Comparison Summary
This comparison report of Calabrio Analytics vs. Voyc is based on a specific set of business needs and context. The comparison uses 422 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Calabrio Analytics and Voyc
Calabrio Analytics, and Voyc belong to a category of solutions that help Conversation Intelligence. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Calabrio Analytics covers Engagement Management with Offline, Coaching, Lead Analytics, Customer Feedback Management with Promotions, etc.
Voyc focuses on Sales Call Management with Phone Calls, Coaching with Phone Calls, Engagement Management with Phone Calls, Customer Feedback Management with Promotions, etc.
"To get the best from your employees, think about the culture that supports them. " - Daniel Acosta
"Up until now, insurance businesses had only two choices: (1) Hire larger QA teams and accept significantly higher salaries and office costs, or (2) listen to a fraction of calls, while accepting higher risk and usually lower customer satisfaction. W...ith Voyc, there is a third option: Scale your QA without increasing costs. " - Stanley Kumalo
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Calabrio Analytics: Speech, Text, Desktop Analytics for Contact Center
Speech Analytics QM Solution
Age
2018
Financials
M&A
PRE-SEED
Business Need
Total Processes
(we found evidences for)
16
29
Total Goals
(we found evidences for)
4
5
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Scale best practices
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Increase sales & revenue
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Improve efficiency
- See 1 more
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Enhance customer relationships
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Improve efficiency
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Manage risk
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Acquire customers
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Increase sales & revenue
- See 2 more
Top Channels
Channels Used
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phone calls
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offline
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point of sale
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social media
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promotions
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omnichannel
- See 3 more
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phone calls
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offline
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point of sale
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social media
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promotions
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omnichannel
- See 3 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
