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Calabrio Analytics vs Voyc: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Calabrio Analytics medium Failure Risk for Voyc medium
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Comparison Summary

This comparison report of Calabrio Analytics vs. Voyc is based on a specific set of business needs and context. The comparison uses 422 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Calabrio Analytics and Voyc

Calabrio Analytics, and Voyc belong to a category of solutions that help Conversation Intelligence. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Calabrio Analytics covers Engagement Management with Offline, Coaching, Lead Analytics, Customer Feedback Management with Promotions, etc.

Voyc focuses on Sales Call Management with Phone Calls, Coaching with Phone Calls, Engagement Management with Phone Calls, Customer Feedback Management with Promotions, etc.

"Calabrio is designed for people who need to quickly find specific data to get the job done. " - Beth Bax

"Managing risk and being able to offer exceptional customer service is critical to any insurance business. The support of Voyc is a competitive advantage for the healthy growth of the company. " - Anton Keet

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Calabrio Analytics

Focus area

Software Failure Risk

  • medium

logo Voyc

Focus area

Software Failure Risk

  • medium

About

Calabrio Analytics: Speech, Text, Desktop Analytics for Contact Center

Speech Analytics QM Solution

Age

2018

Financials

M&A

PRE-SEED

Business Need

Total Processes
(we found evidences for)

16

29

Total Goals
(we found evidences for)

4

5

Top Processes

Evidences indicate better relative satisfaction

engagement management

Read Reviews (15)

Read Reviews (10)

engaging and following up

Read Reviews (2)

Read Reviews (2)

coaching

Read Reviews (10)

Read Reviews (11)

lead analytics

Read Reviews (9)

Read Reviews (0)

customer feedback management

Read Reviews (5)

Read Reviews (7)

measuring net promoter score

Read Reviews (2)

Read Reviews (1)

measuring customer satisfaction

Read Reviews (1)

Read Reviews (6)

competitive intelligence

Read Reviews (3)

Read Reviews (0)

workflow management

Read Reviews (3)

Read Reviews (4)

sales call management

Read Reviews (0)

Read Reviews (13)

social media analytics

Read Reviews (0)

Read Reviews (5)

social media management

Read Reviews (0)

Read Reviews (5)

social media analytics

Read Reviews (0)

Read Reviews (5)

customise loyalty program

Read Reviews (0)

Read Reviews (2)

loyalty management

Read Reviews (0)

Read Reviews (2)

customise loyalty program

Read Reviews (0)

Read Reviews (2)

helpdesk management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Scale best practices

  • Increase sales & revenue

  • Improve efficiency

  • See 1 more

  • Enhance customer relationships

  • Improve efficiency

  • Manage risk

  • Acquire customers

  • Increase sales & revenue

  • See 2 more

Top Channels

Channels Used

  • phone calls

  • offline

  • point of sale

  • social media

  • promotions

  • omnichannel

  • See 3 more

  • phone calls

  • offline

  • point of sale

  • social media

  • promotions

  • omnichannel

  • See 3 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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medium

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Migration Risk

No Data

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No Data

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting