Comparison Summary
Introducing Certainly and kore.ai
Certainly belong to a category of solutions that help Chatbot, whereas kore.ai belong to a category of solutions that help Bot Platform. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Certainly covers Customer Feedback Management, Engagement Management, Communication Management, Training & Onboarding, etc.
kore.ai focuses on Engagement Management, Customer Feedback Management with Promotions, Collaboration with Video, Helpdesk Management with Support Groups, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Ecommerce chatbot builder
Virtual Assistant Platform offers a unique blend of Conversational AI chat interface and Digital UX.
Financials
SEED
SERIES B
Business Need
Total Processes
(we found evidences for)
14
50
Total Goals
(we found evidences for)
7
12
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Improve digital and social presence
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Scale best practices
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Increase sales & revenue
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Improve ROI
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Increase customer life time value
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Improve efficiency
- See 4 more
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Acquire customers
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Enhance customer relationships
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Improve brand engagement
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Improve efficiency
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Increase sales & revenue
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Improve internal communications
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Launch new products
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Scale best practices
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Improve digital and social presence
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Improve ROI
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Build brand awareness
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Increase customer life time value
- See 9 more
Top Channels
Channels Used
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promotions
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phone calls
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social media
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website
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chat
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mobile
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support groups
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e-mail
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video
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omnichannel
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mobile app
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Twitter
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Skype
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display advertisement
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coupons
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Facebook
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offline
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point of sale
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text SMS
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Slack
- See 17 more
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promotions
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phone calls
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social media
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website
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chat
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mobile
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support groups
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e-mail
-
video
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omnichannel
-
mobile app
-
Twitter
-
Skype
-
display advertisement
-
coupons
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Facebook
-
offline
-
point of sale
-
text SMS
-
Slack
- See 17 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
