SmartAction Overview
Capacity's Intelligent Virtual Agents streamline customer interactions by reducing wait times and enhancing responsiveness. These AI-driven agents deliver instant answers and perform smart actions, improving customer satisfaction and loyalty. With capabilities such as AI-powered SMS and faster call resolutions, businesses can maintain brand reputation and regain control of communication channels. Trusted by over 19,000 organizations, this solution supports efficient self-service, leading to happier customers and more efficient support workflows.
Use Cases
Customers recommend Helpdesk Management, Customer Feedback Management, Engagement Management, as the business use cases that they have been most satisfied with while using SmartAction.
Business Priorities
Enhance Customer Relationships and Improve ROI are the most popular business priorities that customers and associates have achieved using SmartAction.
SmartAction Use-Cases and Business Priorities: Customer Satisfaction Data
SmartAction works with different mediums / channels such as Phone Calls. Omnichannel. Promotions etc.
SmartAction's features include Personalization, Rewards, Gamification, etc. and SmartAction support capabilities include 24/7 Support, AI Powered, Chat Support, etc. also SmartAction analytics capabilities include Analytics, and Custom Reports.
Reviews
"Our customers love our advanced self-service capabilities over voice and chat, and we couldn’t be happier with the partnership." - Aarde Cosseboom
SmartAction, Chatbot, Zoom Virtual Agent, Liveperson AI Chatbot, SmatBot, etc., all belong to a category of solutions that help Chatbot. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
SmartAction's AI-powered virtual agents assist customers effectively over voice, chat, and text. They emulate the performance of top live agents.
Popular Business Setting
for SmartAction
Top Industries
- Consumer Services
Popular in
- Enterprise
SmartAction is popular in Consumer Services, and is widely used by Enterprise,
SmartAction Customer wins, Customer success stories, Case studies
How efficiently Does SmartAction manage your Helpdesk Management?
How does SmartAction facilitate Customer Feedback Management?
Why is SmartAction the best choice for Engagement Management?
How efficiently Does SmartAction manage your Order Management?
How efficiently Does SmartAction manage your Rating And Review Management?
11 buyers and buying teams have used Cuspera to assess how well SmartAction solved their Chatbot needs. Cuspera uses 733 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Chatbot needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Our customers love our advanced self-service capabilities over voice and chat, and we couldn’t be happier with the partnership. Testimonial By Aarde Cosseboom |
|
SmartAction has been a long-term partner and has allowed us to automate many of our simple to medium complexity calls, freeing up our human resources to focus on more value-added activities. Testimonial By Dr Stephen Shaya |
|
I am blown away by your responsiveness and open communication. Testimonial By Stephanie Lemar |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Aarde Cosseboom Director GMS Technology TechStyle Fashion Group |
Our customers love our advanced self-service capabilities over voice and chat, and we couldn’t be happier with the partnership. Testimonial By Aarde Cosseboom |
|
Dr Stephen Shaya CEO J&B Medical Supply |
SmartAction has been a long-term partner and has allowed us to automate many of our simple to medium complexity calls, freeing up our human resources to focus on more value-added activities. Testimonial By Dr Stephen Shaya |
|
Stephanie Lemar Manager Customer Engagement & Support Choice Hotels |
I am blown away by your responsiveness and open communication. Testimonial By Stephanie Lemar |
Live Demo — ICMI: SmartAction AI Virtual Agent in Action
Frequently Asked Questions(FAQ)
for SmartAction
What is SmartAction?
SmartAction is a Conversational Intelligence tool that provides artificial intelligence-based services to businesses across diverse industries including financial services, healthcare, insurance, retail, travel and hospitality and utilities. It’s an AI-powered virtual agent solution for contact centers over voice, chat, and SMS. It helps to improve ROI, scale best practices and enhance customer relationships.
SmartAction supports with a custom solution for the brands based on the business requirements matched with the best practices. It also develops the AI-Powered Virtual Agent and integrates it with the existing data systems and telephony.
Some of its features include natural language processing (NLP) to mimic live agent behavior, unlimited usage (scalability), changes, tweaks, and edits to conversation flows, ongoing tuning, improvements, maintenance and 24/7 Support.
What is SmartAction used for?
What are the top features of SmartAction?
What are SmartAction alternatives?
Where is SmartAction located?
Peers used SmartAction for helpdesk management and customer feedback management
SmartAction Competitors
SmartAction Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (227) |
| Analytics | Read Reviews (64) |
| Custom Reports | Read Reviews (35) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (227) |
| Analytics | Read Reviews (64) |
| Custom Reports | Read Reviews (35) |
Software Failure Risk Guidance
?for SmartAction
Overall Risk Meter
Top Failure Risks for SmartAction
SmartAction LLC Profile
Company Name
SmartAction LLC
Company Website
//smartaction.aiHQ Location
300 Continental Blvd. Suite 350 El Segundo, CA 90245, US
Employees
51-100
Social
Financials
PRIVATE
