kore.ai Overview

Koreai offers a no-code platform to create conversational assistants for enhancing customer and employee experiences. Interactions are intelligently automated across multiple languages and channels.

Use Cases

Customers recommend Engagement Management, Customer Feedback Management, Collaboration, as the business use cases that they have been most satisfied with while using kore.ai.

Other use cases:

  • Helpdesk Management
  • Onboarding
  • Communication Management
  • Generation Of New Leads
  • Workflow Management
  • Social Media Analytics
  • Conversion Management
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Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using kore.ai.

Other priorities:

  • Improve Brand Engagement
  • Improve Efficiency
  • Increase Sales & Revenue
  • Improve Internal Communications
  • Launch New Products
  • Scale Best Practices
  • Improve Digital And Social Presence
  • Improve ROI
  • Build Brand Awareness
  • Increase Customer Life Time Value
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kore.ai Use-Cases and Business Priorities: Customer Satisfaction Data

kore.ai works with different mediums / channels such as Promotions. Video. Chat etc.

kore.ai's features include Bot, Personalization, Alerts: Popups & Notifications, etc. and kore.ai support capabilities include Chat Support, 24/7 Support, AI Powered, etc. also kore.ai analytics capabilities include Custom Reports, and Analytics.

kore.ai, Vymo, Certainly, DataRobot, Popup Maker, etc., all belong to a category of solutions that help Bot Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for kore.ai

Top Industries

  • Computer Software
  • Information Technology and Services

Popular in

  • Small Business
  • Mid Market
  • Large Enterprise

kore.ai is popular in Computer Software, and Information Technology And Services, and is widely used by Small Business, Mid Market, and Large Enterprise.

Comprehensive Insights on kore.ai Use Cases

How efficiently Does kore.ai manage your Engagement Management?

How can kore.ai enhance your Customer Feedback Management process?

How can kore.ai enhance your Collaboration process?

What Are the key features of kore.ai for Helpdesk Management?

How efficiently Does kore.ai manage your Onboarding?

34+ more Business Use Cases

41 buyers and buying teams have used Cuspera to assess how well kore.ai solved their Bot Platform needs. Cuspera uses 2117 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Bot Platform needs.

Case Studies

Case Study Global Telecom Giant

Find out how a Global Telecom Giant leveraged the Kore.ai bots platform to optimize their business.

Case Study A Global Telecom Giant

A Global Telecom Giant Leverages Conversational AI to Improve Productivity & Optimize Cost

Case Study Leading Healthcare Innovation company

Read more to know how Kore.ai's bots platform helped the company optimize its processes.

Case Study Leading Lighting company

Find out how Kore.ai helped enhance employee productivity and achieve a reduction in cost and time to market.

Banking

CASE STUDY RCBC

Kore.ai helped RCBC transform customer service with Erica, an AI-powered virtual assistant. RCBC used Erica to handle over 600,000 customer support conversations in 2023. This reduced the workload fo...r human agents and saved PHP 22 million in costs. The bank saw an 80% increase in chatbot adoption after adding rewards redemption. RCBC achieved ROI within the first year and improved customer satisfaction scores.

Case Study Global Bank

Find out how a Global Bank enhances customer experience and reduces cost through Kore.ai Virtual Assistant Platform

Video

Kore.ai Generative AI and Large Language Model (LLM) Capabilities

Video Thumbnail

Frequently Asked Questions(FAQ)

for kore.ai

What is kore.ai?

Kore.ai is a Virtual assistant platform that builds intelligent virtual solutions to enhance enterprise-employee experience, customer satisfaction, and drive ROI for enterprises. It helps to enhance customer relations, improve brand engagement, and increase sales and revenue.

Kore.ai offers a unique blend of Conversational AI chat interface and Digital UX that helps enterprises design, build, test and deploy AI-powered virtual assistants. It provides all the components and capabilities needed to build sophisticated virtual assistants that satisfy complex enterprise use cases, accelerate time to market, and exceed customer expectations.

Key traits include reducing reliance on tickets, callbacks, and queues which provides users with responses in seconds, eliminating frustrating wait times, delivers timely, accurate, and personalized experiences to users at scale, enables self-service across popular digital and voice-based channels and many more.

What is kore.ai used for?

kore.ai is a Bot Platform Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Engagement Management, Customer Feedback Management and Collaboration .

What are the top features of kore.ai?

bot, Personalization and Alerts: popups & Notifications are some of the top features of kore.ai.

Who uses kore.ai?

kore.ai is used by Computer Software, Information Technology And Services among other industries.

What are kore.ai alternatives?

Vymo, Certainly, DataRobot and Popup Maker are popular alternatives for kore.ai.

Where is kore.ai located?

kore.ai is headquartered at 7380, West Sand Lake Road, Suite 390, Orlando, FL 32819.
lightning

Peers used kore.ai for engagement management and customer feedback management

kore.ai Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.60/5 ★

Read Reviews (106)
Custom Reports

4.64/5 ★

Read Reviews (165)
Analytics

4.63/5 ★

Read Reviews (139)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.60/5 ★

Read Reviews (106)
Custom Reports

4.64/5 ★

Read Reviews (165)
Analytics

4.63/5 ★

Read Reviews (139)

Software Failure Risk Guidance

?

for kore.ai

Overall Risk Meter

Low Medium High

Top Failure Risks for kore.ai

Kore.ai Inc News

Partnership

Kore.ai & 8people team up to drive AI adoption in Australia

Kore.ai and 8people have formed a strategic partnership to enhance AI adoption in Australia. 8people will integrate Kore.ai's agent platform into its services, focusing on AI deployment with robust data protection, governance, and compliance. This collaboration aims to streamline operations and enhance customer experiences for Australian enterprises, leveraging Kore.ai's expertise in conversational and generative AI.

Partnership

Kore.ai and TeKnowledge join forces to close the gap between AI ideation and real-world implementation

Kore.ai and TeKnowledge formed a strategic partnership to accelerate the adoption of enterprise AI solutions. The collaboration aims to bridge the gap between AI concept development and practical deployment, enabling organizations to implement conversational AI and automation technologies more effectively in real-world business environments.

Partnership

TeKnowledge and Kore.ai Partner to Close the Enterprise AI Execution Gap - iTWire

TeKnowledge and Kore.ai have formed a strategic partnership to help enterprises accelerate and scale AI adoption. The collaboration aims to bridge the gap between AI strategy and execution, enabling organizations to deploy conversational AI and automation solutions more effectively across business processes.

Partnership

TeKnowledge and Kore.ai Partner to Close the Enterprise AI Execution Gap - Yahoo Finance

TeKnowledge and Kore.ai have formed a strategic partnership to accelerate enterprise adoption of AI solutions. The collaboration combines Kore.ais conversational AI platform with TeKnowledges expertise in digital transformation. Together, they aim to help organizations close the gap between AI strategy and real-world execution, enabling scalable automation and enhanced customer experiences across industries.

Kore.ai Inc Profile

Company Name

Kore.ai Inc

Company Website

https://kore.ai/

HQ Location

7380, West Sand Lake Road, Suite 390, Orlando, FL 32819

Employees

251-500

Social

Financials

SERIES B