cuspera logo CUSPERA

Callminer Eureka Alert vs Voyc: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of Callminer Eureka Alert vs. Voyc is based on a specific set of business needs and context. The comparison uses 347 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Callminer Eureka Alert and Voyc

Callminer Eureka Alert, and Voyc belong to a category of solutions that help Conversation Intelligence. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Callminer Eureka Alert covers Coaching with Phone Calls, Engagement Management with E-Mail, Lead Management, Sales Document Management, etc.

Voyc focuses on Sales Call Management with Phone Calls, Coaching with Phone Calls, Engagement Management with Phone Calls, Customer Feedback Management with Promotions, etc.

"We see CallMiner Eureka as a valued extension to our coaching team, helping us foster our CustomerOne' environment by providing data that supports agents positive behaviors. Having all this data makes coaching much easier because there's little disp...ute of the facts. Also agents can get out ahead of the process by observing their scores before they speak with their supervisor. " - Adam McCord

"Voyc was fast and painless to set up, configure, assess risks, and ultimately resulted in happy business users. " - Paul Steyn

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Callminer Eureka Alert

Focus area

Software Failure Risk

  • medium

logo Voyc

Focus area

Software Failure Risk

  • medium

About

Speech Analytics Alerts for Real-Time Coaching

Speech Analytics QM Solution

Age

2018

Financials

SERIES F

PRE-SEED

Business Need

Total Processes
(we found evidences for)

19

29

Total Goals
(we found evidences for)

4

5

Top Processes

Evidences indicate better relative satisfaction



engagement management

engaging and following up


sales document management

contract management



sales call management


customer feedback management

measuring customer satisfaction


social media analytics


social media management

social media analytics


workflow management


customise loyalty program


loyalty management

customise loyalty program


helpdesk management


Top Goals

Goals Achieved

  • Increase sales & revenue

  • Enhance customer relationships

  • Scale best practices

  • Improve efficiency

  • See 1 more
  • Enhance customer relationships

  • Improve efficiency

  • Manage risk

  • Acquire customers

  • Increase sales & revenue

  • See 2 more

Top Channels

Channels Used

  • phone calls

  • offline

  • point of sale

  • social media

  • promotions

  • omnichannel

  • See 3 more
  • phone calls

  • offline

  • point of sale

  • social media

  • promotions

  • omnichannel

  • See 3 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Security & Privacy Risk

No Data

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Integration Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Migration Risk

No Data

{{{rsh_C_1}}}

No Data

{{{rsh_C_1}}}

Business Setting