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Compare Adara vs RingCentral Contact Center

Comparison Summary

For Adara vs RingCentral Contact Center comparison, Our AI algorithm looked at 3407 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Adara and RingCentral Contact Center to solve their respective business needs.

Pros and cons of Adara and RingCentral Contact Center

Adara is more suited to businesses that require Digital Marketing and Sales Document Management where as RingCentral Contact Center is focused towards Sales Call Management with Phone Calls and Collaboration with Video .

logo Adara

Focus area

Software Failure Risk

  • medium

logo RingCentral Contact Center

Focus area

RingCentral Contact Center is better than Adara for

Software Failure Risk

  • low

About

ADARA - The World's Travel Data Co-op

Digital Customer Engagement Software for Greater Customer Experience

Age

2003

Financials

SERIES C

IPO

Business Need

Total Processes
(we found evidences for)

40

46

Total Goals
(we found evidences for)

15

8

Top Processes

Evidences indicate better relative satisfaction



sales document management

contract management



campaign management


engagement management

engaging and following up


personalized marketing




communication management

sending & publishing communications

tracking & monitoring communications


lead qualification

lead qualification: technographic


lifetime value management


loyalty management


generation of new leads


training & onboarding


social media management



content management




meeting management


sales call management

meeting management


helpdesk management


conference call management


contact list management


workflow management




competitive intelligence


measuring customer satisfaction


customer feedback management

measuring customer satisfaction


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Enter new markets internationally or locally

  • Grow market share

  • Acquire customers

  • Improve ROI

  • Launch new products

  • Improve brand engagement

  • Build brand awareness

  • Improve efficiency

  • Increase sales & revenue

  • Establish thought leadership

  • Increase customer life time value

  • Improve digital and social presence

  • Scale best practices

  • Improve visibility

  • See 12 more
  • Improve internal communications

  • Enhance customer relationships

  • Acquire customers

  • Improve efficiency

  • Manage risk

  • Increase sales & revenue

  • Improve stakeholder relations

  • Improve ROI

  • See 5 more

Top Channels

Channels Used

  • phone calls

  • offline

  • mobile

  • events

  • trade shows

  • video

  • e-mail

  • mobile app

  • text SMS

  • on premises

  • chat

  • website

  • omnichannel

  • point of sale

  • See 11 more
  • phone calls

  • offline

  • mobile

  • events

  • trade shows

  • video

  • e-mail

  • mobile app

  • text SMS

  • on premises

  • chat

  • website

  • omnichannel

  • point of sale

  • See 11 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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low

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Migration Risk

low

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low

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Business Setting