Comparison Summary
This comparison report of Certainly vs. SmartAction is based on a specific set of business needs and context. The comparison uses 1039 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Certainly and SmartAction
Certainly, and SmartAction belong to a category of solutions that help Chatbot. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Certainly covers Customer Feedback Management, Engagement Management, Communication Management, Training & Onboarding, etc.
SmartAction focuses on Helpdesk Management with Phone Calls, Customer Feedback Management with Promotions, Order Management with Phone Calls, Engagement Management, etc.
"Our chatbot Betty handles far more tickets than all human agents combined. More than 40% of all tickets are now solved without any human involvement. " - Darren Hua
"With our Virtual Agent, we have been able to provide our clients with cost-effective ways to collect patient-pay receivables without the cost of additional headcount. " - Jennifer Leon
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Ecommerce chatbot builder
conversational AI, Virtual Agents for Call Center Automation
Financials
SEED
PRIVATE
Business Need
Total Processes
(we found evidences for)
14
30
Total Goals
(we found evidences for)
7
7
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Improve digital and social presence
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Scale best practices
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Increase sales & revenue
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Improve ROI
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Increase customer life time value
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Improve efficiency
- See 4 more
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Enhance customer relationships
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Improve ROI
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Acquire customers
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Scale best practices
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Increase sales & revenue
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Improve brand engagement
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Improve efficiency
- See 4 more
Top Channels
Channels Used
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phone calls
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omnichannel
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promotions
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chat
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text SMS
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user generated content
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blogs
- See 4 more
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phone calls
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omnichannel
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promotions
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chat
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text SMS
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user generated content
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blogs
- See 4 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
