Zoom Virtual Agent Overview

Zoom Virtual Agent resolves customer issues efficiently and accurately. The AI chatbot boosts contact center efficiency and saves money.

Use Cases

Customers recommend Helpdesk Management, Knowledge Management, Customer Feedback Management, as the business use cases that they have been most satisfied with while using Zoom Virtual Agent.

Other use cases:

  • Workflow Management
  • Onboarding
  • Engagement Management
  • Social Media Analytics
  • Contact List Management
  • Coaching
  • Sending & Publishing Communications
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Improve ROI are the most popular business priorities that customers and associates have achieved using Zoom Virtual Agent.

Other priorities:

  • Acquire Customers
  • Increase Sales & Revenue
  • Establish Thought Leadership
  • Enter New Markets Internationally Or Locally
  • Build Brand Awareness
  • Scale Best Practices
  • Launch New Products
  • Improve Brand Engagement
See all business priorities See less business priorities

Zoom Virtual Agent Use-Cases and Business Priorities: Customer Satisfaction Data

Zoom Virtual Agent works with different mediums / channels such as User Generated Content. Blogs. Social Media etc.

Zoom Virtual Agent's features include Ticketing, Dashboard, Personalization, etc. and Zoom Virtual Agent support capabilities include Phone Support, Email Support, Chat Support, etc. also Zoom Virtual Agent analytics capabilities include Analytics, and Custom Reports.

Reviews

"Having Solvvy allowed us to rapidly grow our account base without proportionately growing our tickets or our customer support team." - Sarah Rosenzweig

Peer review evidence (same sources as the product rating summary)

"...Solvvy touches all of our support articles and helps us iterate and improve them in real-time...." Case Study Zwift
"...Solvvy s AI also helped the team streamline and restructure their knowledge base documentation by identifying commonly asked questions and gaps in their answers...." Case Study Codecademy
"...Solvvy has reduced eero s form submitted customer service tickets by 45% on average, which has also helped boost the company s NPS and CSAT scores...." Case Study eero

Zoom Virtual Agent, Giva, Chatbot, EvantoDesk, Liveperson AI Chatbot, etc., all belong to a category of solutions that help Chatbot. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Zoom Virtual Agent

Top Industries

  • Internet
  • Computer Software
  • Information Technology and Services

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Zoom Virtual Agent is popular in Internet, Computer Software, and Information Technology And Services and is widely used by Mid Market, Small Business, and Enterprise.

Zoom Virtual Agent Customer wins, Customer success stories, Case studies

What Are the key features of Zoom Virtual Agent for Helpdesk Management?

How can Zoom Virtual Agent enhance your Knowledge Management process?

What Are the key features of Zoom Virtual Agent for Customer Feedback Management?

How can Zoom Virtual Agent optimize your Workflow Management Workflow?

How can Zoom Virtual Agent optimize your Onboarding Workflow?

11 buyers and buying teams have used Cuspera to assess how well Zoom Virtual Agent solved their Chatbot needs. Cuspera uses 2157 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Chatbot needs.

CUSTOMERS TESTIMONIALS
Zoom Virtual Agent testimonial

Sarah Rosenzweig

Director of Customer Experience

Stash
Having Solvvy allowed us to rapidly grow our account base without proportionately growing our tickets or our customer support team. Testimonial By Sarah Rosenzweig
Zoom Virtual Agent testimonial

Layna Smith

Head of Customer Experience

Calm
We've experienced a drastic increase in our self-service rate to 50% with Solvvy. It's been an incredible asset in helping our customers stay calm and happy. Testimonial By Layna Smith
Zoom Virtual Agent testimonial

Riley Soter

Customer Support Manager

Codecademy
Codecademy has pretty ambitious goals, and with Solvvy we can identify and answer questions without adding more staff as we scale our product. It's easy for users, effortless for my team, and involves minimal overhead. Testimonial By Riley Soter
CUSTOMERS TESTIMONIALS
Zoom Virtual Agent testimonial

Sarah Rosenzweig

Director of Customer Experience

Stash
Having Solvvy allowed us to rapidly grow our account base without proportionately growing our tickets or our customer support team. Testimonial By Sarah Rosenzweig
Zoom Virtual Agent testimonial

Layna Smith

Head of Customer Experience

Calm
We've experienced a drastic increase in our self-service rate to 50% with Solvvy. It's been an incredible asset in helping our customers stay calm and happy. Testimonial By Layna Smith
Zoom Virtual Agent testimonial

Riley Soter

Customer Support Manager

Codecademy
Codecademy has pretty ambitious goals, and with Solvvy we can identify and answer questions without adding more staff as we scale our product. It's easy for users, effortless for my team, and involves minimal overhead. Testimonial By Riley Soter

The ShareCo - Health, Wellness And Fitness

Zoom Video SDK helped The ShareCo improve online therapy. The company had trouble with other video APIs. They faced poor audio and video, high costs, and slow support. With Zoom Video SDK, they got b...etter audio and video. The platform allowed more custom features. The user experience became easier. The ShareCo now offers high-quality, face-to-face online therapy.

Read more →
 

Gainsight - Information Technology And Services - Medium

San Francisco, USA

Zoom AI Companion helped Gainsight standardize AI usage and address security concerns from third-party apps. Employees saved time with automated meeting summaries and spent 17% more time in impactful... discussions. Gainsight avoided tens of thousands of dollars in extra AI tool costs. Meeting hosts gained control over information sharing, supporting a transparent and connected culture. Team members now stay informed even if they miss meetings, boosting collaboration.

Read more →
 

Warner Bros. Discovery - Media Production - Very Large

New York City, USA

Zoom helps Warner Bros. Discovery connect over 10,000 employees in 30+ countries. Teams use Zoom Chat and Zoom Rooms for real-time collaboration and seamless meetings. Zoom Phone supports flexible wo...rkstyles and easy deployment. Producers and editors work together from anywhere using Zoom. Leaders rely on Zoom for all-hands, video updates, and global communication.

Read more →
 

Capital One - Financial Services - Very Large

McLean, USA

Zoom Meetings and Zoom Rooms helped Capital One connect global teams and support hybrid work. The company used Zoom to streamline recruiting, tripling engagement with historically black colleges and ...universities and Hispanic-serving institutions. Zoom Rooms reduced conference room deployment costs to a third of previous solutions. Capital One improved collaboration, inclusivity, and candidate experiences with Zoom's video technology. Employees adopted Zoom quickly, enabling faster hiring and innovation.

Read more →
 

Good American - Retail - Medium

Los Angeles, USA

Good American used Zoom Events to expand its Good Squad Open Casting model search globally. The brand moved from in-person auditions to a hybrid model, enabling 30,000 online submissions and 279 uniq...ue auditions in two days. Zoom Events helped Good American remove geographic and economic barriers, making the casting process more inclusive. The team used Zoom’s AI Companion to streamline communication with contestants. This partnership allowed Good American to reach new countries and select winners from a wider talent pool.

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Major League Baseball - Sports

Zoom helped Major League Baseball improve communication and teamwork. The platform made meetings and team chats easier. MLB used Zoom to connect staff and manage events. The solution increased produc...tivity and team effectiveness. Zoom supported MLB in reaching its goals.

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Zoom Virtual Agent: Conversational AI for Better CX

Video Thumbnail

Frequently Asked Questions(FAQ)

for Zoom Virtual Agent

What is Zoom Virtual Agent?

Zoom Virtual Agent is a Complete Chatbot and Automation Platform helping top businesses deliver fully automated, personalized answers and workflows, intelligent channel routing, and best-in-class analytics. It delivers artificial intelligence-powered customer service and support with next-gen chatbot platforms. It allows customers to self-service their questions and enables organizations to scale with their growth.

Key features include smoothly running customer operations, increasing customer support efficiency, solving customer problems faster with an intelligent platform, delivering immediate resolutions to customer issues, deflecting most common support requests using AI and natural language processing, and more.

What is Zoom Virtual Agent used for?

Zoom Virtual Agent is a Chatbot Software mainly used by its customers to Enhance Customer Relationships and Improve ROI by Helpdesk Management, Knowledge Management and Customer Feedback Management .

What are the top features of Zoom Virtual Agent?

Ticketing, Dashboard and Personalization are some of the top features of Zoom Virtual Agent.

Who uses Zoom Virtual Agent?

Zoom Virtual Agent is used by Internet, Computer Software and Information Technology And Services among other industries.

What are Zoom Virtual Agent alternatives?

Giva, Chatbot, EvantoDesk and Liveperson AI Chatbot are popular alternatives for Zoom Virtual Agent.

Where is Zoom Virtual Agent located?

Zoom Virtual Agent is headquartered at 55 Almaden Boulevard, 6th Floor, San Jose, CA 95113.
lightning

Peers used Zoom Virtual Agent for helpdesk management and knowledge management

Zoom Virtual Agent Competitors

Zoom Virtual Agent Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.31/5 ★

Read Reviews (147)
Analytics

4.29/5 ★

Read Reviews (130)
Custom Reports

3.95/5 ★

Read Reviews (155)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.31/5 ★

Read Reviews (147)
Analytics

4.29/5 ★

Read Reviews (130)
Custom Reports

3.95/5 ★

Read Reviews (155)

Zoom Virtual Agent Integrations

Zoom Virtual Agent integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import

4.26/5 ★

Read Reviews (67)
Data Export

3.98/5 ★

Read Reviews (45)

Tonkean

4.25 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Aweber

4.24 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

ActiveCampaign

4.55 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

OKTA

4.57 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Slack

4.65 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Few API Integrations for Zoom Virtual Agent

Notion

4.58 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

OneDesk

4.06 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Tremendous

4.32 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

FireText

4.0 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Lucidchart

4.52 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

?

for Zoom Virtual Agent

Overall Risk Meter

Low Medium High

Top Failure Risks for Zoom Virtual Agent

Zoom Video Communications, Inc. News

Awards

Zoom leads G2s enterprise awards with Zoom Workplace and Zoom AI Companion

Zoom received 738 badges in G2's Summer Reports 2026, excelling in the enterprise category with Zoom Workplace and Zoom AI Companion. These awards, based on verified customer reviews, highlight Zoom's leadership in UCaaS and AI Meeting Assistants. Zoom Workplace and Zoom AI Companion were recognized for usability, user adoption, and ease of business, underscoring their impact on improving collaboration and productivity.

Read more →
Product

Zoom is transitioning into a "system-of-action" company, integrating AI to streamline workflows across its platforms. In Q1, Zoom's AI Companion and My Notes saw significant user growth, with companies like Raymond James and MongoDB adopting these tools for enhanced workflow automation. Zoom aims to redefine work by using AI to automate tasks following human interactions, positioning itself as a key player in AI-driven enterprise solutions.

Read more →
Financial

Zooms Anthropic investment has netted the company $1 billion

Zoom's investment in AI startup Anthropic has grown to $1.27 billion, significantly boosting its financial position. This investment, part of a strategic partnership to integrate Anthropic's AI models, reflects Zoom's focus on enhancing AI capabilities. The value of Zoom's stake is expected to rise further as Anthropic nears a new funding round.

Read more →
Financial

Zoom Video Reaps Over $1B Windfall From Anthropic Investment

Zoom Video Communications Inc. has realized over $1 billion in gains from its initial $51 million investment in AI startup Anthropic. This strategic investment, made through Zoom Ventures, aimed to integrate Anthropics AI models into Zooms platform. The financial windfall underscores Zoom's shift towards AI-driven tools, enhancing its enterprise software offerings.

Read more →

Zoom Video Communications, Inc. Profile

Company Name

Zoom Video Communications, Inc.

Company Website

https://www.zoom.com/

Year Founded

2011

HQ Location

55 Almaden Boulevard, 6th Floor, San Jose, CA 95113

Employees

1001-5000

Social

Facebook Linkedin Twitter

Financials

SERIES D