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247.ai vs Amelia: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of 247.ai vs. Amelia is based on a specific set of business needs and context. The comparison uses 1542 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing 247.ai and Amelia

247.ai, and Amelia belong to a category of solutions that help Chatbot. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

247.ai covers Engagement Management, Customer Feedback Management with Chat, Advertisement with Mobile, Helpdesk Management with Phone Calls, etc.

Amelia focuses on Engagement Management, Helpdesk Management with Phone Calls, Customer Feedback Management with Phone Calls, Knowledge Management, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo 247.ai

Focus area

Software Failure Risk

  • low

logo Amelia

Focus area

Software Failure Risk

  • medium

About

Redefining Customer Acquisition and Engagement | [24]7.ai

Digital Employee and Conversational AI solution that delivers the best elements of human interaction – conversation, expression, emotion and understanding

Financials

PRIVATE

Business Need

Total Processes
(we found evidences for)

52

35

Total Goals
(we found evidences for)

9

7

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up


customer feedback management

measuring customer satisfaction

measuring net promoter score



helpdesk management



lifetime value management


sales call management


sales document management

proposal & quote management


competitive intelligence



lead qualification

lead qualification: technographic


content management



segmentation and targeting



loyalty management


knowledge management



performance management


rating and review management


contact list management


communication management


conversion management


customer case management


campaign management


training & onboarding


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Increase sales & revenue

  • Acquire customers

  • Improve ROI

  • Build brand awareness

  • Increase average basket value

  • Scale best practices

  • Improve digital and social presence

  • Improve brand engagement

  • See 6 more
  • Acquire customers

  • Enhance customer relationships

  • Improve internal communications

  • Improve ROI

  • Grow market share

  • Increase sales & revenue

  • Improve digital and social presence

  • See 4 more

Top Channels

Channels Used

  • phone calls

  • social media

  • chat

  • games

  • e-mail

  • offline

  • point of sale

  • mobile

  • mobile app

  • website

  • user generated content

  • See 8 more
  • phone calls

  • social media

  • chat

  • games

  • e-mail

  • offline

  • point of sale

  • mobile

  • mobile app

  • website

  • user generated content

  • See 8 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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medium

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Migration Risk

low

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medium

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Business Setting