kore.ai Overview

Koreai offers a no-code platform to create conversational assistants for enhancing customer and employee experiences. Interactions are intelligently automated across multiple languages and channels.

Use Cases

Customers recommend Engagement Management, Customer Feedback Management, Collaboration, as the business use cases that they have been most satisfied with while using kore.ai.

Other use cases:

  • Helpdesk Management
  • Onboarding
  • Communication Management
  • Generation Of New Leads
  • Workflow Management
  • Social Media Analytics
  • Conversion Management
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Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using kore.ai.

Other priorities:

  • Improve Brand Engagement
  • Improve Efficiency
  • Increase Sales & Revenue
  • Improve Internal Communications
  • Launch New Products
  • Scale Best Practices
  • Improve Digital And Social Presence
  • Improve ROI
  • Build Brand Awareness
  • Increase Customer Life Time Value
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kore.ai Use-Cases and Business Priorities: Customer Satisfaction Data

kore.ai works with different mediums / channels such as Promotions. Video. Chat etc.

kore.ai's features include Bot, Personalization, Alerts: Popups & Notifications, etc. and kore.ai support capabilities include Chat Support, 24/7 Support, AI Powered, etc. also kore.ai analytics capabilities include Custom Reports, and Analytics.

kore.ai, Vymo, Certainly, DataRobot, Popup Maker, etc., all belong to a category of solutions that help Bot Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for kore.ai

Top Industries

  • Computer Software
  • Information Technology and Services

Popular in

  • Small Business
  • Mid Market
  • Large Enterprise

kore.ai is popular in Computer Software, and Information Technology And Services, and is widely used by Small Business, Mid Market, and Large Enterprise.

kore.ai Customer wins, Customer success stories, Case studies

Why is kore.ai the best choice for Engagement Management?

How does kore.ai address your Customer Feedback Management Challenges?

What solutions does kore.ai provide for Collaboration?

How does kore.ai address your Helpdesk Management Challenges?

How can kore.ai optimize your Onboarding Workflow?

41 buyers and buying teams have used Cuspera to assess how well kore.ai solved their Bot Platform needs. Cuspera uses 2117 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Bot Platform needs.

A leading global financial services company - Financial Services

Kore.ai delivered a conversational AI platform for a leading global financial services company. The company needed secure, compliant support for 80,000 advisors. Kore.ai's AI agents reduced mundane t...ask time by 12%. Employee satisfaction increased by 22%. The solution improved compliance, advisor productivity, and client experience across all channels.

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US Pharma (global pharmaceutical leader) - Pharmaceuticals

Kore.ai helped a global pharmaceutical leader modernize IT support for over 40,000 employees. The company faced high support volumes, slow resolutions, and fragmented experiences. Kore.ai deployed an... AI-powered IT assistant to centralize and automate support. The solution handled 4.6 million support minutes, cut support call volume by 10%, and improved user productivity by 20%. This AI solution unified support and scaled automation across the enterprise.

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Morgan Stanley - Financial Services

Kore.ai delivered a conversational AI platform for Morgan Stanley. The solution reduced mundane task time by 12% for financial advisors. Employee satisfaction increased by 22%. Over 80,000 advisors u...se the AI for Work platform daily. The platform improved compliance, client experience, and advisor productivity across all channels.

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Leading US airline - Hospitality

Kore.ai Search AI helped a leading US airline cut agent research time by 30%. The airline used generative AI-powered search to reduce average handle time by 10% and boost first call resolution by 20%.... The solution integrated with SharePoint and met strict regulatory needs. In just 51 days, the contact center saw faster, more accurate responses and lower costs. The hybrid AI and human model improved guest satisfaction and set a new standard for airline customer service.

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Leading Middle Eastern bank - Banking

Kore.ai helped a leading Middle Eastern bank automate banking workflows with multi-lingual AI agents. The bank wanted to improve support in English and Arabic for both customers and employees. Kore.a...i deployed modular AI agents to handle over 150,000 daily conversations and automate 15–40% of high-volume tasks. The solution enabled straight-through processing for critical tasks, reduced response times, and cut costs. Teams now focus on strategic work while maintaining high service quality.

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Global Health Payer - Hospital & Health Care

Kore.ai Platform and Voice Gateway helped a global health payer handle 112,000 outbound and 273,000 inbound daily voice calls, plus 200,000 SMS and 2,000 chat sessions. The company faced high interac...tion volumes and needed secure, scalable automation for healthcare support. Kore.ai enabled omnichannel automation, improved containment, and supported a smooth cloud migration. The solution embedded AI automation across health and member services, with a roadmap for GenAI-powered agent assistance.

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Kore.ai Generative AI and Large Language Model (LLM) Capabilities

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Frequently Asked Questions(FAQ)

for kore.ai

What is kore.ai?

Kore.ai is a Virtual assistant platform that builds intelligent virtual solutions to enhance enterprise-employee experience, customer satisfaction, and drive ROI for enterprises. It helps to enhance customer relations, improve brand engagement, and increase sales and revenue.

Kore.ai offers a unique blend of Conversational AI chat interface and Digital UX that helps enterprises design, build, test and deploy AI-powered virtual assistants. It provides all the components and capabilities needed to build sophisticated virtual assistants that satisfy complex enterprise use cases, accelerate time to market, and exceed customer expectations.

Key traits include reducing reliance on tickets, callbacks, and queues which provides users with responses in seconds, eliminating frustrating wait times, delivers timely, accurate, and personalized experiences to users at scale, enables self-service across popular digital and voice-based channels and many more.

What is kore.ai used for?

kore.ai is a Bot Platform Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Engagement Management, Customer Feedback Management and Collaboration .

What are the top features of kore.ai?

bot, Personalization and Alerts: popups & Notifications are some of the top features of kore.ai.

Who uses kore.ai?

kore.ai is used by Computer Software, Information Technology And Services among other industries.

What are kore.ai alternatives?

Vymo, Certainly, DataRobot and Popup Maker are popular alternatives for kore.ai.

Where is kore.ai located?

kore.ai is headquartered at 7380, West Sand Lake Road, Suite 390, Orlando, FL 32819.
lightning

Peers used kore.ai for engagement management and customer feedback management

kore.ai Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.60/5 ★

Read Reviews (106)
Custom Reports

4.64/5 ★

Read Reviews (165)
Analytics

4.63/5 ★

Read Reviews (139)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.60/5 ★

Read Reviews (106)
Custom Reports

4.64/5 ★

Read Reviews (165)
Analytics

4.63/5 ★

Read Reviews (139)

Software Failure Risk Guidance

?

for kore.ai

Overall Risk Meter

Low Medium High

Top Failure Risks for kore.ai

Kore.ai Inc News

Partnership

Kore.ai brings AI agent automation to Microsoft 365 suite - IT Brief UK

Kore.ai and Microsoft have formed a strategic partnership to integrate Kore.ai's AI agent platform with Microsoft's cloud and AI tools, enhancing enterprise automation. This collaboration aims to boost AI adoption by enabling enterprises to deploy AI-driven solutions within Microsoft 365 Copilot, Teams, and Azure.

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Awards

Kore.ai Named Leader In Cognitive Search Platforms By Forrester - MSN

Kore.ai has been recognized as a leader in cognitive search platforms by Forrester, highlighting its advanced capabilities in AI-driven search solutions.

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Awards

KORE Recognized as a Top-Tier IoT Specialist in Transforma Insights' 2025 Benchmarking Report

Kore.ai has been recognized as a top-tier IoT specialist in Transforma Insights' 2025 Benchmarking Report. The report highlights Kore's strengths in managed IoT services, vertical specialization, and global reach, particularly in healthcare. Kore's leadership in eSIM innovation and connectivity management underscores its ability to deliver measurable value to enterprise customers.

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Awards

Kore.ai Named a Leader in Cognitive Search Platforms, Q4 2025 Evaluation - SMEStreet

Kore.ai has been named a Leader in The Forrester Wave: Cognitive Search Platforms, Q4 2025, recognized for its strategy, vision, and enterprise AI search capabilities. The company excelled in 11 criteria, including Vision, and was praised for its conversation-first search, data connectors, and enterprise-ready architecture. This recognition underscores Kore.ai's commitment to delivering scalable, context-rich AI solutions for enterprises.

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Kore.ai Inc Profile

Company Name

Kore.ai Inc

Company Website

https://kore.ai/

HQ Location

7380, West Sand Lake Road, Suite 390, Orlando, FL 32819

Employees

251-500

Social

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Financials

SERIES B