tivity and team effectiveness. Zoom supported MLB in reaching its goals.

Read on →

Flex - Consumer Electronics

Flex uses Zoom to help 70,000 employees communicate around the world. Flex needed a way to connect teams in different countries. Zoom provided a simple and reliable video communication platform. Now,... Flex employees can work together easily from anywhere. This helps Flex stay connected and productive.

Read on →

Major League Baseball - Sports

Zoom helped Major League Baseball improve communication and collaboration. MLB used Zoom to connect teams and staff. The solution made meetings easier and faster. MLB saw better teamwork and more pro...ductivity with Zoom.

Read on →

Zoom Virtual Agent: Conversational AI for Better CX

Video Thumbnail

Frequently Asked Questions(FAQ)

for Zoom Virtual Agent

What is Zoom Virtual Agent?

Zoom Virtual Agent is a Complete Chatbot and Automation Platform helping top businesses deliver fully automated, personalized answers and workflows, intelligent channel routing, and best-in-class analytics. It delivers artificial intelligence-powered customer service and support with next-gen chatbot platforms. It allows customers to self-service their questions and enables organizations to scale with their growth.

Key features include smoothly running customer operations, increasing customer support efficiency, solving customer problems faster with an intelligent platform, delivering immediate resolutions to customer issues, deflecting most common support requests using AI and natural language processing, and more.

What is Zoom Virtual Agent used for?

Zoom Virtual Agent is a Chatbot Software mainly used by its customers to Enhance Customer Relationships and Improve ROI by Helpdesk Management, Knowledge Management and Customer Feedback Management .

What are the top features of Zoom Virtual Agent?

Ticketing, Dashboard and Personalization are some of the top features of Zoom Virtual Agent.

Who uses Zoom Virtual Agent?

Zoom Virtual Agent is used by Internet, Computer Software and Information Technology And Services among other industries.

What are Zoom Virtual Agent alternatives?

Giva, Chatbot, EvantoDesk and Liveperson AI Chatbot are popular alternatives for Zoom Virtual Agent.

Where is Zoom Virtual Agent located?

Zoom Virtual Agent is headquartered at 55 Almaden Boulevard, 6th Floor, San Jose, CA 95113.
lightning

Peers used Zoom Virtual Agent for helpdesk management and knowledge management

Zoom Virtual Agent Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.31/5 ★

Read Reviews (147)
Analytics

4.29/5 ★

Read Reviews (130)
Custom Reports

3.95/5 ★

Read Reviews (155)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.31/5 ★

Read Reviews (147)
Analytics

4.29/5 ★

Read Reviews (130)
Custom Reports

3.95/5 ★

Read Reviews (155)

Software Failure Risk Guidance

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for Zoom Virtual Agent

Overall Risk Meter

Low Medium High

Top Failure Risks for Zoom Virtual Agent

Zoom Video Communications, Inc. News

Product

ZM Zoom AI Companion 3.0 Empowers Workers to Recla...

Zoom has launched AI Companion 3.0, enhancing productivity by automating tasks before, during, and after meetings. Key features include automated meeting summaries, cross-platform data integration, and proactive task management. This initiative is part of Zoom's "Take Back Lunch" campaign, aiming to help workers reclaim break time, supported by a study showing AI tools save significant time.

Read more →
Product

Zoom showcases AI tools for APAC SMBs in daily work

Zoom highlighted its AI tools at the Asia Pacific SMB Summit, emphasizing their integration into daily workflows for small and medium-sized businesses. The event showcased Zoom's AI solutions like the Virtual Agent AI Receptionist, which aids in customer interactions. Regional customers, including eeCheck and Harrison.ai, shared their experiences using Zoom's products to enhance communication and streamline operations across various sectors, demonstrating the practical application of AI in business growth.

Read more →
Product

Zoom AI Companion 3.0 Empowers Workers to Reclaim ...

Zoom has launched Zoom AI Companion 3.0 as part of its "Take Back Lunch" initiative, aiming to help workers reclaim time lost to meetings and fragmented workflows. The AI tool automates tasks such as meeting summaries and task management, enhancing productivity across Zoom Workplace. This initiative is part of Zoom's broader campaign to position itself as an AI-first workplace platform.

Read more →
Product

Zoom Spaces ushers in the era of the intelligent office with agentic AI

Zoom introduces Zoom Spaces, integrating agentic AI to enhance intelligent office environments. This innovation aims to improve workplace efficiency and collaboration through advanced AI capabilities.

Read more →

Zoom Video Communications, Inc. Profile

Company Name

Zoom Video Communications, Inc.

Company Website

https://www.zoom.com/

Year Founded

2011

HQ Location

55 Almaden Boulevard, 6th Floor, San Jose, CA 95113

Employees

1001-5000

Social

Facebook Linkedin Twitter

Financials

SERIES D