Comparison Summary
This comparison report of Certainly vs. Cognigy.AI is based on a specific set of business needs and context. The comparison uses 2129 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Certainly and Cognigy.AI
Certainly belong to a category of solutions that help Chatbot, whereas Cognigy.AI belong to a category of solutions that help Bot Platform. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Certainly covers Customer Feedback Management, Engagement Management, Communication Management, Training & Onboarding, etc.
Cognigy.AI focuses on Engagement Management with Omnichannel, Helpdesk Management, Communication Management, Conversion Management, etc.
"The ability to embrace a great number of variations in the way different people communicate is one of the primary strengths of the BotXO platform. The chatbot has proven to have a success rate where it can understand a lot, and that is very importan...t for our customers and us as well. " - Katrine Marcussen Baumann
"We are convinced this innovative customer service approach is the future. We will continuously train our AI Agent to expand its capabilities in both customer and employee service, embracing the era of AI-driven experiences. " - Maik G
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Ecommerce chatbot builder
Enterprise Conversational Automation Platform
Financials
SEED
Business Need
Total Processes
(we found evidences for)
14
45
Total Goals
(we found evidences for)
7
11
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Improve digital and social presence
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Scale best practices
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Increase sales & revenue
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Improve ROI
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Increase customer life time value
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Improve efficiency
- See 4 more
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Acquire customers
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Enhance customer relationships
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Scale best practices
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Increase sales & revenue
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Improve ROI
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Grow market share
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Enter new markets internationally or locally
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Increase average basket value
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Improve digital and social presence
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Establish thought leadership
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Improve internal communications
- See 8 more
Top Channels
Channels Used
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phone calls
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omnichannel
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chat
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user generated content
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blogs
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e-mail
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website
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mobile
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mobile app
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offline
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on premises
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social media
- See 9 more
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phone calls
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omnichannel
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chat
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user generated content
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blogs
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e-mail
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website
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mobile
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mobile app
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offline
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on premises
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social media
- See 9 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
