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Certainly vs Avaamo: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of Certainly vs. Avaamo is based on a specific set of business needs and context. The comparison uses 1030 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Certainly and Avaamo

Certainly belong to a category of solutions that help Chatbot, whereas Avaamo belong to a category of solutions that help Bot Platform. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Certainly covers Customer Feedback Management, Engagement Management, Communication Management, Training & Onboarding, etc.

Avaamo focuses on Engagement Management with Chat, Helpdesk Management with Phone Calls, Knowledge Management with Website, Workflow Management, etc.

"BotXO enables you to start using chatbots to solve specific tasks already today. As BotXO integrates with 3rd party services, the platform can scale with your needs and matureness as a company. " - Anders Rahr

"We want to move away from the traditional vision of everything is bricks and mortar and care is delivered in person. We want to show that we can participate in the spectrum of care however we describe it. It can be synchronous and asynchronous, and ...it can be in person. " - Dr Richard Zane

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Certainly

Focus area

Software Failure Risk

  • medium

logo Avaamo

Focus area

Software Failure Risk

  • low

About

Ecommerce chatbot builder

Avaamo - Conversational Artificial Intelligence

Financials

SEED

SERIES A

Business Need

Total Processes
(we found evidences for)

14

25

Total Goals
(we found evidences for)

7

9

Top Processes

Evidences indicate better relative satisfaction


customer feedback management

measuring customer satisfaction


engagement management

engaging and following up


sales document management

proposal & quote management


helpdesk management


knowledge management


call transcription


sales call management

call transcription


workflow management


relationship management


conversion management


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Improve digital and social presence

  • Scale best practices

  • Increase sales & revenue

  • Improve ROI

  • Increase customer life time value

  • Improve efficiency

  • See 4 more
  • Scale best practices

  • Enhance customer relationships

  • Improve visibility

  • Increase sales & revenue

  • Acquire customers

  • Improve digital and social presence

  • Improve ROI

  • Enter new markets internationally or locally

  • Improve efficiency

  • See 6 more

Top Channels

Channels Used

  • phone calls

  • chat

  • Whatsapp

  • website

  • e-mail

  • offline

  • on premises

  • See 4 more
  • phone calls

  • chat

  • Whatsapp

  • website

  • e-mail

  • offline

  • on premises

  • See 4 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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low

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Migration Risk

medium

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low

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Business Setting