cuspera logo CUSPERA
Search Your Reports For Vendors
Your Reports For Vendors

Certainly vs SmartAction: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Certainly medium Failure Risk for SmartAction medium
Know More

Comparison Summary

This comparison report of Certainly vs. SmartAction is based on a specific set of business needs and context. The comparison uses 1039 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Certainly and SmartAction

Certainly, and SmartAction belong to a category of solutions that help Chatbot. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Certainly covers Customer Feedback Management, Engagement Management, Communication Management, Training & Onboarding, etc.

SmartAction focuses on Helpdesk Management with Phone Calls, Customer Feedback Management with Promotions, Order Management with Phone Calls, Engagement Management, etc.

"BotXO might be the single company in Denmark lifting the community with open source code. It is both important and inspirational for the industry. " - Jacob Knobel

"I am blown away by your responsiveness and open communication. " - Stephanie Lemar

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Certainly

Focus area

Software Failure Risk

  • medium

logo SmartAction

Focus area

Software Failure Risk

  • medium

About

Ecommerce chatbot builder

conversational AI, Virtual Agents for Call Center Automation

Financials

SEED

PRIVATE

Business Need

Total Processes
(we found evidences for)

14

30

Total Goals
(we found evidences for)

7

7

Top Processes

Evidences indicate better relative satisfaction

customer feedback management

Read Reviews (8)

Read Reviews (16)

measuring customer satisfaction

Read Reviews (8)

Read Reviews (8)

engagement management

Read Reviews (5)

Read Reviews (15)

engaging and following up

Read Reviews (1)

Read Reviews (11)

communication management

Read Reviews (1)

Read Reviews (2)

sending & publishing communications

Read Reviews (1)

Read Reviews (2)

training & onboarding

Read Reviews (1)

Read Reviews (2)

collaboration

Read Reviews (1)

Read Reviews (4)

helpdesk management

Read Reviews (0)

Read Reviews (28)

rating and review management

Read Reviews (0)

Read Reviews (8)

contact list management

Read Reviews (0)

Read Reviews (8)

loyalty management

Read Reviews (0)

Read Reviews (7)

sales incentive management

Read Reviews (0)

Read Reviews (5)

billing and invoice management

Read Reviews (0)

Read Reviews (2)

competitive intelligence

Read Reviews (0)

Read Reviews (2)

membership management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Improve digital and social presence

  • Scale best practices

  • Increase sales & revenue

  • Improve ROI

  • Increase customer life time value

  • Improve efficiency

  • See 4 more

  • Enhance customer relationships

  • Improve ROI

  • Acquire customers

  • Scale best practices

  • Increase sales & revenue

  • Improve brand engagement

  • Improve efficiency

  • See 4 more

Top Channels

Channels Used

  • phone calls

  • omnichannel

  • promotions

  • chat

  • text SMS

  • user generated content

  • blogs

  • See 4 more

  • phone calls

  • omnichannel

  • promotions

  • chat

  • text SMS

  • user generated content

  • blogs

  • See 4 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Security & Privacy Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Integration Risk

medium

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Migration Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting