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Allego Conversation Intelligence vs Voyc: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of Allego Conversation Intelligence vs. Voyc is based on a specific set of business needs and context. The comparison uses 517 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Allego Conversation Intelligence and Voyc

Allego Conversation Intelligence, and Voyc belong to a category of solutions that help Conversation Intelligence. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Allego Conversation Intelligence covers Sales Coaching with Phone Calls, Sales Call Management with Phone Calls, Training & Onboarding, Sales Review & Feedback with Phone Calls, etc.

Voyc focuses on Sales Call Management with Phone Calls, Coaching with Phone Calls, Engagement Management with Phone Calls, Customer Feedback Management with Promotions, etc.

"Not only does Refract allow us to understand the retail context better, it also allows us to understand where we're making mistakes so we can become much more efficient in our process. Simply put, without Refract we wouldn't have that ability. " - Edward Harries

"I have seen nothing like this. Most digital QA solutions are only measuring the tone of the conversation - I have seen nothing that checks for compliance phrases like Voyc does. " - Wynand Olivier

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Allego Conversation Intelligence

Focus area

Software Failure Risk

  • medium

logo Voyc

Focus area

Software Failure Risk

  • medium

About

Find where sellers win to scale up success and revenue.

Speech Analytics QM Solution

Age

2013

2018

Financials

PRIVATE

PRE-SEED

Business Need

Total Processes
(we found evidences for)

27

29

Total Goals
(we found evidences for)

6

5

Top Processes

Evidences indicate better relative satisfaction



sales call management

call transcription


training & onboarding


sales review & feedback



conversion management



engagement management

engaging and following up


account management




customer feedback management


social media management


workflow management


customise loyalty program


loyalty management

customise loyalty program


helpdesk management


Top Goals

Goals Achieved

  • Increase sales & revenue

  • Shorten ramp up time

  • Improve efficiency

  • Improve stakeholder relations

  • Improve digital and social presence

  • Acquire customers

  • See 3 more
  • Enhance customer relationships

  • Improve efficiency

  • Manage risk

  • Acquire customers

  • Increase sales & revenue

  • See 2 more

Top Channels

Channels Used

  • phone calls

  • offline

  • point of sale

  • social media

  • promotions

  • omnichannel

  • See 3 more
  • phone calls

  • offline

  • point of sale

  • social media

  • promotions

  • omnichannel

  • See 3 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

No Data

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medium

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Integration Risk

medium

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medium

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Migration Risk

medium

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No Data

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Business Setting