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CallRail vs Marchex Call Analytics: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for CallRail medium Failure Risk for Marchex Call Analytics medium
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Comparison Summary

This comparison report of CallRail vs. Marchex Call Analytics is based on a specific set of business needs and context. The comparison uses 11800 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing CallRail and Marchex Call Analytics

CallRail, Chorus by ZoomInfo, Salesken, etc., belong to a category of solutions that help Conversation Intelligence, whereas Marchex Call Analytics, Delacon Call Tracking, CallSource, etc., belong to a category of solutions that help Other Demand Generation. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

CallRail covers Communication Management with Phone Calls, Sales Call Management with Phone Calls, Advertisement with Phone Calls, Campaign Management with Phone Calls, etc.

Marchex Call Analytics focuses on Sales Call Management with Phone Calls, Communication Management with Phone Calls, Advertisement with Phone Calls, Helpdesk Management with Phone Calls, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo CallRail

Focus area

CallRail is better than Marchex Call Analytics for

Software Failure Risk

  • medium

logo Marchex Call Analytics

Focus area

Marchex Call Analytics is better than CallRail for

Software Failure Risk

  • medium

About

CallRail | Tracking and analytics for phone calls and web forms

AI-powered conversation intelligence for more effective sales and customer service

Age

2011

2000

Financials

SERIES A

IPO

Business Need

Total Processes
(we found evidences for)

81

69

Total Goals
(we found evidences for)

14

11

Top Processes

Evidences indicate better relative satisfaction

sales call management

Read Reviews (930)

Read Reviews (358)

call recording

Read Reviews (743)

Read Reviews (156)

call analytics

Read Reviews (137)

Read Reviews (159)

call transcription

Read Reviews (15)

Read Reviews (12)

call scoring

Read Reviews (8)

Read Reviews (15)

call searching

Read Reviews (7)

Read Reviews (15)

communication management

Read Reviews (923)

Read Reviews (295)

tracking & monitoring communications

Read Reviews (905)

Read Reviews (281)

sending & publishing communications

Read Reviews (16)

Read Reviews (14)

advertisement

Read Reviews (334)

Read Reviews (96)

campaign management

Read Reviews (260)

Read Reviews (34)

campaign monitoring

Read Reviews (95)

Read Reviews (14)

campaign analytics

Read Reviews (13)

Read Reviews (2)

helpdesk management

Read Reviews (119)

Read Reviews (60)

lead tracking

Read Reviews (100)

Read Reviews (20)

generation of new leads

Read Reviews (86)

Read Reviews (17)

social media management

Read Reviews (66)

Read Reviews (8)

social media analytics

Read Reviews (55)

Read Reviews (8)

managing social media account

Read Reviews (5)

Read Reviews (0)

engagement management

Read Reviews (57)

Read Reviews (22)

engaging and following up

Read Reviews (45)

Read Reviews (15)

contact list management

Read Reviews (34)

Read Reviews (1)

conversion management

Read Reviews (34)

Read Reviews (25)

lead qualification

Read Reviews (18)

Read Reviews (8)

lead qualification: behavioural

Read Reviews (2)

Read Reviews (0)

training & onboarding

Read Reviews (15)

Read Reviews (2)

lifetime value management

Read Reviews (10)

Read Reviews (5)

workflow management

Read Reviews (10)

Read Reviews (0)

sales document management

Read Reviews (7)

Read Reviews (2)

contract management

Read Reviews (4)

Read Reviews (1)

proposal & quote management

Read Reviews (2)

Read Reviews (2)

rating and review management

Read Reviews (7)

Read Reviews (2)

business development

Read Reviews (6)

Read Reviews (1)

customer feedback management

Read Reviews (5)

Read Reviews (11)

revenue cycle management

Read Reviews (5)

Read Reviews (0)

follower management

Read Reviews (3)

Read Reviews (0)

products & pricelist management

Read Reviews (3)

Read Reviews (2)

international marketing

Read Reviews (3)

Read Reviews (0)

competitive intelligence

Read Reviews (3)

Read Reviews (4)

personalized marketing

Read Reviews (3)

Read Reviews (1)

content management

Read Reviews (2)

Read Reviews (2)

content curation

Read Reviews (0)

Read Reviews (2)

social media marketing

Read Reviews (2)

Read Reviews (1)

referral management

Read Reviews (2)

Read Reviews (0)

account management

Read Reviews (2)

Read Reviews (0)

customer case management

Read Reviews (2)

Read Reviews (1)

knowledge management

Read Reviews (1)

Read Reviews (3)

performance management

Read Reviews (0)

Read Reviews (2)

trade show marketing

Read Reviews (0)

Read Reviews (2)

advocacy management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Improve ROI

  • Acquire customers

  • Increase sales & revenue

  • Enhance customer relationships

  • Enter new markets internationally or locally

  • Grow market share

  • Improve visibility

  • Improve efficiency

  • Improve digital and social presence

  • Improve brand engagement

  • Build brand awareness

  • Scale best practices

  • Improve consistency

  • Improve internal communications

  • See 11 more

  • Increase sales & revenue

  • Acquire customers

  • Improve ROI

  • Enhance customer relationships

  • Improve digital and social presence

  • Grow market share

  • Scale best practices

  • Improve efficiency

  • Enter new markets internationally or locally

  • Launch new products

  • Establish thought leadership

  • See 8 more

Top Channels

Channels Used

  • phone calls

  • website

  • e-mail

  • mobile

  • offline

  • social media

  • Facebook

  • point of sale

  • display advertisement

  • user generated content

  • blogs

  • omnichannel

  • mobile app

  • text SMS

  • trade shows

  • mobile ads

  • video

  • Doubleclick

  • events

  • See 16 more

  • phone calls

  • website

  • e-mail

  • mobile

  • offline

  • social media

  • Facebook

  • point of sale

  • display advertisement

  • user generated content

  • blogs

  • omnichannel

  • mobile app

  • text SMS

  • trade shows

  • mobile ads

  • video

  • Doubleclick

  • events

  • See 16 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

high

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medium

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Integration Risk

medium

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medium

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Migration Risk

low

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low

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting