Comparison Summary
This comparison report of Calabrio Call Recording vs. Voyc is based on a specific set of business needs and context. The comparison uses 641 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Calabrio Call Recording and Voyc
Calabrio Call Recording, and Voyc belong to a category of solutions that help Conversation Intelligence. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Calabrio Call Recording covers Sales Call Management with Phone Calls, Engagement Management with Phone Calls, Helpdesk Management with Phone Calls, Contact List Management with Phone Calls, etc.
Voyc focuses on Sales Call Management with Phone Calls, Coaching with Phone Calls, Engagement Management with Phone Calls, Customer Feedback Management with Promotions, etc.
"We now have reliable call recording, which results in fewer IT tickets and happier contact center managers. " - Tom McEnteggart
"Voyc was fast and painless to set up, configure, assess risks, and ultimately resulted in happy business users. " - Paul Steyn
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Calabrio Call Recording
Focus area
Calabrio Call Recording is better than Voyc for
Software Failure Risk
About
Call Recording Software Designed for the Digital Business
Speech Analytics QM Solution
Age
2018
Financials
M&A
PRE-SEED
Business Need
Total Processes
(we found evidences for)
15
29
Total Goals
(we found evidences for)
3
5
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Increase sales & revenue
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Enhance customer relationships
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Improve efficiency
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Manage risk
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Acquire customers
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Increase sales & revenue
- See 2 more
Top Channels
Channels Used
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phone calls
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offline
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point of sale
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social media
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promotions
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omnichannel
- See 3 more
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phone calls
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offline
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point of sale
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social media
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promotions
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omnichannel
- See 3 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
