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Compare 247.ai vs SmartAction

Failure Risk Guidance Security Report ?

Failure Risk for 247.ai low Failure Risk for SmartAction medium
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Comparison Summary

For 247.ai vs SmartAction comparison, Our AI algorithm looked at 1884 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using 247.ai and SmartAction to solve their respective business needs.

Pros and cons of 247.ai and SmartAction

247.ai is more suited to businesses that require Engagement Management and Customer Feedback Management with Chat where as SmartAction is focused towards Helpdesk Management with Phone Calls and Customer Feedback Management with Promotions .

logo 247.ai

Focus area

Software Failure Risk

  • low

logo SmartAction

Focus area

Software Failure Risk

  • medium

About

Redefining Customer Acquisition and Engagement | [24]7.ai

conversational AI, Virtual Agents for Call Center Automation

Financials

PRIVATE

Business Need

Total Processes
(we found evidences for)

52

30

Total Goals
(we found evidences for)

9

7

Top Processes

Evidences indicate better relative satisfaction

engagement management

Read Reviews (104)

Read Reviews (15)

engaging and following up

Read Reviews (60)

Read Reviews (11)

customer feedback management

Read Reviews (38)

Read Reviews (16)

measuring customer satisfaction

Read Reviews (28)

Read Reviews (8)

measuring net promoter score

Read Reviews (10)

Read Reviews (7)

advertisement

Read Reviews (12)

Read Reviews (0)

helpdesk management

Read Reviews (11)

Read Reviews (28)

digital marketing

Read Reviews (9)

Read Reviews (0)

lifetime value management

Read Reviews (9)

Read Reviews (1)

sales call management

Read Reviews (8)

Read Reviews (0)

sales document management

Read Reviews (7)

Read Reviews (1)

proposal & quote management

Read Reviews (7)

Read Reviews (1)

competitive intelligence

Read Reviews (6)

Read Reviews (2)

lead qualification

Read Reviews (4)

Read Reviews (1)

lead qualification: technographic

Read Reviews (4)

Read Reviews (1)

content management

Read Reviews (4)

Read Reviews (0)

segmentation and targeting

Read Reviews (4)

Read Reviews (0)

loyalty management

Read Reviews (3)

Read Reviews (7)

knowledge management

Read Reviews (2)

Read Reviews (0)

performance management

Read Reviews (2)

Read Reviews (0)

rating and review management

Read Reviews (2)

Read Reviews (8)

contact list management

Read Reviews (2)

Read Reviews (8)

communication management

Read Reviews (2)

Read Reviews (2)

sales incentive management

Read Reviews (0)

Read Reviews (5)

billing and invoice management

Read Reviews (0)

Read Reviews (2)

membership management

Read Reviews (0)

Read Reviews (2)

training & onboarding

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Increase sales & revenue

  • Acquire customers

  • Improve ROI

  • Build brand awareness

  • Increase average basket value

  • Scale best practices

  • Improve digital and social presence

  • Improve brand engagement

  • See 6 more

  • Enhance customer relationships

  • Improve ROI

  • Acquire customers

  • Scale best practices

  • Increase sales & revenue

  • Improve brand engagement

  • Improve efficiency

  • See 4 more

Top Channels

Channels Used

  • phone calls

  • omnichannel

  • promotions

  • chat

  • text SMS

  • user generated content

  • blogs

  • See 4 more

  • phone calls

  • omnichannel

  • promotions

  • chat

  • text SMS

  • user generated content

  • blogs

  • See 4 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

low

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting