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Zoom Virtual Agent: Use-Cases, Insights and Reviews | 2024 Cuspera

Name: Zoom Virtual Agent
Brand: Zoom Virtual Agent
Rating: 4.56 (2157 reviews)

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(2157)

Deliver intelligent support with conversational AI

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Zoom Virtual Agent Overview

Zoom Virtual Agent resolves customer issues efficiently and accurately. The AI chatbot boosts contact center efficiency and saves money.

Use Cases

Customers recommend Helpdesk Management, Knowledge Management, Customer Feedback Management, as the business use cases that they have been most satisfied with while using Zoom Virtual Agent.

Other use cases:

Workflow Management
Onboarding
Engagement Management
Social Media Analytics
Contact List Management
Coaching
Sending & Publishing Communications

See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Improve ROI are the most popular business priorities that customers and associates have achieved using Zoom Virtual Agent.

Other priorities:

Acquire Customers
Increase Sales & Revenue
Establish Thought Leadership
Enter New Markets Internationally Or Locally
Build Brand Awareness
Scale Best Practices
Launch New Products
Improve Brand Engagement

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Zoom Virtual Agent Use-Cases and Business Priorities: Customer Satisfaction Data

Zoom Virtual Agent works with different mediums / channels such as User Generated Content. Blogs. Social Media etc.

Zoom Virtual Agent's features include Ticketing, Dashboard, Personalization, etc. and Zoom Virtual Agent support capabilities include Phone Support, Email Support, Chat Support, etc. also Zoom Virtual Agent analytics capabilities include Analytics, and Custom Reports.

Reviews

"Having Solvvy allowed us to rapidly grow our account base without proportionately growing our tickets or our customer support team." - Sarah Rosenzweig

Zoom Virtual Agent, Chatbot, SmartAction, Liveperson AI Chatbot, U-Analyze, etc., all belong to a category of solutions that help Chatbot. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Zoom Virtual Agent

Top Industries

Internet
Computer Software
Information Technology and Services

Popular in

Mid Market
Small Business
Enterprise

Zoom Virtual Agent is popular in Internet, Computer Software, and Information Technology And Services and is widely used by Mid Market, Small Business, and Enterprise.

Comprehensive Insights on Zoom Virtual Agent Use Cases

Why is Zoom Virtual Agent the best choice for Helpdesk Management?

Zoom Virtual Agent's Helpdesk Management capabilities enhance customer self-service by directing users to relevant Help Center content, thereby reducing ticket volume and enabling agents to focus on complex issues. The system also provides insights into Help Center content effectiveness and areas for improvement. However, it lacks accurate measurement of self-service rates for users who resolve issues before submitting a ticket.

"...Solvvy touches all of our support articles and helps us iterate and improve them in real-time...." Case Study Zwift

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What benefits does Zoom Virtual Agent offer for Knowledge Management?

Zoom Virtual Agent Knowledge Management capabilities allow the system to index and learn from a knowledge base, deflecting users to self-service and providing analytics to improve the knowledge base. The system can serve specific passages within articles relating to user inquiries. However, the system's effectiveness is limited by the quality of the existing knowledge base.

"...In addition, Solvvy provides detailed statistics about the most viewed knowledge-base articles as well as some nifty cost-saving stats that puts a dollar value on ticket deflection...." Peer review by Beth R, Senior Support Specialist, Design

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What benefits does Zoom Virtual Agent offer for Customer Feedback Management?

What Are the key features of Zoom Virtual Agent for Workflow Management?

Zoom Virtual Agent Workflow Management capabilities enable automation of new workflows, thereby increasing self-service capabilities. The platform allows for personalized workflows, easy integration with chat providers, and customer service analytics. However, the platform's customization options and real-time update capabilities are limited.

"...Solvvy s workflow automated customer support can integrate directly with back-end systems for a complete end-to-end experience or Solvvy can collect relevant information from your customers and smoothly hand-off to your support team. ..." Automated Customer Support Chatbot

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How can Zoom Virtual Agent optimize your Onboarding Workflow?

27+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Zoom Virtual Agent solved their Chatbot needs. Cuspera uses 2157 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Chatbot needs.

Customer Testimonials

CUSTOMERS	TESTIMONIALS
Sarah Rosenzweig Director of Customer Experience Stash	Having Solvvy allowed us to rapidly grow our account base without proportionately growing our tickets or our customer support team. Testimonial By Sarah Rosenzweig
Riley Soter Customer Support Manager Codecademy	Codecademy has pretty ambitious goals, and with Solvvy we can identify and answer questions without adding more staff as we scale our product. It's easy for users, effortless for my team, and involves minimal overhead. Testimonial By Riley Soter
Morgan Wood Head of Customer Happiness GoFundMe	Solvvy has given us the opportunity to look at our support department and refine how we run it, delivering a more focused customer experience Testimonial By Morgan Wood

CUSTOMERS	TESTIMONIALS
Sarah Rosenzweig Director of Customer Experience Stash	Having Solvvy allowed us to rapidly grow our account base without proportionately growing our tickets or our customer support team. Testimonial By Sarah Rosenzweig
Riley Soter Customer Support Manager Codecademy	Codecademy has pretty ambitious goals, and with Solvvy we can identify and answer questions without adding more staff as we scale our product. It's easy for users, effortless for my team, and involves minimal overhead. Testimonial By Riley Soter
Morgan Wood Head of Customer Happiness GoFundMe	Solvvy has given us the opportunity to look at our support department and refine how we run it, delivering a more focused customer experience Testimonial By Morgan Wood

Case Studies

COMPANY	INDUSTRY	CASE STUDIES
Kickstarter Internet	Internet	Case Study Kickstarter Intelligently Filling Knowledge Gaps and Improving Response Times Read More
Calendly Computer Software	Computer Software	Case Study Calendly How Calendly Doubled Self-Service Resolutions Read More
SimplePractice Computer Software	Computer Software	Case Study SimplePractice SimplePractice Cuts Response Time in Half While Doubling Customers Read More

Video

Zoom Virtual Agent: Conversational AI for Better CX

Frequently Asked Questions(FAQ)

for Zoom Virtual Agent

What is Zoom Virtual Agent?

Zoom Virtual Agent is a Complete Chatbot and Automation Platform helping top businesses deliver fully automated, personalized answers and workflows, intelligent channel routing, and best-in-class analytics. It delivers artificial intelligence-powered customer service and support with next-gen chatbot platforms. It allows customers to self-service their questions and enables organizations to scale with their growth.

Key features include smoothly running customer operations, increasing customer support efficiency, solving customer problems faster with an intelligent platform, delivering immediate resolutions to customer issues, deflecting most common support requests using AI and natural language processing, and more.

What is Zoom Virtual Agent used for?

Zoom Virtual Agent is a Chatbot Software mainly used by its customers to Enhance Customer Relationships and Improve ROI by Helpdesk Management, Knowledge Management and Customer Feedback Management .