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Conversica vs Microsoft Dynamics 365 for Sales: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of Conversica vs. Microsoft Dynamics 365 for Sales is based on a specific set of business needs and context. The comparison uses 11146 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Conversica and Microsoft Dynamics 365 for Sales

Conversica, Drift, Qualified, etc., belong to a category of solutions that help Conversational Marketing, whereas Microsoft Dynamics 365 for Sales, Maximizer CRM, Vtiger all-in-one CRM, etc., belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Conversica covers Engagement Management, Lead Engagement, Generation Of New Leads, Conversion Management, etc.

Microsoft Dynamics 365 for Sales focuses on Engagement Management, Contact List Management, Lead Tracking with E-Mail, Sales Document Management, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Conversica

Focus area

Conversica is better than Microsoft Dynamics 365 for Sales for

Software Failure Risk

  • medium

logo Microsoft Dynamics 365 for Sales

Focus area

Microsoft Dynamics 365 for Sales is better than Conversica for

Software Failure Risk

  • low

About

Conversica - Engage Prospects and Customers in Authentic Conversations over Email or SMS

Sales Force Automation | Microsoft Dynamics 365

Age

2007

1975

Financials

SERIES E

IPO

Business Need

Total Processes
(we found evidences for)

90

97

Total Goals
(we found evidences for)

13

14

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up

engaging with scheduling & cadence



generation of new leads


conversion management





trade show marketing


social media management

social media analytics

engaging on social media


training & onboarding


campaign management

campaign analytics


competitive intelligence



communication management

sending & publishing communications

tracking & monitoring communications


lead qualification

lead qualification: technographic

lead qualification: firmographic

lead qualification: demographic

lead qualification: behavioural


contact list management

creating contact list


customer feedback management

measuring net promoter score

measuring customer satisfaction


sales call management

meeting management


business development



sales document management

proposal & quote management

contract management


workflow management



lifetime value management



helpdesk management


content management



revenue cycle management


rating and review management




personalized marketing



relationship marketing






relationship management


international marketing



loyalty management

identify target customers


database marketing


customer case management







knowledge management

creating knowledge base


sales review & feedback


opportunity management



pipeline management



courses & assessment


products & pricelist management



social media marketing



sales quota management


follower management


billing and invoice management


license management


community building



Top Goals

Goals Achieved

  • Increase sales & revenue

  • Acquire customers

  • Improve ROI

  • Enhance customer relationships

  • Scale best practices

  • Enter new markets internationally or locally

  • Grow market share

  • Establish thought leadership

  • Improve efficiency

  • Increase customer life time value

  • Improve consistency

  • Build brand awareness

  • Improve stakeholder relations

  • See 10 more
  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Improve ROI

  • Improve efficiency

  • Improve internal communications

  • Scale best practices

  • Improve visibility

  • Improve stakeholder relations

  • Grow market share

  • Increase customer life time value

  • Launch new products

  • Manage risk

  • Enter new markets internationally or locally

  • See 11 more

Top Channels

Channels Used

  • e-mail

  • phone calls

  • offline

  • point of sale

  • website

  • on premises

  • social media

  • mobile

  • mobile app

  • games

  • promotions

  • blogs

  • user generated content

  • out of home

  • brochure

  • Facebook

  • review sites

  • Amazon

  • video

  • events

  • trade shows

  • newsletter

  • LinkedIn

  • See 20 more
  • e-mail

  • phone calls

  • offline

  • point of sale

  • website

  • on premises

  • social media

  • mobile

  • mobile app

  • games

  • promotions

  • blogs

  • user generated content

  • out of home

  • brochure

  • Facebook

  • review sites

  • Amazon

  • video

  • events

  • trade shows

  • newsletter

  • LinkedIn

  • See 20 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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low

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Migration Risk

low

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medium

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Business Setting